Outdoor pool

Reviews of Harbour City Motel

3 out of 5
Harbour City Motel
20-24 Willian Street, Gladstone, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 70 out of 206 reviews" "
Rating 8 - Good. 91 out of 206 reviews" "
Rating 6 - Okay. 31 out of 206 reviews" "
Rating 4 - Poor. 14 out of 206 reviews" "
Rating 2 - Terrible. 0 out of 206 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

FIONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and quiet
Comfortable and quiet
Stayed 1 night in Sep 2018
Response from Margaret on 25 Sept 2018
Good morning Fiona Thank you for taking the time to review our motel. Hope to see you again in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VALUE FOR MONEY
Great value for money and location is very close to original city centre. Whilst motel complex is aged it is in very good condition and it is evident that owners are renovating rooms to ensure that customers feel more comfortable. Hotel directed directly opposite has excellent evening meals including very reasonably priced nightly dishes.
Stayed 1 night in Sep 2018
Response from Margaret on 25 Sept 2018
Good morning Dennis Thank you for taking the time to review our motel. Hope you had a comfortable stay. Many of our guests do have meals at the hotel across the road. Hope to see you again in the future.

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old fashioned motor in
Friendly reception. Good continemtal breahfast
Response from Bryony on 9 May 2018
Thank you for taking the time to leave a review for your stay at our motel. We are very pleased to hear your time here was enjoyable. Hope to see you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff, great pool, great restaurant across the street. Clean comfortable room for the price. Free breakfast!!
Stayed 1 night in Jan 2018
Response from Margaret on 26 Mar 2018
Thank you for taking time review our motel. Looking forward to seeing you again.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Margaret on 30 Jan 2018
Thank you for taking the time to review our Motel. Hope to see you again, safe travelling

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Air conditioner did not work blah blah blah blah
Stayed 1 night in Dec 2017
Response from Bryony on 14 Dec 2017
Thank you for taking the time to review - I am sorry to hear your air conditioner did not work, during the current summer weather it does not make for a pleasant night sleep. If you would like to get into contact with us personally and let us know what room you stayed in, we can look into this further. Unfortunately, without issues being reported to us we cannot do anything about correcting them. And sometimes with air conditioners it can be an easy fix. Even if it is not, we would be more then happy to find an alternative way of making sure you are comfortable during your stay. Again I am sorry to hear about the air conditioner during your stay, but please do get in contact with us if you can.

6/10 Okay

Mrs rm heirdsfield

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Ian on 28 Nov 2017
Thank you taking the time to review our motel.

10/10 Excellent

John and family

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean motel.
Arrived early evening after very long drive. Checked in and directed to the family room. Very clean and presentable. Fridge was stocked with 3 bottles of water, milk and glasses. Cupboard with kettle, tea, coffee sugar, biscuits etc. Continental breakfast included which we had to order. This was delivered shortly afterwards, along with a toaster ready for the morning. Plenty of choice..we had fruit juice, cereals, toast, butter and jam. Clean comfortable beds, air con and good shower. Can't fault for the price. We stopped on our way north to Arlie Beach and liked the motel so much, we changed our plans and stopped again on our way back a few days later.

10/10 Excellent

Lisa, Gladstone

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice place very friendly staff.
I had a really great stay, staff were very helpful and friendly. It would have been great to have been able to order room service other than breakie.

10/10 Excellent

juha-pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 5 Feb 2017
Thankyou for taking the time to review our venue. We are glad you enjoy your stay whilst at the Harbour City Motel and we look forward to welcoming you upon your return. Kind Regards Justin, Katie and Cooper Holman.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return to this hotel. Right price, breakfast included, quiet area, adjacent main street.
Response from . on 27 Dec 2016
Hi, thankyou for taking the time to review our venue we are glad you enjoyed your stay whilst at The Harbour City Motel and look forward to welcoming you again on your next trip to Gladstone. All the best for 2017 from Justin, Katie and Cooper Holman

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and friendly staff
Excellent location, central to everything. Very friendly staff. Value for money. It even included breakfast!!
Response from . on 27 Dec 2016
Hi, we are glad you enjoyed your stay whilst staying at The Harbour City Motel we that everything was to your liking. The FREE breakfast has been a great hit, gives you the perfect start to the day. All the best for 2017 from Justin, Katie and Cooper Holman.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel, friendly staff
Easy check in, owners kindly stored our vehicle for several days while we were on Heron Island, continental breakfast brought to our room included in roomrate
Response from . on 27 Dec 2016
Hi, thankyou for taking the time to review our venue. Being located in the CBD of Gladstone you have everything at your finger tips including the ferry terminals and the gorgeous botanical gardens. It was our pleasure to look after your vehicle whilst over on Heron Island. Have a great 2017 from Justin, Katie and Cooper Holman.

6/10 Okay

Verified traveller

Liked: Cleanliness
Inside clean , outside room, aged, tired, dirty
Response from . on 30 Nov 2016
Hi and thankyou for taking the time to review our property. As you are aware we are currently redoing all the inside of the rooms which will be completed by Christmas and then we will be painting the entire outside of the venue. The outside is always kept clean and tidy as we hose down every 2-3 days which is a must in a mining town such as Gladstone. Again thankyou and we look forward to welcoming you next time. Kind Regards Justin, Katie and Cooper Holman.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had three enjoyable nights at the Motel, owners very helpful & friendly Breakfast was enough to start the day & will go back when next visiting Gladstone
Response from . on 30 Nov 2016
Hi and thankyou very much for your review of our venue. We are happy that you enjoyed your stay whilst staying at The Harbour City Motel and glad you enjoy the complimentary breakfast. We look forward to seeing you next time you visit Gladstone. Kind Regards Justin, Katie and Cooper Holman.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good facilities, breakfast provided, a no fuss accommodation option
Response from . on 30 Nov 2016
Hi, thankyou for taking the time to review our venue. We look forward to welcoming you next time you are passing through Gladstone. Kind Regards from Justin, Katie and Cooper Holman.

10/10 Excellent

ingridkoala, queensland, australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge spotless room
Receptionist was very friendly. We were gobsmacked by the huge spotless room. Even the bathroom was huge and spotless. Not clinical clean, but real spotless clean.
Response from . on 28 Sept 2016
Thankyou for your review we are very pleased that you enjoyed your stay whilst visiting Gladstone and staying at The Harbour City Motel. I will pass onto Margaret our receptionist your kind words and look forward to having you back next time you visit Gladstone. Take care from Justin, Katie & Cooper Holman.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Smelly old carpet and average pillows only real let down.
Response from General Manager on 28 Sept 2016
Hi, thankyou for your feedback we appreciate all feedback so we can always improve our guests experience when staying at The Harbour City Motel. We took the venue over at the start of June and have been working hard to ensure it is of the highest standards. Carpets are being taken care of over the next 2 weeks and the pillows have all been upgraded with high quality supportive pillows. Please drop in and see us next time you are in Gladstone for a pre booking inspection so you can see the improvements for yourself. Thankyou and take care from Justin, Katie & Cooper Holman

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Pleasant stay and great staff would look to stay here next time
Response from . on 29 Sept 2016
Hi Len, thankyou for your review it is very important to us to ensure our venue is kept to the highest standard. I am glad you enjoyed your stay with us and we look forward to welcoming you back to The Harbour City Motel next time you are in Gladstone. Take care from Justin, Katie & Cooper Holman.

8/10 Good

Len, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
As expected like and friendly staff really clean rooms and quiet as well. Convenient to walk Gladstone for a meal etc.
Response from . on 29 Sept 2016
Thanks Len and I will pass on your kind words to our staff. Being located in the heart of the CBD makes for easy access to all local eateries and attractions. As you also stated our guests love how quiet and peaceful our rooms are. Again thankyou and look forward to seeing you again on your next visit. Thankyou Justin, Katie & Cooper Holman.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay, good location, good access to motel
Response from . on 29 Sept 2016
Hi and thankyou for your review of The Harbour City Motel. We are glad you enjoyed your stay with us whilst visiting Gladstone and look forward to welcoming you back next time you visit Gladstone. Thankyou from Justin, Katie & Cooper Holman

8/10 Good

Penny, Calliope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for cbd access
It is within easy walking distance for the entertainment area
Response from . on 29 Sept 2016
Hi thankyou for your review our guests feedback is very important to maintaining a high level of service. Being located in the heart of the CBD gives ease of access to a variety of eateries and entertainment hotspots. Look forward to seeing you newt time you stay in Gladstone. Regards Justin, Katie & Cooper Holman.

6/10 Okay

Sandra, Maroochydore

Liked: Staff & service
Comfortable but dated
The motel was comfortable for our visit. A bit dated. Shower leaked really badly.
Response from General Manager on 28 Sept 2016
Hi Sandra thankyou for your review of The Harbour City Motel. We took over the venue in June of this year and have been working very hard to give it a freshen up and update furnishings. We are currently in the process and repainting the entire venue starting from inside and then finally the outside. All maintenance issues have now been taken care of so no more leaking taps/showers - nothing worse I know. I hope you will drop in next time staying in Gladstone and see for your self the improvements we have made. Thankyou again from Justin, Katie & Cooper Holman

8/10 Good

Graeme, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and quiet and well worth staying at.
Response from General Manager on 11 Jan 2017
Hi Graeme, thankyou for taking the time to review our venue and we are glad you enjoyed your stay whilst at Harbour City Motel Gladstone. We are nearly finished painting all of the rooms with the carpets freshly cleaned and the décor given a new look. Have a great 2017 and we look forward to welcoming you next time you call through Gladstone. Kind Regards Justin, Katie and Cooper Holman.

10/10 Excellent

Ian, Nundah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in Gladstone
Friendly reception. Great location. Good size room, well appointed. Happy to stay here again. Overall great value accommodation in Gladstone
Response from General Manager on 11 Jan 2017
Hi Ian, thankyou for taking the time to review our venue. We are glad you enjoyed your stay whilst here in Gladstone and we look forward to welcoming you on your next visit. kind Regards Justin, Katie and Cooper Holman.

10/10 Excellent

Barry, Port Pirie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
My room was clean & comfortable. An excellent Steakhouse was across the road. Undercover parking outside the door. Great service - There was a problem with the Foxtel channels, and it was resolved quickly.
Response from General Manager on 11 Jan 2017
Hi Barry, thankyou for your review as this is the best way for us to obtain feedback on how to improve our facilities and service. We look forward to welcoming you on your next visit to Gladstone. Kind Regards Justin, Katie and Cooper Holman.

8/10 Good

Bill , Rockhampton QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An affordable hotel in the centre of the city.
The hotel staff are helpful and welcoming. The parking is easy and the room was clean, comfortable and in good condition.
Response from Ian on 16 Jul 2015
Hello, Thank you for your great review and extra comments. I will ensure to pass onto our housekeepers and staff as they do a great job.

10/10 Excellent

Stewart, Buderim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gladstone stopover
Restful motel after 6 hours on the highway. Close to everything, good value.
Response from Ian on 19 Sept 2015
Thank you for your review. Hope you return to stay with us again

10/10 Excellent

chase, gold coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and tidy and the office was really helpful. would recommend this place to anyone
Response from Ian on 19 Sept 2015
Hello Thanks for the feedback and comments. Hope you return to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Value for money. Centre of town. Across the road from good pub.
Response from Manager on 16 Jul 2015
Hello Thank you for your feedback and I hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy short stay
I am very happy to have selected this motel off the web. Although I arrived quite late at night the two lovely ladies at the front desk gave me a warm welcome. My room was very spacious and comfortable and what really impressed me was the cleanliness which I always look for , congratulations on your high standard, will stay here again.
Response from Manager on 16 Jul 2015
Hello Thank you for your great review and extra comments. I will ensure to pass these onto our housekeepers and staff as they do a great job.

10/10 Excellent

John, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Spotless; Close to everything

8/10 Good

Cathy, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Middle of town

8/10 Good

Brian

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Average price; short walk to new family friendly park.

8/10 Good

Pan, Maryborough QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
Clean room close to city centre. Had everything I needed.
Response from Reception on 16 Jul 2015
Hello Pan Thank you for your review and comments. Hope you return to stay with us again

10/10 Excellent

Jeannette, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;

8/10 Good

Ash, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Great deal; Service: Good; Cleanliness: Pleasant;

10/10 Excellent

Aileen, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mark, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kathryn, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Low-priced; Service: Good; Cleanliness: Pleasant; directly across the road from a pub... perfect for a quick stop on your road trip

10/10 Excellent

tracey, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Great deal; Service: Friendly; Cleanliness: Spotless;

8/10 Good

Laurie, Australia - QLD - Regional QLD

Liked: Property conditions & facilities
Disliked: Staff & service
Service: Lacking, non friendly at reception; great eateries within 200m walk. all tastes catered for.

10/10 Excellent

Maureen, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service
Facilities: Basic, average; Service: Outstanding; Cleanliness: Delightful, clean;

8/10 Good

David, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Good; Cleanliness: Pleasant;

6/10 Okay

Joshua, Australia - QLD - Regional QLD

Disliked: Staff & service

10/10 Excellent

Diane, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Service: Respectful, Friendly, Courteous; Cleanliness: Spotless;

8/10 Good

Toby, Australia - QLD - Brisbane

Disliked: Property conditions & facilities
Facilities: Nothing special; Value: Average price, Rocky was less for more; Service: Basic; Cleanliness: Tidy, Nice; Had Room 1 beside the road very noisy

10/10 Excellent

tracey, Australia - WA - Perth

Liked: Cleanliness, staff & service

8/10 Good

Ben

Cleanliness: Overpowering smell;

10/10 Excellent

Ellen, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Economical; Service: Go the extra mile; Cleanliness: Pristine; They tried everything to fix the problem