Verified
8/10 Good
Leanne P.
2 Feb 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Nice property but didn't know it was a soft opening
When we booked there was nothing to indicate the hotel was in the midst of a soft opening. All we saw was 'Brand New Hotel'. Upon arrival it was clear the hotel wasn't fully open - there was bunting and barriers everywhere, signs falling off walls, only 1 lift of 3 running, tape indicating repairs required all over the walls. We had tradesmen knocking on our door multiple times asking if we had issues with the cabinets, the windows, the carpets. There was construction noise on the weekdays from 7am - drills, grinders etc. The turf hadn't been laid by the pool as shown in the images. In hindsight I realise the price was reduced but I didn't know that at the time I booked.
So yes, it's a lovely hotel - or will be when it's open but it was pretty frustrating. We also were frustrated that there were no instructions on how to use things in the room, or where the facilities were and we were advised that we were not to use the hotel reception staff for anything as ours was a private booking. This meant we had to rely on the property manager who seemed stressed out and was going on a months leave so didn't have time for our questions. They were simple solutions that could have been resolved easily. We were only given 2 towels for 4 people - and when we asked for more it was a big deal to get them. The aircon wouldn't work which turned out to be as simple as closing the doors to the balcony but I had to figure that out by googling instruction manuals and reading them for an hour. So really simple basic but annoying things that detracted from our stay.
Leanne P.
Stayed 6 nights in Jan 2023