Gateway Playhouse

The overall experience was good however it was negatively impacted by the inaccessibility of their main amenity; the restaurant on the premises. On Thursday 7.16.25 the restaurant was closed 2.5 hrs early due to a private event and the hotel failed to adequately inform it's guests. I explicitly stayed at the Hotel due to a medical condition that was being impacted by the extreme weather (smoky conditions), and, the onsite restaurant was a medical necessity. Apparently there is an internal communication issue between the restaurant and Hotel since I was informed that this happens routinely.

We arrived late with a 1 yr old, 7 yr old, & 9 yr old. All appeared ok upon arrival (beautiful view, spacious beds, clean bayhroom) & we quickly left to enjoy timeshare. Upon our return as kids were getting into the bed and moving the covers/pillows we discovered several hairs between the sheets, on the covers, and dry ear wax on one of the pillows. It was 1am so I forced my kids to sleep but I did go down after to complain. Was offered room swap but with such young kids we did not accept as one never wants to wake a sleeping baby. Really upset as this was not cheap and the room cleanliness was extremely lacking. Will not go back.