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Reviews of Bestway Inn

2 out of 5
Bestway Inn
2501 West Airport Fwy, Bedford, TX

Reviews

6.8
Rating 10 - Excellent. 79 out of 374 reviews" "
Rating 8 - Good. 118 out of 374 reviews" "
Rating 6 - Okay. 81 out of 374 reviews" "
Rating 4 - Poor. 39 out of 374 reviews" "
Rating 2 - Terrible. 57 out of 374 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Ricky on 9 Apr 2024
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay
Stayed 1 night in Feb 2024
Response from Ricky on 19 Feb 2024
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

10/10 Excellent

Jolie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Ricky on 21 Jan 2024
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from Ricky on 14 Jan 2024
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

6/10 Okay

RAUL

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The property is close to the freeway and lots of places to eat. The lobby was closed so you have to stay outside in the cold. Not enough towels were provided. Due to Thanksgiving holiday room service was not available until the next day.
Stayed 2 nights in Nov 2023
Response from Ricky on 10 Dec 2023
Thank you so much for staying with us; so sorry you were not comfortable. We appreciate your feedback!

2/10 Terrible

Rudy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained towels and comforters, broken toilet seat,roaches in the restroom
Stayed 1 night in Oct 2023
Response from Ricky on 30 Oct 2023
I wanted to apologize for your experience at our property. Rest assured I will share your concerns with our staffso that we can work on these areas of opportunity. We thank you for staying with us and offering us your feedback. We hope to see you again soon.

4/10 Poor

mikaela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ricky on 3 Oct 2023
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future.

4/10 Poor

eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroaches on the room
Stayed 1 night in Sep 2023
Response from Ricky on 18 Sept 2023
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future.

8/10 Good

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place at a good price
Was pretty clean, no bugs, AC worked. Was as good as i expected or better.
Stayed 1 night in Aug 2023
Response from Ricky on 22 Aug 2023
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

2/10 Terrible

charles

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The area was ok paid $80 a night ice machine broken towels was dirty and old worn out roaches was everywhere told the manger all he could say is I'll move you to another room took videos on the room wish I could get my money back
Stayed 2 nights in Aug 2023
Response from Ricky on 21 Aug 2023
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us.Management did offer you for the refund but you decided to stay with us and have you signed the folio that you chose to stay instead getting refund. we still have copy of the folio that you had in written

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room
Nice clean room.
Stayed 1 night in Aug 2023
Response from ricky on 10 Aug 2023
Thank you for staying with us. Please come back and see us again soon.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desoto car and family visit
Went to the area to visit daughter, son-in-law and the twin grandkids, and to look at an old car for sale.
Stayed 1 night in Jun 2023
Response from Ricky on 26 Jun 2023
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

4/10 Poor

corby

Stayed 1 night in Jun 2023
Response from Ricky on 10 Aug 2023
Thanks so much for being our guest, and for your feedback. We appreciate you so much

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Hispanic lady that checked me in was so helpful . Great customer service . It's extremely quiet very clean environment just need better pillows
Stayed 2 nights in May 2023
Response from ricky on 9 May 2023
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

2/10 Terrible

Kathryn

Travelled with family
Disliked: Amenities, property conditions & facilities
Not a family place. People next door up all night. People came and went all night long.
Stayed 1 night in Apr 2023
Response from Ricky on 8 Apr 2023
I wanted to apologize for your experience at our property. Rest assured I will share your concerns with our staffso that we can work on these areas of opportunity. We thank you for staying with us and offering us your feedback. We hope to see you again soon.

2/10 Terrible

Guillermo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Quick accessibility to restaurants was convenient, but cleanliness was lacking. Dirty looking bed sheets and roaches, and toilet didn’t always flush.
Response from Ricky on 26 Dec 2022
I wanted to apologize for your experience at our property. Rest assured I will share your concerns with our staffso that we can work on these areas of opportunity. We thank you for staying with us and offering us your feedback. We hope to see you again soon

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Response from Ricky on 16 Nov 2022
Thank you for staying with us. Please come back and see us again soon.

10/10 Excellent

kevin b

Liked: Cleanliness, amenities, property conditions & facilities
Not the most amenities but it's safe and convenient
Stayed 1 night in Oct 2022
Response from Ricky on 23 Oct 2022
Thanks so much for staying with us, and for your 5 out of 5 rating. We appreciate you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late. Check in was good. Room needed toilet paper so had to go down to lobby twice. A/C was off so took awhile to cool down. Fridge was unplugged so had to plug in. The next morning realized fridge inside tamp. control was turned off so drinks were hot. Room was recently updated and clean All I was asking for in a place to sleep. Area seemed safe. Would stay again. I would just make sure to check fridge control.
Stayed 1 night in Oct 2022
Response from Ricky on 11 Oct 2022
Thank you so much for your feedback, it lets us know the areas where we need to make improvements. Thank you again

2/10 Terrible

mcarthur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from RICKY on 13 Oct 2022
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future.

4/10 Poor

Bennett Ain't

Travelled with family
Disliked: Cleanliness, amenities
1st there was no toilet paper in the room then the floor wasn't swepted an still dirty you could see footprints from the last people in the room the white sheets was almost a brown color the shower wall an floor had whatever stuck to the walls an floor worst hotel I've ever stayed in..
Stayed 1 night in Oct 2022
Response from Ricky on 4 Oct 2022
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2022
Response from Ricky on 25 Sept 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner runs a quiet property with the facilities I like. No muss, no fuss, and just the basics. I bring all my own food and coffee so I don't pay for things I don't need. All I need is a clean room with a clean bath and a clean bed to rest my head. He has always provided this. I've used this hotel before and love it.
Stayed 3 nights in Aug 2022
Response from RICKY on 27 Aug 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much

2/10 Terrible

Bossman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problematic Staff
Stayed 1 night in Aug 2022

2/10 Terrible

Max

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hate this place it was not even 11:00 A.M when “HOUSEKEEPING” was already inside my room cleaning the lady was extra rude and annoying
Stayed 1 night in Jul 2022
Response from ricky on 24 Jul 2022
I wanted to apologize for your experience at our property. Rest assured I will share your concerns with our staff so that we can work on these areas of opportunity. We thank you for staying with us and offering us your feedback. We hope to see you again soon

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
WiFi wasn't the best
Stayed 1 night in Jul 2022
Response from RICKY on 23 Jul 2022
Thank you so much for staying with us; so sorry you were not comfortable. We appreciate your feedback!

8/10 Good

Jerri

Stayed 1 night in Jul 2022
Response from ricky on 24 Jul 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, staff & service
Very quiet, we felt safe, lots of nearby dining options. The property could use some upgrades. I didnt make a fuss, but the blanket had a big yellow stain on it, it took forever for the room to cool off, furniture outdated. Other than these sort of minor things, the overall stay was great. There were no unwanted guests (Bugs, roaches) in the room and that was a plus. I would definitely stay again.
Stayed 8 nights in Jul 2022
Response from Ricky on 18 Jul 2022
Thank you for staying with us. Please come back and see us again soon.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Ricky on 19 May 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
I went to check in and when I got in the room the floor was filthy and stained and the bed had all sorts of stains on it. The guy at the front desk was rude and wouldn’t refund me
Stayed 1 night in May 2022
Response from Ricky on 15 May 2022
I am so sorry to hear about your experience at our property. Front desk guy did not refuse to refund he had inform you that since this is a prepaid reservation you would have to contact expedia for the refund and from over end he had already cancel your reservation

4/10 Poor

Daelynn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty but the guy at the front was nice and understanding
Stayed 1 night in May 2022
Response from Ricky on 11 Jun 2022
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future.

6/10 Okay

Gregg

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Nice staff/owners….. but, Sketchy area , stained towels, room definitely needed repairs , nothing was plugged in when got to the room….. definitely a low budget motel , prepare yourself
Stayed 3 nights in Apr 2022
Response from Ricky on 30 Apr 2022
We apologize for the dissatisfaction with your stay as we do our best to ensure all of our guests have a comfortable, enjoyable stay with us. We hope for another opportunity to exceed your expectations in the near future

8/10 Good

beverly g

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ricky on 12 Apr 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

2/10 Terrible

Greg

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cleaner than what you would see on TV.
Stayed 1 night in Apr 2022
Response from Ricky on 12 Apr 2022
Thank you so much for your feedback, it lets us know the areas where we need to make improvements, I apologize for any problems you experienced.

10/10 Excellent

Mirna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ricky on 11 Feb 2022
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

2/10 Terrible

Sione

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed sheets was stain and dirty. Mattresses very uncomfortable. Cockroaches in the room. Bath towels dirty and rip. Toilet keep moving no bolts hold it down. I don't recommend to stay at this place.
Stayed 5 nights in Jan 2022
Response from Ricky on 31 Jan 2022
I am so sorry to hear about your experience at our property, this is definitely not the experience we would like for our guests. We do hope you reconsider staying with us in the future to allow us the opportunity to better serve you. We thank you for staying with us

2/10 Terrible

Ivan A

Travelled with family
Disliked: Cleanliness
I didn't like anything about it. I thought the room would be ok. But then your sleeping. I feel like something crawling. They were small and tiny roaches in the bed. Crawling all night. Couldn't sleep anymore in the bed. Slept in my car. Until check out
Stayed 1 night in Jan 2022
Response from Ricky on 16 Jan 2022
I am so sorry to hear about your experience at our property, this is definitely not the experience we would like for our guests. We do hope you reconsider staying with us in the future to allow us the opportunity to better serve you.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2021
Response from Ricky on 31 Dec 2021
Thanks so much for being our guest, and for your feedback. We appreciate you so much! Please come back.

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets & towels were dirty and disgusting. Ice machine wasn't working, nor were we given an ice bucket. Toilet wouldn't flush sometimes. Housekeeping walked in immediately after one knock, and 40 minutes before our check-out... Hotel was visibly being used for prostitution...
Stayed 1 night in Dec 2021
Response from Ricky on 15 Dec 2021
I wanted to apologize for your experience at our property. Rest assured I will share your concerns with our staff so that we can work on these areas of opportunity. We thank you for staying with us and offering us your feedback. We hope to see you again soon

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't comfortable 😕 the sheet was dirty, the bathroom wasn't clean and old if you are looking comfortable hotel to stay I don't recommend this place
Stayed 3 nights in Nov 2021
Response from Ricky on 23 Nov 2021
We apologize from the bottom of our heart for the inconvenience and request you to give us a chance and come back to see us again. Best Regards!

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend staying here. Found bloody bandaids in the drawer and blood stains on the sheets.
Stayed 3 nights in Nov 2021
Response from Ricky on 9 Nov 2021
Thank you for bringing this issue to our attention. Please accept our sincere apology for not meeting your expectation. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance.

8/10 Good

Catherine

Travelled with partner
We did not like like the beds they need to change out , and lot better service in the rom too.
Stayed 4 nights in Sep 2021
Response from RICKY on 15 Oct 2021
THANK YOU FOR YOUR FEEDBACK

2/10 Terrible

Ricardo

Stayed 1 night in Sep 2021

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ricky on 20 Sept 2021
Thank you for your feedback

8/10 Good

Reginald

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2021
Response from Ricky on 5 Sept 2021
thank you very much for your feedback

6/10 Okay

david

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Managers
Hotel was fine for the price,managers were not very pleasant to deal with at check in and check out.
Stayed 1 night in Aug 2021
Response from ricky on 23 Aug 2021
we thank you for your feedback

6/10 Okay

Mark

Disliked: Property conditions & facilities, room comfort
Ok.
Definitely a 2 star motel. Aged conditions, sticking door, and tub spout loose.
Stayed 1 night in Aug 2021
Response from Ricky on 10 Aug 2021
Thank you for your feedback

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice stay
Rooms clean. Front desk not very friendly. Housekeeping was very nice and did good job. Rate was good. Beds not the most comfortable.
Stayed 3 nights in Jul 2021
Response from Ricky on 23 Jul 2021
WE THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Ricky on 16 Jul 2021
We thank you for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet property. Staff was quite decent..
Stayed 1 night in Jul 2021
Response from Ricky on 8 Jul 2021
Thank you for your feedback