Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Reviews of SureStay Plus Hotel by Best Western Gatlinburg

2.5 out of 5
SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Road, Gatlinburg, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 296 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, Great breakfast. Has a balcony with a running river to watch! Walking distance to downtown to shops and restaurants.
Stayed 1 night in May 2024
Response from Guest Relations Management on 23 May 2024
Hi Daniel! We're absolutely thrilled you had a perfect 5-star stay! It sounds like everything came together to create a truly exceptional experience.A clean room, delicious breakfast, a relaxing balcony overlooking a river, and convenient access to downtown shops and restaurants - that's fantastic! Thank you for highlighting all these wonderful aspects of your stay.We strive to provide a comfortable, convenient, and enjoyable environment for our guests, and it seems we achieved that for you on this visit.We look forward to welcoming you back again soon to create another perfect stay!

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. Staff was friendly.
Stayed 3 nights in May 2024
Response from Guest Relations Management on 22 May 2024
Hi Thomas! That's fantastic to hear! We're thrilled you had a comfortable and enjoyable stay. A clean and spacious room along with friendly staff are key ingredients for a great experience, and we're happy we delivered on both! Thank you for recognizing our efforts and for sharing your positive feedback. We look forward to welcoming you back again soon!

10/10 Excellent

Jarred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being on the river it was real nice and peaceful!
Stayed 6 nights in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Jarred! A perfect 5-star rating is always a delight to hear, especially when you mention how much you enjoyed the riverside location! We know a peaceful and relaxing environment can greatly enhance a stay, so we're thrilled the river setting was perfect for you.Thank you for choosing our hotel, and we hope to see you again soon for another peaceful and enjoyable stay by the river!

10/10 Excellent

Cheryl

Travelled with group
For the price, it is a great place! It is older but clean, has comfortable beds, a new shower, a nice balcony overlooking a stream, walking distance to lots to do, a good breakfast buffet and we saw BEARS in the parking lot at night….so cool!
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Cheryl! A perfect 5-star rating and such enthusiastic comments are truly delightful to hear. It sounds like you got exceptional value for your stay! We appreciate you acknowledging that while the hotel may be older, it's clean, comfortable, and has been updated in key areas like the showers. A balcony overlooking a stream and a delicious breakfast buffet are fantastic amenities to enjoy. And the surprise bear sighting in the parking lot sounds like an unforgettable experience!While exciting, seeing bears in the wild can also be a safety concern. We'll ensure clear signage and information is available in the rooms and common areas to advise guests on safe bear interaction practices.Thank you for choosing our hotel! We're thrilled you had such a positive and memorable stay. We hope to see you again soon for another great value experience, perhaps with some more predictable wildlife viewing!

2/10 Terrible

Tristan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay but the charged me over 100 extra then quoted
Stayed 4 nights in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Tristan! We sincerely apologize for the unexpected charge that significantly impacted your stay, resulting in a 1-star rating. Being charged over 100 more than quoted is disappointing, and we understand your frustration.We're immediately investigating the reason behind the overcharge. There could be a billing error, or a misunderstanding regarding any additional fees. Our goal is to resolve this issue as quickly and efficiently as possible.We value your business and want to ensure your experience reflects the standards we strive for. We appreciate your patience and understanding as we work to resolve this matter.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked being on the river.
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Mary,We are delighted to hear that you enjoyed our hotel's riverside location. Your feedback is valuable to us.

8/10 Good

Michael

River beside it
Stayed 2 nights in May 2024
Response from Guest Relations Management on 16 May 2024
Hi Michael! We appreciate your 4-star rating and unique comment about the riverside location! While it doesn't mention specific amenities or service, a riverside setting can be a lovely perk for some guests who enjoy scenic views or nature access.If you'd like to share more about your experience by the river, we'd be happy to hear it! Thank you for choosing our hotel, and we hope to see you again soon!

8/10 Good

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 15 May 2024
Hi Darrius! Earning a 4 out of 5 rating is fantastic! It lets us know you enjoyed your stay and found it mostly positive. We appreciate your feedback as we constantly strive to deliver an exceptional experience for every guest. Thank you for choosing us!

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only disadvantage of the property is its location relative to the bustling area. However, it is still very close to the bustling area, and other services are great.
Stayed 2 nights in May 2024
Response from Guest Relations Management on 14 May 2024
Hi Aaron! That's fantastic to hear you had a perfect 5-star stay! We appreciate you acknowledging the trade-off between a quieter location and convenient access to the bustling area. It's great to know the other services we offer met your expectations. Thank you for choosing us, and we hope if you return in the future, the peacefulness of the location outweighs the slight distance!

8/10 Good

Danny

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Relations Management on 15 May 2024
Hi Danny! A 4 out of 5 rating shows we were on the right track to creating a great experience for you! We appreciate you recognizing the positive aspects of your stay. We're always looking for ways to improve and exceed expectations. Thank you for your feedback!

2/10 Terrible

Perseus

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Relations Management on 14 May 2024
Hi Perseus! We understand that a 1 out of 10 rating indicates a very disappointing stay. We sincerely apologize that your experience fell short of expectations. We take all feedback seriously and use it to improve our guest experience. Thank you for letting us know about your concerns.

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were attentive. Gentleman that works on the continental breakfast kept everything clean, stocked and was friendly. My room was spacious and I got an excellent price for the size room we had. It was quiet , balcony has a nice view of a stream
Stayed 2 nights in Apr 2024
Response from Manager on 13 May 2024
Hello joseph,We are thrilled to hear that you enjoyed the attentive staff, well-maintained breakfast area, spacious room, and great price. It's wonderful that you appreciated the quiet atmosphere and the lovely view from your balcony overlooking the stream. Your detailed feedback is invaluable for us to continue providing excellent service.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for the price. Check in and check out was easy but both staff members were not friendly at all. Breakfast was great.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Emily,We appreciate your feedback on our hotel and are glad you enjoyed our breakfast offerings. We will share your comments about our staff with the management team for further review and training opportunities. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was a strange noise like a hum constantly
Stayed 5 nights in Apr 2024
Response from Manager on 13 May 2024
Hello Robert, We're sorry to hear about your experience. Guest feedback is valued, and we will address this matter with the utmost importance to maintain our service standards. Feel free to contact our management team to discuss your concerns further and provide more details for investigation.

8/10 Good

Christopher

Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Christopher, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
Great location….friendly staff.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Mark,We are elated to hear that you enjoyed our convenient location and encountered our welcoming team. Your positive feedback is truly appreciated and we hope to welcome you back soon for another pleasant stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Michael,We appreciate your kind feedback and are thrilled to hear you enjoyed your stay with us. If you have any further comments or suggestions, please don't hesitate to share them with us. Your satisfaction is our top priority.

10/10 Excellent

Kailya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Manager on 4 May 2024
Hello Kailya,Thank you for taking the time to share your feedback with us. We strive to provide exceptional service to all our guests and will address your comments with our team for further improvement. If you have any further concerns, we encourage you to reach out to our management directly for assistance.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were very spacious & clean. Not enough parking.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Steve,We are pleased to hear that you found our rooms spacious and clean. We apologize for any inconvenience caused by limited parking availability during your stay. Your feedback is valuable to us for future improvements. Thank you for sharing your experience with us.

6/10 Okay

Alisa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is older and could use some love. Staff had no personality not friendly. It was very transactional. Room itself was a nice size and the balcony by the creek was very nice. But the chair, ottoman and desk chair all were not clean at all. in order to use the ottoman i put a towel down on it before I laid anything on top of it. And we didn't use either chair because it was gross. We definitely wouldn't stay here again.
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 1 May 2024
Hi Alisa! Thank you for sharing your feedback with us. We're regret to hear that your experience did not meet your expectations. We apologize for any shortcomings in cleanliness and the demeanor of our staff.Maintaining a clean and welcoming environment for our guests is a top priority, and we regret that we fell short in this regard. Your comments about the condition of the chairs and ottoman in your room will be shared with our housekeeping team to ensure improvements are made.Additionally, we apologize if our staff did not provide the level of friendliness and hospitality that we strive for. We will address your concerns with our team to ensure that all guests receive the warm and welcoming service they deserve.We appreciate your feedback as it helps us identify areas for improvement. We're glad to hear that you enjoyed the size of the room and the balcony overlooking the creek. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. Front desk staff very friendly. Sitting on balcony and listening to creek was really nice. Would definitely stay there again
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi George! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a comfortable and enjoyable stay with us.It's fantastic to know that you found our rooms to be comfortable and clean, and that you appreciated the friendly service from our front desk staff. We're also delighted that you enjoyed sitting on the balcony and listening to the creek—it sounds like a serene experience!We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal. Hidden but still close to shopping and dining. The hotel was very nice and the beds were comfortable. It was clean and had everything we needed. The breakfast staff was AMAZING" He was so friendly. I wish I could remember his name but every morning we would have a good laugh. :) Front desk staff is friendly as well. Check in was easy and smooth. Would stay here again. The creek out back on the balcony is very soothing.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Heather! Thank you for your fantastic feedback and perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.It's wonderful to know that you found our location ideal, with convenient access to shopping and dining. We're delighted that you enjoyed our hotel amenities, including the comfortable beds and the soothing creek view from the balcony.We'll be sure to pass along your compliments to our breakfast staff for their amazing service and friendliness. Providing memorable experiences for our guests is what we strive for, and we're pleased to hear that our team contributed to your enjoyable stay.We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay with us!

10/10 Excellent

Anne Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean! And check in was easy!
Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Anne Marie,We are delighted to hear that you found the room clean and your check-in experience smooth. Your feedback is valuable to us. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Alessia

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Alessia,We are elated to hear that you had a wonderful stay with us! Please feel free to contact us if you would like to share any further details about your experience. We look forward to welcoming you back soon!

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little view
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr 2024
Hi Angel! Thank you for your perfect rating and positive comments! We're thrilled to hear you enjoyed the view during your stay. It's always a pleasure to know that our guests appreciate the little details that make their stay special.We look forward to welcoming you back for another enjoyable experience. Your feedback is much appreciated, and we're glad you chose to stay with us!

10/10 Excellent

Rajiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Rajiv,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Wojciech! Thank you for the perfect rating and for your succinct feedback. We're glad that your experience met your expectations and that you were satisfied with your stay. We look forward to welcoming you back again soon for another pleasant visit.

2/10 Terrible

Chantelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Chantelle! Thank you for taking the time to share your feedback. We are deeply concerned to hear that your experience did not meet your expectations, as indicated by the 1 out of 5 rating. We sincerely apologize for any inconveniences or issues you encountered during your stay. We are committed to addressing these concerns and would greatly appreciate if you could provide us with more detail about your experience. This will help us to make necessary improvements and ensure that future guests do not have a similar experience. We value your input and hope to have the opportunity to regain your trust and demonstrate the high standard of hospitality we strive to provide.

8/10 Good

Kathey, Nine Mile Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint. Could hear & see creek from our balcony. Had hot & cold breakfast, simple choices. Great rm for the price.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 9 Apr 2024
Hi Kathey! Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the quaint atmosphere of our hotel and the picturesque view of the creek from your balcony. It's wonderful to know that you found our breakfast offerings to be satisfactory and that you appreciated the value our hotel provides. Providing a comfortable and enjoyable experience for our guests at a reasonable price is important to us, and we're glad that we met your expectations in this regard. We truly appreciate your positive comments and your 4-star rating. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 9 Apr 2024
Hi William! Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a peaceful and quiet stay during your time with us. Providing a tranquil environment for our guests to relax and unwind is a top priority, and we're thrilled that you found your experience to be quiet and serene. We truly appreciate your perfect rating and your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another peaceful stay in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Timothy,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Alma,We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. Our team works tirelessly to maintain the highest standards of cleanliness and hospitality to ensure your satisfaction. We appreciate your positive feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. View of the creek was the highlight of the property. Safe. Friendly staff. Breakfast had great options. Walkable to most of the shops.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on 4 Apr 2024
Hi Christine,We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean and comfortable. Our location indeed offers a picturesque view of the creek, enhancing the overall experience. Safety is paramount to us, and we're glad you felt secure during your time here. Our team takes pride in providing excellent service, and we appreciate your kind words about our friendly staff. Thank you for highlighting our breakfast options and recognizing our efforts to offer a satisfying start to your day. We look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Bethsaida, PHOENIX

Stayed 6 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello Bethsaida, We're sorry to hear that your experience didn't meet expectations. We value your feedback and encourage you to reach out to us with any specific issues you encountered during your stay. Hope to welcome you back for an improved experience in the future.

8/10 Good

Jesse

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Hi Jesse! Thank you for your feedback and for rating your experience with us. We're glad to hear that overall, you had a positive stay. If there were any specific areas where we fell short of expectations and led to the 4 out of 5 rating, please feel free to share so we can address them accordingly. Your satisfaction is important to us, and we're committed to improving based on your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello James, We appreciate you sharing your feedback with us and we regret to hear that your recent stay did not meet your expectations. Please feel free to contact our management team directly to discuss your concerns in more detail. We value all guest experiences and strive to make improvements based on your input.

10/10 Excellent

Maria, Schererville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re on a budget and looking for something that is walking distance to the trails, food and attractions, then this hotel is a safe bet! Especially if you’re one of those who needs a sound machine to sleep because the river water sounds are magical! Shout out to Kerry at the front desk for always having a smile on her face to welcome us back each and every day! And the housekeeper was so sweet and accommodating (seriously they have the best staff here!) Best last minute vacation I could have ever asked for! Gold star for a quiet location just minutes from action packed fun on one side and quiet relaxing trails on the other!! ❤️
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 29 Mar 2024
Hi Maria! Thank you so much for your wonderful review! We're thrilled to hear that our hotel met your expectations and provided you with a fantastic last-minute vacation experience. It's fantastic to know that our location was convenient for your needs and that you enjoyed the soothing sounds of the river nearby. Kerry and our housekeeping team will be delighted to receive your kind words. Providing a warm and welcoming atmosphere is what we strive for, and we're glad their efforts made your stay memorable. Your appreciation means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 27 Mar 2024
Hi Luis! We're delighted to receive your perfect rating of 5 out of 5! It's fantastic to hear that you thoroughly enjoyed your stay. Your feedback inspires us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

8/10 Good

Meschia, Eastpointe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got in late and stayed one night. Breakfast was good. Room was fine, could use a little extra cleaning but nothing terrible.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Meschia,We appreciate your feedback on your recent stay with us. We are glad to hear you enjoyed our breakfast offerings. Your comments about the room will be shared with our housekeeping team for their review. Thank you for taking the time to share your experience with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the strip and walking distance to most attractions and restaurants. The creek running by the decks was really nice, but if that's not your thing you may find it a little loud
Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Andrew,We are delighted to hear that you enjoyed our hotel's convenient location and proximity to various attractions and restaurants. We appreciate your feedback on the creek by the decks and understand that noise levels can vary for each guest. We hope you had an overall pleasant stay and that you were able to explore the surrounding area easily.

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Blanket not available either night and we got there at 2:30 but we couldn't check in until 3. We've NEVER had this happen before anywhere!!!
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Robyn,We appreciate your feedback and apologize for any inconvenience caused by the timing of your check-in and the availability of the blanket. Your comments will be shared with our team for review and improvement. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

2/10 Terrible

MARY

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
No BATHTUB!!!!
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello MARY, We regret any inconvenience this may have caused and appreciate your feedback for future improvements to enhance our guests' experiences. Please feel free to reach out to our management team directly to discuss your concerns further.

10/10 Excellent

CIRO, Tampa

Travelled with family
Very impressed with the quality of the property and the service. Definitely I will come back to this location.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello CIRO,We are thrilled to hear that you were impressed with our property and service. It's wonderful to know that you are considering returning to our location in the future. Your satisfaction is our ultimate goal, and we look forward to welcoming you back on your next visit.

10/10 Excellent

celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and close to downtown. Good location.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Celeste! Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our convenient location and found our prices to be reasonable. Providing a great value and a convenient location for our guests is important to us, and we're glad to know that we could meet your expectations in this regard. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We look forward to hosting you again soon!

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Probably was one the best hotels we stayed at. After having an issue with a different facility they squeezed us in last minute with a king suite. Will definitely be back to stay here!!
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 13 Mar 2024
Hi Riley! We're thrilled to hear that you had such a positive experience during your stay with us! Providing exceptional service, especially during last-minute situations, is a top priority for us, and we're glad we could accommodate you in a king suite to make your stay more enjoyable. Your kind words mean a lot to us, and we truly appreciate your feedback. We're delighted to know that we were able to exceed your expectations and provide you with one of the best hotel experiences you've had. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We look forward to hosting you again soon!

8/10 Good

Lashay

Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Lashay, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Waqas

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities
Tight room, paid $150 , worth $70 or less on weekends, even lesser on weekdays. Bare minimum, didn't even give hair conditioner, gave only shampoo, body lotion and a cheap soap bar; are you kidding me! No, you are befooling us. For this money, have a "fabulous" view of old broken home in the right, busy noisy main hwy right on front, and not so scenic river stones on the left. You got it "all"! Is an old sleep-in motel! One of the worst family experience.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 12 Mar 2024
Hi Waqas! We're truly sorry to hear about your disappointing experience during your stay. Your feedback is incredibly valuable to us, and we apologize for not meeting your expectations. We understand your concerns regarding the value for the price paid and the amenities provided. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short in this instance. Your comments regarding the room conditions and amenities will be shared with our management team for immediate review and improvement. We take all feedback seriously and will use your comments to address the areas in need of attention. We sincerely apologize for any inconvenience or dissatisfaction caused during your stay and hope to have the opportunity to make it right in the future. If you would be willing to give us another chance, please don't hesitate to reach out to us directly. We would appreciate the opportunity to exceed your expectations and restore your faith in our hotel.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 29 Feb 2024
Hi Jeffery! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, the outside looks a little sketchy but the rooms are great. They have been recently renovated. The rooms are huge with separate living space.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Susan,We are delighted to hear that you enjoyed our recently renovated rooms with spacious layouts. Your feedback is appreciated as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us.

4/10 Poor

Steven, Downers Grove

Liked: Staff & service
Disliked: Property conditions & facilities
I was surprised it was a motel
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Steven, We strive to offer a variety of accommodation options to cater to different preferences. Your feedback is valuable as we continue to enhance our guest experience. If you have any further comments or would like to discuss your stay in more detail, please do not hesitate to reach out to our management team.