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Reviews of Island Inn by OYO Galveston Beach, TX

2 out of 5
Island Inn by OYO Galveston Beach, TX
6311 Central City Blvd., Galveston, TX

Reviews

4.0
Rating 10 - Excellent. 26 out of 406 reviews" "
Rating 8 - Good. 31 out of 406 reviews" "
Rating 6 - Okay. 53 out of 406 reviews" "
Rating 4 - Poor. 84 out of 406 reviews" "
Rating 2 - Terrible. 212 out of 406 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

4/10 Poor

Landan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty. Stains of various kinds on couch and bedding. Obviously not cleaned in a long time. Quite a let down sadly.
Stayed 1 night in Apr 2024

2/10 Terrible

Al

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were sleepless overnight due to huge bed bug everywhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Tonisha

Travelled with family and small children
Liked: Amenities
Great convince!
Stayed 2 nights in Apr 2024

2/10 Terrible

SoR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Christina

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’m pretty sure one of the two rooms that I stayed in had bedbugs. Probably number 206, but it could’ve been number 101. In addition to the fact that I had no television and no Wi-Fi for the first day of my stay. I reported it at 6 PM and was not moved to a room with a working tv until 4 PM the next day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra, Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Walk to beach.
Stayed 1 night in Apr 2024

2/10 Terrible

Walid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Location is good and parking is easy. But the staff, service, and room conditions are terrible.
Stayed 1 night in Apr 2024

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Yuk Yuk. Awful smelly room. Bedding and pillows stunk. Pass on this dump
Stayed 4 nights in Mar 2024

4/10 Poor

Vivian

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be closed down
Stayed 2 nights in Mar 2024

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in to a fly infestation, broken cabinets, lights, and door handle. Told the front desk and they said they would give me the security deposit back but wouldn’t help with anything else. Towels were dirty and the whole hotel smelled like marijuana. There was hair in the shower and the entire room was overall nasty. You get what you pay for but this hotel should be paying you to stay there.
Stayed 1 night in Mar 2024

2/10 Terrible

Helena

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting in every way. A girl was pushing a shopping cart full of "stuff" around on the 2nd floor near our room, and offered my male friend a certain something and gave him her room number. Furniture was all along the walkway. I could go on. It was actually scary.
Stayed 1 night in Mar 2024

2/10 Terrible

Monica

Travelled with family
They need to close this place down this is unacceptable smh
Stayed 3 nights in Feb 2024

2/10 Terrible

GOPI CHAND

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The washroom is not clean The sofa is untidy Not worth to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Zurcher

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a quaint little grave yard in the back of the property that is not marked and half flooded. The stove looked like it came out of a meth lab, there was a roach on the sink in the morning to greet me, the bath room didnt have a latch and everything was filthy.
Stayed 1 night in Feb 2024

6/10 Okay

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was much older and run down then the pictures, very disappointing
Stayed 2 nights in Feb 2024

2/10 Terrible

Kathleen, Colorado Springs

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was horrible! Worn out bedding! 2 worn out pillows. Worst motel I've walked into! Didn't stay ! . They wouldn't refund my money.
Stayed 1 night in Feb 2024

8/10 Good

carrietta

6/10 Okay

Ismail

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

keith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Affan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a dump
Stayed 4 nights in Dec 2023

2/10 Terrible

Tamika

Stayed 1 night in Dec 2023

6/10 Okay

Michael

Property is being repaired that needs much more repairs. They have two small pillows not enough towels very little toilet paper no amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Greg

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly can't believe this atrocity is still listed on Expedia! This "hotel " is a disgrace. It's filthy, the floor is falling apart. The door looks like it could be broken in by a child. We didn't even stay, we were not eligible to get our money back but where willing to forfeit it and find a decent place to stay. The people in front of us turned in their key and left because there were bed bugs in their room. Overall there should be a place for negative star ratings in Expedia.
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
They have BED BUGS. They werent shocked at all when i showed them the pictures either. I was told they probably appeared because they sprayed for termites. The sheets were dirty and had blood stains too. The hotel gave me my refund after Hotels.com contacted them. We were able to book a new place and wash all clothes.
Stayed 1 night in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Rachel! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

8/10 Good

Monica

Travelled with family
Disliked: Staff & service
They need more worko
Stayed 5 nights in Nov 2023
Response from Noah on 22 Jan 2024
Thank you for your appreciation, Monica! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Hi, Chris! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

DAVID

Stayed 1 night in Nov 2023

4/10 Poor

Robert

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unacceptable
First there wasn’t maid service We had to go to the office for everything including toilet paper next the bed was horrible it was hard next it had ROACHES that is totally unacceptable
Stayed 3 nights in Nov 2023

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The blankets they had on the bed had cigarettes burn , the cable tv wasn’t working
Stayed 2 nights in Nov 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Room was out dated, towels were stained, floor was gritty, bathroom door was broken, 2 towels and 2 pillows were pretty cheap, and $218 was a bit too much. Wasn’t very nice.
Stayed 1 night in Nov 2023

2/10 Terrible

Kindal

Disliked: Cleanliness, property conditions & facilities, room comfort
SHUT DOWN
They need to shut the place completely down it is horrible there
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Lauryn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Great stay!
Stayed 7 nights in Oct 2023

2/10 Terrible

Chaunti

Travelled with family
Disliked: Amenities
The very second i opened the door to the room and turned the lights on, cockroaches scattered!! We immediate went back to front desk and turned in our key. We didnt stay!! Nees full refund.
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here previously and I was very happy on how quiet it is here. No one bothers you and you can really enjoy your stay. The property is very clean and not to mention the rooms are spacious and very clean too.
Stayed 6 nights in Oct 2023

2/10 Terrible

Darwin

Travelled with pets
I open the room assigned, dirty sheets, dirty toilet, trash can full of trash, bed dirty, poo in the toilet, AC broken, room full of bugs, trash all over the room.
Stayed 1 night in Oct 2023

2/10 Terrible

virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Sonia

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was kind of expensive for the quality you get. The condition of the room was mediocre.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Sonia! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Jason! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

8/10 Good

Ashley

Liked: Cleanliness
I liked it all
Stayed 2 nights in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Ashley! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Ava

2/10 Terrible

Melanie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the risk
Arrived at the hotel after 1 am with 2 rooms prepaid. Manager said under his breath that he didn’t have any clean rooms, then went ahead and checked us in to 2 rooms, both of which had unmade beds and were indeed not clean. Hotels.com is refusing to refund our payment, even though the hotel has approved it. Won’t be using Hotels.com again.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Melanie! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Ava

10/10 Excellent

Vivian

Travelled with partner
Disliked: Property conditions & facilities
Overall economical stay
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
We are delighted to hear your words of praise, Vivian! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Ava

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
After having a bad experience with another hotel we got moved to this hotel and everything is good with this one
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Tiffany! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Ava

2/10 Terrible

Michael

Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
1 towel for 3 guests. 80 degrees in room all night
Stayed 1 night in Sep 2023

6/10 Okay

Jose

Stayed 2 nights in Sep 2023

6/10 Okay

Krishna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023