Genoa Hotels

"Breakfast was a big disappointment. Lots of empty serving vessels with "sorry" notes."

"Great location close to restaurants and the river. Great staff, food was fresh. Great stay and everyone we met was super nice."

"it made our golf trip really great"

"Carpets are worn and dirty, lamp shade over my bed damaged, broken slate tiles in elevator floors, tears in wall picture, bathroom wall dirty, floor and floor trim in bathroom very poorly done, duct tape over elevator button on outside of elevator, hand print stains on box spring cover, overall upkeep neglected. Bedding comfortable. Outdoor patio shelter filthy with old supplies left in bar area, outdoor chairs upset neglected space overall. Reviews on breakfast buffet part of choice for this hotel only to find out not included in my booking and is $16.95 additional price. Overall should have gone to a new chain hotel. $150+ was way too much money for what turned out to be a run down property."

"The staff was very friendly and helpful, however, I didn't find it professional at all that they stood outside the main entrance smoking cigarettes. I don't mean one at a time, but 5 or 6 at a time. That in itself is almost enough for me not to return. I think the overall value is great. The room is large and the wifi and TV work great. The room was clean and the breakfast is included and was very good. It's no an upscale hotel, but for a brand aimed at being affordable but still nice, they hit the mark. I didn't have any complaints with the rates or the room, but the groups of employees smoking at the entrance would have made me switch hotels if I had another option at the time. That is a deal breaker after a long trip to walk through a cloud of cigarette smoke. We all had to shower just to get the smell off. Other than that, it's a great deal."

"The check-in was smooth. The room & bathroom were spotless. The breakfast was fine. Lots of weeds in their front gardens. Thank you!"

"Parking lot felt unsafe. I woke at 0100 and found people hanging around my vehicle. They were in white vans and had my vehicle blocked. The cabinet where the refrigerator is was coming apart and roughed up pretty good. The one thing I did like was the walk in shower. It was a handicap room, but I wish every room had that. "

"We have stayed at this hotel the last few times we have visited west Virginia we love the executive suites. In the past the service was exceptional but this time the staff seemed annoyed that they had to do there job. Was not very welcoming or friendly all of the ladies employed there were very rude. Though I love this hotel myself and my family will not be returning to this location."

"Everything was fine except for the coffee, both in the room and at breakfast. Good coffee goes a long way to ensure a pleasant stay. And their coffee is barely drinkable."