Interior detail

Reviews of Hôtel Baker

3.5 out of 5
Hôtel Baker
178, rue de la Reine, Gaspé, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brennan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The Hotel Baker appears nicer online than it truly is. The Hotel’s paper thin walls leave you hearing nearly a pin drop in your room. The hotel claims to be pet friendly, however will charge you an outrageous fee of $35 per night. The highest pet fee I have ever come across. The rooms vary, with the first room we stayed in including water that was boiling hot, or ice cold. There was no happy medium. There is a restaurant in the hotel, however they have no room service and their online app is suspect as best. Inside the rooms you will find cracks in lampshades, pipes unhinged from the wall, and old hardwood floors, which appear to be from an old motel. The bedding is “scratchy” and feels like it’s been washed in bleach. To put the nail in the coffin of the Hotel Baker the staff are fairly rude, and don’t appear to enjoy working at the Hotel Baker, and hey who can blame them? While the Housekeeping staff is friendly, and the nicest people in the hotel, they do begin cleaning loudly at 7:00 a.m sharp. So you best be an early riser here.
Stayed 4 nights in May 2024
Response from Pascal on 27 May 2024
Bonjour, nous apprécions recevoir les commentaire de nos clients. Je comprends que votre séjour n'a pas été à la hauteur de vos attentes. Il est vrai que nous avons eu des problème avec la plomberie mais vous avez été changé de chambre et nous avons régler le problème par la suite. Pour le reste, je trouve que vos propos sont démesurés. Nous sommes une entreprise familiale en hôtellerie depuis plus de 50 ans, je connais personnellement tous nos employés, ils aiment l'hôtel et apprécie y travailler. Nous travaillons très fort pour offrir le meilleur service à nos clients et nous essayons constamment de nous améliorer. Votre commentaire nuira beaucoup à notre réputation et je considère que nous ne méritons pas cela.

10/10 Excellent

Nyall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in May 2024
Response from Pascal on 27 May 2024
Merci beaucoup de votre commentaire. Au plaisir !

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good: Restaurant on the hotel property.
Stayed 1 night in May 2024
Response from Pascal on 15 May 2024
Thank you for your comment but your appreciation seems a little low, are there elements we should focus on?

8/10 Good

Ugo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel only problem was the woman at check in was in such a bad mood and it didn’t feel like she wanted to work. Made for a very bad first impression
Stayed 2 nights in May 2024
Response from Pascal on 6 May 2024
Bonjour, merci beaucoup pour votre commentaire. La qualité de notre accueil est importante pour nous, nous allons faire les ajustements nécessaires. Au plaisir !

10/10 Excellent

Daniel

Liked: Property conditions & facilities
Not bad , sleep good
Stayed 1 night in Apr 2024
Response from Pascal on 6 May 2024
Thank you for your comment.

8/10 Good

Joelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Pascal on 22 Apr 2024
Merci beaucoup pour votre commentaire.Au plaisir de vous revoir !

10/10 Excellent

Pierre -Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Pascal on 22 Apr 2024
Merci beaucoup pour votre commentaire.Au plaisir de vous revoir !

8/10 Good

maryse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Claudine

Très bien comme hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d recommend a room with a view of the bay. Nice, clean hotel with a great restaurant too on site.
Stayed 1 night in Nov 2023

10/10 Excellent

Bruno

Stayed 1 night in Oct 2023

8/10 Good

Aleksandra

Ues
Stayed 1 night in Oct 2023

10/10 Excellent

Steeve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Diba

Stayed 2 nights in Oct 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon sejour
hotel bien situe au centre ville , endroit propre, a recommander,
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect, very clean and convenient except the next door group had a party until 3:00am and speak and laugh very loudly
Stayed 1 night in Sep 2023

10/10 Excellent

Edward R

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

NANCY

Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful view !!!😊👌
Stayed 1 night in Sep 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our room. Check in was a bit confusing however they were very friendly.

4/10 Poor

Manvinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t ready upon arrival and the hotel is in desperate need of renovations.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room size.
Stayed 2 nights in Sep 2023

8/10 Good

Nowsher

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Well centered in Gaspé as well.

8/10 Good

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in side the town
Stayed 2 nights in Aug 2023

10/10 Excellent

ZIWEI

Stayed 1 night in Aug 2023

10/10 Excellent

Emmanuel, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the in faculty restaurant was pretty good. Elevators are needed though.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall quality.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

6/10 Okay

Dawn

Liked: Property conditions & facilities
A bit pricey for what you got.
Stayed 1 night in Aug 2023

8/10 Good

Meng

Travelled with family
Liked: Cleanliness, amenities
I really like the riverview window of this room.
Stayed 1 night in Aug 2023

10/10 Excellent

Mylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merci pour votre bon service ! Nous avons apprécier dormir à cet endroit.
Stayed 1 night in Aug 2023

10/10 Excellent

Xiaogang, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, one of the best hotel beds ever had.
Stayed 2 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property was quite. Would of liked decaf coffee in the room.
Stayed 3 nights in Jul 2023

8/10 Good

michelle

Stayed 1 night in Aug 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to bring our dog with us. Everything went very smoothly. It was our first time traveling with a pet
Stayed 3 nights in Jul 2023

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the oh le pain store, that was within easy walking distance. Wonderful coffee and croissant etc. The restaurant in the hotel was very good.we ate dinner and breakfast there. Reservation are recommended.
Stayed 2 nights in Aug 2023

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on our anniversary. Location is great. So much to see in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Jul 2023

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice view, close to shopping center
Stayed 1 night in Jul 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shops, free parking
Stayed 2 nights in Jul 2023

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and very beautifully decorated I would highly recommended this hotel. A little on the high side of price but not out of this world
Stayed 1 night in Jul 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely restaurant!
Stayed 3 nights in Jul 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Debora

Travelled with partner
Not breakfast and waterpolista in the hotel
Stayed 3 nights in Jul 2023

10/10 Excellent

Thu Van

Stayed 1 night in Jul 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

CHAO

Liked: Cleanliness, staff & service, property conditions & facilities
Travelled with friends, were assigned with adjacent rooms, the kids are happy. The only problem is the doors between the rooms in a suit does not block the sound much.
Stayed 3 nights in Jul 2023

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Attractive, comfortable, well furnished, within walking distance to dining, good parking
Stayed 1 night in Jul 2023