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Reviews of WoodSpring Suites Savannah Garden City

2.5 out of 5
WoodSpring Suites Savannah Garden City
4912 Augusta Rd, Garden City, GA

Reviews

4.8
Rating 10 - Excellent. 17 out of 172 reviews" "
Rating 8 - Good. 21 out of 172 reviews" "
Rating 6 - Okay. 34 out of 172 reviews" "
Rating 4 - Poor. 31 out of 172 reviews" "
Rating 2 - Terrible. 69 out of 172 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional staff including management

10/10 Excellent

Malinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The people were friendly and left us alone to just enjoy ourselves. Would definitely recommend this place!
Stayed 7 nights in Apr 2024

2/10 Terrible

Timothy

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People outside lobby doors smoking. whole hotel smelled like a dispensery.
Stayed 2 nights in Apr 2024

4/10 Poor

Evon

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Betty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Narendra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Lift, passages and everywhere it was stinking with marijuana. Uncleaned floor in the room, very sticky..shower wasn't great either..room was with very bare minimum stuff..
Stayed 1 night in Mar 2024

2/10 Terrible

OSCAR, Dallas

Terrible service we were robbed from Expedia and the hotel together they charged us for $2500 forn14 day of hotel room and on day 7 of our reservation we ere notified the Expedia didn’t pay our money to the hotel and the hotel manager (a raciest person) kicked us out from our rooms and Expedia never pay us back the money saying the hotel was paid on time. Neither hotel or Expedia did nothing and we were without hotel rooms and they took our money of the reservation. Never use these racist hotel or Expedia they don’t honor their business.
Stayed 15 nights in Feb 2024

2/10 Terrible

Mary, Melbourne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing what is advertised. Full size beds only 150 sqft rooms, and no suites. People that were all staying here were long term. Do not stay here!!!
Stayed 3 nights in Feb 2024

4/10 Poor

joseph

Disliked: Cleanliness, amenities, property conditions & facilities
NO TV, GARBAGE CAN, READING LIGHTS ABD WXHAUST FAN IN BATH THAT SOUNDED AS IF IT WASA GIVING BIRTH.
Stayed 1 night in Feb 2024

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE HORRIBLE HORRIBLE
No one was at the desk. I had to call the hotel to get someone to come. When we got there he said he called to tell me they were overbooked. If you reserve a room, doesn't that mean your guaranteed a room? He somehow finds us a room then talks us the hotel is a long term tenancy hotel. The room stunk. Too much to list what was wrong with this overpriced $50 a night hotel. We paid $260 for 2 nights. Seems like nobody cared about customer service. The young man and the happy groundskeeper or maintainence man was nice.
Stayed 2 nights in Jan 2024

2/10 Terrible

Francisco

Stayed 1 night in Jan 2024

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible.
Stayed 1 night in Dec 2023

4/10 Poor

Jackie

Stayed 1 night in Dec 2023

2/10 Terrible

dangle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely will not stay here again or recommend this property to anyone else. The hotel is run down offering nothing that you are accustomed to in a hotel room i.e. pens, clothes iron etc. The shower leaked and sprayed water all over, the bed mattress was old. There appear to be a lot of suspicious activities happening in an around the property but it lacks security.
Stayed 1 night in Nov 2023

2/10 Terrible

Jake

Stayed 1 night in Oct 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay at this hotel. The staff acknowledged that the property was under renovation and offered to let me look at the room before proceeding. The elevator as dirty. The hallway carpeting was dirty. The room was only partially furnished. The clerk cancelled my reservation. I was still charged for the room.
Stayed 2 nights in Aug 2023

2/10 Terrible

clifton

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, i mean nasty as hell i had to leave the place as fast as can be,it was like the pictures don't match the place don't go to that place
Stayed 3 nights in Jul 2023
Response from Stephanie on 17 Jul 2023
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon. Sincerly, Stephanie Perez Regional Manager

10/10 Excellent

Lori, Mohnton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2023
Response from Stephanie on 17 Jul 2023
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, Stephanie Perez, Regional Manager

2/10 Terrible

Loretta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Jun 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

CARLOS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the microwave was dirty, the bathroom just as dirty, the floor had a sticky liquid, it's my worst experience. the toiletr was noisy because of the water leak making noise all night.
Stayed 1 night in May 2023
Response from Stephanie on 17 Jul 2023
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests, and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the nastiest place I have ever had the misfortune of staying at. It should be tagged as a 1 star facility.
Stayed 1 night in May 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Kimberly

Disliked: Cleanliness, property conditions & facilities
Only stay here if there are no other hotels on the planet.
Stayed 1 night in May 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Eric

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
We didn’t get to stay. Reserved 6 months in advance and they didn’t have a room for us
Stayed 1 night in Apr 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Trinity

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property did not look like the pictures on booking site at all.
Stayed 1 night in Apr 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

8/10 Good

Cliff

Stayed 7 nights in Mar 2023
Response from Stephanie on 17 Jul 2023
Thanks for brightening our day with a review! We look forward to being here for you on your next visit! Sincerely, Stephanie Perez Regional Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, well put together. Only thing to note is slight disrepair of certain aspects of the facility but otherwise a great experience. Great staff that were very helpful and accommodating.
Stayed 1 night in Mar 2023
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect. Sincerely, Stephanie Perez Regional Manager

6/10 Okay

Kenny

Liked: Staff & service
Stayed 7 nights in Aug 2022
Response from Stephanie on 17 Jul 2023
While we are happy to hear that overall your visit to Woodspring Suites Hotel was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, Stephanie Perez Regional Manager

8/10 Good

Mike

Stayed 3 nights in Jun 2022
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Respectfully, Stephanie Perez, Regional Manager

2/10 Terrible

Sushil

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Darnay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jun 2022
Response from Gary on 25 Aug 2022
what was the issues ??MGT

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Amenities
This place is in the middle of nowhere and the property is not being kept up. Won’t stay here again.
Stayed 1 night in Jun 2022
Response from Gary on 27 Jun 2022
Sorry for any inconviences. MGT

4/10 Poor

Herbert

Stayed 2 nights in May 2022
Response from Gary on 31 May 2022
Sorry for inconvenience, MGT

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2022
Response from Gary on 4 Apr 2022
Thank You for your comments. We will strive to do better Management

2/10 Terrible

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that the front desk staff was very friendly . Cons about the room is that there was hair in the bed , grease stains everywhere , black hand prints on the walls , dirty tub and the floors only had sanitizer thrown on them so it was incredibly slippery when walking around .
Stayed 1 night in Mar 2022
Response from Gary on 19 Mar 2022
Sorry for any inconvenience. Management

2/10 Terrible

HYUNMIN

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

4/10 Poor

Veronica

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Gary on 28 Feb 2022
Thank You for your review. Management

6/10 Okay

McKinley

Disliked: Cleanliness
Stayed 7 nights in Jan 2022

2/10 Terrible

Kiara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from General Manager on 3 Feb 2022
Thank You for your feedback.

2/10 Terrible

Yesenia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel couldn’t enter the room because key lock was broken which they knew about before us going
Stayed 2 nights in Dec 2021
Response from Management on 3 Feb 2022
Thank You for your feedback.

2/10 Terrible

Sau

Stayed 1 night in Dec 2021
Response from Stephanie on 17 Jul 2023
Thank you for taking the time to review our property. We are very sorry that you had such a negative experience while staying with us. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity. Sincerely, Stephanie Perez Regional Manager

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the fact that the air conditioner was leaking and the GM act like it wasn’t a big deal just gave me some rags and trash bag. I also didn’t like that the back door didn’t work so you had to go around to the side to get back in. Also they need to change the policy on refunds. I paid for a week but only stayed two nights. GM refused to give me a refund talking about is it an emergency. I will never stay at this or any Woodspring hotel anymore.
Stayed 7 nights in Jul 2021
Response from WoodSpring Suites GM on 9 Sept 2021
We're sorry to hear that your experience was not exceptional. We strive to ensure that all of guests have a pleasant stay with us and it seems that we fell short of that. We would like to discuss your situation further. Please give us a call. We take your feedback seriously and will use it to ensure that this does not occur again. We do hope that we will get the opportunity to serve you again and get it right.

6/10 Okay

Miasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Elevator was broke the whole time had to climb 3 flights of stairs. Room had a funny smell. Went and bought sheets and pillows from Walmart. But the front desk employees were very nice and friendly.
Stayed 2 nights in Jun 2021

4/10 Poor

lakshmi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

2/10 Terrible

Nasri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hygiene and service was poor
Stayed 3 nights in Jun 2021
Response from General manager on 16 Jun 2021
We are sorry to hear about your experience. We strive to ensure all of our guest have a great experience. We appreciate your feedback and will use this information to train our staff.

8/10 Good

Helen

Liked: Staff & service
Stayed 2 nights in May 2021
Response from General Manager on 16 Jun 2021
Thank you for your feedback! We appreciate you staying with us.

2/10 Terrible

Linda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was dirty and in a very creepy area
Stayed 3 nights in May 2021
Response from General Manager on 16 Jun 2021
We are sorry to hear that you were unhappy. We will take your feedback and strive to create a better experience next time. We hope that you will give us another opportunity to accommodate you.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire property was disgusting. The room was nasty the entire property smelled and when I asked the front desk worker why were the conditions so horrible, she advised me because construction workers and long stay individuals are who stay there. We left I did not check in the room!
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Amenities
The stairwells smelled like pot and people stood out in the parking lot and yelled all night. I could even hear the phonr vibrating in the room next door. We were able to leave a day early but there are no refunds on your first week. Dont think i will stay there again.
Stayed 7 nights in May 2021
Response from General Manager on 16 Jun 2021
We're sorry to hear that you were unhappy with your stay. We strive to create exceptional experience for all of our guests. We take your feedback seriously and will use it to coach our staff. We do hope that we will get another opportunity to serve you.

6/10 Okay

Mollie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed was uncomfortable, i had to go to Walmart to buy a mattress topper to help my back. If i could have, i would have gone somewhere else. Staff was very friendly but the rooms just are not up to par. My room also had trash it in and the floors were disgusting like it had not been cleaned properly.
Stayed 2 nights in Apr 2021