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Reviews of Highland Inn Arlington

2.5 out of 5
Highland Inn Arlington
1905 West Pleasant Ridge Rd, Arlington, TX

Reviews

6.6
Rating 10 - Excellent. 99 out of 430 reviews" "
Rating 8 - Good. 98 out of 430 reviews" "
Rating 6 - Okay. 98 out of 430 reviews" "
Rating 4 - Poor. 62 out of 430 reviews" "
Rating 2 - Terrible. 73 out of 430 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice, especially for the price. Staff was friendly and welcoming, very easy to work with.
Stayed 1 night in May 2024

4/10 Poor

Damonique

Disliked: Staff & service, amenities, property conditions & facilities
Very unpredictable unprofessional staff also management isn't good
Stayed 6 nights in May 2024

6/10 Okay

Damonique

Liked: Cleanliness, property conditions & facilities
Peaceful
Stayed 3 nights in Apr 2024

10/10 Excellent

Tnt network cabling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean the rooms were big and spacious the amenities were as they said online all in all very pleased
Stayed 3 nights in Apr 2024

8/10 Good

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well priced. It was quiet and clean. The best part about it was no carpeting. I'm from WA and most accommodations around here have carpet.
Stayed 5 nights in Apr 2024

2/10 Terrible

Aubrey

Disliked: Cleanliness, staff & service
Everytime we stay here they are always very rude. I was cleaning the room up because last time they kept my deposit for a few trash bags . So when i cleaned the room today i was a little late getting out and the lady rudley came complaining and yelling at me even though i explained i was cleaning my mess up. The phones dont work so when i tried to call to explain id be a tad late getting out of the room i wasnt able to .
Stayed 1 night in Apr 2024

10/10 Excellent

whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

whitney

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Telesforo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

whitney

Stayed 1 night in Feb 2024

10/10 Excellent

whitney

Stayed 1 night in Feb 2024

8/10 Good

Maria A.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price we pay was good, good
Stayed 2 nights in Feb 2024

8/10 Good

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Lydia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

6/10 Okay

Lara

Stayed 2 nights in Dec 2023

4/10 Poor

Catherine

2/10 Terrible

SALVADOR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Cancelled my other 3 nights. It was unclean, unsanitized, hard to understand the front desk. Their English was very limited. Didn’t feel safe. Smelled like marijuana. Not happy.
Stayed 3 nights in Dec 2023

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

Eric M.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on the internet were very deceiving. Dirty room, stained towels, very limited toiletries. Will not return.
Stayed 1 night in Dec 2023

2/10 Terrible

Jeremiah

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
For starters, the listing says that the property is pet friendly, but when we went to check in there were signs everywhere that said “no pets”. When we asked, he hesitated and then said it would be an additional $20 charge but that we could bring him. Fine, whatever. Tried to give us a smoking room after we had booked a non-smoking room and charged us an additional $10 for it. Got our room key but it wouldnt unlock the door. It’s raining, we are exhausted and frustrated. I went back to the office TWICE. To get a new key/help. Both keys failed and he didn’t believe us and came up to try it himself. After 10 mins of waiting outside he moved us to a different room and said if we needed a room key we would have to come back down to the office. There were greasy spots on the bedside tables and condoms by the bed. Stained/burned linens. You can tell they don’t come in to clean after every guest. There was no shampoo or conditioner. Breakfast was cereal with no milk or over ripe bananas. “Complimentary breakfast” was a joke. 10/10 do not recommend.
Stayed 1 night in Nov 2023

2/10 Terrible

Demitra

Stayed 2 nights in Oct 2023

6/10 Okay

LB, EL PASO

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Robin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Ashanti

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a hotel for the night and someone literally tried to come in my room multiple times throughout the night in addition to this inconvenience it was extremely dirty there was chips bags Q-tips in the bed that were used and the tub was extremely dirty I lasted only 3 hours at the location I do not recommend!!
Stayed 1 night in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Keyla

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The TV did not work. One set of towels in the room. The third time no ashtray for smoking room . System was down when I arrive had to wait to get a room also .
Stayed 1 night in Sep 2023

6/10 Okay

Shamron

Stayed 1 night in Sep 2023

4/10 Poor

Marcela

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Sep 2023

6/10 Okay

Michael

People next door being loud
Stayed 1 night in Sep 2023

4/10 Poor

James

Disliked: Cleanliness
105 degrees in Texas booked a room and they didn't even have the ac turned on so it 90 degrees in the room....105 degrees turning the ac on is just common sense
Stayed 1 night in Aug 2023

8/10 Good

Fernando

Stayed 1 night in Aug 2023

8/10 Good

Monie

Stayed 1 night in Jul 2023

6/10 Okay

Gowri shankar

Stayed 1 night in Aug 2023

6/10 Okay

Virginia

Stayed 2 nights in Aug 2023

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
I was not able to make the trip due to a major family emergency. Due to all the chaos I totally forgot to call and cancel, so they charged my card anyways. I understand this is a policy, however with it being an emergency I hoped that they would at least give me a partial refund. I called and talked to them and explained everything but they were basically just like nope sorry. So there goes $90 that I desperately needed. Terrible customer service. I will never reserve here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its located right across from putt putt and alley cats both entertainment centers and the park mall its safe area and centrally located in arlington very convenient
Stayed 1 night in Aug 2023

6/10 Okay

Karina

Convenient
Stayed 1 night in Aug 2023

2/10 Terrible

Jasmyne

Stayed 1 night in Jul 2023

6/10 Okay

Richard

Travelled with family
Meh
I've stayed in worse and I've stayed in better. For the price it could have been a little better but it wasn't bad. Might would stay again if I didn't have no other decent choices.
Stayed 1 night in Jul 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the pool was really nice and refreshing in the evening for hot summers in TX. the spoke with from the staff were really nice especially the young men that checked me in and out. let me know about the deposit that was going to be put on my card and that i would be reimbursed at check out. the price was exactly what i saw online and deposit was credited back same day as check out.
Stayed 2 nights in Jun 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
INFESTED WITH BEDBUGS. Wouldn’t pay for my doctors appt or for the items I had to throw away .
Stayed 1 night in Jun 2023

2/10 Terrible

Blake

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I had been staying here for a week . I thought I had a rash after a few days of staying here… this went on until I realized what it was … BED BUGS . INFESTED WITH BED BUGS Go anywhere but here… they won’t refund your money or give back your deposit either.
Stayed 1 night in Jul 2023

4/10 Poor

STACY, HOUSTON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights. Only served cold cereal and coffee for breakfast.
Stayed 2 nights in Jul 2023

8/10 Good

Chavon

Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
It was fine. Definitely good value for the money spent. Wouldn't depend on the breakfast though. Save the ball and grab something from the QT down the road
Stayed 2 nights in Jul 2023

4/10 Poor

STACY, HOUSTON

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They only offered 6 muffins and cereal in other words terrible breakfast the ice machine did not work for our entire stay. Pot odor everywhere. Will never return.

6/10 Okay

Jesus

Business traveller
Liked: Cleanliness, room comfort
Stayed 9 nights in Jun 2023

10/10 Excellent

Blake

Stayed 1 night in Jun 2023

8/10 Good

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023