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Reviews of Gatlinburg View Lodge

2.5 out of 5
Gatlinburg View Lodge
602 East Pkwy, Gatlinburg, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 836 reviews" "
Rating 8 - Good. 173 out of 836 reviews" "
Rating 6 - Okay. 66 out of 836 reviews" "
Rating 4 - Poor. 53 out of 836 reviews" "
Rating 2 - Terrible. 79 out of 836 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Garrett

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the previous reviews with people having difficulties getting into their rooms because this place has no front desk. I prepared myself, made sure i found the message that had my door code and check-in instructions. We pulled in around 9PM to find a sketchy couple fighting in the parking lot as we were unpacking our luggage. (I understand the motel has no control over this and not their fauly in any way, just gives you an idea of what kind of place this is) Two police cars show up asking about a woman screaming for help. We get to our room, enter the door code and nothing. Check and try several times and nothing. Cell service is limited so we had trouble getting a hold of someone. Once we did, told the guy on the other end what was going on, our room number and the door code we were given. He wants our expedia confirmation number. I explain i dont have it and cant get it, im on the phone (barely) and not enough service to load web pages. Asks for it again as hes getting some attitude about it, then says he will call back and hangs up. We're standing outside on the walkway, in the dark and cold waiting for a phone call. Nothing happens. About 5 mins later a woman walks by (talking on a phone) and says "are you having trouble getting into your room"? Just try XXXX number. We did and the door opens. Weird we thought but then noticed the code was just our room number with a "0" added to it. I'm guessing all rooms have the same setup. Room was dirty, shower clogged

2/10 Terrible

todd

Stayed 1 night in Apr 2024

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never recommend this place. My family and I were planning the stay there for 7 days. After the first night we called Expedia telling them everything that went wrong. Expedia then called the hotel and the lady said everything I said was false. The only person that helped us out was the maintenance man. Him and his wife were the nicest sweetest people. They helped us out with whatever we needed. If it wasn’t for them that place would go down hill. I’m so glad Expedia was able to find us a a new hotel.
Stayed 6 nights in Mar 2024

8/10 Good

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks rough from outside, but clean and safe inside. Kitchen and common areas were messy and unkept, but our room was great. Clean, everything worked and looked good, no smell or anything weird. My gf and I were happy. Good access to trolly also!
Stayed 2 nights in Mar 2024

6/10 Okay

Jackie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was a contactless property. When we entered the room the bed was wet on the surface, there were no cups, 5 tissues. There was a coffee maker but no coffee or coffee supplies. We let them know via text per their instructions and asked for these supplies but there was no response or replacement. The electrical outlets on the lights above the bed would not keep the prongs secularly on place.The property was clean, the bed and pillows were quite comfortable. We will not sat here again nor refer to anyone based on the missing items and no replacement even though we asked.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lila

Travelled with family and small children
When I arrived and the hotel, I went looking for the front desk. All the signs on the way directed which direction things were except the front desk. I walked the entire hotel in the dark and rain. I went walking down the big hill we had to go up to the hotel and start walking up the road toward a house I thought might be the check in building. However, it was someone’s house. I started walking back to the hotel and saw a girl and boy walking a dog, so I stopped them and asked if they knew where the front desk was so I could get my room number and key. Turns out the girl was the manager of the hotel and lives there and she said there was no front desk, it was turned into a contactless hotel. Where the front desk was suppose to be was boarded up with a for rent sign that said long term rentals and weekly rentals available. I told her I had a booking and I needed to know my room number and get my keycard or key. She said I should have gotten an email from Expedia with the information on it. I told her I never received it and that I had already called the number listed on the welcome email I received after booking 4 times and got no answer. After giving her all my information she called her supervisor and was able to verify my identity so I could get my room number and key code. All of this in the middle of the street, in the dark and rain. After I got the information, I was told there was a bear living there that could open car doors and walk down the balcony.
Stayed 2 nights in Mar 2024

2/10 Terrible

Quincy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On November 23, 2023, at 2 am, we checked into a hotel that we had booked through Expedia on November 14, without seeing it beforehand. The hotel sent an automated text with a digital check-in code. Despite no desk personnel being available, we used the provided digital check-in code to enter the room. To our dismay, the room was in an unsatisfactory condition—unclean, unmade bed, bugs, dirty carpets, wall damage, 2 twin beds pushed together with egg crate as a mattress and regular box springs, etc. Promptly, we left the premises and attempted to contact the hotel via the provided phone numbers, but our calls went unanswered. With no front desk personnel in sight, we decided to check into another hotel. DO NOT STAY HERE!

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend any one who is planning to stay at this property to read the reviews. I won't have time to write the negatives of it.
Stayed 3 nights in Dec 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor really avoid - don't believe the + hype
I'll start by saying I don't know were folks who gave this place 3 or more stars ever stayed before. The unfortunate reality is the description and photos paint a bogus story of what this is. It's a 3rd rate elevated motel that makes Super 8 look like the Hilton. They should be tarred and feathered for charging more than $200 a night, as well as not providing refunds. The is no check-in desk/office or live person. It's all done through hotel.com app or texted. There is "No One" to physically talk to or see. You can send text messages or call the number provided and never get a response or call back. Community kitchen is not what you think....it's a small galley kitchen for communal cooking. Community Center is a room converted to be a business center, billiards room, place to play video games and go to the bathroom. Rooms are small, no coffee makers, small refrigerators and microwave. TV satellite service takes half a day to get to work. Wi-Fi service is intermittent and takes the system 10 minutes to either recognize the password or log you into it. It's true that there is no hot water. The bath tub had mold around it where it meets the tile. The rooms are dusty, with people's hair and just filthy out right. The beds are old college dorm beds. The springs make the classic loud sound everytime you get in, out or just move. There is real air flow so the room is stagnant. The toilet fills slowly and needs to be flushed twice. See my Google Review!
Stayed 4 nights in Dec 2023

4/10 Poor

Cesar and Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so hidden gem with freezing water
We really wanted to enjoy this property. We were surprised at how new the furnishings were. The bed was very clean. The sheets were very soft, you have a full size refrigerator, microwave, and a kitchen table with a Keurig. This hotel would be a gold mine if it had not been for the cold water. I really wanted to love this place, but unfortunately having to reach out to the owner and not getting a solution is the reasoning behind this review. We were told at 4pm to let the water run for 10 minutes and it would get hot. It did not. We left the hotel and picked up a few things in town. We come back that night to shower, and I couldn’t even stand the water temperature for 2 minutes. The water was coming out almost ice cold. We decided to again let the water run for 10 minutes, and nothing happened. We continually called the owner only for him to send us to voicemail. The runner for the hotel did come up with towels and explained that “others” were taking a shower and to wait. This is what the other person on her end of the phone told her to tell us. We were never followed up with.This was a 5 night stay, and we were never contacted back once. This would be the perfect hidden gem, but unfortunately this place lacks proper management and has no hot water. If you can bare a cold shower, this place would be suitable for you especially for the price in Gatlinburg this time of year. We were on the 2nd floor facing the woods on the very end of building closest to the outdoor seating.
Stayed 5 nights in Dec 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay ever
I have no idea where to even start. The room had black mold on the wall, bug infested, and absolutely no hot water. This was by far the worst hotel I ever stayed at in my lifetime. We spent the entire stay killing bugs that we had to google to find out what they were. We complained and all we got was the “maintenance” came and swept them up. We were given one towel for 2 people. The bathroom had mold as well and not a drop of hot water considering the temps outside. It smelled musty and the bed was 2 twin bunk beds pushed together. The bed had a hump in the middle which made it horrible to sleep on. This place should not be allowed to remain open because it is a health hazard for sure. I’m not sure if management has changed since the good reviews but it is definitely horrible now. The check in process was a nightmare. We had to call 7 times before we were given a room number and door code. Steer clear of this place.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kelsey

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This particular property started off awful from the moment we got to the hotel. The “customer service” number you call RARELY will answer the phone. When he did manage to answer my calls the first time he told me I had no reservation then hung up on me. If it wasn’t for the awesome cleaning staff that hotel we would’ve never gotten in touch with a manager for ANYTHING! Our check in time was 4 and we weren’t able to get in our room until almost 5. The customer service for this hotel is a complete joke and is VERY VERY VERY RUDE. We will never stay here again nor will I ever recommend this hotel to anyone. Do yourself a favor and just don’t book here if you want to enjoy your stay. No hot water either fyi so if you like cold showers then good for you.
Stayed 2 nights in Dec 2023

2/10 Terrible

christianre

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs down
My son got bit with bedbugs The air conditioner had no remote The TV did not have a remote control The plumbing, the mixing valve for the shower tub did not have enough hot water Life, safety emergency, lights broken Smelled like mildew the room Very noisy Shower had mold
Stayed 4 nights in Dec 2023

2/10 Terrible

JESIKA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t book or stay in this hotel. Is a scam!! Nobody is responsible for you there. We didn’t entry because they sent us a message that said is a contactless check in with a code to entry and was ok but when we arrived nobody was there!! Any other guess, workers or staff, we called and they just said is a contactless but when we booked this information wasn’t there and they said in the Expedia site that they will have front desk people until 10 pm but nobody show anywhere. Is very suspicious and dangerous because you don’t know who can entry on your room and nobody can help you because was anyone there!! Do no book this property! This people was to be out Expedia site, is a scammer, also I called Expedia and the first time they said yes is dangerous and we can help you find another hotel and refund my money but then they change their mind because someone told them someone is there but is not true. We took pictures off the property and we stay outside for more than 2 hours and nobody show. Terrible service and terrible hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No Hot Water
Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall we were happy with the cleanliness and appearance of property. However, taking a lukewarm shower with poor water pressure and then not having heat due to unsafe electrical conditions was less than ideal. Also, we were not informed until on site that it was a contactless facility; this, in my opinion, was no longer necessary as we are not currently in a pandemic situation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

2/10 Terrible

Lazaro M

Disliked: Cleanliness, staff & service
The outside property was decent and clean. Unfortunately we rented 2 rooms and one of the rooms was very dirty and had not been clean since the person that stayed prior to us.
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom Issues
The bathroom was not clean when we arrived. There was a dirty cloth hanging on the shower rod and dirty toilet paper pieces all over the floor. The shower did not have warm water. We had to take a cold shower. The location was good and check-in was easy.
Stayed 1 night in Nov 2023

4/10 Poor

Nicolas, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were told check in was at 4 and we had to wait until 5 for the room. There was no hot water in the shower but hot water in the bathroom sink. I complained and got no response.
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was nice. There was some molding on the shower. Curtain in the water did not get hot at all when we took our shower, there was contactless check in the room was nice but overall I don’t believe I would stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s away from the traffic but easy enough to get to the shopping areas.But I got back to my room at 10:00pm and there’s no hot water I called the phone number I had got a recording left a message was told someone would get back to me it’s 10:41pm still no hot water
Stayed 1 night in Nov 2023

6/10 Okay

William

Travelled with family
Disliked: Staff & service, amenities
It was almost like camping! The shower was lukewarm, the sink was clogged, the TV remote didn't work, and the bathroom light was broken! The best feature was the large wild bear hanging out across the street!
Stayed 2 nights in Nov 2023

4/10 Poor

Akshita

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you're paying more than seventy per night, you're paying too much. We paid 200 to simply get a cheap motel room. The towels weren't clean. The room smelled of some weird chemical. Sockets are so inconveniently placed that we had to charge phones at the edge of the sink. Shower was moldy. Shower curtain was broken. I don't get why people still choose to have the sink outside the bathroom. It was far from downtown. The pictures in the hotel listing are so zoomed in that it gets misconceived as a basic hotel room.

4/10 Poor

Nona

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was in a convenient location but the overall condition was not good. The room smelled, it was damp and not clean. The water pressure was terrible and barely warm.No housekeeping our entire stay. We finally called for toilet tissue, it took nearly an hour to get it. Overall it was not a pleasant experience.
Stayed 4 nights in Oct 2023

4/10 Poor

Heather

Disliked: Cleanliness, staff & service
Go somewhere else
Shower water is luke warm and wasn’t a typical comfortable hot shower. There’s visible mold in the bathroom and the room smells like mildew. No one is on site to answer any questions or concerns. I called them to get hot water and they said they’d call me back and never did. Stay somewhere else.
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience…
Stayed 3 nights in Oct 2023

4/10 Poor

Jonah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

john

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nothing was good about anything at this place
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
NO HOT WATER
I called the number that text me from the hotel to pay at the office as required by my reservation and was told not to worry about it it was covered by Expedia(I use hotels.com). There was no HOT WATER. The night we checked in or the second night stay. I was told the would an just our cost by 30%. I will wait and see for the adjustment. No warm body to talk to at the office.
Stayed 2 nights in Oct 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience last night was similar to Ean below. I never found anyone at the property. I tried to call but no answer and as of this moment still no response or call back. I received a code hours after I booked another hotel due to no response or check in instructions. The hotel is very run down and not as advertised. After seeing his review of bugs I’m glad I booked another room!

2/10 Terrible

Ean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anyone there to give us a room and they gave us a code to the room. We found bed bugs and tics in the room and immediately left
Stayed 1 night in Oct 2023

6/10 Okay

Lea

Liked: Cleanliness
Well, if you don’t mind luke warm water for showers and no communication with the owners for assistance, you may be satisfied. However, I was not.
Stayed 5 nights in Oct 2023

2/10 Terrible

Misty

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don't like water pressure, having ANY cleaning, having the garbage emptied, or having your request for an extra blanket since you're freezing since the Heater DIDN'T work.. this is for you. It's LOUD from street noise, the stink bugs are basically an infestation, the room smells musty and moldy, the shower takes a minimum of 30 minutes to heat (but due to the water pressure, you're not wasting MUCH water, it's a trickle - and the fixture does pull away from the wall), no one even empties the garbage, there is a legit hole in the wall, the ONE request (a blanket) was ignored. The KING bed, is actually two twin bunk bed frames stuck together with a futon mattress over the top of it. You get a text msg w/ an access code for your door and are told it's "contactless check in" which is not what is advertised. The TV didn't even turn on. There was no soap provided for the sink at all (so we bought some at a local store) - but the provided shampoo. IT was AWFUL
Stayed 4 nights in Oct 2023

2/10 Terrible

Gail

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous
Stayed 2 nights in Oct 2023

2/10 Terrible

trena

Travelled with family
Disliked: Staff & service, room comfort
Don't stay here
The room was clean. But NO HOT WATER!!!! HAD TO LEAVE EARLY. NO MATTRESS only sponge topper.... Stained blood comforter and sheets. Don't stay.....
Stayed 3 nights in Oct 2023

10/10 Excellent

Mollett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly remodeled and very neat and clean !🤗
Stayed 3 nights in Oct 2023

2/10 Terrible

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The contactless check in was a mess. We did not receive a text until 421 pm and was supposed to be a 4 pm check in. I would never recommend this hotel because there was no hot water for a shower that evening or the next morning. I believe this to be on purpose to keep there costs down . I do not recommend this property a hot shower is a must have.
Stayed 1 night in Oct 2023

8/10 Good

Atlay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not what I was told it would be,
Stayed 3 nights in Oct 2023

6/10 Okay

Wendong

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The place was nice and not far from downtown. The negative is there was no hot water and it did not get fixed despite calling the front desk.
Stayed 2 nights in Oct 2023

2/10 Terrible

Tami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Phillip

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO HOT WATER! So we saw bad reviews but I thought some travelers are finicky so maybe it’s not that bad. We got our room number and code to the door via email. We arrive late at night to a very humid room, not hot-just like everything was damp. Ok, that’s not too bad- at least the room is clean. The next morning we go to take a shower. Well the shower head is about 4 feet high in the corner of the shower. Oh well, we can manage.. oh wait, there’s no hot water. I call the number given in the email and posted in the room, no answer-5 times that morning and no answer. We go about our day thinking there is an issue that is hopefully being fixed. Next morning still no hot water. We call again several times, leave messages but no answer. A little bit later I see someone outside the rooms and ask about the hot water. She (Jessie) says she is the manager and she has maintenance working on it. We go about our day then come back that evening and check the water, still cold. Call and call but still no answer. We wake up the next morning and still cold water. We see Jessie again-This time she’s just the housekeeping manager and can’t help us but offers to try to contact someone. She also offers a new room, we don’t want to do this with 4 people but accept to take a shower in another room. She takes my phone number-She never calls me and we never get hot water. FOUR DAYS of no hot water.. keep in mind this is 50 degree weather in the mountains. Never was able to get a response DEPLORABLE

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
So Basic
Uncomfortable beds and very basic nothing extra
Stayed 1 night in Oct 2023

8/10 Good

Haley

Liked: Room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was very clean and comfortable. Only complaints I have was there was NO HOT WATER. I guess they have problems getting a Plummer to work on things. We stayed 5 nights an Plummer never showed up to fix issue. Also couldn’t getting clean towels brought to the room so we had to wash towels in the sink just to have clean towels for the next day
Stayed 5 nights in Sep 2023

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, room comfort
😳
Absolutely no cars in the lot up a steep hill, hidden behind the building. A little scary for females traveling. Room was fine minus the musty smell that took a while to get used to. No one in office or in the building at all until about 9pm when there were pounding noises above our room for a couple hours. Really strange noises. Very loud like furniture being moved.
Stayed 1 night in Oct 2023