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"Toilet did not work probably , water did not drain well when taking a shower ."

"Extremely disappointing experience at SpringHill Suites Boston Logan Airport Revere Beach. We had a confirmed reservation for March 14–15. When we arrived after traveling, the hotel told us they had overbooked and that our room was no longer available. They then sent us to another hotel. When we arrived there, we were told that hotel could not accommodate us either, so we were forced to return to the original SpringHill Suites. My mother had recently undergone surgery and is currently disabled, so being transported back and forth between hotels late in the evening was extremely stressful and physically difficult for her. By the time we returned it was already close to 8 PM and the entire day had been lost due to the hotel’s error. The situation became even more frustrating due to the attitude of the staff. The General Manager, Gabriel Morales, was extremely dismissive and unhelpful when we tried to resolve the issue. The front desk staff member, Valet, was also rude and did not provide any real assistance. A confirmed reservation should never result in guests being displaced like this, especially when a disabled guest is involved. This was one of the worst hotel experiences we have had, and we hope Marriott corporate addresses this situation properly."

"Great stay loved the cider in the lobby. Perfect location for our time in Salem. "

"Pleasant hotel, if a little older than some, well maintained and comfortable. "

"Pet friendly and kind staff. "

"No complaints. Great Value for the money spent. "

"Felt very safe and it was so clean!"

"Charming location, everything was clean. Coffee bar was always stocked and convenient. Staff was incredible, especially Karen at the bar who took excellent care of us every night. Ocean is just down the road. Easy parking. So glad we found this for our trip! "

"We stayed in room 134. It wasn’t one of the themed rooms, but it was very modern and clean. It had everything we needed with the exception of a microwave (or at least we couldn’t fine one). That would be my only suggestion - add a microwave. Location is good. It is not downtown. Downtown is walkable, but we had one in our party that has a bad knee, so we drove into downtown and parked in a garage. As it was off season, we didn’t have a problem parking. We had a good time in Salem and would definitely stay at the Cove again if we make it back up. "