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Reviews of The Historic Gatlinburg Inn

2.5 out of 5
The Historic Gatlinburg Inn
755 Parkway, Gatlinburg, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 1006 reviews" "
Rating 8 - Good. 259 out of 1006 reviews" "
Rating 6 - Okay. 87 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 16 out of 1006 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service
Best location on the strip. Free breakfast has hot items. Staff is welcoming and friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful Staff. Great breakfast. Historical.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, service was excellent. The breakfast was very fresh and good. Location was very good as well.
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 1 May 2024
Thank you! Hurry back to see us!

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for the entrance to the Smokies! Enjoyed restaurants like Calhoun’s, as well as the Smoky Mountain Brewery that were walkable from the inn. The breakfast that was included was great (eggs, bacon, biscuits, homefries, coffee, juice, etc.). Room was very clean with a comfortable bed and clean bathroom. What is keeping me from giving a five star review was that the younger male employees at the desks were not the most friendly upon check-in and walking into the inn later at evening/night (5 -10pm). The women running the desk in the daytime hours were delightful. Overall, would stay again due to proximity to the park.
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 29 Apr 2024
Thanks so much for staying with us on your recent visit to Gatlinburg. We appreciate you very much. I will definitely address your concerns. Hurry back to see us!

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room. Breakfast was delicious. In the heart of gatlinburg which made town accessible by foot. A historical gem.
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 26 Apr 2024
Thank you, so glad that you enjoyed your stay! We look forward to your next visit!

8/10 Good

Richard and Vickie

Travelled with family
It was very vintage but clean. Breakfast was delicious.
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 25 Apr 2024
Thank you!

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Classic hotel. Will stay again.
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 25 Apr 2024
Thanks so much! We look forward to your next visit!

8/10 Good

Harry

Travelled with family
Disliked: Property conditions & facilities
This was my first time staying in a “historic” hotel. Maybe my expectations were too high, but the room seemed to be unchanged from when the hotel was built in 1937. The bed was comfortable but the furnishings in general were old and smelly. I think they could make major updates to the facility without diminishing the historic nature of the hotel.
Stayed 1 night in Apr 2024
Response from Gary Bailey, General Manager on 29 Apr 2024
Thanks so much for being our guest, we appreciate you very much. The Inn has undergone extensive remodeling over the last 10 years offering all of the modern day conveniences. The carpeting and draperies were all updated and are due to be updated again very soon. The furnishings however are in place by design and won't be going away any time soon. All of our furniture is hard rock maple so I'm not quite sure how it could be "smelly"?

10/10 Excellent

Shellby

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great breakfast. Perfect location
Stayed 3 nights in Apr 2024
Response from Gary Bailey, General Manager on 23 Apr 2024
Thank you so much! Hurry back for a visit!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the older atmosphere and didn't dislike much
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 22 Apr 2024
So glad that you enjoyed your stay. Thanks so much!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay, close to the center of town yet quiet. The front porch and rocking chairs on the balconies added to the charm!
Stayed 1 night in Apr 2024
Response from Gary Bailey, General Manager on 18 Apr 2024
So glad that you enjoyed your stay! Hurry back to see us!

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Historic Gatlinburg Inn was great. The hotel’s location was excellent for exploring Gatlinburg and the staff were very welcoming. Excellent peanut butter cookies to snack on and a tasty breakfast!
Stayed 1 night in Apr 2024
Response from Gary Bailey, General Manager on 15 Apr 2024
So glad that you enjoyed your stay. Hurry back to see us!

8/10 Good

James, Garner

Travelled with family
Liked: Cleanliness, staff & service
Overall a very good place. Great staff in a great area. Breakfast was phenomenal. Great choices, even for our daughter who is gluten and dairy free. The bathrooms must have been recently remodeled and they are great. The only downside is the carpeting in the rooms are bad. They need removed and replaced with some sort of laminate. Also, the beds are firm. Not comfortable after the first night. I'd recommend however because the pluses definitely outweigh the few negatives.
Stayed 3 nights in Apr 2024
Response from Gary Bailey, General Manager on 13 Apr 2024
Thanks so much for staying with us!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean large rooms. Great breakfast. Great parking.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 8 Apr 2024
Thanks so much. We enjoyed having you as our guest. Hurry back!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast and classic hotel.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 8 Apr 2024
Thank you!

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Gary Bailey, General Manager on 5 Apr 2024
Thanks so much for staying with us!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay overnight and explore Gatlinburg
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 1 Apr 2024
Thank so much!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but very clean. The employees are very kind and it is a great location!
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 1 Apr 2024
So glad that you enjoyed your stay. Hurry back to see us!

8/10 Good

Alfredo

Liked: Cleanliness, staff & service
I did not like…,you can hear the noise outside while you are in your room. Breakfast was superb
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 28 Mar 2024
Thanks for staying with us!

6/10 Okay

Rick

Stayed 3 nights in Mar 2024
Response from Gary Bailey, General Manager on 26 Mar 2024
Thanks so much for staying with us!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff never have issues here.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 19 Mar 2024
So glad that you always enjoy your stay! Hurry back to see us!

10/10 Excellent

Rowdie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the History. Great location.
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 18 Mar 2024
Thank you! Come back to see us as soon as you can!

10/10 Excellent

Nate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd year in a row we’ve chosen this place to stay and the price and quality has remained the same. There’s no better nor convenient place to stay in the middle of a busy Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 18 Mar 2024
Thank you so much! We look forward to next time!

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The breakfast each morning was amazing. It was a little noisy each morning.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 18 Mar 2024
We appreciate you being our guest!

10/10 Excellent

Brian, Aiken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like old-world charm with modern amenities this is for you. And then there’s the super friendly and helpful staff, and the convenient location right downtown. Perfect for a visit to Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gary Bailey, General Manager on 18 Mar 2024
So glad that you enjoyed your stay! Hurry back to see us!

8/10 Good

Cheryl, Waukesha

Travelled with family
Liked: Staff & service, property conditions & facilities
Not up to our comfort l vel
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 18 Mar 2024
Thanks for staying with us!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend this place
Stayed 3 nights in Mar 2024
Response from Gary Bailey, General Manager on 15 Mar 2024
Thanks so much! Hurry back to see us!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fully enjoyed my stay at this historic hotel - and the best (free) full breakfast EVER!!
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 12 Mar 2024
So glad that you enjoyed your stay. Hurry back to see us!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! We will definitely be back!!
Stayed 3 nights in Mar 2024
Response from Gary Bailey, General Manager on 12 Mar 2024
Thank you! We look forward to next time!

10/10 Excellent

christy, Madisonville

Travelled with partner
Love the proximity to all the downtown fun! Love the history of the hotel and finding out who famous has stayed in your room. Staff are always friendly and welcoming. Can’t wait for my next stay!
Stayed 3 nights in Mar 2024
Response from Gary Bailey, General Manager on 11 Mar 2024
Thanks so much! We look forward to next time!

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed the history of the hotel and would definitely return
Stayed 1 night in Mar 2024
Response from Gary Bailey, General Manager on 6 Mar 2024
Thanks so much! We look forward to your next visit!

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I just wish they had a mini fridge in the room so we could kept our drinks cold. Other than that, it was a great trip.
Stayed 2 nights in Feb 2024
Response from Gary Bailey, General Manager on 26 Feb 2024
Thanks so much for being our guest, we greatly appreciate you! We do offer refrigerators and microwaves in our specialty rooms/suites but unfortunately available power keeps us from having them throughout the hotel. Hopefully soon!

8/10 Good

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! I would definitely recommend. The hotel was very clean and the staff was wonderful. I would have to say that the rooms could use a bit of updating. I think keeping the vibe of the oldest hotel in Gatlinburg is great, but a furniture reboot could be done while keeping the vibe. The parking lot in the front of the hotel is horrible. It’s incredibly tight if you are driving anything bigger than a car or compact suv. I believe it should be required that all full size suvs, vans, etc be parking in the back. Otherwise, this was a wonderful stay!
Stayed 2 nights in Dec 2023
Response from Gary Bailey, General Manager on 16 Feb 2024
Thanks so much, so glad that you enjoyed your stay. We look forward to your next visit!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Nice people!
Stayed 1 night in Feb 2024
Response from Gary Bailey, General Manager on 14 Feb 2024
Thanks so much, so glad that you enjoyed your stay! Hurry back to see us!

8/10 Good

Missy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed here twice because the location is ideal and the staff is wonderful. We realize that the goal is to appreciate the history of the property and absolutely do appreciate the lobby and common areas. The rooms however do need updating. The 70's paneling is not original to the property and the smell in the rooms is overwhelming. We kept our balcony door open while in the room but still suffered from headaches due to the smell. The bathrooms were updated and are very nice. It would benefit the ratings if the bedroom spaces were as well.
Stayed 2 nights in Feb 2024
Response from Gary Bailey, General Manager on 13 Feb 2024
Thanks so much for staying with us, we greatly appreciate you! Not sure what smell you may have encountered. All of the carpets and draperies have been recently cleaned and refreshed so I would be interested to know more. Also, we are a historic property and our decor and furnishings are in place by design and we aren't likely to change them any time soon. We do appreciate your feedback and hope to see you on your next visit to Gatlinburg.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had to drive once. Could go play, eat, and drink and still make it back to my hotel. Great location and staff. Definitely one of the only places I'd stay at in the Gatlinburg.
Stayed 2 nights in Feb 2024
Response from Gary Bailey, General Manager on 12 Feb 2024
Very glad that you enjoyed your stay. Hurry back to see us!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Gary Bailey, General Manager on 13 Feb 2024
Thanks so much!

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Gary Bailey, General Manager on 5 Feb 2024
Thanks so much for staying with us. Hurry back to see us!

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quaint and cozy, it felt like we went back in time about 50 years! Several fireplaces were burning in the lobby / sitting areas and one outside on the front porch near numerous rocking chairs. The rooms were also decorated with antique furnishings but the bathrooms were updated which was nice. The hot water in the shower was the best I’ve experienced in a hotel! There were two rocking chairs on our balcony which were comfortable and made a nice spot to enjoy the evening air. Parking was easy and convenient. The hotel was within walking distance to everything we wanted to do in Gatlinburg. Would definitely recommend if you want to be steps away to the shops and restaurants.
Stayed 1 night in Jan 2024
Response from Gary Bailey, General Manager on 31 Jan 2024
Thanks so much! We hope to see you again on your next visit to Gatlinburg!

10/10 Excellent

Greg

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved the classic hotel atmosphere. Extra clean facility.
Stayed 2 nights in Jan 2024
Response from Gary Bailey, General Manager on 29 Jan 2024
Thanks so much!

6/10 Okay

Fred

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Gary Bailey, General Manager on 29 Jan 2024
Thanks so much for being our guest! Would like to know why a 6 out of 10 rating?

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice calm place
Stayed 3 nights in Jan 2024
Response from Gary Bailey, General Manager on 26 Jan 2024
Thank you! So glad that you enjoyed your stay!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the retro feel of stepping back in time from the moment we stepped in the lobby. The friendly staff; history within those walls; the furnishings and decor, all are reminiscence of a simpler era. It has the feel of a mountain ski lodge in the 1940's, and, we loved all of the common areas, which are so rare in today's modern hotels that are all about cramming in more rooms to bring in $$$, instead of bringing people together in comfortable gathering spots around warm fireplaces (and there are several of these scattered around the lobby area, dining rooms, even outside under the covered porch). They were especially appreciated since we had extremely cold temps and snow while we were there for the long weekend!! How are the beds in a historic hotel with antique furnishings? LIKE HEAVEN!! I slept better than I do at home on that comfy mattress!! The location is wonderful! Centrally located on the main parkway, so a stroll in either direction is quick and easy, and gets to you to unique shops, great restaurants, and lots of fun entertainment!! Parking was easy, and we never moved our vehicle due to the convenient location. We just can't say enough about our experience at Gatlinburg Inn, and can't wait for our next visit!!
Stayed 3 nights in Jan 2024
Response from Gary Bailey, General Manager on 23 Jan 2024
So very glad that you enjoyed your stay. We look forward to next time!!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for the location but fell in love with the quaint vibes of the place. The rooms were comfortable and decorated in an authentically vintage taste. The free breakfast was good. Hotel staff were friendly and accommodating, although a little lazy at the front desk. Would definitely stay here again. Wish there was a hot tub, though.
Stayed 2 nights in Jan 2024
Response from Gary Bailey, General Manager on 17 Jan 2024
Thanks so much for staying with us, we greatly appreciate it! We are working on plans for a hot tub. Not sure when but it's coming. Come back and see us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Step back in time
It's like going back in time, circa 1972. Just a really neat place. Our room was no frills, just simple and clean. Staff was really friendly. Excellent location, right in the middle of the strip and close to everything! That was awesome. The Skylift Park is right next door so you can go up to the top of the mountain. Very cool. Our personal experience only had one bad thing: the walls are paper-thin. Definitely request a room on the TOP FLOOR so no one is above you. It was only quiet from 3am to 7am. Any walking above/beside us sounds like elephants or construction so I hardly slept. Loud white noise or earplugs needed. I later read about a possible haunting, which explains something odd that happened in the middle of the night... 😀 The free hot breakfast is awesome, and served in a beautiful sunlit room. Nicer than many places you'd pay for! The porch is gorgeous, with a great outdoor fireplace and rocking chairs. We would stay there again, just doing the top floor and earplugs. Oh, and i might bring my own softer sheets. Ours were like sandpaper. 😞 But yes, I recommend it!
Stayed 1 night in Jan 2024
Response from Gary Bailey, General Manager on 15 Jan 2024
Thank you so much! We look forward to your next visit!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
I picked this hotel because it was located next to the sky lift and space needle. The location was perfect, staff was friendly, breakfast was on point and the bed was comfy. My only negative remark would be the walls are paper thin and our neighbors snored so loud it was hard to sleep.
Stayed 2 nights in Dec 2023
Response from Gary Bailey, General Manager on 30 Dec 2023
Thanks so much for being our guest, we appreciate you!

10/10 Excellent

Sharon

Stayed 3 nights in Dec 2023
Response from Gary Bailey, General Manager on 31 Jan 2024
Thanks for staying with us!

6/10 Okay

Megan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seems very outdated. Mostly paid so much to be on the strip.
Stayed 2 nights in Oct 2023
Response from Gary Bailey, General Manager on 30 Dec 2023
Thanks so much for staying with us, we greatly appreciate. In fairness we aren't "outdated", we are a historic property and our furnishings and decor are in place by design to reflect as much. We offer most of the modern day conveniences including a complimentary breakfast which is second to none.

6/10 Okay

Jason

Liked: Property conditions & facilities
Room heater was in poor condition.. I mean, the hotel is old... Its a very cool place with its history but it could be better..Perfect Location
Stayed 1 night in Dec 2023
Response from Gary Bailey, General Manager on 30 Dec 2023
Thanks so much for staying with us. we very much appreciate it. For future reference we have a state of the art HVAC system but unfortunately one of our rooms is relegated to using a portable heater. we hope to have it fixed sometime after the first of the year. My apologies for any inconvenience.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riley Christmas Weekend
We didn’t know what to expect in the resort, but when we got there it took us back to a day when hotels were elegant and service was the very tenet hotels were famous for. We definitely enjoyed the breakfast bar and the availablilty of hot and cold drinks were 24-7. The Historic Gatlinburg Inn was well worth the price we paid. An overall great stay.
Stayed 3 nights in Dec 2023
Response from Gary Bailey, General Manager on 28 Dec 2023
We are so glad that you had a great stay! We look forward to your next visit!