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Reviews of Princess Palm on the Beach

4 out of 5
Princess Palm on the Beach
969 Gold Coast Highway, Palm Beach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 97 out of 208 reviews" "
Rating 8 - Good. 88 out of 208 reviews" "
Rating 6 - Okay. 17 out of 208 reviews" "
Rating 4 - Poor. 4 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views, quiet and comfortable!
Stayed 5 nights in Nov 2023
Response from Princess Palm on the Beach on 9 Nov 2023
Dear David, We are delighted to hear that you had a positive experience during your stay with us. Your feedback is important to us, and it helps us maintain and improve our services. Thank you for you stay and we look forward to welcoming you back in the future.Regards,Reservations

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, room comfort
Great location
Location was perfect. Everything we wanted within walking distance. Pool was small by okay. Only negative was the single beds had no blankets on them. We had to use the ones in the cupboard. When I got the first one down I was bitten by something. So I used beach towels as blankets instead. Reception staff was very friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Rachel on 4 Nov 2023
Hi Ross, We apologise for the inconvenience you experienced. We're also sorry to hear about the discomfort you encountered when trying to retrieve a blanket.We take this matter seriously and will investigate the issue.We appreciate your feedback, and it helps us improve our services. We hope to have the opportunity to provide you with a more comfortable and pleasant stay in the future.Kind regards, Princess Palm

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Ocean views, Great Car parking and close to Lifts. Nice pool / spa and Sauna. Staff very friendly.
Stayed 6 nights in Jul 2023
Response from Princess Palm Reservations on 13 Jul 2023
Dear Michael, Thank you for choosing to stay in Princess Palm during your recent visit. It was an absolute plesuare having you as our guest, and we hope to welcome you back in the future. Kind Regards,ReservationsPrincess palm

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view of the ocean and everything we needed
Stayed 3 nights in May 2023
Response from Princess Palm Reservations on 13 Jul 2023
Dear Catherine,Thank you for your recent stay. Our team works tirelessly to create a comfortable and enjoyable environment for our guests, and your positive feedback is incredibly rewarding.Once again, thank you for choosing Princess Palm and we are looking forward to welcome you back in the future. Kind regards,Reservations

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, room comfort
Great for a family getaway.
The hotel itself is undergoing renovations but our room was fantastic. The location of the hotel and access to the beach was the most enjoyable aspect for my two primary aged children. The beach was very safe for kids and calmer waters are also easily accessible. Hotel car park can be a bit tight in a big car but manageable. A lot of food options, cafes, posh bakery and supermarket all within an easy walk. We would definitely stay here again.
Stayed 4 nights in Apr 2023

10/10 Excellent

Tomasz

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

talei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was tricky, access to the beach could not be easier
Stayed 3 nights in Apr 2023

10/10 Excellent

Belinda

Best view ever! Lots of space in unit, well layer out and had everything we needed. Renovations happening on lower floors so game room was out and there were some bare walls and open ceilings but it didn’t bother us. Wish we’d been able to stay longer.
Stayed 4 nights in Apr 2023

8/10 Good

Janette

Stayed 3 nights in Mar 2023

8/10 Good

Teresa

Travelled with family
Amazing location right on the beach, cafes, restaurants, supermarket all walking distance. Would of liked to be advised at time of booking that there are renovations instead of a couple of weeks before arrival.
Stayed 3 nights in Feb 2023

10/10 Excellent

Samaneh

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a great place for spending holidays , lovely and beautiful
Stayed 4 nights in Nov 2022

8/10 Good

Luc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to CG airport, some nice dining options close by, great for the family.
Stayed 3 nights in Oct 2022

4/10 Poor

Colin

Business traveller, Travelled with family
Disliked: Cleanliness, room comfort
Not 4 Stars At All.
What a let down apartment 1D is of a 2 star rating. Grubby, old, broken and dangerous are just some of the words to describe this unit we stayed in.
Stayed 5 nights in Jul 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great views. Close to airport. Close to beach. Close to bus routes.
Stayed 3 nights in May 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The size of the apartment and layout was fantastic, older building but maintained so well. Great position to beach and Palm beach. Will be back
Stayed 3 nights in Mar 2022

6/10 Okay

Frank

Travelled with partner
Liked: Amenities
Good :close to most amenities Bad: Reception attitude and communication
Stayed 3 nights in Feb 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities
A great place to base yourself on the Gold Coast. Close to transport. Beautiful water front views. A great place to relax as well as sight see .
Stayed 4 nights in Feb 2022

10/10 Excellent

Roman

Travelled with partner
Liked: Amenities, property conditions & facilities
Really appreciate approach of receptionist that keep our luggage stored in the reception office and also give it back after open hours. Thank you
Stayed 3 nights in Feb 2022

8/10 Good

David

Travelled with group
Liked: Cleanliness, room comfort
Great location, will be back for sure.
Stayed 3 nights in Feb 2022

10/10 Excellent

Travis

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Nicholas

Liked: Amenities
Great view and a relaxing spot with no need to drive anywhere really.
Stayed 7 nights in Jan 2022

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views from the apartment. The two bedroom apartment was comfortable and clean, it has everything you need and more. I have been to this property numerous times and will definitely be back. It’s walking distance to cafes, shops and restaurants as well
Stayed 5 nights in Jan 2022

6/10 Okay

Monique

Liked: Amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is great, the unit we had could do with updating as furniture needs repair and brought into the current century. But we did appreciate the venue and enjoy our stay
Stayed 4 nights in Jan 2022

8/10 Good

Esther

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for families. Beach, calm water lagoon, park with playground and fabulous cafe right by the property. Units are spacious and have a full kitchen. Shops just down the road. Once you park the car, there’s no need to drive anywhere.
Stayed 3 nights in Dec 2021

8/10 Good

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay, beach front and access to walking tracks in both directions.Unit was very well equipped with everything you would need during your stay. A minor issue was a sticky substance on the deck which I think was spilled drinks not cleaned up. Overall a wonderful place to stay.
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Princess Palms
Great views of the beach looking back towards Surfers Paradise. Family friendly location with easy walking access to Palm Beach and Currumbin Creek
Stayed 3 nights in Nov 2021

2/10 Terrible

Jenny, Sheldon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would never stay again. We paid a premium price for a sub standard room. The views were great and that's about it. The room hasn't been maintained nor renovated since the 80s, it was in a poor state, wasn't air conditioned and all the windows rattled most of the time with the wind. Bathrooms had mould and were in poor condition as well. We left a day early as we just couldn't cope with the window rattling noise any longer as we got no sleep. Never again.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Princess Palm has 300 degrees of uninterrupted views of the beach, ocean, and the mountains. We were on the 10th floor and the views were wonderful. The location is at the southern end of Palm Beach and borders on the Currumbin Creek away from the surf beach. Great for families.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
The ocean views were spectacular the apartment was spacious and had everything that a family would need
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The view is wonderful. It soon became very clear that this unit was very tired and had not been kept up to standard. Evidence of dirt everywhere and little if any sweeping had happened. Just the bare minimum of everything.
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Property is tired, our apartment was not clean in this covid world I would have expected more, old furniture and broken tapware.
Stayed 5 nights in May 2021

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2021

4/10 Poor

David

Travelled with family
Disliked: Cleanliness
Rough and dirty- beware!
The building is well situated on the beach, with great views and a really nice pool and spa. The room, however, was dirty with greasy countertops and cupboard handles, hair in kitchen and bathroom drawers, and dirty carpets. The sliding glass door to the balcony could hardly move and could not be opened by my wife and kids. The laundry room shower door had broken glass and would not slide on its track. The shower head in the other bathroom would not stay up and it was hard to take a shower. The unit has not been updated since it was built 30 years ago. We were provided one small bar of soap for four people for three nights. Really? We had to go to Coles to buy a pack of bar soap. We were expecting unpretentious comfort with this stay, not a rough camper cabin. I do not recommend this place to anyone!
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Great location with amazing views, will be back again
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was perfectly positioned for what we wanted. Room was tired but clean. It could have had some more and newer crockery and some microwave bowls and a cover would be helpful. Staff at reception were excellent. Pool and common areas have been refurbished beautifully. Will stay there again.
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facilities and position were great. Great view, no roads to cross to get to the beach.
Stayed 4 nights in Feb 2021
Response from Princess Palm Management Team. on 10 Mar 2021
Thank you for your review. We hope to welcome you back in the near future.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The location is great, the apartment was very average, out dated 70s style, for what we paid for our stay expected more.
Stayed 3 nights in Jan 2021

8/10 Good

deborah

Travelled with family
Liked: Cleanliness, room comfort
Comfortable beach getaway.
Large apartment with spectacular view on right on beachfront. Overall a good stay with comfortable beds and adequately equipped. Some maintenance required such as living room fan did not turn off, shower head in ensuite not working correctly and main bedroom balcony door rattled lots in high winds.
Stayed 7 nights in Dec 2020
Response from Princess Palm Resort on 31 Dec 2020
Thank you for your review. We will pass on the comments to the maintenance department.

8/10 Good

Brenton, North Lakes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A bit tired in reception areas and access to rooms but the actual rooms and views and access to beach were great
Stayed 2 nights in Oct 2020

10/10 Excellent

Leo, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Classic charm, and with exceptional personal warmth. From the check-in this was an awesome stay. The ocean and beach views from our room were spectacular, as we're the pool and hot tub. Everything was clean and everyone there was polite and friendly.
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

8/10 Good

Ally, Georgia , USA

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Location was fantastic! Beachfront, and close to shops. Apartment was very clean, organised and kitchen well equipped. Beds were very comfortable. The only thing that could be improved was the amount of washing detergents and linens. I stayed for 5 nights, and would have liked a change of towels and more washing detergents provided for that length of stay. Other than that, everything was great :)
Stayed 5 nights in Feb 2020

10/10 Excellent

Julie, Gold Coast

Liked: Cleanliness
Our room had the most beautiful view of the ocean. The two bedroom apartment we had was very spacious with a washing machine and dryer. A little older style but very comfortable .
Stayed 2 nights in Feb 2020

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beach is gorgeous. Pool and outside activities excellent. Wish we could have stayed longer. Will be back
Stayed 3 nights in Nov 2019
Response from Lauren on 4 Dec 2019
Fantastic, we hope to see you soon. Many thanks, Lauren & Deb

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and peaceful. Close to restaurant and beach
Stayed 6 nights in Nov 2019
Response from Lauren on 4 Dec 2019
Fantastic, we hope to see you soon. Many thanks, Lauren & Deb

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Lauren on 4 Dec 2019
Fantastic, we hope to see you soon. Many thanks, Lauren & Deb

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019