Front of property

Reviews of Best Western Plus Sawridge Suites

3 out of 5
Best Western Plus Sawridge Suites
410 TaigaNova Cres, Fort McMurray, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 187 out of 232 reviews" "
Rating 8 - Good. 34 out of 232 reviews" "
Rating 6 - Okay. 7 out of 232 reviews" "
Rating 4 - Poor. 2 out of 232 reviews" "
Rating 2 - Terrible. 2 out of 232 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet with an amazing breakfast
Stayed 1 night in May 2024

10/10 Excellent

Rory

Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Feb 2024
Response from Marianne on 8 May 2024
Dear Gregory,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Marianne Solomon, Guest Services Manager on 29 Jan 2024
Dear Matthew Whitham,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Keycards didn’t work. Train noise at night is very loud.

10/10 Excellent

Helder

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern, clean, spacious.
Stayed 1 night in Dec 2023

10/10 Excellent

Helder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall comfort, spacious rooms and amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Dec 2023
Response from Sincerely, Marianne Solomon Guest Services Manager on 6 Dec 2023
Dear Michael,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 780 793 3654.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything it's quiet and you always feel safe. The staff are very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Front desk gentleman was very nice and informative. Accessible for husband working in Fort McKay. Comfy beds, clean and new rooms. Breakfast was lovely- made to order eggs, pancakes and waffles, hasbrowns, sausage, yogurt and fruit,… Area isn’t convenient as far as amenities- in a large industrial area. But since we only stayed the one night, that wasn’t an issue.
Stayed 1 night in Nov 2023
Response from Derek M on 30 Nov 2023
Good afternoon Amanda,Thank you for taking the time to review our hotel,the Best Western Plus Sawridge Suites in Fort McMurray.We appreciate the great score and the very kind comments you have shared. It makes our day to "Comfy beds, clean and new rooms. Breakfast was lovely " We pride ourselves in providing a positive & friendly atmosphere for our guests.Our goal is to ensure every guest is made to feel welcome and at home during their stay with us.We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow.Regards,Derek MannGeneral ManagerBest Western Plus Sawridge SuitesFort McMurray

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a truly accessible room, this is the place to go!
Stayed 3 nights in Aug 2023
Response from Marianne on 16 Aug 2023
Dear Katy,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 780 793 3654.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Marianne SolomonGuest Services ManagerBest Western Plus Sawridge Suites

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Neat and clean with friendly staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and accommodating. Breakfast buffet was exceptional.
Stayed 5 nights in Jul 2023
Response from Derek M on 17 Jul 2023
Good afternoon John,Thank you for taking the time to review our hotel, theBest Western Plus Sawridge Suites in Fort McMurray.We are grateful for the very kind comments you have shared and for the excellent score.On behalf of our team I would like to say thank youfor choosing to stay at the Best Western Plus Sawridge Suites. Your business is valuable to us. We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow.Regards,Derek MannGeneral ManagerBest Western Plus Sawridge SuitesFort McMurray

10/10 Excellent

Neil, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Only Place to Stay in Fort McMurray
The hotel is modern, clean and have excellent staff. The best part is the breakfast, top shelf.
Stayed 5 nights in Jun 2023
Response from Derek M on 5 Jul 2023
Good afternoon Mark,Thank you for taking the time to review our hotel,the Best Western Plus Sawridge Suites in Fort McMurray.We appreciate the great score and the very kind comments you have shared. It makes our day to "The hotel is modern, clean and has excellent staff." Our goal is to ensure every guest is made to feel welcome and at home during their stay with us.We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow.Regards,Derek MannGeneral ManagerBest Western Plus Sawridge SuitesFort McMurray

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great comfortable rooms but location is odd in the middle of industrial park and the place would be so much better if they improved the food, which is quite bad.
Stayed 1 night in Jun 2023
Response from Derek M on 5 Jul 2023
Dear Mark,Thank you for completing our survey.Your feedback is very important to us. At the Best Western Plus Sawridge Plus Suites our goal is to provide our guests with a comfortable and relaxing stay at out hotel.On behalf of our entire team, I would like to apologize for not meeting your expectations.I am sorry to learn of your experience with our dinner service.I will pass along your comments to the Executive Chef to review with the kitchen team.Guest satisfaction is important to us, and we will use the feedback you have shared to implement improvements and changes to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again.If there is anything I can do during any stay with us in the future.Regards, Derek Mann General Manager Best Western Plus Sawridge Suites

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Clean and quiet. Great staff.
Stayed 2 nights in May 2023
Response from Stacy on 5 Jun 2023
Good morning Tammy, on behalf of our entire Best Western Plus Sawridge Suites team, we appreciate the kind words. We are elated you enjoyed your stay with us and look forward in seeing you in the future. Stacy Forsytheon behalf of Derek Mann, GM

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay at a lot of hotels. This one was fantastic, realizing it is relatively new, but is run very well. Staff were amazing, room great ans breakfast fantastic. I usually go with another hotwl provider. Best Western, you have ranked up with this experience. Excellent overall experience.
Stayed 1 night in May 2023
Response from Derek M on 30 May 2023
Good afternoon Maurice,Thank you for taking the time to review our hotel,the Best Western Plus Sawridge Suites in Fort McMurray.We appreciate the very kind words you have shared for future travelers.I can tell you our entire team will be pleased to read your wonderful comments.It makes our day to hear "Staff were amazing, room great and breakfast fantastic."At the end of the day our goal is to ensure our guests are retuning guests.I would like to take this opportunity to thank you for choosing to stay with us.We know there are many hotels to choose from so it is important our guestsknow we appreciate their business.Regards,Derek MannGeneral ManagerBest Western Plus Sawridge SuitesFort McMurray

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for work and this property is managed better than most.
Stayed 2 nights in Apr 2023
Response from Derek on 24 Apr 2023
Good afternoon Brian,Thank you for taking the time to review our hotel,the Best Western Plus Sawridge Suites in Fort McMurray.We appreciate the great score and the very kind comments you have shared. It makes our day to hear the wonderful feedback.Our goal is to ensure every guest is made to feel welcome and at home during their stay with us.We look forward to welcoming you back to the Best Western Plus Sawridge Suites as your travels allow.Regards,Derek MannGeneral ManagerBest Western Plus Sawridge SuitesFort McMurray

10/10 Excellent

Mona

Stayed 1 night in Feb 2023

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. but the 1st night the fire alarm went off, because of a system problem. The fornt desk did not contact guest to let them know what was happening. we had to call down to hear the fornt desk say it wasnt a fire just a system problem and then went to the lobby to see why the alarms weren't shutting off at all. I worked in big hotels for over 10 years and we were trained to deal with things like this. Communication with staff and guest wasn't very good. or not at all. That is hotel management problem!! staff should be trained for things like this. which we and other saw that they were not trained to deal with this. I hate to see a real fire happen in that hotel... Hotel owners & management need to train their staff.
Stayed 3 nights in Feb 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could often smell exhaust fumes in my suite on the main floor from all of the workers staying at the hotel and warming their trucks in the morning. Backed in towards hotel. Shower did not get very hot and shower head mounted too high to stay warm t/o shower. Low water pressure.
Stayed 5 nights in Jan 2023

2/10 Terrible

Shane

Stayed 1 night in Jan 2023

8/10 Good

Michael

Stayed 1 night in Jan 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant establishment, excellent breakfast and dining, friendly and efficient staff. The best hotel experience since Covid!

10/10 Excellent

Bruce

Stayed 2 nights in Dec 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

TROY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place very clean, food was ok not the best.. Breakfest was awesome.
Stayed 3 nights in Dec 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2022

10/10 Excellent

Russell

Stayed 1 night in Dec 2022

10/10 Excellent

Hanaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Thank you!
Stayed 1 night in Dec 2022
Response from Sincerely, Marianne Solomon Guest Services Manager on 7 Dec 2022
Dear Hanaa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 780 793 3654.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from Regards, Derek Mann Hotel Manager Best Western Plu on 8 Sept 2022
Good Morning Robert, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the score you have shared. Thank you for staying with us when visiting Fort McMurray and we look forward to welcoming you back as your travels allow.

10/10 Excellent

gang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Regards, Derek Mann Hotel Manager Best Western Plu on 8 Sept 2022
Good Morning Gang, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great score you have shared. Thank you for staying with us when visiting Fort McMurray and we look forward to welcoming you back as your travels allow.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great hotel horrible matress.
The hotel was really well kept and clean. The matress was hard and it felt like we were sleeping on plywood it was awful and the only reason why we wouldn't stay again.
Stayed 1 night in Jul 2022
Response from Regards, Derek Mann Hotel Manager Best Western Plu on 8 Sept 2022
Good Morning Trevor, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great score you have shared. Thank you for staying with us when visiting Fort McMurray and we look forward to welcoming you back as your travels allow.

10/10 Excellent

Sidney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and really well laid out. The bed was very comfortable. Really enjoyed my stay in this comfortable room. I didn’t like that they didn’t include a free breakfast like they used to pre-Covid.
Stayed 1 night in Jul 2022
Response from Regards, Derek Mann Hotel Manager Best Western Plu on 8 Sept 2022
Good Morning Sidney, Thank you for taking the time to review our hotel, the Best Western Plus Sawridge Suites in Fort McMurray. We appreciate the great score you have shared. I can tell you our entire team will be pleased to see your kind words when we share your review with them. We appreciate the feedback from our guests, we want to know what is working and what we need to work on. Thank you for staying with us when visiting Fort McMurray and we look forward to welcoming you back as your travels allow.

10/10 Excellent

Ronalds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the rooms were comfortable and very well set up. The restaurant was excellent.
Stayed 4 nights in Jun 2022

10/10 Excellent

Leif

Stayed 1 night in Jun 2022

8/10 Good

Noufal

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 2 nights in Jun 2022

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, room was well appointed with great bed and excellent pillows. Good food in the restaurant. . Only drawback was the hot water on the shower wasn't actually hot, biut sufficient, had to run the shower for 3-4 minutes to get any hot water. Otherwise a great stay.
Stayed 1 night in Jun 2022

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Thin walls. My room would shake when people would stomp up/down the stairs at 3am.
Stayed 3 nights in May 2022

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay clean and friendly
Stayed 1 night in Apr 2022

10/10 Excellent

Feng

Stayed 1 night in Mar 2022

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Magali Gadea Pimienta, Manager of Guest Experience on 8 Dec 2021
Hello Rebecca, thank you for choosing the Best Western Plus Sawridge Suites and taking the time to rate our property. We are happy to know that you enjoyed your stay with us and look forward to welcome you back again soon!

8/10 Good

Sean

Stayed 1 night in Nov 2021

4/10 Poor

Gordon, Markham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood in front of the front counter when I checked in for five minutes while the staff stood there visiting with someone. I began to check to see if I was actually invisible. Finally a caring staff person came out and checked me in. If I owned this property I would be worried that this staff person is working in opposition to the success of the business
Stayed 1 night in Oct 2021
Response from Magali Gadea Pimienta, Manager of Guest Experience on 27 Oct 2021
Thank you for choosing the Best Western Plus Sawridge Suites and taking the time to provide feedback on our property. We would like to apologize for the experience you had upon arriving to our property. Rest assure this is not our standard and we are taking the time to coach our team to prevent issues of this nature from happening again. Again, thank you very much for choosing the Best Western Plus Sawridge Suites, we hope to see you again soon.

10/10 Excellent

Arnout

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Magali Gadea Pimienta, Manager of Guest Experience on 12 Oct 2021
Hi Arnout, We are so happy to know that you enjoyed your stay with us! We hope to welcome you back again soon!

8/10 Good

Andrea, Abbotsford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean newly built - industrial area, but very clean
Stayed 6 nights in Aug 2021
Response from Magali Gadea Pimienta, Manager of Guest Experience on 28 Sept 2021
Thank you for choosing the Best Western Plus Sawridge Suites. We are happy that you enjoyed our property and hope to see you again soon.