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Reviews of Empire Hotel Goulburn

3 out of 5
Empire Hotel Goulburn
286 Auburn Street, Goulburn, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 117 out of 376 reviews" "
Rating 8 - Good. 169 out of 376 reviews" "
Rating 6 - Okay. 63 out of 376 reviews" "
Rating 4 - Poor. 17 out of 376 reviews" "
Rating 2 - Terrible. 10 out of 376 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, room comfort
k stay at the Empire
Friendly staff, rooms clean and comfortable, good bathrooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the room was lovely and spacious and the staff were very helpful
Stayed 1 night in Dec 2019
Response from Pc on 11 Dec 2019
Thank you for your positive review.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy check in, comfortable bed and clean bathroom. Shower head was broken and was wrapped with duct tap, there was no shampoo or conditioner.
Stayed 1 night in Dec 2019
Response from Pc on 11 Dec 2019
Thank you for your feedback.

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint & quiet
The lack of a lift made access a bit difficult with handling of luggage, however hotel staff were willing to assist. Our fault for not checking if a lift was available, we should have have known better because we are both a bit 'creaky' in the knees.
Stayed 1 night in Nov 2019
Response from Pc on 11 Dec 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt like an alcoholic had died in it the night before with an underlying smell of sewage. I had to leave the window open all night to be able to sleep in the room. The outside over night temp was 9 degrees
Stayed 1 night in Nov 2019
Response from Pc on 11 Dec 2019
We are sorry you had problems with your room.we will investigate your complaint.

6/10 Okay

Harry, Hong Kong

Liked: Staff & service
Old style hotel with reasonable room size, good for short overnight stay. Parking is not so good. Various restaurants nearby in walking distance.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is old and run down. People fighting and banging in the hallways all night. This hotel didn’t feel very safe. When checking in we saw a cockroach run down the wall. Walked into our room and it smelt of sewerage. Not the best and wouldn’t be back unless we were desperate.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV’s in the room could be a little bigger but other than that. Good value room.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good price and the facilities were roomy.
Stayed 1 night in Sep 2019
Response from Pc on 28 Sept 2019
Thank you

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price.
Stayed 1 night in Sep 2019
Response from Pc on 28 Sept 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple room, very basics ammenities. Main light not working
Stayed 1 night in Sep 2019
Response from Pc on 28 Sept 2019
Thank you for your feedback. We will have the light seen to.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Empire Hotel was quite lovely. The staff were friendly, the pub was good, the room was clean and quite pleasing
Stayed 1 night in Sep 2019
Response from Pc on 28 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Pc on 28 Sept 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Comfortable clean room in a central location with plenty of unmetered free parking in the street. The rooms are upstairs via an external staircase. Decent bathroom. Nothing glamorous but great value. I have stayed here 3 times.
Stayed 2 nights in Sep 2019
Response from Pc on 28 Sept 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from pc on 8 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coll
Budget Hotel...for a stop over. Friendly staff. Clean. Close to all shops.
Stayed 1 night in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from pc on 8 Sept 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with group
The management of the Empire Hotel were very friendly and helpful.
Stayed 1 night in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For $75 I got a comfortable bed and an updated ensuite what more could I ask for. Very happy
Stayed 1 night in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic accommodation but clean & comfortable. Mattress surprisingly comfy.
Stayed 2 nights in Aug 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good over-night stop at reasonable price, to enjoy some time in Goulburn.
Stayed 1 night in Jul 2019
Response from pc on 8 Sept 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was hard to check in as there was no sign or anything telling us where to pick up the keys to the room.
Stayed 1 night in Jul 2019
Response from PC on 28 Jul 2019
Thank you for your feedback. We will check the check in information on our booking advice and amend if unclear.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from PC on 28 Jul 2019
Thank you

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms great rates will definitely be staying again
Stayed 1 night in Jul 2019
Response from PC on 9 Jul 2019
Thank you. We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from PC on 10 Jul 2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from PC on 10 Jul 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2019
Response from PC on 10 Jul 2019
Thank you

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from PC on 10 Jul 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in middle of town so very convenient
Stayed 1 night in Jun 2019
Response from PC on 9 Jul 2019
Thank you for your positive review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from PC on 10 Jul 2019
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Cosy, comfortable, good value, traditional pub accomm with updated features such as nice modern ensuite. Guest microwave was a bonus.
Stayed 1 night in Jun 2019
Response from PC on 9 Jul 2019
Thank you for yor great review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there every time im in Goulburn it is an exerlent fasility
Stayed 1 night in May 2019
Response from PC on 9 Jul 2019
Thank you for your positive comments.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned pub hospitality- Value for money. If all you need is a cheap nights sleep & off street parking, this is a good solution
Stayed 1 night in May 2019
Response from PC on 9 Jul 2019
Thank you for your review. Hope you can visit us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location and price was good. Room was clean.
Stayed 1 night in May 2019
Response from PC on 9 Jul 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All good except the shower is broken. The shower head won't attach to the wall.
Stayed 1 night in May 2019
Response from PC on 9 Jul 2019
Thank you. We will attend to the shower.

6/10 Okay

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Value for money, neat, very clean, location. Close to facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was 300 yrs old with many architectural features well preserved. Central position.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was the best budget hotel room that we have stayed in for 2 years. The room was small but comfortable. Excellent bathroom with good water pressure. Friendly staff.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap & cheerful which was exactly what we needed. Room was clean, cosy & comfortable with a nice hot shower. Bed was comfy
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly place, easy to check in and out, close to everything.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Peacefully quiet. Pillows way too soft with no neck support.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Location and price,friendly staff and amenities just right
Stayed 1 night in Feb 2019