Basic Cabin | Terrace/patio
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Reviews of Heavenly Views Resort and Weddings

3.5 out of 5
Heavenly Views Resort and Weddings
4309 East Parkway, Gatlinburg, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 325 reviews" "
Rating 8 - Good. 110 out of 325 reviews" "
Rating 6 - Okay. 19 out of 325 reviews" "
Rating 4 - Poor. 6 out of 325 reviews" "
Rating 2 - Terrible. 10 out of 325 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

FIVEBK, Hamburg, IA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was private - next cabin was several yards away. The directions to get the cabin were very poor. Had to stop and ask how to get there. The carpeting in the cabin had stains, the TV reception was poor, the internet connection was extremely slow. Loved the privacy!!!
Stayed 3 nights in Oct 2019

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cabin was beautiful, spacious, located in a beautiful area, nice amenities just some did not work as well as they could have. It would have been truly "Almost Heaven" if the following things could have been, fixed, replaced, improved upon: 1. Bed (box springs collapsed so bed sagged badly in the middle) 2. Outdoor hot tub worked but only for 10 or so minutes did the jets work at full capacity(maybe instructions would help) 3. indoor Jacuzzi tub jets didn't work at all 4. trim trees just off the deck for better view of mountains 5. clean glass on mountain view side of cabin. We enjoyed our stay, but would find somewhere else next time knowing what we know now.
Stayed 7 nights in Sep 2019

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Donna

Liked: Staff & service
The ceiling fans didn’t work very humid in the cabin and lightbulbs were out
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottub not working right. TV did not work bathtub not working right. For the momey I paid it was unxceptable We lelt a day early do to the cabins aminity were broke.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
I love how remote this property was. It was pretty clean but there were a few bugs and one heck of a spider we saw when we left. The waterfall didn’t work and the hot tub jets were broke. Besides this, it was pretty nice.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The scenery was beautiful and very private. The cabin was clean and we had a very enjoyable stay! The only problem was the 2 downstairs fans wouldn’t work, there was a broken cue stick (so only one to play pool, there was only one decent chair to sit on out on the porch and the hot tub had way too much chemicals in it that you couldn’t even get in it.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property overall wasn’t too bad. A few updates would be nice, the dryer didn’t work and the trees off the back porch need cut back they block your view. Also, the photos on Expedia showed there being a loft and there was definitely not a loft in it. Then, on our last night about midnight a truck showed up and sat in our driveway for a while then backed out and sat at the end of our driveway because they double booked it for the last night. We were in the middle of no where(and I’m from the country so the middle of no where is literally the middle of nowhere) so that was a little unnerving.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got there the AC was not on. Was 80 degrees when it was a hot summer day. Tried to turn it on but we could not figure it out. Called maintenance, who showed up after we were gone for the day and came back later at night. Fixed it and replaced it so it "would not be so confusing." Which is great, but sounded condescending. The AC came on, but was incredibly weak. Cooled down to about 78 overnight. Called maintenance again and they told it was probably frozen over from me turning the AC down to 70 so it tried to overcool. Did not say anyone would be out there. Got back that afternoon, and it was up to 85. Called them back and they tried a few instructuons but non helped. When i called again they said maintenance would be by in the morning because they could not get a hold of him. So we just left a day early because they said we could get a refund for that night. Which they did, bur after fees it was about $70 less than what we were actually paying per day. Cabins are gorgeous. But, have some issues. Bugs are inevitable but I killed more than 10 spiders in two days. The large bath tub has a waterfall that does not work. No blinds or curtains covering bathroom window? Grill was rusted and had broken pieces inside of it. Its just sad because we loved it so much but could not enjoy it. If they had everything fixed it would easily have been a 5/5 stay.
Stayed 3 nights in May 2019

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Leroy on 17 Jun 2019
Thank you for your review.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Leroy on 17 Jun 2019
Thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The cabin we were in needed several maintenance issues taken care of by owner. I would not stay here again or recommend to anyone at this time.
Stayed 3 nights in Jun 2019
Response from leroy on 12 Jun 2019
WE are addressing the issues with maintenance your cabin has new owners and they want their guest to be pleased with their cabins. We apologize for your displeasure. Thank you for your feed back

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cabin was great. Amazing view great space and perfect for a couple!
Stayed 2 nights in Jun 2019
Response from Leroy on 12 Jun 2019
Thank you for your feed back it is greatly appreciated and we are glad you enjoyed your stay. Thank you for your business and please consider us the next time you visit.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The cabin was great. The views were amazing.
Stayed 3 nights in May 2019
Response from Leroy on 4 Jun 2019
Thank you so much for your review. We appreciate your business and hope to see you again soon

8/10 Good

LaTuanya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Began aggravating ended great
Wasn't able to check in until 2 hours after check in time because cabin was not clean and had to change cabins because of ant infestation in original cabin but everything else was fine housekeeping was very nice
Stayed 3 nights in May 2019
Response from l on 4 Jun 2019
Thank you for your review. We are truly sorry for your inconvenience at check in. Our housekeeping appreciates the compliment and works very hard to make our guest happy. We are addressing the issues you had and appreciate your feedback it was very helpful.

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2019
Response from Leroy on 17 Jun 2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the price of the cabin and the cleanliness!! Will definitely go back again.
Stayed 2 nights in May 2019
Response from Jessica on 11 May 2019
Thank you for your review and hope you will plan to stay with us again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary well spent!
Awesome Anniversary stay, just the amount of downtime needed for vacation!
Stayed 4 nights in Apr 2019
Response from Cindi on 6 May 2019
Happy Anniversary! We are glad you enjoyed your stay and come again soon!

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Cindi on 30 Apr 2019
Thank you for your review! We hope you will plan to stay with us again!!!

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Cindi on 22 Apr 2019
Thank you! We hope you will plan to stay with us again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. The yard had a hot tub cover laying in it, the tv is an old box tv, there isn’t any WiFi and the fountain into the jacuzzi tub was broke. Overall it was relaxing and clean but it could definitely use some updating
Stayed 2 nights in Apr 2019
Response from Cindi on 20 Apr 2019
We are in the process of updating all of the cabins at this time. We do hope that you will come and stay with us again.

8/10 Good

Abbie

Disliked: Staff & service
The views from this cabin are spectacular! The cabin is very high up the mountain and you can see for miles. The check in/out process was very odd in that you didn’t sign anything, no ID was required. They gave us the key and directions and that was it. A little perturbed that you have to haul your own trash all the way back to the office when you are paying cleaning fees to stay there. The cabin itself is nice but could definitely use some TLC and updating. The carpets were stained, there are cracked floor tiles, only some of the hot tub jets work, and the shelves in the bathroom were about to fall off the wall. Nothing that was a big deal, just needs some attention. The bed however was another story. The mattress was in horrible shape and the bedding wasn’t any better. We literally had a sheet and a “bedspread” as thick as the sheet. No extra blankets in the cabin. Overall we enjoyed our stay. We will be back to the area again! But probably in a different cabin.
Stayed 3 nights in Apr 2019
Response from Cindi on 20 Apr 2019
We are in the process of updating all of the cabins and we hope that you will stay with us again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and the log construction of the buildings is just amazing NOTE: We were in Cabin "AMERICA"; not all cabins are the same. Two jacuzzi tubs, one inside (not so powerful) and one outside on front deck; nice power but controls are getting worn, was still wonderful. Great log bed, beautiful fireplace; a pool table upstairs in the loft, nice kitchenette. We had a TOM/Gobbler Turkey roost outside the house Friday night and woke at 6:30 am Saturday Morning to see him in FULL STRUT on the road below us.. with about 5 females; enjoyed watching that with coffee. :) Checking in and out fairly simple. We left at 6:30 am Sunday to beat the nasty storm coming...
Stayed 2 nights in Apr 2019
Response from Cindi on 20 Apr 2019
We are glad that you got to see our "turkey family" while you were here. Please come and stay with us again in the future.

8/10 Good

Pat

Travelled with family, Travelled with partner
Disliked: Staff & service
The view was great. The location was great. The windows were filthy. Old hot top cover in yard.
Stayed 4 nights in Mar 2019
Response from Cindi on 13 Apr 2019
Thank you for your review! We will take care of the hot tub lid - we appreciate knowing about it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute but needs some repairs
Great location. Just 10 minutes from downtown Gatlinburg. The cabin needed some maintenance though. Broken tiles, missing blinds, and the rail on the back porch needs to be repaired badly. There were exposed nails. The cabin itself was really cute and private. The view was really nice as well.
Stayed 3 nights in Mar 2019
Response from Cindi on 13 Apr 2019
Thank you for your review! We are in the process of updating the cabins and hope you will return to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain views!
My husband and I stayed here for 4 nights. The location of the cabin was perfect with beautiful views! The cabin was huge! The hot tub needed some minor updates but other than that, I would recommend these cabins to anyone. We will be back!
Stayed 4 nights in Apr 2019
Response from Cindi on 8 Apr 2019
Thank you Mary! We appreciate your review and hope to see you again!

10/10 Excellent

Ken, New orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Cindi on 4 Apr 2019
Hi Ken, Thank you for your review! We deeply appreciate it and plan to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2019
Response from Cindi on 2 Apr 2019
Thank you for your review. Come and stay with us again!!!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing! Loved the hot tub. Had everything you need.
Stayed 2 nights in Mar 2019
Response from Cindi on 2 Apr 2019
Thank you! We hope you will plan to stay with us again!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Cindi on 26 Mar 2019
Thank you for your review. Please come and stay with us again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The view is spectacular, the hot tub needs replaced. It's not hot at all.
Stayed 3 nights in Mar 2019
Response from Cindi on 26 Mar 2019
Thank you for your review. We are in the process of getting new hot tubs.

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Cindi on 2 Apr 2019
Thank you for your review! We try very hard to make your stay in our cabins as pleasant as possible.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven
Stayed 3 nights in Mar 2019
Response from Cindi on 25 Mar 2019
Thank you so much!!!! Come and stay with us again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Cindi on 4 Apr 2019
Thank you for your review! Hope you will come and stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Cindi on 12 Mar 2019
Thank you for your great review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We liked everything except it didn't have any WiFi
Stayed 2 nights in Mar 2019
Response from Cindi on 12 Mar 2019
We are working to get WIFI back on the mountain. Thank you for your review and come again to stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Cindi on 9 Mar 2019
Thank you for your review! Your comments are appreciated!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property owners, the view from the back deck is absolutely beautiful
Stayed 2 nights in Mar 2019
Response from Cindi on 5 Mar 2019
Thank you for your kind review! We hope you enjoy your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a quick surprise getaway with my hubby. Cabin was awesome. Check in/out process was easy. Would definitely recommend.
Stayed 2 nights in Mar 2019
Response from Cindi on 4 Mar 2019
Thank you for your review and we are glad that you enjoyed your surprise getaway! Come see us again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall I enjoyed the cabin because of the awesome layout. However the photos included with this specific cabin online are not accurate to what was in the actual cabin we stayed in. The photos included a second bed upstairs but the only thing upstairs was a pool table. Also the TV was extremely old. The main complaint I have is that there were only 2 plates, bowls, etc. I understand it’s considered a “honeymoon cabin” for 2 people but who wants to go on vacation and have to wash your dish every single time you use it? Definitely not me. Also, if you stay there they recommend Cobbly Nob Pizza attached to the office but I highly recommend against it!! It was hands down the WORST pizza we have ever eaten. The $5 frozen pizzas at wal mart are 10x better!!!
Stayed 2 nights in Feb 2019
Response from Cindi on 19 Feb 2019
We appreciate your review. We do hope you will come and stay with us again. We are in the process of replacing all of the dinnerware in the cabins.

10/10 Excellent

Malina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication, great hot tub and jacuzzi tub with jets, very clean.
Stayed 3 nights in Feb 2019
Response from Cindi on 19 Feb 2019
We are happy that you had a good time in our Mountaintop Log Honeymoon cabin. Come again soon!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Cindi on 12 Feb 2019
Thank you for your review! We hope you will come and stay with us again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was terribly uncomfortable. The hot tub jets would quit working for no reason and the light in the hot tub would flicker on and off. I had to carry all the garbage off the property yet there was no location on site to put it. If you leave the garage, there is a $25 fee added on. We were very dissatisfied.
Stayed 2 nights in Feb 2019
Response from Cindi on 14 Feb 2019
We sincerely wish that you would have called us and we would have moved you to another cabin. Do you remember which cabin you were staying in so we can correct the problem? Thank you for your review.

8/10 Good

Jon, Dothan al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way the cabin is set up is nice, and was very clean. The only thing I would say is the hot tub was clean but the underneath part of the cover it not in good condition and stuff could fall from the inner layer of the cover in the hot tub and have foam pieces floating all in it
Stayed 2 nights in Feb 2019
Response from Cindi on 12 Feb 2019
Thank you for your review! We have ordered a new hot tub lid. We hope that you will stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Cindi on 2 Apr 2019
Thank you for your review!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and very nice overall. Views are beautiful.
Stayed 2 nights in Jan 2019
Response from Cindi on 31 Jan 2019
Thank you for your review. We hope you will plan to stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome and fantastic ..........................................
Stayed 5 nights in Jan 2019
Response from Cindi on 11 Jan 2019
Thank you so much! We are glad that you had a great stay. Please tell all of your friends about us and come again soon!