Hotel staff was very friendly, most spoke English (every concierge spoke English clearly.) Hotel is located in Praia do Futuro, which is not the greatest area in Fortaleza. Hotel was very clean, pool was very well maintained as were the hotel grounds. Good security, taxis were always ready in front of the hotel and if you did not want to go out at night, the hotel had a good menu and would have a local restaurant deliver your meal to the lobby. Breakfast can be purchased at the hotel across the street, and there was one or two restaurants as well (which closed at 5:00pm.) Other than that, you will need to take a taxi every time you want to leave for an evening out as Praia do Futuro is a run down area.