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This was one of the cleaness hotels I have stayed at and the staff was wonderful. It was close to the interstate and it was close to the attraction the were going to. I am looking forward to staying here again.
The toilet was broken, the soap,shampoo, and conditioner holder was broken. The handicap handle was very loose, no water pressure and water got Luke warm.
Nice staff and location near highway. We appreciated the pool size and temperature. Quality breakfast choices plus a spacious and clean dining area. The building has been remodeled, but it's still run down if you look around the edges. No sound proofing. Our room wasn't sparkling clean on arrival. Overall, we were satisfied.
Very easy check in and very courteous staff. I was greeted and given options of room floor. We were looking for a dinner option & staff helped with that. Very nice hotel with great service.
Pamela
Stayed 1 night in Apr 2024
Response from Mike on 22 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
Receptionist moved us to the first floor as requested. Staff is polite, friendly, accommodating. Clean and comfortable. Very nice room.
Craig
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
We stayed one night at the property. The room was nice and the pool and hot tub were great temperatures! So many hotel pools are cold but this was great. We enjoyed the continental breakfast. The staff was friendly as well.
Whitney
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
10/10 Excellent
ANNE
Travelled with family, Travelled with partner, Travelled with group
The check receptionist was very polite and was very helpful Breakfast was delicious. Bed very comfortable Will definitely stay here again
ANNE
Stayed 1 night in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
Nice quiet area with great access to 65 to bowling green and Nashville.
Robert
Stayed 2 nights in Mar 2024
Response from Mike on 12 Apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
8/10 Good
Gezim
25 Mar 2024
Gezim
Stayed 2 nights in Mar 2024
Response from Mike on 22 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.
10/10 Excellent
Charles
Travelled with family
23 Mar 2024
Very nice. Nice staff.
Charles
Stayed 1 night in Mar 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
This was a great option for people traveling with a dog.
Overall, it was clean in the lobby and offered a spacious room (King). Unfortunately, the first room we were given had not been cleaned. The front desk staff quickly moved us to another room. This one was clean and very comfortable.
Cynthia
Stayed 1 night in Feb 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
This hotel was super clean and nice! We were happily surprised and hope to return again. Essence, at the front desk, was very helpful and kind to us.
Heather
Stayed 1 night in Feb 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
Other than a weird small spot/stain on one of the sheets (Im still not sure what it was - prolly nothing) we were very happy with our stay and when in the area will use this hotel again. Newer ,quiet, safe and polite staff and good breakfast-5stars from us!
Darcie
Stayed 1 night in Jan 2024
8/10 Good
Marcy
18 Jan 2024
Marcy
Stayed 1 night in Jan 2024
Response from Mike on 29 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)
Chose hotel for the amenity of a hottub but the hottub no longer functions as a hot tub pool was warmer no jets. Asked staff about it and they said we keep it that way for the kids. So basically its now a kiddie pool. My room deposit still hasn't been released and is been 19 days. Would not stay there again.
Great workers, nice rooms. Will be coming and staying again.
Richard
Stayed 1 night in Dec 2023
4/10 Poor
Sandy
31 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
I picked this holiday inn because it has a pool and hot tub. The hot is not working. We asked the lady at the front desk she said she did not know about hot tub because she had not been in pool area in a year. One of the doors to get into the pool room was not working. Out of order signs on water fountain in pool room and ice maker on 3rd floor. The shade in our room was not working and no wash clothes in our room. No hair conditioner or lotion in our bathroom. One regular coffee in room. This is the worst holiday inn I have stayed in.
Went there for the Buffalo Trace tour and the hotel wasn’t very far away. Several good restaurants within walking distance as well as a grocery store. We ate the free breakfast every day while we were there as it was decent. Actually plan to go back for the remaining Trace Tours and will probably stay there again.
Easy check in. Friendly staff Clean room. Decent breakfast. Kim was friendly as can be at breakfast. Made me feel very comfortable. Would def stay here again
Anna
Stayed 2 nights in Nov 2023
4/10 Poor
John
18 Nov 2023
Disliked: Cleanliness, staff & service
Stayed 4 nights only ask for room tobe cleaned once it was not
John
Stayed 4 nights in Nov 2023
Response from HIEX Management Team on 24 Nov 2023
We sincerely apologize for your stay not being satisfactory due to our housekeeping. We sadly only provide full cleans on Tuesdays and Fridays or every 4 days per IHG standards. Due to weekends being our busier time we do not provide full cleans unless a guest requests one. We will definitely improve our communication as well as making a way for our guests who would like full cleans during their stay to pass that along to our Housekeeping/Front Desk Associates.The management team here at HIEX Franklin sincerely appreciate the feedback and look forward to seeing you again if you would have us.
Check in was quick, easy and the entire staff was friendly. Great breakfasr too. Would definitely stay here again!
Tanya
Stayed 1 night in Oct 2023
Response from Front Desk Management on 31 Oct 2023
The Holiday Inn Express and Suites in Franklin Kentucky staff want to say thank you for staying with us and enjoying your stay. We will be looking forward to seeing you again on your next trip. Safe travels!
Dear Joseph,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)
8/10 Good
Erin
8 Oct 2023
Liked: Staff & service
Beds were comfortable but the bathroom needs to be updated/ repaired. Broken plaster around the tub, rusty shower curtain rod, and broken bathroom tiles. Attentive breakfast staff. In general the property was tired looking.
Erin
Stayed 1 night in Oct 2023
Response from Mike on 20 Oct 2023
Dear Erin,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
2/10 Terrible
Jessica
Travelled with family
8 Oct 2023
Disliked: Staff & service
Check in part was horrible. Room clean, however tv was a headache and there was no tv guide. Service was okay but some attitudes were somewhat questionable
Jessica
Stayed 1 night in Oct 2023
Response from Mike on 20 Oct 2023
Dear Jessica,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
Dear Jack,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Franklin KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.