Gagos Hotels

"Courteous and very responsive staff. Great views and breakfast."

"Great hotel. Easy to walk into town centre or for a football match at Vitoria SC. Staff very friendly and helpful. Very stylish lobby area. My son used the pool and gym and said it was very good. "

"Everything about the place is beautiful and deserves a longer stay to enjoy all the amenities. Unfortunately, the town is charming but does not offer much for more than 1 night. If I could do it again, I would arrive earlier to enjoy the facilities and great restaurants, spa, etc., and still have some time to walk around the charming town."

"Falta de luz nos quartos único ponto fraco"

"We didn’t use the spa. Helpful staff with what to do in town"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"Nice hotel in good location. "

"A lovely place. Has a nice café as part of the hotel that serves pastries and coffees and is also used by locals. The terrace has views over the river. We enjoyed relaxing by the small pool and it was located close to many restaurants. There is also a free public car park very close by."

"Staff at the hotel were superb.. I read some of the comments about five star hotel in previous reviews while the hotel itself may not be a five-star the staff and the service is easily five-star… I laugh at some of the comments…. if you want little slippers and matching housecoat, look like a prince and princess, then go to Palace… the meals were suburban with the first class chef from Brazil… when I came to the restaurant bar you couldn’t want more for service and quality…. awesome place for a weekend getaway… so inconvenient to get to some of the winery for tastings, but make the best of it…."