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Reviews of Home2 Suites Florence/Cincinnati Airport South, KY

3 out of 5
Home2 Suites Florence/Cincinnati Airport South, KY
7570 Woodspoint Drive, Florence, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 562 out of 808 reviews" "
Rating 8 - Good. 180 out of 808 reviews" "
Rating 6 - Okay. 35 out of 808 reviews" "
Rating 4 - Poor. 19 out of 808 reviews" "
Rating 2 - Terrible. 12 out of 808 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janelle, Muncie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with great amenities.
Stayed 2 nights in Apr 2024
Response from Eslen Gonzalez/GSM on 1 May 2024
Thank you for choosing Home2 Suites near Cincinnati airport! We're delighted to hear that you enjoyed your stay and our great amenities, including the free breakfast. We hope to welcome you back soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Home2, the rooms were very nice. The breakfast was good and they had a drink for breakfast called peach citrus and it was so good, my first time trying it.
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/GSM on 30 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at Home2 suites in Florence and that our rooms and breakfast met your expectations. We're especially glad you got to try and enjoy our peach citrus drink - it's definitely a guest favorite! We look forward to welcoming you back for another great experience in the future. Safe travels!

10/10 Excellent

Andrea

Travelled with family and small children
Should offer parking for airport customers like the hotels around the area do
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/GSM on 25 Apr 2024
Thank you for your feedback! We appreciate your suggestion regarding offering parking for airport customers. We'll definitely consider this as we continue to enhance our services at our Home2 suites in Florence. We strive to provide a convenient experience for all our guests, and your input helps us do just that. We hope to welcome you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms for big families!!
Stayed 1 night in Apr 2024
Response from Eslen Gonzalez/ GSM on 10 Apr 2024
Thank you for sharing your positive feedback! We're delighted to hear that our rooms are suitable for big families. We strive to provide comfortable and spacious accommodations for our guests to enjoy memorable stays together. We look forward to welcoming you and your family back again soon!"

10/10 Excellent

Jeffrey

Stayed 2 nights in Apr 2024
Response from -Nicole AGM on 28 Apr 2024
Good afternoon.Thank you so much for choosing the Home2 Suites Florence Cincinnati Airport South for your lodging needs! We are so glad we were able to provide you with a clean and comfortable stay! We appreciate the review and look forward to welcoming you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need bacon and sausage on breakfast buffet along with scrambled eggs. Great property in great location to shopping and restaurants. Didnt like barn door on bathroom. Need to be able to go in the bathroom and lock the door. Nice big rooms with anice kitchenette. Would stay again.
Stayed 3 nights in Apr 2024
Response from Eslen Gonzalez/ Guest Services Stay on 7 Apr 2024
Thank you for your feedback! We're glad you enjoyed our great location and breakfast buffet. We'll definitely take your suggestions into consideration regarding the bathroom door and ensure it's more convenient for our guests. We look forward to welcoming you back for another stay.

8/10 Good

Jacob

Stayed 3 nights in Mar 2024
Response from -Nicole AGM on 24 Apr 2024
Thank you so much for the review! We love to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport hotel! We cannot wait to welcome you back in the future!

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of grocery stores nearby, and some other stores for needed and comfort items.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 30 Mar 2024
Thank you for your review. Looking forward to welcoming you back next time. Have a wonderful day.

10/10 Excellent

Addison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eslen G/ GSM on 30 Mar 2024
Thank you for taking the time to give us a feedback. We hope you have enjoyed your stay at our hotel Home2 Suites in Florence. Look forward to seeing you again.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a queen suite with a fridge and dishwasher. It was fabulous. Had a curtain between the couch and beds which was great. Pool had lots of chlorine. Breakfast area was very pretty and clean and breakfast was delicious.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez/GSM on 27 Mar 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay in our queen suite with its convenient amenities. It's wonderful to know that you found our breakfast area appealing and enjoyed the delicious breakfast options. We hope to welcome you back for another fabulous stay soon!

10/10 Excellent

Tamarah

Stayed 2 nights in Mar 2024
Response from Nicole P. AGM on 16 Apr 2024
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing Home2 Suites Florence Cincinnati Airport South for your lodging needs, and we hope to get to welcome you back again the next time you come to Kentucky!

10/10 Excellent

Meleny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room echoed a lot which was the only drawback in my opinion.
Stayed 1 night in Mar 2024
Response from Nicole- AGM on 24 Mar 2024
Good morning,Thank you so much for taking the time to leave us a review about your stay with us! We love hearing you enjoyed your stay with us! We are very sorry to hear that there was echoing in the room. We hope despite the echoing you would consider staying with us again! We look forward to welcoming you back!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 18 Mar 2024
Thank you for your feedback. Look forward to welcoming you. Have a wonderful Day

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
There was an issue at check-in, but other than that, great stay and location.
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 18 Mar 2024
Thank you for taking your time to give us a review. My apologies for the issue at check-in. We had an issue with our system, but we fixed it as quickly as we could. Thank you for your time and your patience. Have a wonderful day.

8/10 Good

Estelle, Rochester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like staff to keep hot water/coffee,tea refilled at all times. Laundry/washer was not working, kind of inconvenient due to needing to wash clothes my baby niece threw up on. Everything else was nice.
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 17 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found everything else to be nice.We apologize for any inconvenience caused by the laundry/washer. We understand how important it is to have access to these facilities, especially in situations like yours. Please know that we are working to resolve the issue as quickly as possible. Have a wonderful day.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only here for one night, and we wished we had a longer stay! Our room was spacious and clean, with a full-sized kitchen area. The beds were very comfortable, the room was quiet, and the bathroom/shower area was super clean and updated. It was well stocked with plenty of towels plus soap and shampoo dispensers mounted on the walls for convenience. The breakfast seemed okay, but we got down there pretty close to when it was closing, so many of the items were gone or just about gone, which makes sense. There were two waffle makers, oatmeal, bread and bagels, and single-serve cereal containers with individual milk cartons available. Even though we got there toward the end of breakfast time, we found enough food, and it was perfectly fine. I would definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Eslen Guest Services Manger on 11 Mar 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay with us and found your room to be spacious, clean, and well-equipped. We appreciate your feedback regarding the breakfast , and we'll make sure to address it to ensure a better experience for our guests in the future. We look forward to welcoming you back for a longer stay next time!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The reusable handsoap, lotion, shampoo bottles in the restroom were covered in dust and skin flakes. I brought my own hygiene products but was excited to see it was provided in large no removeable bottles on the wall. It was off putting when I went to use it and had to stop my shower and get the products out from my bag. It makes the whole place feel dirty when you see stuff like that.
Stayed 1 night in Mar 2024
Response from Eslen Gonzalez GSM on 10 Mar 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment you experienced with the condition of the reusable hygiene products provided in your room.We are taking steps to address the situation to ensure it does not happen again in the futureWe understand the importance of feeling comfortable and hygienic during your stay, and we apologize for any inconvenience caused by having to use your own hygiene products. Your satisfaction is our priority, and we appreciate your understanding and patience as we work to make necessary improvements.

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service
It was okay. my kids enjoy the pool. 😁
Stayed 2 nights in Mar 2024
Response from Eslen Gonzalez GSM on 4 Mar 2024
Thank you for sharing your experience with us. We're so happy to hear your kids have enjoyed pool. We look forward to welcoming you back.

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nicole- AGM on 25 Feb 2024
Good morning,Thank you so much for taking the time to leave us a review about your stay! We are thrilled to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport location! We can't wait to welcome you back in the future!

6/10 Okay

Jason

Travelled with family
Disappointed
We had some issues. I was very upset could not use the TV both days. The Live TV button automatically went to Netflix and would not allow me to do anything else. I told the front desk…and said they would see if an engineer I can fix it and I never heard a word. Then we came in one night to a flood in the lobby and elevator….and lastly then we asked both days if our kids that are swimmers to get some breakfast items because they had to leave right before they started….but we were told it couldn’t happen. All this considered it was disappointing for me because we push the Hilton hotels more.
Stayed 2 nights in Jan 2024
Response from Eslen Gonzalez GSM on 22 Jan 2024
Good morning, We are sorry to hear you did not have a great experience with us! We apologize we were unable to help you connect to your TV during your stay! We are working really hard to give you the best experience, we're going to work on it. Thank you for your feedback and we hope you give us the opportunity to stay with us in the future.

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service
Fine for the price
It was fine for the price. It was clean. Large room. The bathroom doesn’t have a true door on it and can be seen into from the sides. Didn’t love that. We were traveling with our teenage children who want a little more privacy. But other than that it was fine.
Stayed 1 night in Jan 2024
Response from Eslen Gonzalez GSM on 17 Jan 2024
Thank you for your review! We appreciate all the feedback you have provided to us! We are sorry to hear about the bathroom door! We love hearing about your stay, and we look forward to welcoming you back!

8/10 Good

Edmund

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eslen Gonzalez GSM on 10 Jan 2024
Thank you so much for the review! We love to hear you enjoyed your stay at our Home2 Suites Florence Cincinnati Airport hotel! We cannot wait to welcome you back in the future!

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff. hotel convenient to dining and shopping
Stayed 3 nights in Jan 2024
Response from Audrey on 9 Jan 2024
Janet,Thank you for your positive feedback regarding our very friendly staff and convenient location for dining and shopping. We are thrilled to hear that our team members provided excellent service during your stay. Their dedication to ensuring a pleasant experience is something we take great pride in.Our hotel's location was chosen precisely to offer guests easy access to a wide range of dining and shopping options. We understand the importance of having these amenities nearby, so we carefully selected our location to cater to the needs and preferences of our guests.If you have any further suggestions or recommendations, please feel free to share them. We greatly appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stay close to airport, didn’t have much time to use all the amenities due to early morning flight. Very clean and friendly.
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 8 Jan 2024
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Eslen Gonzalez GSM on 31 Dec 2023
We are so glad you enjoyed your stay. Thank you so much for this review! We hope to welcome you back again in the future!

10/10 Excellent

Adriana

Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 28 Dec 2023
We are delighted to hear that you enjoyed your stay with us at Home2 Suites.We can't wait to welcome you back for another exceptional experience.

10/10 Excellent

Matthew R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this hotel
Stayed 4 nights in Dec 2023
Response from Nicole- AGM on 25 Dec 2023
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 21 Dec 2023
We are thrilled to hear that you enjoyed your stay. We appreciate your choosing us and we hope to see you again at Home2 Suites in Florence.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the rooms were clean and spacious. It is located in a good area close to lots of stores.
Stayed 2 nights in Dec 2023
Response from Eslen Gonzalez GSM on 18 Dec 2023
Thank you for your great review and for staying at our hotel. We really appreciate you choosing us, and we look forward to seeing you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
Thank you for sharing your experience with us! We appreciate your time in providing it and we hope you enjoyed your stay at our hotel.

10/10 Excellent

Diana, ASTATULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except the elephants that are running around upstairs.
Stayed 1 night in Dec 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
We appreciate your feedback on your stay. I'm sorry to hear about the noise inconvenience, we're going to work to create a more serene environment for all, and We hope your next visit will be even more enjoyable. Thank you for sharing your experience at Home 2 suites in Florence.

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
It was a welcome break from a 2 day drive!
Stayed 1 night in Dec 2023
Response from Ops on 5 Dec 2023
We here at the Home2 Suites Florence KY are thrilled to hear that you enjoyed your stay. We appreciate your business and the great review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ops on 5 Dec 2023
Thank you for staying with us here at the Home2 Suites Florence KY. We appreciate your business and hope to see you again soon.

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly how ever pet fee very costly pet fee should be according to pet size. 6pound small dog should not be 75.00 per night.
Stayed 1 night in Nov 2023
Response from Ops on 29 Nov 2023
Thank you for choosing to stay with the Home2 Suites Florence KY. We appreciate your comments and will look into this for you. Again, thank you for staying with us and we hope to see you again soon.

10/10 Excellent

Amanda

Stayed 4 nights in Nov 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
Thank you for taking the time to share your experience at Home 2 suites in Florence. Your feedback is really important for us. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Eslen Gonzalez GSM on 17 Dec 2023
Thank you for sharing your experience during your recent stay at our hotel. Our team works hard to provide a positive and comfortable experience for all our guests. Best regards,

10/10 Excellent

Ceresse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from ops on 28 Nov 2023
Thank you for staying with the Home2 Suites. We are thrilled to see you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ops on 28 Nov 2023
Thank you for the wonderful review and for staying at the Home2 Suites Florence KY. We appreciate you choosing us and we hope to see you again soon.

10/10 Excellent

Robert, Franklin

Liked: Cleanliness, staff & service
Excellent room with many amenities
Stayed 1 night in Nov 2023
Response from ops on 28 Nov 2023
Robert, thank you for the great review and for staying with the Home2 Suites Florence KY. We appreciate your feedback and hope to see you again when you are in the area.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
This hotel is everything you'd hope for in a home away from home experience.
Stayed 1 night in Nov 2023
Response from Nicole P. AGM on 22 Nov 2023
Thank you so much for these kind words! We love that we could be your Home away from Home and we hope to welcome you back to our Home2 Suites Florence hotel in the future!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ops on 7 Nov 2023
We here at the Home2 Suites Florence Cincinnati Airport South would like to thank you for choosing us for your lodging needs and we hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and quiet. The rooms were spacious with comfortable beds. The breakfast was nothing special, but I would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Nicole P. AGM on 31 Oct 2023
Thank you so much for your kind words! We love hearing that you enjoyed your experience with us and especially our comfy beds! We hope in the future you will come back and stay with our Home2 Suites Florence location again!

10/10 Excellent

Megan

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nicole P. AGM on 30 Oct 2023
Thank you so much for this review! We are so glad you enjoyed your stay, and we hope to welcome you back again in the future!

10/10 Excellent

Mary Jo, Centerburg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in a car accident and suddenlyneeded a room at 11 pm for myself and my daughter and our two dogs. This hotel was one of the only in the area who would accommodate us. The room was huge and clean. The staff were friendly and helpful.
Stayed 1 night in Oct 2023
Response from Nicole P. AGM on 30 Oct 2023
We are so sorry to hear that you were in a car accident! We hope everyone is okay and are glad to hear we were able to help you in a challenging time! We hope you made it safely home and we thank you for giving us such a nice review!

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean quiet, very nice options for breakfast, 24 hour available coffee n exercise room
Stayed 1 night in Oct 2023
Response from -Nicole AGM on 25 Oct 2023
Thank you so much for your review! We are so glad to hear you enjoyed your stay at our property and the 24-hour amenities we have to offer! We cannot wait to welcome you back to our Home2 Suites Florence Cincinnati Airport South location!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and nice
Stayed 1 night in Oct 2023
Response from -Nicole AGM on 18 Oct 2023
Thank you for these nice words! We are so glad to hear you enjoyed your stay and we cannot wait to welcome you back to our Home2 Suites Florence Cincinnati Airport South hotel.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Beautiful hotel, friendly staff and the perfect area. The pool was clean, but really cold, I had to take the baby back upstairs. The rooms are beautiful and wonderful and so thought out, but the bed was so uncomfortable. We would absolutely stay here again though. The breakfast was great, the lobby was so welcoming. We loved it, we just didn’t get a good nights rest.
Stayed 1 night in Oct 2023
Response from Nicole P-AGM on 16 Oct 2023
Thank you for your review! We appreciate all the feedback you have provided to us! We are sorry to hear you did not get a great nights rest at our hotel! We love hearing about your stay and we look forward to welcoming you back!

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from -Nicole AGM on 15 Oct 2023
Thank you so much for this review! We are so glad to hear you enjoyed your stay and appreciate you taking the time to tell us about it! We hope to see you again in the future at our Home2 Suites Florence Cincinnati Airport South hotel!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the layout of the rooms and how clean they were. The staff was friendly. Also loved that they provided shampoo, conditioner and body wash that is sulfate and paraben free.
Stayed 1 night in Oct 2023
Response from Operations on 15 Oct 2023
Good morning,We love hearing that you enjoyed the amenities we had to offer in the room! We appreciate all the feedback you provided, and we enjoyed having you at our Home2 Suites Florence Cincinnati Airport South hotel. We hope you keep us in mind for any future travel to the area!

4/10 Poor

James

Business traveller
Disliked: Amenities, property conditions & facilities
The internet was down, all day, and the front desk staff didn’t make it a priority to get the vendor in until the next day.
Stayed 1 night in Oct 2023
Response from Nicole- AGM on 15 Oct 2023
Good morning,We apologize for this inconvenience you experienced with our Wi-Fi. Our staff worked very hard to get the Wi-Fi to come back up the day it went down but unfortunately, we were unable to get it back up and had to wait for our vendor to come out the following day to fix it. We understand that this was a big inconvenience and again we are very sorry this happened during your stay. We have since been able to get the Wi-Fi back up and it is working as expected. We appreciate your patience and understanding during this, and we hope to welcome you back again in the future!