Gereniz Holidays

The location to the airport is the most redeeming quality of this hotel. However, my room did not have a blanket or top sheet on the bed. The bed only had a fitted sheet and pillows. The rooms air conditioning did not work. The shower head fell off when I turned the water on. Besides for the bathroom lights, the only other lights in the room were tiny reading lights mounted to the wall above the bed. It was very dark. The wall paper/coverings were pealing off the walls. The place seemed clean… it was hot.. and no covers… I expected to at least have a top sheet on the bed..

We stayed at this hotel for three nights in one of the nicer rooms (with the large hot tub on the terrace). On a positive note: the hotel is beautiful and very well maintained. While the staff at the hotel are all friendly and helpful they are not particularly effective (maybe not well trained)? - for example housekeeping made the beds (on the days we called to have room serviced) but didn’t replace coffee cups and coffee pods (need to call front desks). The biggest issue affecting our stay was the incredibly loud party (music and light show) immediately below our room that went until midnight on our very first night. Sounded like the band was at the foot of our bed. Ruined the first night at the hotel and the next day we had a 5 hour tour of Ephesus on 5 hours of sleep. The response of guest relations (and I assume management) was: we have these events from time to time and there won’t be any more during your stay and we apologize. One of three nights ruined, the tour the next day challenging. No real effort to make good on the issue. This was also never mentioned at check-in - seems a good thing to give a heads up about - we have a very loud party with light show right below your room - want a different one? So, while a beautiful hotel make note that the hotel cares more about the events in the hotel and the revenue they generate than they do their guests.

Once again, we were welcomed warmly when we arrived and our car was swiftly taken from us and parked in the underground carpark. Our luggage was swiftly taken to reception where a very pleasant young man checked us in. The room was perfect except for the kettle which did not work. Breakfast, as always, was exceptional. We were pleased to see less seagulls pestering clients for food around the outdoor pool area. However, there seemed to be less large parasols around the pool this visit, and several flimsy lightweight ones that were blowing over in the wind. We had to hold ours in place by hand. Unfortunately, not the relaxing afternoon that we had anticipated. Hopefully, this issue will be resolved before our next visit.