Balcony

Reviews of Bear Creek Inn

2.5 out of 5
Bear Creek Inn
125 Spruce Ln, Gatlinburg, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 770 out of 1791 reviews" "
Rating 8 - Good. 570 out of 1791 reviews" "
Rating 6 - Okay. 221 out of 1791 reviews" "
Rating 4 - Poor. 120 out of 1791 reviews" "
Rating 2 - Terrible. 110 out of 1791 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Moises

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff everything its perfect
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Moises,We're thrilled to hear that you found our service and staff to be perfect! Providing exceptional service is our top priority, and we're delighted that we met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another perfect experience in the future!Sincerely, Hotel Manager

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Courtney,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Don

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Misrepresentation on line. Old Motel with no amenities. You get a parking spot at the front door and a laminated floored room with a bed and TV. They have one person on staff at the front office. They were nice and friendly. Ran out of hot water and no curtains over the parking side front window so could not block out the light. The over look of the river was nice but the room was not a hangout and enjoy being there type place. A typical old motel. It’s not a hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Don,We're sorry to hear about your experience and any inconvenience caused by the misrepresented amenities. Your feedback regarding the lack of amenities, hot water shortage, and absence of curtains is duly noted. We appreciate your kind words about our friendly staff and the view of the river. We'll work on improving our facilities to ensure a more comfortable stay for our guests in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

10/10 Excellent

Thanh

Travelled with partner
Liked: Cleanliness, staff & service
No ice maker and garbage containers outside
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Thanh,Thank you for your positive rating! We're glad to hear that you enjoyed your stay overall. We appreciate your feedback regarding the absence of an ice maker and outdoor garbage containers. We'll take this into consideration as we continue to improve our amenities for our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay was good. A little river ran on the backside of the hotel and we slept with the back door open the whole stay. The river was so peaceful listening to it at night. The hotel was clean, staff kept us stocked with fresh towels. We will definitely stay again
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Crystal,We're thrilled to hear that you had such a peaceful and enjoyable stay with us! It sounds like the tranquil river setting made for a memorable experience, and we're delighted that our clean accommodations and attentive staff contributed to your comfort. Thank you for your kind words, and we look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value in the off season
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Donald,We're thrilled to hear that you found our property to be a good value during the off-season! Providing affordable accommodations while maintaining quality is a priority for us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future, whether it's during the off-season or any time of the year!Sincerely, Hotel Manager

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice,
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Apr 2024
Dear Angela,We appreciate your nice rating and are honored that you had such a great time during your visit. We always work hard to give our visitors the greatest experience possible, therefore it makes us happy to hear that we succeeded in making a lasting impression on you. We are grateful for your kind review and hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located just right outside of town. Was in walking distance from down town and trolley stops. Was clean and the river behind the property was relaxing! Staff and was very friendly!! Would stay here again!!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Michael,Thank you for sharing your wonderful experience! We're delighted to hear that our property's location, cleanliness, and the relaxing river view contributed to your enjoyable stay. It's fantastic to know that our staff's friendliness made a positive impression as well. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back for another memorable visit!Sincerely, Hotel Manager

6/10 Okay

Joanne

Travelled with family
Disliked: Cleanliness
great view. ok for bed and bath. floors were filthy.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Joanne,We appreciate your feedback and are glad to hear that you enjoyed the view and found the accommodations satisfactory for your needs. However, we apologize for any inconvenience caused by the cleanliness of the floors. Please rest assured that we take cleanliness seriously and will address this issue promptly to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Enjoyed our time. Walk to town short walk. Parking wasn't the best small lot
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear John,Thank you for taking the time to leave a positive review! We're thrilled to hear that you enjoyed your time with us and that you found the area to be pleasant. We understand that parking can sometimes be a challenge, and we appreciate your understanding. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

EDITH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2nd time I have stayed. Love the location, older facility but well cared fot. My only suggestion is new mattress, both beds really needed new mattress. Mt favorite is the balcony especially as the no longer permit smoking on balcony! Spent a lot of time just relaxing to the sound of the creek ! Will definitely stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear EDITH,Thank you for your wonderful feedback! We're thrilled to hear that you've enjoyed your stay with us for the second time. Your appreciation of our location and well-cared-for facilities means a lot to us. We appreciate your suggestion regarding the mattresses, and we'll certainly take it into consideration for future improvements. We're delighted that you enjoyed the balcony and the serene sound of the creek. We look forward to welcoming you back for another relaxing stay soon!Sincerely, Hotel Manager

8/10 Good

Donna

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was ok you get what you pay for. It was clean but not the most attractive room. This was up a hill going out of town so had to get an Uber.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Donna,Thank you for sharing your experience with us. We're glad to hear that you found the property clean, although we apologize if the room's appearance didn't fully meet your expectations. We appreciate your feedback and understand that location and transportation can impact your overall experience. Should you choose to stay with us again, we'll strive to ensure a more enjoyable experience for you.Sincerely, Hotel Manager

8/10 Good

Amber

Travelled with partner
Nice property set on the creek Room was clean and beds were comfortable. This motel was just off the main drag, so it was quite but still easy access to everything
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Amber,We're delighted to hear that you enjoyed your stay at our property! It's fantastic to know that you found your room clean, the beds comfortable, and appreciated our peaceful location near the creek while still being conveniently close to everything. We hope to welcome you back for another wonderful stay soon!Sincerely, Hotel Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Michael,Thank you for sharing your experience! We're thrilled to hear that you had a very pleasant stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first family vacation and we will definitely be back!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Kellie,Thank you for choosing us for your family vacation! We're thrilled to hear that you had a wonderful experience and that you're already planning to return. Your satisfaction means the world to us, and we can't wait to welcome you back for another memorable stay!Sincerely, Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sound of the creek running at bed time.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Suzanne,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the soothing sound of the creek during your stay. It's wonderful to know that this added to your overall experience. We hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager

8/10 Good

John Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Plus for the price
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear John Paul,Thank you for your feedback! We're glad to hear that you found value in your stay with us. If there are any specific areas where you believe we could improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your input and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

4/10 Poor

LINDA

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Loved the balcony overlooking the creek. The room was clean. If you are looking for the niceties such as Kleenex, ice bucket, telephone, desk ….. they were not in our room. At checking in, I asked where their guest laundry room was and was told they didn’t have one, yet when looking at the cardholder and their instructional sheet it plainly states guest laundry, and in fact they do have it.
Stayed 1 night in Apr 2024
Response from Venessa on 13 Apr 2024
Thank you for sharing your opinion! We do appreciate this. The associate that checked you in is new so we do apologize for the misinformation. I hope you used and enjoy the laundry facility at your convenience. An extensive and a refresher training will be given to all our employees to stay sharp to give the information right the first time around.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice with a great view of the creek. Beds were comfortable. I liked the shower because the curtain rod swivels outward so the curtain doesn't touch you the whole time. Price was great.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Kimberly,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and that you appreciated the comfortable room, great view, and innovative shower design. Providing excellent value for our guests is important to us, and we're thrilled that you found the price to be great. We look forward to welcoming you back for another fantastic experience in the future!Sincerely, Hotel Manager

8/10 Good

Sandra

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was clean. Toiletries were there for our convenience. Bathroom floor could have been a little cleaner was hair on the floor. Didnt Like: We stayed there 3 days our room wasnt checked for garbage and no fresh towels were.brought in. Loved having the balcony backing onto the creek. Along with lights. Would have been nice to have a screen door as well so we could have left it open for fresh air and not have to worry about bugs getting in.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Apr 2024
Dear Sandra,Thank you for sharing your experience. We're glad to hear that you found the room clean and appreciated the provided toiletries. However, we apologize for the oversight regarding the cleanliness of the bathroom floor and the lack of housekeeping service during your stay. Your feedback is valuable, and we'll address these issues with our housekeeping team to ensure they're properly addressed in the future. We're delighted that you enjoyed the balcony overlooking the creek and the added lights. Your suggestion about a screen door is noted, and we'll consider it for future improvements. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Erica

Travelled with family
Disliked: Staff & service
I never got to stay there. Arrived late never saw “note” that was taped to door. So my entire vacation was ruined and I stayed night at different place and went home next day. I was very disappointed
Stayed 2 nights in Apr 2024
Response from m on 11 Apr 2024
Thank you for reaching out to us! We tried every method by reaching out to you and your keys were made available to you.

6/10 Okay

Jorge

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Jorge,Thank you for your feedback. We're sorry to see that your experience fell short of expectations. If there are specific areas where you feel we could improve, please don't hesitate to share them with us. Your input is valuable, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how at nightime they have flashing lights different colors to make the creek look so pretty. I hate how as soon as we got there and checked in there was no parking spaces near our room. Wish there was more parking spaces.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Kristen,Thank you for your wonderful review! We're delighted to hear that you enjoyed the beautiful nighttime ambiance created by our flashing lights along the creek. We appreciate your feedback regarding parking availability and apologize for any inconvenience caused. Rest assured, we'll look into expanding parking options to enhance your future stays. We can't wait to welcome you back soon!Sincerely, Hotel Manager

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this property it is in walking distance of downtown and lots of food places surrounding it. Staff has been nice both times we have stayed. We love the balcony and the peacefulness of the water.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Christina,Thank you for your feedback! We're thrilled to hear that you love our property and its convenient location near downtown and dining options. It's wonderful that you found our staff friendly and enjoyed the peaceful ambiance by the water. We appreciate your loyalty and look forward to hosting you again for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location....close enough to walk where we wanted to go and balcony overlooked the river!!
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Cynthia,Thank you for the perfect rating! We're delighted to hear that you enjoyed our convenient location and the beautiful view from your balcony overlooking the river. Providing comfortable accommodations and stunning views is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a nice place but they are not that friendly when checking in.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Patricia,Thank you for sharing your experience with us. We're glad to hear that you found our place nice, but we apologize if you didn't receive a warm welcome during check-in. Providing friendly and welcoming service is important to us, and we'll address this with our team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely, Hotel Manager

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the creek out back! We always enjoy our stay.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Patrick,Thank you for your feedback and for choosing to stay with us again! We're thrilled to hear that you love the creek out back and that you always enjoy your time at our property. Providing a serene and enjoyable environment for our guests is one of our top priorities, and we're delighted that our natural surroundings enhance your stay. Your satisfaction is important to us, and we appreciate your loyalty. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was ok. Clean room for the night. A bit of a walk to all the restaurants.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Mandy,Thank you for your feedback. We're glad to hear that you found your room clean and suitable for your stay. We apologize for any inconvenience caused by the distance to the restaurants. Your comments are valuable to us, and we'll take them into consideration as we strive to improve the overall guest experience. We appreciate your review and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Shelby,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If there's anything specific you particularly enjoyed or any areas where we can improve further, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked through Expedia and based on the photos I thought it was a lot nicer than it was. THere was trash in the stream and a boarded up house directly across from our room. No extra blankets, no hair dryer or other amenities that you'd expect in a room that was 200.00 a night. It was clean, which we appreciated.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Stacy,At the outset, thank you for staying at our property. Nice to see the praise for our cleanliness. But, It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toenail on bedside nightstand= probably rest of the room not clean either. Checked out and went home.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Amanda,We are sincerely sorry to hear about your disappointing experience. Your feedback is extremely concerning, and we assure you that this does not reflect the standard of cleanliness we strive to maintain. We take your comments very seriously and will immediately investigate and address this matter with our housekeeping team to ensure it does not happen again. Please accept our apologies for the inconvenience caused, and we hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Megan

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love how it was right on the river, every night you could listen and hear it all through the night. Very peaceful, close to everything and easy to find and affordable, will definitely will be staying here again
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 30 Mar 2024
Dear Megan,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed the peaceful ambiance of being right on the river during your stay. It's fantastic that our convenient location, affordability, and proximity to attractions met your needs. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Ko

Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Apr 2024
Dear Ko,Thank you so much for your perfect rating! We greatly appreciate your positive feedback and are thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future. Thank you again for your kind rating, and have a wonderful day!Sincerely, Hotel Manager

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rushing creek you could see from balcony off the back of the room. Very serene. Clean. TV didnt work.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Ann,Thank you for your wonderful review! We're delighted to hear that you enjoyed the serene view of the rushing creek from your balcony and that you found your room clean. We apologize for the inconvenience with the TV not working and assure you that we'll address this issue promptly with our maintenance team to ensure it's resolved for future guests. Your satisfaction is important to us, and we appreciate your feedback. We hope to have the opportunity to welcome you back for another peaceful stay soon!Sincerely, Hotel Manager

8/10 Good

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I saw a bear in the woods. While I was in the boucany
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Tyler,Thank you for your feedback. We're glad to hear you had a memorable experience observing wildlife from our balcony. If there's anything else we can do to enhance your stay, please feel free to let us know. We appreciate your visit and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Christopher,Thank you for your excellent rating! We're delighted to hear that our convenient location met your needs during your stay. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
I mean, for a hundred bucks, I should have had more reasonable expectations. The sheets had stained. We asked for a new room. The gentleman up from came and asked which bed we were going to use and changed the sheets on it- same dirty blanket, but a new sheet. Never again for me and I wouldn’t recommend either. Which sucks, because I always prefer to stay at small, local places instead of chains. Just not this one
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Melissa,We deeply regret that your experience did not meet your expectations. It's concerning to hear about the cleanliness issues you encountered with the sheets and the unsatisfactory resolution provided by our staff. Please accept our sincerest apologies for the inconvenience and disappointment caused. We take your feedback seriously and will address the issues raised with our team to ensure such incidents do not occur in the future. We understand your preference for supporting local establishments and regret that we did not meet your standards on this occasion. If there's anything further we can do to regain your trust or improve your experience, please do not hesitate to reach out.Sincerely, Hotel Manager

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here and we absolutely love it!
Stayed 6 nights in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Courtney,We're thrilled to have welcomed you back for another fantastic stay! Thank you for your glowing 5-star review. Your loyalty means the world to us, and we're delighted to hear that you continue to enjoy your time with us. We can't wait to host you again soon!Sincerely, Hotel Manager

8/10 Good

Brylie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I liked the balcony view, staff, and convenience of everything. However, the room needs the floor cleaned and furniture needs dusted because I couldn’t keep my nose from itching! Otherwise I would recommend.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Brylie,Thank you for your feedback and for highlighting the positive aspects of your stay, including the balcony view, staff service, and convenience of the location. We apologize for any inconvenience caused by the cleanliness issues you experienced in your room. Your comments regarding the cleanliness of the floor and furniture have been noted, and we will address them promptly to ensure a more comfortable experience for our guests in the future. We appreciate your recommendation and hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Alexander,Wow! We are absolutely thrilled to receive a perfect rating review from you! It's truly an honor to know that we exceeded your expectations and provided a flawless experience during your stay. Thank you for choosing our hotel, and we can't wait to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Kristina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Manager was terrible! We booked a stay for 3 nights and our first night was bad, we got 3 hrs of sleep. We listened to loud bangs over and over from a room above us until 2 am. We believed it was possibly two kids jumping off the beds, running up and down the stairs and slamming door’s. Called the office at 1 am to complain & no one answered, the office was closed. No emergency number was listed on the paperwork he gave us.The Manager was already very short with us at check in (I’m assuming because he was sick) but even ruder when I contacted him the next morning about our sleepless night we had. He never even apologized or offered to move us he said he would “investigate” and get back to us. He NEVER called me back. It’s a shame because the property is beautiful and the beds were soft and the rooms were clean. The property was perfect but management ruined it for us and we won’t be back. I truly hope the owner reads this and finds a Better person to manage that property that appreciates and cares about the customers. This man didn’t care at all. From start to finish the manager was rude, Arrogant and snarky. He never smiled one time. Kindness goes a long way. We’ll stay elsewhere next time we’re in Tennessee.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Kristina,Thank you for taking the time to share your feedback with us. We deeply apologize for the unpleasant experience you had during your recent stay. It is truly disheartening to hear about the noise disturbance and the lack of response from our staff during the night. We understand how important a good night's sleep is, and we sincerely apologize for failing to provide you with a peaceful environment. We are extremely sorry for the manager's behavior and the lack of professionalism displayed. We assure you that we take these matters seriously, and we will address this issue promptly to ensure it doesn't happen again in the future. We appreciate your positive comments about our beautiful property, comfortable beds, and clean rooms. It is regrettable that your overall experience was marred. Rest assured, your feedback will be shared with the appropriate individuals to ensure that improvements are made. We value you as our guest, and we would love the opportunity to make it up to you. We truly hope to regain your trust and have the chance to provide you with a much-improved stay. Thank you again for bringing these issues to our attention. We sincerely apologize for any inconvenience caused and appreciate your understanding.Sincerely, Hotel Management

10/10 Excellent

Briseyda

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Briseyda,We're delighted to receive your perfect rating! Your satisfaction is our priority, and we're thrilled to have met your expectations during your stay. Thank you for choosing our Bear Creek Inn, and we look forward to welcoming you back for another flawless experience in the future!Sincerely, Hotel Manager

2/10 Terrible

Stefanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They did try and update these rooms, photos are deceiving. The ceiling was stained with water marks, was worried about mold, the room had a strong oder. We found another hotel near by and did not end up staying because of the condition of room.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Stefanie,We're truly sorry to hear about your disappointing experience with the condition of your room. Your feedback is concerning, and we apologize for any inconvenience caused. Rest assured, we'll investigate the issues you've raised and take immediate action to address them. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Jared

Travelled with partner
Liked: Cleanliness, staff & service
Liked the lights over the creek.. pet friendly would've been nice.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Jared,Thank you for your feedback. We're pleased to hear that you enjoyed the ambiance of the lights over the creek. We apologize for any inconvenience regarding our pet policy. We'll certainly take your suggestion into consideration for the future. We hope to have the opportunity to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the creek, but the flashing lights from the hotel at night were a disappointment. The condemed house across the creek was quite an eyesore with lots of garbage. Otherwise great little hotel for a good price and the creek drown out any noise for good sleep.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Joshua,We're glad to hear that you enjoyed the creek and found our hotel to be a great value. We apologize for any disappointment caused by the flashing lights and the sight of the condemned house across the creek. Your feedback is important to us, and we'll address these issues to ensure a more pleasant experience for our guests. We're delighted that the creek provided a peaceful ambiance for a good night's sleep. Thank you for choosing Bear Creek Inn, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Myrtle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had a front and back door. Love the balcony with rushing stream of water...white noise of water was music to my soul. Had everything I needed and didn't break my bank...great value. I would definitely do this again
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Myrtle,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our property and found the balcony with the rushing stream of water to be soothing. It's fantastic to know that you found everything you needed and that you felt it was a great value for your money. We're thrilled that you would consider staying with us again, and we look forward to welcoming you back for another relaxing experience by the stream. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Until then, take care!Sincerely, Hotel Manager

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service
Quaint little place nestled along side a river with 1st floor balcony views. Approximately 1/4 mile from main shopping area. Rooms are clean. Property needs some maintenance repairs but overall felt safe and very comfortable. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Sara,Thank you for sharing your wonderful experience! We're delighted you enjoyed our quaint riverside location and the clean, comfortable rooms. Your feedback about maintenance is duly noted, and we're committed to improvements. We're thrilled you felt safe and comfortable, and we can't wait to welcome you back for another memorable stay!Sincerely, Hotel Manager

10/10 Excellent

Sheena

Stayed 1 night in Jan 2024
Response from Hotel Manager on 3 Feb 2024
Dear Sheena,Thank you for your perfect 10/10 rating! We're thrilled to hear you had an outstanding experience. Providing exceptional service is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another fantastic stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool balcony over the creek
Really nice balcony over a creek. Slept with sound of creek flowing. Creek was higher due to recent rain. Off the main parkway location. Basic clean room. Great Value. Thanks
Stayed 1 night in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for sharing your positive experience! It sounds like you had a delightful stay with the cool balcony overlooking the creek – what a unique and relaxing touch! We're pleased you enjoyed the soothing sound of the flowing creek and found the location off the main parkway favorable. Your appreciation for the basic clean room and the great value is wonderful to hear. We appreciate your kind words and hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Marthinus

Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Jan 2024
Dear Marthinus,I sincerely appreciate your flawless score. That you had an ideal experience during your stay with us makes us very happy. Our primary goal is to provide our guests with exceptional service and an unforgettable experience, and we are thrilled to have succeeded in that regard for you. Your input encourages our staff to continue their outstanding job and helps us identify the things we're doing well. It would be a true joy to have you as our guest once more in the future. Sincerely, Hotel Manager