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Sutton Hotel Hakata City

3.0 star property
Central Fukuoka hotel connected to the convention centre, a quick walk to Canal City Hakata

Choose dates to view prices

Photo gallery for Sutton Hotel Hakata City

Desk, free WiFi, bed sheets
Interior entrance
Lobby
Japanese cuisine
Interior entrance
Located in Hakata's center, Sutton Hotel Hakata City offers modern amenities and genuine hospitality. Guests value the dry cleaning service, hotel restaurant, and reliable in-room WiFi. The multilingual staff consistently earns praise for their helpfulness.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
The current price is €53
19 Oct - 20 Oct

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking

8.4 out of 10
Very good
(44 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Non Smoking

Family Suite, Non Smoking

Family Suite, Non Smoking

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Sofa bed
Private bathroom
Shower/bath combination
Bidet
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking

Standard Double Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking

Hollywood Twin, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
Bidet
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Non Smoking

Desk, free WiFi, bed sheets

Family Suite Non Smoking

  • Sleeps 4

View all photos for Superior Twin Room Non Smoking

Desk, free WiFi, bed sheets

Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Room Non Smoking

Desk, free WiFi, bed sheets

Deluxe Double Room Non Smoking

  • Sleeps 2

Standard Double Room Non Smoking

  • Sleeps 2

View all photos for Hollywood Twin Room 2 Semi-Double Bed Non Smoking

Desk, free WiFi, bed sheets

Hollywood Twin Room 2 Semi-Double Bed Non Smoking

  • Sleeps 2

Deluxe Single Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Barrier Free Room

Coffee and/or coffee maker

Barrier Free Room

  • Sleeps 2

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About the area

Located in Hakata Ward neighbourhood, Sutton Hotel Hakata City is connected to a shopping centre. Fukuoka Tower is a notable landmark, and the area's natural beauty can be seen at Port of Hakata and Ohori Park. Looking to enjoy an event or a match? See what's going on at Marine Messe Fukuoka or Mizuho PayPay Dome Fukuoka.
Visit our Fukuoka travel guideOpens in a new window
Map
3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-ken, 812-0011

What's nearby

  • Canal City Hakata - 8 min walk - 0.7 km
  • Marine Messe Fukuoka - 3 min drive - 4.0 km
  • Port of Hakata - 4 min drive - 3.0 km
  • Ohori Park - 4 min drive - 3.9 km
  • Mizuho PayPay Dome Fukuoka - 6 min drive - 6.9 km

Getting around

  • Hakata Station - 5 min walk
  • Kushida Shrine Station - 12 min walk
  • Fukuoka (FUK) - 4 min drive

Restaurants

  • ‪はじめの一歩 - ‬1 min walk
  • ‪The Lounge - ‬2 min walk
  • ‪オルドス家 - ‬2 min walk
  • ‪博多担担麺 大吉 - ‬1 min walk
  • ‪焼売酒場いしい - ‬2 min walk

About this property

Sutton Hotel Hakata City

Hotel near Canal City Hakata
Located close to Marine Messe Fukuoka and Port of Hakata, Sutton Hotel Hakata City provides a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Luggage storage, multilingual staff and coffee/tea in reception
  • A 24-hour front desk, coworking spaces and a vending machine
  • A lift and a front desk safe
Room features
All 162 rooms feature comforts such as air conditioning, in addition to amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • 32-inch flat-screen TVs with digital channels
  • Fridges, heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (JPY 1,400 per night)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Yakitori Sumiyoshi

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: JPY 1400 per night (33 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges a daily storage fee for 2 or more pieces of luggage or packages.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakata City Hotel
Sutton Hakata
Sutton Hakata City
Sutton Hakata City Fukuoka
Sutton Hotel Hakata
Sutton Hotel Hakata City
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel
Sutton Hotel Hakata City Fukuoka
Sutton Hotel Hakata City Hotel Fukuoka

Frequently asked questions

Is Sutton Hotel Hakata City pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sutton Hotel Hakata City?

As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at Sutton Hotel Hakata City on 19 Oct 2025 start from €53.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sutton Hotel Hakata City?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Sutton Hotel Hakata City?

Checkout is at 11 AM.

Where is Sutton Hotel Hakata City located?

Located in Hakata Ward, this hotel is 0.4 mi (0.7 km) from Canal City Hakata, and within 3 mi (5 km) of Port of Hakata and Marine Messe Fukuoka. Ohori Park and Mizuho PayPay Dome Fukuoka are also within 6 mi (10 km). Hakata Station is only a 5-minute walk and Kushida Shrine Station is 12 minutes.

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Sutton Hotel Hakata City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 1007 reviews
Rating 8 - Good. 440 out of 1007 reviews
Rating 6 - Okay. 187 out of 1007 reviews
Rating 4 - Poor. 54 out of 1007 reviews
Rating 2 - Terrible. 26 out of 1007 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staffs and clean room
Stayed 1 night in Sep 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hakata Station but not too close, which ideal since it not chaotic.
Stayed 4 nights in Aug 2025

8/10 Good

Agatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location from Hakata station, toilet is spacious compared to other hotels in Japan.
Stayed 2 nights in Mar 2025

6/10 Okay

SHINJI

great
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good service overall
Stayed 1 night in Jun 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of space to store your luggage if you're heavily loaded
Stayed 3 nights in Jul 2025

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)
Stayed 7 nights in Apr 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
The beds are hard as a rock. My hips are still soar 24 hours later.
Stayed 2 nights in Jun 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep. Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean. Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.
Stayed 2 nights in Aug 2025

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Stayed 4 nights in Dec 2024

6/10 Okay

Shaun

Liked: Staff & service, amenities
500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Stayed 2 nights in Nov 2024

4/10 Poor

Brad

Liked: Cleanliness, staff & service, amenities
Beds are the equivalent of sleeping on a plywood floor with a blanket. The "airconditioning" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.
Stayed 1 night in Apr 2025

8/10 Good

Masaki

Liked: Cleanliness, staff & service, property conditions & facilities
駅に近くて良い。古いホテルだけど部屋はとても綺麗な状態だった。
Stayed 1 night in Oct 2025

8/10 Good

tamotsu

Liked: Cleanliness
初めての博多でしたので色々と観光するのに便利な場所でした。施設は少し古いですが、逆に必要最低限の事は全て整っていて、立地を考えたら、コスパは良いと思います。 特に良かったのは冷凍のお土産を預かってくれて助かった事、過剰なサービスが必要無い方には、ベターな施設だと思います。
Stayed 2 nights in Sep 2025

8/10 Good

??

Liked: Cleanliness
設備の古さは否めないけど、清潔で部屋も広く良かったと思います。 １点、トイレとシャワーの勢いが弱いのは残念です。
Stayed 2 nights in Sep 2025

10/10 Excellent

chihiro

Liked: Cleanliness, staff & service, property conditions & facilities
清潔感を感じられた。少し早めにチェックインさせてもらえて、助かりました！
Stayed 1 night in Aug 2025

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早めに予約したこともあり、かなり安価でしたので心配もありましたが、綺麗なホテルでした、。 コ・ス・パは高かったです。
Stayed 2 nights in Sep 2025

4/10 Poor

Yin Man Apple

Disliked: Cleanliness, amenities, property conditions & facilities
體驗很差，酒店得舊、床得硬，只有一個很小的枕頭（如果要求額外枕頭每個需要付200¥） 房間空間還可以，酒店大堂有小強好恐怖！ 地點方面是賣點之一，大約步行10分鐘到博多車站，但若推行李的話路經所有地方都沒有遮蓋的，下次不會考慮再入住
Stayed 4 nights in Sep 2025

10/10 Excellent

Miu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆっくり休めました
Stayed 1 night in Sep 2025

8/10 Good

Takeo

気になった点は、チェックイン時、スタッフ(日本人スタッフ)の対応が遅かったぐらいかな。
Stayed 2 nights in Sep 2025

8/10 Good

Masayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fiが接続しにくかった。
Stayed 1 night in Sep 2025

4/10 Poor

tatsuya

Disliked: Amenities, property conditions & facilities
ビデオ映像がなかった レンジの数少ない
Stayed 2 nights in Sep 2025

6/10 Okay

Rieko

小綺麗。 掃除も行き届いていたと思う。
Stayed 1 night in Sep 2025

6/10 Okay

ERI

Stayed 1 night in Sep 2025

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