Gencay Hotels

"A central hotel with clean comfortable room, friendly helpful staff and lots of options for shopping, dining, visiting the museums, etc."

"Good room and great staff"

"Shower has little to no water pressure"

"First class and friendly service professionally carried out. Superb dinner at very attractive prices. Altogether a thoroughly pleasnt experience. We will definitely visit again on our travels in France and on our journeys to Spain. "

"We were a little nervous as no staff in on a sunday. Did not receive an email, before hand like we did before the last stay, but using the information from previous email, we were able to enter the hotel, and the key for our room was in the key safe,"

"Where is the NO star option? The star I gave was solely for the gentleman called Tony who worked the out of hour shift in Toulouse and who tried to help me as much as he could. The corridor on the 5th floor and our bathroom stunk. But this is nothing compared to the non-functioning heating. The heating in my room stopped working after 20-30mins of us switching it on around midnight. I had to pay €70 for a staff to come at 2.30am to give me 2 portable heatings. Then they dared to ask us to wait after our check-out for their engineer to assess the flat to confirm whether or not the heating mode of their aircon was faulty. Maybe they asked because they thought we had no better place to be than waiting for an engineer to check a room we had already vacate. Why on earth would I call their out of hour service at midnight, 1am then at 2am to beg for help? Do they think I did not have anything better to do at 2am or I had €70 to spare for fun? I will definitely not recommend this place. Ohh and they only give you 1 key. So if by mistake you forget your key in the room after 9pm, you pay €70 to get a spare one. Really just avoid this place, not worth a penny "

"Room spacious and clean. Very dog friendly. No extra charge and was welcome at breakfast "

"Very central hotel with parking only a couple minutes walk to the city centre. Friendly and helpful stay, lobby and breakfast room very nice, good quality breakfast. We had a room in a separate building opposite reception, comfortable, no frills room, great for overnight stay. Would definitely return if visiting Poitiers again "

"Very basic but very clean, good value. No English spoken at reception but managed to get by with our poor French. Plenty of free parking & felt a safe area. Nearby chain restaurants "