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Response from Sarah Albrighton, Manager on 24 Apr 2024
Hi Elias,Thank you for your kind words! We're thrilled to hear that Quest Goulburn is your first choice for accommodation. We strive to provide a great all-around experience for our guests, and it's wonderful to know that we've succeeded with you.
10/10 Excellent
Elias
Business traveller, Travelled with partner
13 Apr 2024
Wonderful staff as well!!!
Elias
Stayed 2 nights in Apr 2024
Response from Sarah Albrighton, Manager on 24 Apr 2024
Hi Elias, Thank you so much for you continued support and kind words, looking forward to welcoming you back again soon!
Response from Sarah Albrighton, Manager on 12 Apr 2024
Hi Elias,Thank you so much for your glowing review and for your continued loyalty as a regular guest at Quest Goulburn! We're thrilled to hear that your stay was perfect and met your expectations.We look forward to welcoming you back again soon for another wonderful experience.Warm regards,
Response from Sarah Albrighton, Manager on 28 Mar 2024
Hi Stephen,Thank you for your review! We're thrilled to hear that you enjoyed our great location and found our facility to be nice and new. It's fantastic that you found it quiet as well, ensuring a peaceful stay.We hope to have the opportunity to welcome you back in the future.Kind regards,
Response from Sarah Albrighton, Manager on 27 Feb 2024
Hi Kahlil,Thank you for your kind words. We're delighted to hear that you found our property to be a lovely place overall. Your satisfaction is our priority, and we're thrilled to know we met your expectations. Should you ever find yourself in Goulburn again, we'd love to welcome you back.Kind regards,
10/10 Excellent
Sarah
29 Jan 2024
Sarah
Stayed 1 night in Jan 2024
Response from Sarah Albrighton, Manager on 28 Mar 2024
Hi Sarah, Thank you for taking some time to leave a little feedback about your stay with us, we hope you enjoyed your stay and hope to welcome you back again on your next trip! Warm regards,
Excellent 1 bedroom unit located close to shops and restaurants. Highly recommend. Thanks Beth for you guidance on where to eat
Mark
Stayed 2 nights in Jan 2024
Response from Sarah Albrighton, Manager on 16 Jan 2024
Hi Mark, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our 1-bedroom unit excellent and conveniently located near shops and restaurants.Beth is thrilled to receive your thanks for her guidance on dining options, and we are pleased she could enhance your stay with helpful recommendations.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.If there's anything specific you'd like to share or if you have further feedback, please feel free to reach out.Best regards,
I have stayed at Quest for the third time now while driving between Victoria and Queensland. The place is consistently clean, the check-in process is effortless, and I can rest assured knowing that my car is secure in the underground garage. Without a doubt, I highly recommend Quest and I plan on staying there again in the near future.
Polly
Stayed 1 night in Jan 2024
Response from Sarah Albrighton, Manager on 17 Jan 2024
Hi Polly, We appreciate you taking the time to share your feedback, and we are delighted to hear about your positive experiences during your stays at Quest Goulburn.It's wonderful to know that our commitment to cleanliness, the seamless check-in process, and the secure underground garage have consistently met your expectations. Your recommendation means a lot to us, and we are honored to be your choice when traveling between Victoria and Queensland.We look forward to welcoming you back for another excellent stay in the near future. If there's anything specific you'd like to share or if you have further feedback, please feel free to reach out.Thank you for choosing Quest Goulburn!Best regards,
Response from Sarah Albrighton, Manager on 17 Jan 2024
Hi Gary, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff.Our team takes great pride in providing excellent service, and it's rewarding to know that their efforts have contributed to your satisfaction. Your acknowledgment motivates us to continue delivering exceptional service to all our guests.If there's anything specific you'd like to share or if you have further feedback, please feel free to reach out. We look forward to the opportunity of welcoming you back for another great stay.Best regards,
Amazing friendly staff, plenty of restaurants close by and beautiful clean apartments. Would highly recommend.
Lyndon
Stayed 2 nights in Dec 2023
Response from Sarah Albrighton, Manager on 7 Jan 2024
Hi Lyndon,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff amazing and friendly, and that you enjoyed the convenience of having plenty of restaurants close by.It's particularly heartening to know that you found our apartments beautiful and clean. Your recommendation means a lot to us, and we truly appreciate your kind words.Should your future plans include a return visit, we look forward to the pleasure of welcoming you back for another fantastic stay.
10/10 Excellent
Sophie
26 Dec 2023
Sophie
Stayed 1 night in Dec 2023
Response from Sarah Albrighton, Manager on 16 Jan 2024
Hi Sophie! Thank you for taking some time to leave a little feedback on your recent stay with Quest Goulburn, we're delighted to see your time with us was a 5/5. We hope to see you again on your next trip!Best regards,
Easy access, good parking,very clean, would definitely stay again. Staff very friendly and helpful.
John
Stayed 1 night in Dec 2023
Response from Sarah Albrighton, Manager on 25 Dec 2023
Hi John,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our accommodations to be easily accessible, with good parking and very clean facilities.We appreciate your kind words about our friendly and helpful staff. Your satisfaction is our priority, and we're pleased to know that you would definitely stay with us again.As the holiday season is upon us, we want to extend our warmest wishes for a Merry Christmas filled with joy and festive cheer.We look forward to the pleasure of welcoming you back. Thank you for choosing Quest Goulburn.Best regards,
Excellent accomodation, beautiful, Stylish, modern NEW 10/10 ⭐️⭐️⭐️⭐️⭐️ 5 Star
Beth receptionist at Quest went above and beyond to ensure our stay was Perfect
Professional, friendly & show very high standards to all there guests stay is Perfect
Thank you Beth you are wonderful
Jane
Stayed 1 night in Dec 2023
Response from Sarah Albrighton, Manager on 25 Dec 2023
Hi Jane, Thank you for taking the time to share your outstanding experience with us. We're thrilled to receive your 10/10 rating and the wonderful comments about our excellent accommodation, beautiful and stylish decor, and modern facilities.We will give a special shoutout to Beth, our receptionist, for going above and beyond to ensure your stay was perfect. We're delighted to hear that her professionalism, friendliness, and high standards contributed to making your stay exceptional.As the holiday season approaches, we want to extend our warmest wishes for a Merry Christmas filled with joy, warmth, and wonderful moments.We look forward to the pleasure of welcoming you back. Thank you for choosing Quest Goulburn.Best regards,
Response from Sarah Albrighton, Manager on 25 Dec 2023
Hi Phil, Thank you for your score of 4/5, we appreciate your feedback. Happy Holidays. Best regards,
8/10 Good
Gita
1 Dec 2023
Gita
Stayed 1 night in Aug 2023
Response from Sarah Albrighton, Manager on 25 Dec 2023
Hi Gita, Thank you for your score of 8/10, we appreciate your feedback. Happy Holidays. Best regards,
6/10 Okay
JM
28 Oct 2023
Liked: Cleanliness, amenities
The staff were very helpful and friendly. The property though quite new seemed to have very poor sound insulation. I could hear my immediate neighbours TV etc. and every noise out in the hallway (including some very loud near neighbours several doors down). It made for a restless night. The room fitout was also poor. No lounge chair...just a bed and desk chair and strange long bench chair underneath the TV. Plenty of room for a chair...but instead you are left sitting on your bed. For the price point I thought the product was lacking.
JM
Stayed 1 night in Oct 2023
Response from Sarah Albrighton, Manager on 2 Nov 2023
Dear JM, Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you found our staff helpful and friendly. However, we're genuinely sorry for the inconvenience you experienced due to sound insulation and the room fit-out.Your comments about the noise level are duly noted, and we apologize for any disturbance it caused during your stay. Additionally, we appreciate your feedback about the room's layout. We understand the importance of comfortable seating, and we apologise for any inconvenience caused by the absence of a lounge chair. Your suggestion is valuable, and we will certainly take it into consideration for future improvements.Thank You. We hope to have the opportunity to welcome you back.Sincerely,
This is a great place to stay. New and clean, with wonderful staff. Beth and her team make you feel like you’re at home.
Christine
Stayed 1 night in Oct 2023
Response from Sarah Albrighton, Manager on 2 Nov 2023
Dear Christine, Thank you for your kind words and positive feedback! We're delighted to hear that you had a great stay and that you found our place to be new, clean, and that our staff, especially Beth and our Reception team, made you feel at home. Your feedback is truly appreciated, and we look forward to welcoming you back whenever your travels bring you our way.Warm regards,
Always enjoy my stay. Only thing is that I could hear the people next door talking all night through the due to the connecting door which was not in use. Very loud and not comfortable. Stayed here many times this happening was not very good though. I hope I don’t get a room with a door next time.
Elias
Stayed 2 nights in Oct 2023
Response from Sarah Albrighton, Manager on 24 Oct 2023
Hi Elias, Thank you for taking the time to provide us with your feedback regarding your recent stay at Quest Goulburn. We genuinely appreciate your continued loyalty and your valuable feedback as a returning guest.We are delighted to hear that you have consistently enjoyed your stays with us. However, we sincerely apologise for the inconvenience you experienced during your most recent visit, particularly the disturbance from the adjacent room through the connecting door.We understand that this was not an ideal situation and that it affected the comfort of your stay. Please accept our sincerest apologies for this inconvenience. Please note that the majority of our rooms are equipped with interconnecting doors, which is part of the room design. Unfortunately, this limits our flexibility in addressing the issue. However, we want to assure you that we will do our best to avoid such situations in your future stays.Thank you for your understanding, and we look forward to welcoming you back again soon Elias. Warm Regards,
10/10 Excellent
Brenda
23 Sept 2023
Brenda
Stayed 1 night in Sep 2023
Response from Sarah Albrighton, Manager on 24 Oct 2023
Thank you for 10/10! We appreciate your feedback. Best Wishes.
I really like Beth and all the staff. :) so warm and friendly feels like home every time really welcoming and the place is perfect.
Elias
Stayed 1 night in Aug 2023
Response from Sarah Albrighton - Manager on 18 Aug 2023
Hi Elias, thank you so much for this lovely review on our Beth - and our Hotel - we're so pleased to know your time with us is pleasant, and our staff is always accommodating to you during your time with us. We hope we can continue to make Quest Goulburn a second home for you during your travels, and look forward to seeing you on your next trip Elias. Warm Regards.
Clean and quiet apartments with good amenities and generous provisions.
Marita
Stayed 1 night in Aug 2023
Response from Sarah Albrighton - Manager on 18 Aug 2023
Hi Marita, thank you for taking some time to leave this lovely review on our Hotel, we're so pleased to know we're able to provide the best service to you and hope to continue doing so on your next trip to Goulburn. Warm Regards.
We loved the shower and the comfortable bed, also walking distance to the pub. Would stay here again and would recommend to others.
Danielle
Stayed 1 night in Aug 2023
Response from Sarah Albrighton - Manager on 18 Aug 2023
Hi Danielle, thank you so much for this awesome review on our Hotel. We're so glad our rooms could offer comfort to you during your time with us, and we hope your stay was pleasant. We look forward to welcoming you back again soon!Warm Regards.
10/10 Excellent
Dean
31 Jul 2023
Dean
Stayed 1 night in Jul 2023
10/10 Excellent
Gary
22 Jul 2023
Our stay was short, but everything we needed was in place.
Thank you for a very clean, warm and comfortable stay
Gary
Stayed 1 night in Jul 2023
Response from Quest Goulburn on 31 Jul 2023
Hi Gary, we're so pleased to see your stay with us was warm and comfortable, we're so happy your time here with us and in Goulburn was pleasant and we so look forward to welcoming you back again soon!Warm RegardsSarah AlbrightonManager
Great location, very comfortable bed and nice room with good amenities. Close to all shops, supermarket, cafes, restaurants and bars.
Fabulous Staff, very friendly and very helpful.
Elias
Stayed 1 night in Jul 2023
Response from Quest Goulburn on 22 Jul 2023
Hi Elias, thank you for taking the time to leave some feedback about your recent stay with us! We are so pleased to see your stay was comfortable, and that our staff provided the best service for you during your time with us. We hope to see you again soon!Warm RegardsSarah AlbrightonManager
Great room and location made better by the fabulous friendly ladies in reception.
Brian
Stayed 1 night in Jul 2023
Response from Quest Goulburn on 22 Jul 2023
Hi Brian, thank you kindly for your wonderful feedback on your recent stay with us. We're so glad you enjoyed your time and our lovely reception ladies provided the best service to you during your time here. We hope to be welcoming you back again soon!Warm RegardsSarah AlbrightonManager
Hi Warren, thank you for taking the time to leave a score of your recent stay with us! We're so pleased your time was 5/5 and we hope to be welcoming you back again soon. Warm RegardsSarah AlbrightonManager
10/10 Excellent
Matthew
Business traveller, Travelled with partner, Travelled with group
5 Jul 2023
Liked: Cleanliness
Clean and friendly staff as well
Matthew
Stayed 1 night in Jul 2023
Response from Quest Goulburn on 22 Jul 2023
Hi Matthew, we thank you for taking the time to leave some feedback on your recent stay with us here at Quest Goulburn. We are so pleased to know your stay was a 5/5 and our staff provided great service to you during your time with us. We hope to be welcoming you back again soon. Warm RegardsSarah AlbrightonManager
Hi Jeff, thank you for your lovely feedback on our team members, we hope your stay was comfortable and we hope to be welcoming you back again soon. Warm RegardsSarah Albrighton Manager
Excellent accommodation and warm and friendly staff. The two bedroom apartment was immaculate and had everything needed.
Kevin
Stayed 1 night in Jul 2023
Response from Sarah on 4 Jul 2023
Pamela Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Quest Goulburn. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!
The usual quality you would expect from the Quest chain. They could supply not towels though. Two towels for two people isn’t enough.
Allyson
Stayed 1 night in Jun 2023
Response from Quest Goulburn on 5 Jul 2023
Hi Allyson, we thank you for leaving some feedback about your recent stay with us here at Quest Goulburn. We're pleased to know you enjoyed your stay but do apologise for any inconvenience about the towels. Reception is always happy to provide extra towels upon request, but we will take your feedback on board to improve upon in the future. Thank you again and we hope to be welcoming you back again soon. Warm RegardsSarah AlbrightonManager
Dear Pamela, Thank you for taking a moment to share your experience at Quest Goulburn. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Warm regards, Sarah Albrighton Manager
Dear Rusell, Thank you for your high rating, we are super pleased to see you enjoyed your stay. and look forward to welcoming you back on your next visit. Warm regards,Sarah AlbrightonProperty Manager
Dear Rachel, Thank you for sharing a review of your recent experience. Our team here at Quest Goulburn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Warm regards, Sarah Albrighton Manager
10/10 Excellent
Derek
Travelled with family, Travelled with partner
28 May 2023
It was clean and spacious. The parking was convenient.
Derek
Stayed 1 night in May 2023
Response from Sarah on 30 May 2023
Dear Derek, Thank you for choosing us as your accommodation provider. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Quest Goulburn in the near future. Warm regards, Sarah Albrighton Manager
Clean and modern. Quiet location. Friendly and helpful staff.
Karen
Stayed 1 night in May 2023
Response from Sarah on 30 May 2023
Dear Karen, Thank you for taking a moment to share your experience at Quest Goulburn. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Warm regards, Sarah Albrighton Manager
Dear John, Thank you for sharing a review of your recent experience. Our team here at Quest Goulburn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Warm regards, Sarah Albrighton Manager
Dear Jade, Thank you for taking a moment to share your experience at Quest Goulburn. We are so pleased to hear you found our service to your liking. We look forward to welcoming you back again soon. Warm regards, Sarah Albrighton Manager
Thank you Beverly for the 5/5 review. We are pleased you enjoyed your stay.
10/10 Excellent
Catriona
Travelled with partner
24 Apr 2023
Liked: Cleanliness, amenities
Great location close to everything. Staff were very friendly and helpful. Room had a nice layout and was really comfortable.
Catriona
Stayed 4 nights in Apr 2023
Response from Sarah on 12 May 2023
Dear Catriona, Thank you for choosing us as your accommodation provider. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Quest Goulburn in the near future. Warm regards, Sarah Albrighton Manager
Spacious, modern and comfortable apartment. Clean and tidy and had everything we needed.
Jennifer
Stayed 1 night in Apr 2023
Response from Sarah on 30 May 2023
Thank you Jennifer for leaving a review. We’re so glad you were able to visit us at Quest Goulburn Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.
Dear Georgia, Thank you very much for your review of the recent stay. We appreciate you taking the time as feedback is extremely valuable to us to improve our guest experience continually. Thanking you, Sarah Albrighton Manager
10/10 Excellent
Amanda
18 Apr 2023
Liked: Cleanliness, room comfort
Goulburn goldmine
Fabulous hotel. Very friendly staff. Wonderful place.
Amanda
Stayed 1 night in Apr 2023
Response from Sarah on 21 Apr 2023
Dear Amanda, Thank you for sharing a review of your recent experience. Our team here at Quest Goulburn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Warm regards, Sarah Albrighton Manager
Nice new facility in a quaint city with dining and shopping in walking distance. The receptionist Beth made us feel like family and welcomed us as such.
Matthew
Stayed 1 night in Apr 2023
Response from Sarah on 21 Apr 2023
Dear Matthew, Thank you for your fabulous review. Beth is such a genuine person in general, I'm extremely happy she made a great impression on you. We hope you will visit again soon. Warm regards,Sarah AlbrightonManager
Very nice fresh hotel. Staff were amazing special mention to Beth who really is dedicated to the client experience.
Jamie
Stayed 1 night in Mar 2023
Response from Sarah on 30 Mar 2023
Dear Jamie, We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments - thank you very much. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. Beth will be delighted to hear of this feedback. We also hope your stay was comfortable, and that you had easy access to everything you needed.Warm regards,Sarah AlbrightonManager
10/10 Excellent
Phillip
Travelled with partner
5 Mar 2023
Liked: Property conditions & facilities
Very good property staff are the best 👍
Phillip
Stayed 1 night in Mar 2023
Response from Sarah on 30 Mar 2023
Dear Phillip, Thank you for taking a moment to share your experience at Quest Goulburn. We are so pleased to hear you found our service to your liking and that you appreciate our staff and service. We look forward to welcoming you back again soon. Warm regards, Sarah Albrighton Manager
10/10 Excellent
Mick
18 Feb 2023
Mick
Stayed 1 night in Feb 2023
Response from Manager on 20 Feb 2023
Dear Mick, Thank you for the 10/10 review.We look forward to welcoming you back.warm regards,Sarah AlbrightonManager
Have always enjoyed our stay, have stayed there 9 times
Robyn
Stayed 1 night in Feb 2023
Response from Sarah on 20 Feb 2023
Dear Robyn, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Sarah AlbrightonManager