Dear Guest,We are very pleased to hear that you had a pleasant stay at our hotel and appreciated our location and friendly staff. It is always our goal to create a comfortable and welcoming environment for our guests, and it is encouraging to know that we achieved this goal during your visit.We hope to welcome you back soon and that your next stay will be as enjoyable as the last.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,we deeply regret that your stay at our hotel did not meet your expectations, especially with regard to the problem with the room telephone. We always strive to provide our guests with a smooth and enjoyable stay and we are sorry that we were unable to meet your expectations in this instance.Your feedback is very valuable to us as it helps us to improve our services. We take your criticism very seriously and would like to apologize for the inconvenience caused by the broken phone and the lack of communication from our side.We hope that despite this experience, you will give us another opportunity to restore your confidence in our services. We strive to provide an excellent experience for our guests and would appreciate you giving us another chance to prove it.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear guest,we are very pleased to receive your positive feedback about your stay at our hotel. It is very pleasing to hear that you found our service to be excellent. Our team always strives to make our guests' stay as pleasant as possible.It is also nice to know that you appreciated the comfort of our beds. Our priority is to provide our guests with a comfortable and relaxing environment.We are also pleased that you rated our value for money as excellent. It is our constant endeavor to offer our guests high quality services at fair prices.We thank you for your kind words and look forward to welcoming you back soon.With kind regards,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,We are delighted to hear that you found your stay with us, as always, to be fabulous. Your satisfaction and comfort are of utmost importance to us and we always strive to provide you with the best possible experience.Your suggestion regarding softer pillows has been noted. It is our constant endeavor to consider the wishes and needs of our guests in order to best meet their expectations. We value your feedback as it helps us to further improve our services and offerings. We look forward to welcoming you back to our hotel soon and ensuring you have a pleasant stay once again.With kind regards,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,we are very pleased to hear that you found our service and food excellent. Our team always strives to ensure our guests have a pleasant stay and it is always gratifying to hear when we have achieved this.Our kitchen crew places great emphasis on quality and freshness to provide our guests with a delicious gastronomic experience. Your positive feedback is a wonderful acknowledgement of their hard work.We hope to welcome you back soon and look forward to providing you with excellent service and food once again.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel.

Dear guest,we are very pleased to hear that you were satisfied with our team, especially with Mr. Kaplan. His dedication and professionalism are exemplary of what we strive for at the Holiday Inn Express Frankfurt Messe, an IHG hotel.We place great importance on the satisfaction of our guests and it is always gratifying to experience when our staff meets expectations. It is our constant endeavor to provide outstanding service and your kind words confirm that we are on the right track.We hope to welcome you back soon and look forward to providing you with excellent service once again.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear customer,first of all, we would like to thank you for taking the time to share your experience with us. Your feedback is very important to us as it helps us to continuously improve our service.We are sorry to hear that your stay at our hotel did not meet your expectations. Our aim is to make every guest feel at home and we regret that we were unable to do so in your case.We are proud that some of our team members were able to provide you with courteous and helpful service. However, we apologize for the behavior of the other employees you mentioned. Customer focus and respect are cornerstones of our company philosophy and it is unfortunate that you had a different experience.We regret that you would not recommend our hotel to others and apologize for any inconvenience. Please be assured that your experience is not representative of the quality of our service.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear guest,Your positive words about our staff fill us with great pleasure. It is nice to know that you recognize and appreciate the friendliness and professionalism that we strive for.It is our greatest ambition to offer every guest a pleasant and unforgettable experience. Your satisfaction is a valuable confirmation to the entire team here at Holiday Inn Express Frankfurt Messe, an IHG hotel, that we are on the right track.We look forward to welcoming you again in the future and hope that we can exceed your expectations every time.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,We are delighted that you have rated your stay with us with a solid 8 out of 10. Your satisfaction is of the utmost value to us and we always strive to provide our guests with the best possible service.We greatly appreciate your feedback and take it as an opportunity to continue to improve and live up to the high standards we have set for ourselves. Our aim is for every guest to leave our hotel with a feeling of satisfaction.Please do not hesitate to let us know on your next visit what we can do to make your experience even more enjoyable. It is our constant endeavor to make our guests' stay an unforgettable experience.Thank you again for your review. We look forward to your next stay.With kind regards,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest, we are very pleased that you enjoyed your stay at our hotel and that you particularly appreciated our breakfast and the friendliness and helpfulness of our staff. It is our top priority to offer our guests a pleasant stay and we are proud that we have achieved this for you.We regret that you had difficulties with the temperature control in your room. Your comfort is important to us and we want you to be comfortable at all times. We are sorry that you have experienced any inconvenience here. On the subject of parking fees, we would like to point out that we always endeavor to provide all relevant information as transparently as possible. We are sorry if this was not sufficiently communicated in your case.We are very pleased that you appreciate our convenient location and are planning to stay with us again. It will be our pleasure to welcome you to our hotel again in the future.With kind regards,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear guest,Your positive rating is a great pleasure for us. It is always encouraging to know that our guests have enjoyed their stay with us at Holiday Inn Express Frankfurt Messe, an IHG hotel. Our aim is to provide our guests with a memorable stay and your feedback confirms that we are on the right track. It is always our endeavor to provide you with the best possible service and we are pleased to hear that we have met your expectations.We hope to welcome you back soon and provide you with another excellent service. We will continue to work hard to provide you with a high level of service and comfort in the future.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Sehr geehrter Gast,es freut uns sehr, dass Sie Ihren Aufenthalt bei uns so positiv bewertet haben. Ihre maximale Punktzahl ist für uns eine tolle Bestätigung unserer Arbeit und ein Ansporn, weiterhin das Beste für unsere Gäste zu geben. Es war uns eine Freude, Sie bei uns im Holiday Inn Express Frankfurt Messe zu begrüßen. Wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen.Mit freundlichen Grüßen,Holiday Inn Express Frankfurt Messe, ein IHG Hotel

Dear Guest,we are delighted to hear that you have described your stay with us as "excellent worldwide". This is exactly what we strive for - to provide our guests with an unparalleled experience. We hope to welcome you back soon.Yours sincerely,Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,It's truly wonderful to hear that your stay with us was enjoyable. Comfort and a delightful breakfast are indeed two key elements we strive to provide for all our guests. It pleases us to know we hit the mark for you. We look forward to your return and aim to make your next experience with us an even better one. Best regards, Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest,thank you for your stay and the review.We are looking forward to welcome you back.Best regardsHoliday Inn Express Frankfurt Messe, an IHG Hotel

Dear Edward,we are very sorry to hear that your stay didn't go as planned. It's correct that we are 20 minutes walking distance away from the train station. The hotel is reachable with the bus line 37 or by cab.The bus is driving every 10-15 minutes in both directions.We also offer a laundry service from Monday to Friday. The laundry has to be at the reception before 8 am and will be back in the evening at the same day. We are very sorry that there was a misunderstanding during your stay.We understand that you are upset and hopefully you can give us a second chance to show our real standards.We are looking forward to welcome you back as a guest!Best regards

Dear Guest, thank you for your stay and the excellent review. We are looking forward to welcome you back. Best regards Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest, thank you for your stay and the review. We are very sorry that your stay didn't go as planned and you had such a unpleasant experience.Hopefully you can give us a second chance to show our standards to you and provide you a better experience next timeWe are looking forward to welcome you back. Best regards Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest, thank you for your stay and the excellent review. We are looking forward to welcome you back. Best regards Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest, thank you for your stay and the top review. We are looking forward to welcome you back. Best regards Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Guest, thank you for your stay and the good review. We are looking forward to welcome you back. Best regards Holiday Inn Express Frankfurt Messe, an IHG Hotel

Dear Mr.Paul,Thank you for taking the time to share your feedback with us. We sincerely apologize for your dissatisfaction with the performance of our air conditioning system during your stay. Your comfort is of utmost importance to us, and we take your concerns very seriously.We would like to offer our sincerest apologies for not meeting your expectations. We have contacted our maintenance team, and they are already in the process of thoroughly inspecting the air conditioning in your room as well as neighboring rooms to ensure it is functioning properly.We understand the importance of maintaining a pleasant room temperature for a comfortable stay, and we want to assure you that we are taking all necessary steps to resolve this issue as quickly as possible. When you next visit, you will be able to enjoy the full functionality of our air conditioning system.We are confident that your next experience will be much more enjoyable. Please feel free to reach out to our reservations department to make arrangements and ensure a seamless and comfortable stay.We sincerely hope that you will give us another opportunity to meet your expectations. Your satisfaction is our priority, and we want to ensure that you have a pleasant and memorable stay with us.Thank you for bringing this matter to our attention. Should you have any further questions or concerns, please do not hesitate to contact us. We look forward to welcoming you back soon.Kind regards,