Standard Double Room
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Reviews of the niu Charly

the niu Charly
Niddastraße 60, Frankfurt

Reviews

8.4

Very good

Rating 10 - Excellent. 214 out of 468 reviews" "
Rating 8 - Good. 167 out of 468 reviews" "
Rating 6 - Okay. 46 out of 468 reviews" "
Rating 4 - Poor. 21 out of 468 reviews" "
Rating 2 - Terrible. 20 out of 468 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Guftar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Igo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Railway station
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel room. Not much space for suitcase. Quiet and in a quiet part near train station. Little vagrants in the area since it's close to the red light district.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a PERFECT location to stay at if you are arriving by train - it is less than a five minute walk from the main station. I arrived just after noon, and the VERY pleasant receptionist was able to let me book in early. The rooms are nice and clean, as is the bathroom. Breakfast was also great - cereal, cold meats and cheeses, cooked selection and a range of both hot and cold drinks. If/when I visit Frankfurt again, The niu Charly will be high on my booking priorities. 👍😁👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel modern and comfortable. The rooms are nice and spacious. Location of the hotel is excellent and the breakfast on the 7th floor was good with a nice view.
Stayed 3 nights in Mar 2024

4/10 Poor

Omar

Liked: Cleanliness, staff & service, amenities
surrounding area is bad
Stayed 2 nights in Feb 2024

10/10 Excellent

XI WEN

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was great, however the surrounding area had a number of homeless people and people who appeared to have mental health issues that made the area feel somewhat unsafe.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sevak

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect thanks
Stayed 3 nights in Feb 2024

10/10 Excellent

Nashaly

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Zanele

Good location and friendly staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to train station
Great choice for our needs. This is very close to the train station. While we paid for parking, we likely would have been able to just park on the street, however, I felt safer having the car in a gated area. If you choose to use the paid parking, make sure you get the instructions from front desk! It took us 10 min to find out how to open the gate from the inside. The room itself was nice, but I would have preferred a little more shelf space in the bathroom, as well as more towel drying racks.
Stayed 2 nights in Dec 2023

8/10 Good

Deepak

Stayed 6 nights in Jan 2024

10/10 Excellent

Asim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

BENYAMIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Bad neighborhood, decent/cheap/clean hotel near the station
Stayed 1 night in Jan 2024

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I feel bad having to give the overall experience as 1 star as the property itself is very nice, clean and staff were very pleasant however, the area has easily got to be the most shocking environment I have ever visited. Red light district of Frankfurt, full of prostitutes, drug dealers and drug addicts casually injecting on the street the minute you walk out the door as well as casual pickpockets and shoplifting drug addicts attempting to offer stolen goods to casual pedestrians. Didn’t feel safe outside for 1 second. German authorities should be ashamed of themselves allowing the area to decline the way it has. Area is beyond unsafe especially on a Saturday night, regrettably as nice as the hotel itself was, I have to advise against visiting this area of Frankfurt, shocking showpiece for German tourism.
Stayed 4 nights in Dec 2023

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of drug related activity around the hotel. By the third night the police raided the alley which made things slightly better. Hotel was amazing just a bad area.
Stayed 7 nights in Dec 2023
Response from Your team of the niu Charly Frankfurt on 21 Dec 2023
Dear guest,Thank you very much for your great review. We are delighted that you were satisfied with our service. However, we very much regret that the surroundings did not meet your expectations. The hotel is located in the immediate vicinity of the main railway station, where people who are unfortunately on the margins of our society also stay. As hoteliers in city tourism, we unfortunately have no influence on what happens outside. However, we always make sure that access to the hotel is only possible via the main entrance, so that only our guests have access.We hope to see you again with us.

10/10 Excellent

Maureen

Stayed 2 nights in Dec 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished, with a really good design for functional good looking rooms, that doesn't try to appear more premium by filing the room with useless junk. Very clean set up but nice touches like the textured wall paper. The doors don't slam and the sound insulation internally is good. Externally the area borders the bahnhofsviertel which fundamentally is full of junkies and stinks of piss,( if your in a room facing this side you will get more external noise). As a result the walk to the hotel is a bit rougher than you would expect for a location a 500m from a financial centre. However if you are going to go to any of the main tourist attractions in Frankfurt you are going to skirt the area at some point, so i'm not going to dock a star.
Stayed 1 night in Nov 2023

6/10 Okay

Ewan

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. Great place to stay with great service
Stayed 4 nights in Nov 2023

10/10 Excellent

Martin

The room was good, the prices were good and affordable, the breakfast was delicious, the staff were friendly and helpful, the location was in the middle of everything, the only one thing that was poor that the hotel has no control over is the street conditions and people who walk the streets. Overall this was a good experience.
Stayed 6 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and rooms are well equipped and tidy for the price. Beware of walking outside the property. Lots of drunks, drugs ‚ prostitution & the like. Easy to manage but would be difficult for a single female.
Stayed 1 night in Oct 2023
Response from Your team of the niu Charly Frankfurt on 1 Nov 2023
Dear Jason,Thank you for your positive feedback.We are pleased that you were so satisfied with us and would be happy to welcome you again soon.Best regards,Your team of the niu Charly Frankfurt

10/10 Excellent

KALAIVANI

Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Stayed 1 night in Oct 2023

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Russell

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very small rooms. No complimentary water, no tea/coffee
Stayed 2 nights in Aug 2023

8/10 Good

Bailie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pretty nice hotel, very nice staff but very sketchy area
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

Carla

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was not prepared for all the creepos, drug-outs and plain old sketchy people around the outside and neighboring streets surrounding the hotel. The hotel itself was perfectly fine though.
Stayed 1 night in Jul 2023

8/10 Good

Bashir

Travelled with family
Liked: Cleanliness, staff & service
I have stayed 5 nights within the Niu charly Frankfurt, the hotel is quite good for the amount we booked it for , the room is a bit small for two person but it was not bad , the breakfast was good, the only issue is that the area surrounding was full of homeless drug addicts etc
Stayed 5 nights in Jul 2023

6/10 Okay

Michael, London

Liked: Staff & service, amenities, property conditions & facilities
Great facilities and amenities. The only issues were my TV didn't operate all the time and the beds were basically two single beds put together which wasn't great sleep on and I booked for a queen sized bed. Overall it was okay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 1 night in Jul 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Good size rooms, nice and clean. Great location close to the main station and in the centre.
Stayed 2 nights in Jul 2023

6/10 Okay

Constantin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and the staff great. The breakfast was also very good. The rooms had a nice design. My room did not have good AC and that made it hotter than I like. The problem was not the hotel, but the area. It is literally next to the Red Light district. There are lots of prostitutes and drug dealers that will harass you. The area is not very safe either. There is no good way to get to the hotel and avoid the gangsters, prostitutes, and drug dealers.

10/10 Excellent

Shireen

Liked: Cleanliness, staff & service, property conditions & facilities
The block the hotel was on had great art murals on the exterior of the surrounding buildings. The breakfast buffet was one of the most excellent I've had in terms of the variety of healthy and tasty options. The room was clean and comfortable. Be careful to not miss the street if you walk from the train station (like I did). The start of the street is through an opening in a building complex (walkable in this direction but not drivable in this direction.
Stayed 3 nights in May 2023

2/10 Terrible

Carolyn

Stayed 1 night in May 2023

10/10 Excellent

Adela, EDMONDS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and convenient, very near to Central Station, breakfast was very good
Stayed 1 night in May 2023

4/10 Poor

Vicki

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Getting to the hotel is VERY unsafe, and incredibly uncomfortable. Having travelled frequently, we have never experienced anything like the 5 minute journey from the station to the hotel, which whilst I know is not in the control of the hotel, is something I think people should be aware of. The hotel itself, not a welcome reception, staff unfriendly and seem generally put out by having to deal with anyone. Room was ok, clean and tidy. Absolutely not sound proof, could hear EVERYTHING from neighbouring rooms. Room next to us played music all night and you could sing along from our room it was so clear. The rooftop bar was a selling point for us staying here… which when we went to visit, closed. Asked at reception who didn’t seem to care at all and just stated ‘yeah it’s not open because we don’t have staff’. So that meant no food or drinks for our stay because we weren’t going to venture out past nightfall into the neighbourhood. The room guest info has info about the convenient food and drinks and even offers free drinks vouchers for not having your room serviced during your stay.. completely pointless as NOTHING is available. By the time we visited this hotel we had been travelling for over a week and staying in various hotels, this was our final night before our journey home and was the low point of our trip. Would not stay again nor recommend.
Stayed 1 night in May 2023
Response from the niu Charly Frankfurt on 15 May 2023
Dear guest,Thank you very much for your feedback.We are very sorry to hear about your disappointing experience at our hotel. Of course we strive to provide the best possible service to all of our guests and we are sorry that we fell short in your case. As you may appreciate the local area is not directly under our control. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience.With kind regardsYour the niu Charly Frankfurt team

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a quiet street close to the main station and also to a tram station which made it really convenient for transportation. The staff are friendly and welcoming. The room was comfortable and had all main amenities. I enjoyed my stay there.
Stayed 5 nights in Apr 2023

6/10 Okay

F

Stayed 3 nights in Apr 2023

10/10 Excellent

Ryian Wah Han

Stayed 2 nights in Apr 2023

4/10 Poor

Nilgemae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to cancelled my trip because of my grandma had an emergency (personal health) and I reached out to an agency to let the hotel staff knows, and they couldn’t even do anything about it, not even a half refund back or any type of refund. I just hope at least they understand it. But no sympathy from them at all!
Stayed 2 nights in Apr 2023

8/10 Good

Mahmoud

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
nice.
Stayed 3 nights in Mar 2023