Galena Hotels

"Our stay at this hotel was extremely disappointing. From the moment we walked in, everything felt outdated. Things only got worse when we went into the bedroom and found a massive stain on the bed. We immediately called the front desk, only to be told that housekeeping was gone for the night. Instead of helping us properly, they sent security to leave a plastic bag with sheets for us to change the bedding ourselves. To make matters worse, they didn’t even bring the correct sheets the first time, so we had to wait again for security to come back with another set. We ended up making the bed ourselves with absolutely no assistance from the staff. As if that wasn’t enough, water then started leaking from the ceiling through the ceiling fan. Only after we reported the leak did the front desk suddenly manage to “find” another room for us, despite previously telling us several times that nothing was available. This is all after multiple phone calls and being brushed off by the front desk. The lady at the front was very passive aggressive with no compassion to the situation. She told us that it is what it is basically. Overall, the condition of the hotel, the lack of cleanliness, and especially the way the situation was handled by staff made this a very frustrating experience. This all lasted from 11pm till 1:30am until we finally were able to lay down after a long drive. We will not stay here again."

"Everything you need is right there on the property. I paid extra to stay closer to the waterpark area, and I think that's the way to go if you plan to go there often or have someone who can't walk a lot. The front desk staff was very helpful in explaining everything, and the rooms were pretty nice. We bought their package that included a room, 2 shows, 2 mini golf games, go-karts, gift cards, and waterpark access. The shows were entertaining enough, but all my kids could think of was going to play at the Fun Spot arcade or going swimming at the water park. It was too cold at the time to swim outside (although the small inn-pools were open). So, the outdoor section of the waterpark was closed but the inside area is more than enough in my opinion. The only issue was the water was a little cold and the chlorine seemed high on some days to the point where you could notice it a bit. The staff around the resort were all great, and I'd definitely stay there again during another season."

"Room was clean, friendly staff, breakfast was good, we really enjoyed our stay."

"The room was nice, clean and a good value."

"This property is amazing very clean."

"The property is just so amazing. Loved our stay and surely coming back again for a longer time."

"Room was clean and very friendly staff. Pool and hot tub were very nice. Bar wasn't open during our stay. Dinner / mystery show on property was good. Will definitely stay again. "

"Older hotel but was clean, rooms were fine, breakfast was great, pool looked fun. Price was great,would stay there again."

"Clean Room, friendly staff and above average environment plus free deserts on Friday Evening."