French Pyrénées Hotels

"The staff are excellent, professional kind welcoming. The "

"Good service in breakfast, checkin was delayed for 30mins as only one person dealing with a lot of clients and taking them one by one to the rooms. Good location and beautiful garden"

"Très beau séjour. Vue superbe, près des commerces et restos et tout à côté de Collioure. Super "

"Such a beautiful hotel with a calm & relaxed atmosphere, we were so pleased that we’d booked to stay here! From the great breakfasts to the gorgeous rooftop pool, this was a gem of a place to have found. Checked in by really professional and welcoming staff, we loved the convenience of parking on site and being able to opt for an apartment to give us a little more space and the opportunity to self cater if we wanted to. Already can’t wait to return, many thanks to the whole team- a super time was had by us both! "

"Rooms with great views and bike storage. Very nice place. Reception most helpful. "

"The check-in experience was a bit challenging since the staff only spoke French, but things improved significantly when the front desk lady used her cellphone to translate, which made the process smooth and comfortable. The breakfast was good, and the location was perfect for us — we were visiting Andorra and also wanted to explore parts of the French Pyrenees. The only inconvenience was that the rooms didn’t have air conditioning. However, the outside temperature was pleasant enough to enjoy a nice breeze in the room."

"Great hotel"

"Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account."

"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful. By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available. After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel. To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry. This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company. There are better options for real hotels directly across the street."