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Reviews of Econo Lodge

2 out of 5
Econo Lodge
1660 Armory Drive, Franklin, VA

Reviews

6.0
Rating 10 - Excellent. 24 out of 144 reviews" "
Rating 8 - Good. 38 out of 144 reviews" "
Rating 6 - Okay. 20 out of 144 reviews" "
Rating 4 - Poor. 24 out of 144 reviews" "
Rating 2 - Terrible. 38 out of 144 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shirley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our toilrt backed up i called and they told me they would take care of it next am ,they didnt they kept wanting to.put us in a double room not king .we left
Stayed 4 nights in May 2024
Response from PK on 21 May 2024
Dear Shirley,First of all we really apologies for inconvenience happened with you by unfortunately. but we give you option to change same size king bed another room but you were refuse it. and we did not know why you are lying we offer 101 good king BED room which is you already booked and its most prefer affable room of other guest also.Thanks & Regards,PK

8/10 Good

Deanna

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
affordable great staff
Stayed 1 night in Apr 2024
Response from PK on 9 Apr 2024
Dear Deanna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,PKGMEconoLodge Franklin, VA757-562-222

6/10 Okay

Tabitha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from PK on 19 Mar 2024
Dear Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PKGM

10/10 Excellent

Myca, Portsmouth

Stayed 1 night in Feb 2024
Response from PK on 7 Apr 2024
Dear Myca,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,PKGMEconoLodge Franklin, VA757-562-222

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PK on 8 Jan 2024
Dear Sir/Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,PKGMEconoLodge Franklin, VA757-562-2225

4/10 Poor

Kay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PK on 17 Dec 2023
Dear Sir/Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PKGMEconoLodge Franklin, VA

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not the Best. Not the Worst
Stayed 2 nights. I chose this hotel bc I had 2 dogs with me. It's right beside McDonald's and across the street from a Starbuck's. No frills motel. Room had a fridge and microwave. The beds were clean and semi-comfortable. You can tell the mattresses are old but it's not the worst bed I've slept in. The bathtub was dirty. There were cigarette burns all along the tub. It was quite and parking was good. I didn't try the breakfast. Overall it was affordable.
Stayed 2 nights in Sep 2023
Response from PK on 27 Sept 2023
Dear Sir,Thanks for your feedback we are looking for your visit again in future. Thanks & Regards PK

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from PK on 9 Sept 2023
Dear Sir,Thanks for your feedback we are looking for you in future. Thanks & Regards PK

4/10 Poor

Dianne

Business traveller, Travelled with partner
Felt like it could be cleaner. I walked on the floor with my socks and they were very dirty.
Stayed 1 night in Aug 2023
Response from PK on 21 Aug 2023
Dear Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PKGMEconoLodge Franklin, VA

2/10 Terrible

Catherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the worst Place I’ve stayed. The towels and linens were dingy. They didn’t give you enough towels or tissue. The bathrooms were very small and the floors were filthy. A lot of transient people lived there therefore safety is questionable . I was disappointed. Renovations need to be done.
Stayed 3 nights in Aug 2023
Response from PK on 7 Aug 2023
Dear Catherine,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,PK GM EconoLodge Franklin, VA

10/10 Excellent

Edward, Fernandina Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised with the hotel. We were looking for an inexpensive place to spend one night. Our room was big, clean and comfortable. We had a refrigerator, microwave and two chairs. The air conditioner worked great. Good water pressure in the shower. The bed was comfortable.
Stayed 1 night in Jul 2023
Response from PK on 5 Aug 2023
Dear Sir/Madam, Thanks for your Valued feedback.we are awaiting for your next visit. Thanks & Regards, PK GM

4/10 Poor

Gary

Business traveller
No No No!
Do not stay here! Worst experience in yrs, the reviews must have been fixed with friends of the owner, looks like the homeless hang out here, loud noise / music until the early hrs of the a.m., scary scary scary!
Stayed 1 night in Jun 2023
Response from PK on 21 Jun 2023
Dear Sir/ Madam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, PK, GM EconoLodge Franklin, VA

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from PK on 30 May 2023
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Pankit PatelGMEconoLodge Franklin, VA757-562-2225

8/10 Good

Sharon, Roanoke

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2023
Response from PK on 14 May 2023
Hello, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Todd

Business traveller
Liked: Property conditions & facilities, room comfort
It's a basic motel, no problem. I never did get logged into the wifi but what made it good for me was the PILLOW(S). I'm getting ready for shoulder surgery and the pillows worked great to give me a pain-free night's sleep.
Stayed 1 night in May 2023
Response from PANKIT PATEL on 8 May 2023
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Pankit PatelGMEconoLodge Franklin, VA757-562-2225

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, quiet, good value
Stayed 1 night in Apr 2023
Response from PANKIT PATEL on 25 Apr 2023
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Pankit PatelGMEconoLodge Franklin, VA757-562-2225

10/10 Excellent

Travis

Business traveller
Liked: Cleanliness, staff & service
Friendly staff and clean room. Checking was a breeze. Quiet location!
Stayed 1 night in Mar 2023
Response from PK on 17 Mar 2023
Dear Travis,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Clifton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from PANKIT PATEL on 12 Mar 2023
Dear Ruben,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

4/10 Poor

Sheree

Stayed 2 nights in Feb 2023
Response from PK on 22 Mar 2023
HelloThank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Feb 2023
Response from PK on 6 Feb 2023
Thank you so much for your feedback we are glad that you had a pleasant stay with us. Looking forward to see you around the next time.Thank you,Pankit Patel

10/10 Excellent

Fred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice day stay very economical good location clean rooms well maintained close to everything I needed
Stayed 1 night in Jan 2023
Response from PK on 1 Feb 2023
Thank you so much for your valued feedback. We are glad that you had a pleasant stay with us. Looking forward to see you around the next time.Thank you,Pankit Patel

10/10 Excellent

Nicole

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great for contractors.
Stayed 4 nights in Jan 2023
Response from Matt on 30 Jan 2023
Thank you for your feedback. We are glad you had a pleasant stay.Looking forward to see the next time around.SincerelyMatt P

8/10 Good

Fred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money quiet mostly very clean room for this kind of money you can't expect more
Stayed 1 night in Jan 2023
Response from PK on 30 Jan 2023
Thank you so much for your feedback. We are glad that you had a pleasant stay with us.Looking forward to see you around the next time. Thank you Pankit patel

10/10 Excellent

Gary

Stayed 1 night in Jan 2023
Response from PANKIT PATEL on 17 Mar 2023
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice
Stayed 1 night in Jan 2023
Response from PK on 30 Jan 2023
Thank you So much for your feedback. We are glad that you had a pleasant stay with us. Looking Forward to see you around the next time.Thank you Pankit Patel

2/10 Terrible

Charles

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about the room was that the bed was comfortable. The bathroom was dirty ,walls looked like they had mold,but it was just dirt.tv remote didn't work right had to turn on and off at set. Floor molding was loose and torn. Don'trecommend staying there .also no where on the web site does it say that there is a daily charge for pets
Stayed 2 nights in Nov 2022
Response from priti on 21 Nov 2022
Dear Charles,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Priti Hingu,GMEconoLodge Franklin, VA

8/10 Good

david

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room could have been a little cleaner. However with that being said. The rest of our stay was very enjoyable
Stayed 1 night in Nov 2022
Response from priti on 15 Nov 2022
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,PRITI HINGUMANAGERECONOLODGE7575622225

6/10 Okay

Gary

Stayed 1 night in Sep 2022

6/10 Okay

Stephanie

Travelled with partner
Liked: Amenities
Had to wait for towels to be brought to the room and people standing outside the room door talking for a couple of hours
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

8/10 Good

Ed

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022
Response from priti on 8 Aug 2022
Dear Ed, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, PRITI HINGU MANAGER ECONOLODGE 7575622225

6/10 Okay

Ellen

Liked: Staff & service, room comfort
Nice pool!
Stayed 3 nights in Jul 2022
Response from priti on 8 Aug 2022
Dear Ellen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Sincerely, PRITI HINGU MANAGER ECONOLODGE

6/10 Okay

Anastasia

Low price, okay room.
The room was really cheap, and we definitely got what we paid for on that. The room was visually pretty clean, but smelled a bit musty. One of the two lamps was broken, so the room was pretty dark at all times. Tried going down for the free breakfast, but all that was there was coffee. Not sure if they ran out or if that was all they had given that there was only like 30 min of breakfast time left. It was an alright stay, but nothing amazing.
Stayed 2 nights in Jul 2022

8/10 Good

Diesha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2022
Response from priti on 5 Jul 2022
Dear Diesha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Sincerely, PRITI HINGU MANAGER ECONOLODGE

4/10 Poor

Rachael

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The air conditioner was leaking all over the carpet and was a little moldy. The shower was painted and pealing up and the fan in the bathroom was moldy to.
Stayed 2 nights in Jul 2022

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from Hell
This was the worst place I have ever stayed in. 1. It was dirty, 2. Had to ask for sheets to be put on the bed,3. Refrigerator had rotten water standing in it that smell and it was leaking on the floor.4. Couldn’t use fridge or microwave because they were so dirty,5. The floors were so dirty we couldn’t take our shoes off. 6. There was no soap, shampoo or anything including a trash can in the room. The whole place was dirty and I would of went somewhere else but nothing available in the area. I will never use this site again because of this experience. Also I have pictures that I’m thinking about posting.
Stayed 2 nights in Jun 2022

4/10 Poor

Charles

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Amanda

Travelled with pets
Liked: Amenities
Disliked: Staff & service
I have stayed at this property multiple times, but this will be the last. There were 5 groups of us, who were coming in for the dog show. I've never had issues, this time was the opposite. There was a lady at the front end that checked in everyone, including myself. She was rude to everyone and so disrespectful. Keep in mind, all our dogs are well trained, crated, and overall not a nuisance. Meanwhile, while we were walking OUR dogs, some person in a wheelchair was walking his aggressive and obese dog which lunged at our dogs and us multiple times. But I guess since that person lives on the property, they aren't a problem. Overall, each of us were treated with so much disrespect by the woman, and illegally, one of my friends had a service dog and was told by this woman "you can't have a service dog be a show dog" and refused to allow the dog in the room without the pet fee. Many things were wrong with our rooms, my toilet didn't flush/water kept running, someone's TV didn't work/no channels, they wouldn't give someone extra towels without knowing the names of the people they were for (????), it was just the worst experience ever. Saturday night someone set off the fire alarm for no reason. My friends on Friday night were right next to someone shooting a porno, loud and obscene noises. The only staff members that are worth a dime at this property is the gentleman that came in to fix the TV and toilet, and the gentleman at the front desk when I checked out.
Stayed 2 nights in May 2022

6/10 Okay

Pavel

Business traveller, Travelled with pets
The rooms are very basic and dated. Free breakfast is coffee and juice only. There is a McDonalds next door and a couple of slightly better options a few minutes away.
Stayed 1 night in May 2022

6/10 Okay

Tommy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, mediocre room. Room smelled unclean and updates need to be made to the facility.
Stayed 3 nights in May 2022

4/10 Poor

Jay

Liked: Cleanliness
No comfortable chair. No suitcase stand. Poor lighting. Bad TV service. Bath towel like 80 grit sand paper.
Stayed 1 night in May 2022

4/10 Poor

Susan

Stayed 1 night in May 2022

6/10 Okay

Ed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noone reads, noone listens
The place is falling apart Maintenance is decrepid, tv didn't work, fan in bathroom missing, light bulb missing, zap you are dead, door safety lock missing parts, faucets not secured, trash left to trip over outside all around
Stayed 1 night in May 2022

8/10 Good

Todd

Business traveller
Budget priced and everything worked. No surprises.
Stayed 1 night in Apr 2022
Response from priti on 11 Jun 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Roshaun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again and please help!!!
Hotel was complete Disgusting.. literally dog feces in the closet area and fleas jumping off the bed..Staff was fine and helpful at the desk but didn’t have enough information on how to refund me my money on the count they didn’t fully clean the room.i was offered another room but didn’t want to chance another upset with my girlfriend.I was informed I would have to ask hotel.com for my money back..
Stayed 1 night in Apr 2022

2/10 Terrible

eddie r

Disliked: Cleanliness, staff & service, amenities
When i came to check in- no record of reservation (it was pre paid), once that was setteled, key card was given- would not open door 2 attempts- finally door was opend with pass key- still no door key no working TV, floors visibly soiled, toilet leaking in bathroom, floor wet, no hot water in shower, no soap or cleaning shampoo etc, no TP in bathroom i have to say it was just a place to sleep- i will not stay here again until things are improved
Stayed 1 night in Apr 2022

4/10 Poor

Brent, Port Moody

Disliked: Cleanliness, amenities, property conditions & facilities
Not much to like. Property was dirty. Room was kinda dirty. No towels on two days. Toilet broken. Tub basin was black. TV did not work properly.
Stayed 4 nights in Apr 2022

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econo don’t go lodge
Plumbing issues , door would not lock from the outside , bugs and filth
Stayed 7 nights in Mar 2022

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

2/10 Terrible

Jamison

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
We were truly disappointed in this hotel. I accidentally booked a smoking room originally and the staff was accommodating and switched the room but yelled at me asking if I touched the bed of anything when asked. (The room was awful and smelled horribly like marijuana). The new room was very dirty and had beer bottles in the trash can so had obviously not been cleaned and smelled. Everything was covered in dust. We were so exhausted we stayed the first night and went to our show and when came back at 6, the trash had been emptied and looked like someone went through my bag. We went to store and came back and someone had our door open and was tossing towels in the door(instead of putting in bathroom, on table and floor) A loose dog attacked me in the parking lot. You could see outside through gap between wall and door. One of dirtiest places ever. Our room was non refundable for the next two days from paying on hotels.com but left anyways and found somewhere else to stay an hour away because long commute better than being there. Will never stay at another econolodge after that. So dirty, don’t clean rooms. Don’t recommend
Stayed 3 nights in Mar 2022