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Reviews of The Frame Guesthouse - Hostel

2 out of 5
The Frame Guesthouse - Hostel
168, Lebuh Chulia, Georgetown, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 4 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Grace

Disliked: Amenities, property conditions & facilities
Good location and easy check in and check out. The third floor doesnt have a bathroom so you have to go down to the lower levels anytime you need to do something. Facilites are fine but a lot of moisquitoes
Stayed 2 nights in Mar 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful happy staff. Great spot with heaps of charm in a central location. It's an older building but well updated and kept. Good aircon and wifi. Ask for a room away from Chulia st though, its really loud.
Stayed 5 nights in Feb 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located right at the heart of the city and in front of Kapitan Keling Mosque, one of the many landmarks and touristic attractions of Georgetown. The staff was very polite and helpful, and the property is very nice and has this very nice style. Our room was spacious, very comfortable and we had a very nice view from the mosque (only issue was being awakened by it at 5 AM every morning, but they had earplugs at the reception to help with that).
Stayed 2 nights in Jan 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

SAMKI

Liked: Staff & service
Could be better
The room smelled musty so I couldn’t sleep all night long. I was on the top bunk and it was dark so I fell when I tried to come down. The other occupants took the aircon remote control so it got really hot and humid at night. There were many bugs in the room and the washroom area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Elijah James

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Nipu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The first night I was in an 8 bed mixed dorm and it was very noisy. There is a mosque nearby and I was woken up at 5:30am and 6:30am from it. I was also able it hear noise form people walking outside of the room. The next two nights, I was in a 4 bed female dorm and it was so much better. It was very quite.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it 😍 I do strongly recommend it for all 👍👍
Stayed 2 nights in Dec 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in George!
Great location. Heart of Georgetown. Easy to walk around or less than 2 mins to a bus stop in either direction. Street art, food, bars are all right there. Friendly staff and enough space to get some quiet time in one of several common areas. Has a TV area but I never watched anything so can’t say much on that. Was there for 7 nights and slept great every night. The prayers can be loud, but I don’t know if anywhere in the area is quiet, so buy some earplugs if you are a light sleeper.
Stayed 1 night in Sep 2019

8/10 Good

Kyungmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay with short stay
First of all, the staffs are superb nice. Thank you so much. I stayed in dorm and there was no curtain. There is a window in the room but it cannot be opened, and the light came from the hallway through the window was bothering me when I sleep.
Stayed 1 night in Dec 2018

8/10 Good

Nurul, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everthing is good except for the towel. Not so clean, eventhough i have requested for a second towel. Just remember to bring your own towel. Other than that, I have a pleasant stay
Stayed 2 nights in Oct 2018

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was very nice and helpful the whole time we were there. We decided to book an extra night and they were accommodating with letting us check in early to the other room so we could leave our stuff there. The beds weren’t too comfortable but the biggest issue was that the walls and floors are super thin so you can hear everything. Rooms and bathrooms were fine and clean
Stayed 2 nights in May 2018

10/10 Excellent

Jeyson, Vietnam, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in the heart of George Town, easy to go to the Bus Terminal and explore all about George Town. Just walk out and then your adventure start. Lovely condition and cleanliness is great. Simplest but can't ask for more. All guest here should be pleased with the bathroom and toilet, very clean. The price is reasonable for all traveler, especially the backpacker :)
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Staff & service
Penang home base
Look, it's not a high-end hotel, and you get what you pay for. But it's a fine place from which to explore Penang, and the staff is very friendly and helpful. Breakfast is a simple affair (fresh fruit, strong coffee, tea, bread for toast, kaya, fruit jam, and butter). Wash up your dishes when you're done. It's fine, but instead of filling up on this, consider checking out the tasty and cheap street food, nearby. My double room with ensuite bath smelled a bit musty and had only a window facing the inside common bathroom area, which was quite noisy (hearing people showering and brushing their teeth), but the A/C and wifi worked. The ensuite bath consisted of an in-room sink, and then the toilet and shower were in a small separate room with sliding door - the type common in Asia where the toilet gets wet when you shower. But the hot water was reliable and consistent. Two things bothered me: 1) The "private" bath had recently been used, prior to my evening check-in. The toilet was wet, and there were wet footprints on the bath mat. Not what I had expected to find upon arrival. 2) There was some type of plumbing issue, causing the toilet to gurgle/back up when others were showering or flushed elsewhere in the building. I found it stressful, but the toilet did NOT actually ever overflow during my stay. Earplugs are a must.

10/10 Excellent

Guinnevere Allen, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Accommodations with Ammenties!
This is the best accommodations in Penang, Malaysia! The extra space, ammenities, big wash rooms, considerate staff, and comfortable beds with a central location to restaurants/shops/historical sites make for an excellent stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place to stay. Great location. Dont have anything negative to say.

10/10 Excellent

Youngdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔한 게스트하우스
아주 깔끔한 게스트하우스. 화장실 샤워실도 깔끔하고 따뜻한 물도 잘 나옵니다. 다만 침대마다 커튼이 없어서 오픈되어 있다는 것과 도로 바로 앞에 있어 밤에 소음이 약간 있다는 단점은 있네요
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situado en Georgetown
El Hostal esta bien situado en el centro de Georgetown y con acceso cómodo a la mayoría de las atracciones. Esta en una de las calles principales por lo que se accede cómodo a todo. El WiFi en las habitaciones funcionaba bastante mal. Y el suelo a ser de madera hacia que fuera bastante ruidoso. En la cama te dan una especia de manta para taparte que no sabes si esta muy limpia o no. Tienes un locker en la habitación con llave que tal dan. El baño estaba bien y aunque aparentemente no había muchas duchas nunca tuve problemas. Las dichas un poco pequeñas e incomodas Eso sí al ser el techo tipo invernadero por la mañana se formaba demasiado calor
Stayed 1 night in Aug 2018

10/10 Excellent

ゆみ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
程よくリノベーションされた居心地の良いゲストハウスでした。共用の冷蔵庫の置き場所が気になりました。日当たり良すぎてでん電気料金かさみそう。
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel to sleep. Nice staff. Good location.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
徒歩で観光可能
チェックイン14時前の午前中に 荷物だけ預けに行ったら 部屋が空いてたので すぐにチェックインさせてくれました 外はすごく暑かったので 観光前に荷物を置いて一休みできて その後の街歩きが楽になりました

2/10 Terrible

ViajeroEnAsia, México

Disliked: Cleanliness, property conditions & facilities, room comfort
Patético
No entiendo cómo este lugar tiene buenas calificaciones. Es uno de los peores lugares en los que he estado. El lugar es espantoso desde la entrada. El sillón amarillo de la entrada que ponen en las fotos está más mugroso que el trapeador de mi casa. La zona de baños y regaderas huele a caño y hay moho verdoso en el piso. Hay una persona que todo el día está haciendo limpieza, pero en general el lugar está descuidado y con las paredes sucias y con humedad. Lo peor de todo es el ruido de un bar abajo del hostal. El ruido es terrible como si tuvieras la fiesta en tu habitación y no puedes dormir. Luego como los pisos son de madera, no es una losa, se escucha bastante fuerte cuando alguien está en la habitación de arriba. Solamente deja de haber ruido hasta las 3:30 o 4:00 am. Dos chicos que estaban en mi habitación se mudaron de hostal por lo molestos que estaban. Yo no pude cancelar mi estancia ni cambiar habitación y solamente me ofrecieron tapones para los oidos. En George Town hay otras opciones mucho mejores. Lo único positivo es el excelente trato de uno de los chicos, el que está por la mañana, que me explicaba a dónde ir, cómo llegar, tips, etc, pero en definitiva este lugar no se lo recomiendo a nadie.
Así el sillón de la entrada. Da asco sentarse ahí.

10/10 Excellent

Taka, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
信頼出来るスタッフ
古い歴史のありそうな建物だが、最近改装したのか 小綺麗で清潔。観光名所も近くフェリーからも歩けるし立地も良い。 枕元にはライトと電源もあって個人ロッカーもあり使い勝手も良い。 なによりもスタッフが親切。 空港への移動とかリーズナブルな方法でサポートしてくれました。

6/10 Okay

NGAI FU

Liked: Cleanliness, room comfort
reasonable cost and provision
very noisy from foot steps above wooden ceiling. very raw surface finishing at wall. But very clean kept and with friendly helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very good hostel
因我一人只住一晚，早上就到Lipe,所以我選這間hostel,到碼頭大約十至十五分鐘路程，員工十分親切，床非常舒服，茶，咖啡都是免費供應，如你想認識各地朋友與之交流，hostel是一個很好的選擇，附近很多食市，晚上可以盡享檳城美食，與印度街只一分鐘，值錢非常非常便宜，本人由旅館至五星級酒店也會住，以此價錢得到質素我給五星