Umatac Hotel Guide - Fort Nuestra Senora de la Soledad hotels in Umatac, Guam.

"amenities"

"The outside of the condos could use a good pressure wash/coat of paint to match the cleanliness of the inside. Inside the condo and hotel were spotless. My family enjoyed the hotel pool and riding the electric scooters available to rent. Bowling was fun too. Hotel staff during check in were friendly and welcoming. The only reason I didn’t give 5 stars is because the wait staff in the restaurants could use a little more training. We tried multiple restaurants in the hotel and the service was not the best and quality of food was inconsistent. Overall, our stay was fun and relaxing. Would recommend to friends. "

"Cozy and spacious. Far from the light and noise of the city, but easy access to everywhere. Plus the beds are big and there is plenty of hot water for showers!"

"Room was clean. Check in & check out went smoothly"

"Eileen, hope I spelled that correctly. Was great to deal with as well as Dina. Very attentive, though we had no issues. Residence was clean and well maintained, everything that was promised. Second time staying here this year, hoping we have a reason to return in 2026!"

"Excellent communication with the host. The listing indicates washer and dryer which i"

"We booked this unit specifically because it offered an early check in and we did not have to relocate during our stay WRONG!Arrived Monday morning for early check in. No response to messages left on What’s App. Which is what the owners/managers requested way of communicating 2 hours later told that we could not check-in early but could check in early at another location but would have to relocate back to original location in 3 daysAs we had been traveling for quite a few hours we accepted this. Was told they would refund the early check in fee ( 1 week later, has not been refunded)So 3 days later we moved to the original location. The unit was clean and acceptable. Upon arrival on Thursday the electric stove had one burner out of 4 working. On Friday morning nothing, reported the issue, later that afternoon a maintenance person arrived and confirmed the electric stove / oven was non operational. No word on replacement or ??On Saturday afternoon while we were out getting something to eat. They dropped off a single element cook. I would like say both units were clean. We live in Asia and the occasional bug or gecko is not a problem We go to Guam at least once a year a combination of business and pleasure We will not consider this or any other property managed? By this group as an possibility "

"Property was clean, nice and huge."