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Reviews of a&o Frankfurt Ostend

a&o Frankfurt Ostend
Hanauer Landstraße 207, Frankfurt

Reviews

7.6

Good

Rating 10 - Excellent. 125 out of 355 reviews" "
Rating 8 - Good. 121 out of 355 reviews" "
Rating 6 - Okay. 48 out of 355 reviews" "
Rating 4 - Poor. 25 out of 355 reviews" "
Rating 2 - Terrible. 36 out of 355 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tonia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Trista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in at 9pm and checked out the next morning at 6am so my family of five only there to sleep and it was very affordable! Parking was an extra charge!
Stayed 1 night in Apr 2024

8/10 Good

Hank

Liked: Staff & service
Disliked: Cleanliness
Everything is good except for cleanses.
Stayed 2 nights in Mar 2024

6/10 Okay

Anahi

It was meh
Stayed 1 night in Mar 2024

2/10 Terrible

Nunu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very rude over the phone. The rooms do not get cleaned and is very noisy.
Stayed 9 nights in Jan 2024

2/10 Terrible

Ali

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst hotel I ever stayed, and I shall never book this hotel anymore. I even had to change the bed sheet myself and the room never got cleaned. The service the below zero. In terms of hygiene, serious inspection should be done at this hotel as it is very dirty and the rooms and floors never get cleaned properly.
Stayed 10 nights in Jan 2024

10/10 Excellent

bashir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

ABDULJABBAR M Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for family, cheap, and near
I recommend this hotel, the rooms are clean, near everywhere, especially for a family and very cheap, all my family like it
Stayed 2 nights in Jan 2024

2/10 Terrible

Ayhan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid this deceitful hotel
Never, ever use this hotel ..they may refuse you your ( pre- paid) booking; I booked a room for 3 nights and due to a missed flight arrived the next day; the hotel said they had no booking - despite having prepaid for 3 nights; a refund was refused and we had to go elsewhere and pay again to stay in another hotel;
Stayed 3 nights in Jan 2024

8/10 Good

Svetlana

Liked: Cleanliness
The building is ok, though it is pretty noisy at night, from the guests and from the people on the street. The overall sense of cleanliness was below average, especially in the common areas. The shower didn't drain properly. At check-out we witnessed an uncomfortable argument of a guest with staff member, who seemed to care better for his argument then for the correct check-out flow. At the best, 3.5 out of 5.
Stayed 3 nights in Jan 2024

4/10 Poor

Olivia, Galway

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Merissa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RATS, NOT CLEAN
HORRIBLE, this is the dirtiest place I’ve ever stayed at, there are RATS in the garage area leading to the bedrooms. There were crumbs and sticky substances left on the bed. Mold in the shower.
Stayed 3 nights in Jan 2024

2/10 Terrible

Hacene

Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024

4/10 Poor

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the off call fire alarm throughout the evening
Stayed 1 night in Jan 2024

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Stayed 9 nights in Dec 2023

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was satisfactory but have parking issue
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Stayed 2 nights in Dec 2023

8/10 Good

Justine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a quiet neighbourhood. The room was small but clean and all the basic essentials were provided. Had a decent area with a bar and game tables to socialize and I think a small play area for kids. A little out from the main area but very close to transit.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Great for low key travelling with a group
Good price, easy access to public transport, to get to the Markets and train station, but the room was quite dirty - fries on the floor/on the bed, and in the bed storage, and cornflakes on the wall/in the bed. There were also two plastic forks under the mattress. Room also smelt like cigarettes. But all up, great price, handy for a group travelling.
Stayed 2 nights in Nov 2023

8/10 Good

Mehboob Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing is to unlike
Stayed 1 night in Nov 2023

10/10 Excellent

Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Oct 2023

10/10 Excellent

vikas

Stayed 2 nights in Oct 2023

6/10 Okay

JOHN, Santa Maria

Travelled with group
Disliked: Staff & service
The room for two is clean with a shower that has lots of warm water. The breakfast is mediocre but it is reasonably priced.
Stayed 7 nights in Oct 2023

4/10 Poor

Juergen

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
One night, no more
Ok for one night, lots of workers, long lines at check in, very limited parking
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Scott, Forres

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service , the girl on reception was brilliant and I will now consider when travelling europe
Stayed 2 nights in Sep 2023

10/10 Excellent

Akshat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a&o Frankfurt Ostend such that the entire room was given to us. It is neat and clean and not far from the city centre. They also give pedestal fans on request plus they a well equipped kitchen and a laundry facility. Overall, it was not bad. The lounge is full of life where you can play snooker or work on your laptop etc.
Stayed 6 nights in Aug 2023

10/10 Excellent

alexandra patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Dining options
Stayed 1 night in Aug 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Brian

Disliked: Cleanliness
Small room, stuffy. No air flow. Uncomfortable beds. Drunks outside all night.
Stayed 1 night in Jun 2023

10/10 Excellent

Maria Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Shraddha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff @ Ostend
Stayed 3 nights in Jan 2023

4/10 Poor

Brent

Travelled with partner
Disliked: Amenities
Property away from city center, big building construction next store, room very small, room rates for what was provided were expensive, a lot of men hanging around lobby day and night, lay out hotel was confusing.
Stayed 3 nights in Mar 2023

8/10 Good

Fatih

Travelled with family and small children, Business traveller
Liked: Staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, from the check-in, staff, room, bed and bathroom. The surroundings are pretty nice and quite, public transportation available 50 mts away. Breakfast can improve A LOT! You better find something else outside the Hostel
Stayed 2 nights in Feb 2023

10/10 Excellent

Emma

Travelled with family
Good well-laid out family of 4 room
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived on an early and after a 12hr flight we were exhausted. We asked if they could keep our bags in the lobby so we could go and wait somewhere for check in time, but they were so kind to let us check in earlier and we were able to sleep and freshen up. We were so grateful
Stayed 1 night in Nov 2022

10/10 Excellent

Kimaya

Stayed 1 night in Nov 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 2 nights in Oct 2022

6/10 Okay

Andrew

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2022

6/10 Okay

Arthur

Stayed 2 nights in Oct 2022

10/10 Excellent

Serhii

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good place and good price
Stayed 2 nights in Sep 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2022

2/10 Terrible

Zuly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Aug 2022

2/10 Terrible

Noah

Disliked: Cleanliness, amenities, property conditions & facilities
Very limited parking. Needing to request bedsheets is inconvenient.
Stayed 2 nights in Jul 2022

8/10 Good

Luis Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just awful.
Stayed 8 nights in Jun 2022

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022