Dear Daniel, Thank you for choosing us and taking the time to share your feedback. We're genuinely sorry about your disappointing experience. Providing courteous and helpful service is a top priority, and we apologize for any lapse in professionalism from our staff. Your concerns regarding cleanliness and maintenance are taken seriously, and we assure you that they will be addressed promptly to ensure a more comfortable stay for all guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We regret that your experience fell short of expectations and hope you'll consider giving us another chance to provide the welcoming and pleasant stay you deserve.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing us and taking the time to share your feedback. We're genuinely sorry about your disappointing experience. Providing courteous and helpful service is a top priority, and we apologize for any lapse in professionalism from our staff. Your concerns regarding cleanliness and maintenance are taken seriously, and we assure you that they will be addressed promptly to ensure a more comfortable stay for all guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We regret that your experience fell short of expectations and hope you'll consider giving us another chance to provide the welcoming and pleasant stay you deserve.Sincerely,Hotel Management

Dear Linda, Thank you for choosing us and taking the time to share your feedback. We're genuinely sorry about your disappointing experience. Providing courteous and helpful service is a top priority, and we apologize for any lapse in professionalism from our staff. Your concerns regarding cleanliness and maintenance are taken seriously, and we assure you that they will be addressed promptly to ensure a more comfortable stay for all guests. Your feedback is invaluable, and we appreciate the opportunity to improve. We regret that your experience fell short of expectations and hope you'll consider giving us another chance to provide the welcoming and pleasant stay you deserve.Sincerely,Hotel Management

Dear Amy, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by the mishandling of your reservation. Regrettably, we fell short of providing you with the room you had booked. We understand the importance of honoring reservations promptly and accurately. Rest assured, we will address this issue internally to prevent future occurrences and ensure a seamless booking experience for our guests. Additionally, we apologize for any disturbance you encountered in the lobby. We hope you will consider giving us another chance to exceed your expectations on your next visit to Arlington. Your satisfaction is our priority, and we look forward to serving you better.Sincerely,Hotel Management

Dear Eduardo, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Kayli, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Therefore, we hope you will accept our apologies for not having this experience. We appreciate you bringing these issues to our attention, and we will address them appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve. Thank you for this valuable feedback.Sincerely,Hotel Management

Dear Paul, Thank you for posting a review of your recent visit. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured that we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Rachel, Thank you for taking the time to share your review with us. We regret that we fell short of meeting your expectations during your recent visit. Please rest assured that we are committed to upholding the highest standards of our property, and your feedback will be instrumental in guiding our efforts to improve. We appreciate your valuable input and will take immediate steps to address the areas of concern you have highlighted. Your satisfaction is our top priority, and we hope to welcome you back in the future to demonstrate the positive changes we are making.Sincerely,Hotel Management

Dear Emma, We apologize for the inconvenience and frustrations you experienced due to the unavailability of the room type you booked. We also regret that our alternate option did not meet your expectations and that you canceled your plans with us. Though we're glad that our associate at the front desk was understanding and able to process your refund, we will be taking steps to address this matter and make necessary improvements. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Robert, Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Vanessa, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Ronald, We sincerely apologize for the inconvenience and frustration you experienced due to the unexpected cancellation of your booking. This does not align with our standards, and we deeply regret any disruption to your plans. We understand the importance of communication and will review our procedures to prevent such occurrences in the future. Your feedback is valuable, and we appreciate your understanding. We are committed to providing a more seamless and professional experience. Sincerely,Hotel Management

Dear John, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Heather, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns regarding the towels and cleanliness have been duly noted, and we assure you that our team is working diligently to address these issues promptly. We understand the importance of a smoke-free environment and regret any disturbance caused. Your comments are invaluable to us as we continually strive to enhance our guests' experience, and corrective measures will be taken to ensure a more comfortable stay for future guests. We appreciate your understanding and hope for an opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Ronniecka, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Hector, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Joshua, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Pablo, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration. We regret disappointing you and have discussed this with our front desk team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Dear Thomas, We regret to learn about the challenges you faced during your stay. We understand the importance of a peaceful environment and apologize for any disturbances. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to provide a more comfortable experience for you. Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel during your recent visit to Arlington. Our team works hard to provide a well-maintained and comfortable environment throughout our hotel areas. However, we apologize for the cleanliness issue in your suite and any oversight in our hotel areas. Thank you for bringing this to our attention; remedial steps within our housekeeping team are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

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Dear Christian, We're sorry to hear about the issues with the sink and toilet. We're glad you found your overall experience satisfactory for the price paid. Your feedback is valuable, and we'll ensure to address the mentioned room concerns. We appreciate your understanding and hope to offer an even better experience during your future visits. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Anonymous, We deeply regret that your experience didn't align with the images and cleanliness you expected. Your feedback about the room's outdated condition and cleanliness issues is concerning. We apologize for the inconvenience regarding the absence of a trash can and the unpleasant odor in the hallways. We take your feedback seriously and will address these concerns internally to enhance our guests' experiences. It's our priority to ensure a comfortable and clean environment. We're sorry for falling short of your expectations and hope for the chance to offer you an improved experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear TIMOTHY, We're sincerely sorry to learn about the unsatisfactory conditions you encountered during your visit. Your experience does not reflect the standards we aim to provide. We understand your concerns about cleanliness and pests, and we deeply regret any discomfort caused. Your feedback is vital, and we'll immediately address these issues to ensure a more pleasant and hygienic environment for our guests. We apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future by providing an improved and more enjoyable experience should you reconsider staying with us. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Mike, We sincerely apologize for the distressing experience during your stay. Your concerns regarding the smoke smell, elevator, and room condition are troubling and not in line with our standards. We take this feedback seriously and assure you that we'll address these issues immediately. Your comfort and safety are our top priorities, and it's disheartening to hear we fell short of meeting your expectations. Please accept our apologies, and we hope you will reconsider to give us another chance to provide the experience you deserve.Sincerely,Hotel Management

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Dear Carlos, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are implementing appropriate measures to ensure that forthcoming guests avoid similar issues. We request that you consider giving us another opportunity to exhibit the exceptional service that we are renowned for.Sincerely,Hotel Management

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Dear Johnita, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Giovanni, We're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Christopher, Thank you for your recent review of your stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Smith, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Maria, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and providing your comments. We know that a fresh, clean, well maintained hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience and feel the cost of your stay was not in line with the value you received. Consequently, we apologize for not meeting your expectations or ours on this visit. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Thanks again for your feedback; we would love the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Maria, Thank you for reviewing our hotel. Please accept our apologies for the difficulties you experienced with your key card and for the inconvenience this caused. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear Dwight, Thank you for reviewing our hotel. We apologize for the cleanliness issues you experienced during your recent stay. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Penny, Thank you for choosing our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. It is certainly not the kind of experience we strive to provide our guests. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Jesusa, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management