Near Canal City Hakata and Tenjin Underground Mall, Hotel New Otani Hakata provides a hair salon, dry cleaning/laundry services and a bar. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi.
Located in Chuo Ward, a neighbourhood in Fukuoka, Hotel New Otani Hakata is in a shopping district and near the airport. Canal City Hakata and Tenjin Underground Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Port of Hakata and Ohori Park. Check out an event or a game at Marine Messe Fukuoka, and consider making time for Fukuoka Anpanman Children's Museum, a top attraction not to be missed. Guests love the hotel's convenience for public transportation: Watanabe-dori Station is just steps away and Tenjin Station is 7 minutes on foot. Visit our Fukuoka travel guide
Tenjin Underground Mall and Fukuoka Anpanman Children's Museum are located near Hotel New Otani Hakata, which provides a hair salon, dry cleaning/laundry services and a bar. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi.
Other perks include:
Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
Laundry services, concierge services and a 24-hour front desk
A porter/bellboy, multilingual staff and a reception hall
Guest reviews speak highly of the helpful staff and proximity to public transport
Room features
All 372 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
Bathrooms with bidets and shower/bath combinations
How much does it cost to stay at Hotel New Otani Hakata?
As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 23 Nov 2026 start from €140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Hotel New Otani Hakata?
Self-parking is available for JPY 1500 per day.
What time is check-in at Hotel New Otani Hakata?
Check-in start time: 2 PM; check-in end time: 2 AM.
What time is check-out at Hotel New Otani Hakata?
Checkout is at 11:00 AM.
Where is Hotel New Otani Hakata located?
Located in Chuo Ward, this hotel is within a 10-minute walk of Yanagibashi Rengo Market and Tenjin Underground Mall. Canal City Hakata and Fukuoka Anpanman Children's Museum are also within 1 mile (2 km). Watanabe-dori Station is only a 2-minute walk and Tenjin Station is 7 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel New Otani Hakata Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great stay! Hotel was close to everything. Walking distance to shopping and food. Taxis were always available. We traveled with 3 kids and the stay was super easy. I’ll definitely go again if I’m in the tenjin area.
The hotel was the best one we had in Japan with all staff courteous, helpful and good at speaking English. Importantly there was plenty of place for the luggages in the room which is rare! It was very well located.
Room was a bit dated as only some of the rooms had been renovated as of May 2026. However, the room was reasonably spacious by Japanese standards and was quite comfortable. Beautiful and grand lobby. Location of the hotel was fantastic with a metro entrance and a Family Mart less than a minute away. The famous yatais unique to Fukuoka were also not far away.
Hotel was very conveniently located right beside a subway station. It was also a 15 min walk away from other areas of interest such as Tenjin, Canal City, and a small seafood market. There are also two grocery stores less than a five min walk away, a Family Mart, and a 7-11. The hotel staff were very courteous and helpful. Although the hotel is older, it is very well maintained. The room was very spacious, clean, and comfortable. I would stay here again!
A very traditional hotel. Location was not the best for our needs. Need to take either subway or train from JR station. Staff was nice. Breakfast was average. There were no local specialties and needed to wait for seating although not so busy.
Room is clean and spacious. Staffs are very kind and helpful.
Stayed 4 nights in Mar 2026
Verified review
6/10 Okay
Kerry
21 Aug 2026
Liked: Cleanliness
Having stayed at the New Otani in Osaka recently I must admit I was disappointed by most things at the New Otani, Hakata. I booked at the Otani Hakata based on my wonderful experience at Osaka.
No assistance from Concierge staff to unload bags just a rush to get the car out of the way. Check in staff polite, however the additional parking cost not well explained resulting in surprise additional charge on check out.
Room large and clean but stuffy and a bit musty. Pillows left a lot to be desired.
Coin operated laundry excellent!
Again on checking out no assistance from Concierge staff with managing luggage.
Had a meal at the Cafe, food was great and service impeccable.
Hotel is a little dated but the staff were outstanding. Beds are definitely on the hard side even for Japan standards but they accommodated and actually switched out my mattress when I was out. Breakfast buffet had lots of good quality options. Location is great.
Very good location near train station, bus stop, supermarket and convenience stores. Excellent cafe on 1st floor. What makes this hotel exceptional is the staff and service they provide. Bellhop was there to assist with our luggage as soon as we arrived, check-in staff
First time at this hotel and probably will not stay here again. It is far from the station and the hotel was old. Needs renovation and the bathrooms were small. Free breakfast that was okay. Skipped it on the last day. Liked the fresh food market nearby.