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Reviews of Campanile Chantilly

3 out of 5
Campanile Chantilly
route de Creil rue des Fougeres, Gouvieux, Oise

Reviews

6.8
Rating 10 - Excellent. 34 out of 300 reviews" "
Rating 8 - Good. 116 out of 300 reviews" "
Rating 6 - Okay. 85 out of 300 reviews" "
Rating 4 - Poor. 47 out of 300 reviews" "
Rating 2 - Terrible. 18 out of 300 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ashley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was booked for a 5 night stay in November. Stayed one night and checked out. Bathroom was dirty, hair in the tub and walls, floors had dirt in the corners. Room had cockroaches on the walls and in the bathroom climbing the shower curtains. Overall just gross.
Stayed 5 nights in Nov 2023
Response from La réception on 4 Dec 2023
Chère cliente,Nous sommes sincèrement désolés que votre séjour ne vous ai pas donné entière satisfaction. Notre hôtel étant à proximité immédiate des bois, l'aération de nos chambres par le personnel de nettoyage, ne permet pas d'éviter à 100 % qu'une bestiole ne puisse pas rentrer dans la chambre et nous en sommes désolés.Cordialement

8/10 Good

audrey

Stayed 1 night in Oct 2023
Response from La réception on 8 Nov 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Hideaki

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from La réception on 26 Oct 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Noel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good value
Stayed 2 nights in Sep 2023
Response from la réception on 25 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La réception on 27 Sept 2023
Merci pour votre commentaire.Nous serons ravis de vous accueillir à nouveau.

10/10 Excellent

Andre

Stayed 2 nights in Jul 2023
Response from La réception on 25 Jul 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

PATRICE

Stayed 4 nights in Jun 2023
Response from Christine on 4 Jul 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Beatriz

Stayed 5 nights in Jun 2023
Response from c on 4 Jul 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Regis

Stayed 2 nights in Apr 2023
Response from La réception on 10 May 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

julien

Stayed 2 nights in Apr 2023
Response from stephane G. on 28 Apr 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Clémentine

Stayed 1 night in Apr 2023
Response from Christine G. on 17 Apr 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

DAVID

Stayed 1 night in Mar 2023
Response from Christine on 28 Mar 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christine on 27 Feb 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

2/10 Terrible

Folashade

Stayed 2 nights in Feb 2023
Response from Christine on 27 Feb 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Stuart

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was what I expected
Check in was a little long - room is what I expected - hard bed - hard thin towels - they charged me three times which I spotted !
Stayed 1 night in Jun 2022
Response from Christine on 25 Jul 2022
Bonjour, Nous vous remercions pour votre commentaire. Nous ne constatons pas de paiement x 3 et dans tous les cas, si une erreur a été commise, votre carte bancaire a été recréditée immédiatement. Cordialement

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are basic but very comfortable and clean. Friendly staff too. But evening meal was very bad. Only two choices of a hot meal, both with rice which was supposed to be hot but was tepid to cold. Not happy with the meal but everything else was great.
Stayed 2 nights in Aug 2019
Response from Stéphane G. on 5 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Mel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, room comfort
Tired and needs updating.
Helpful staff. Run down condition of paths, stairs and some facilities in room - air con and hairdryer didn't seem to work, but not needed. Convenient bar and restaurant,but food not particularly good for the price. Convenient position just out of the town and not far from the enormous commercial centre at St Maximim.
Stayed 1 night in Jun 2019
Response from Stéphane G. on 12 Jun 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Stéphane G. on 3 May 2019
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to break the return to Calais
Quiet location with spacious and comfortable room and very good breakfast buffet. Chantilly is a beautiful town well worth a visit.
Stayed 1 night in Aug 2018
Response from Stéphane G. on 13 Aug 2018
Dear Customer I am happy with your satisfaction and I confirm you that we are ideally located to visit the town of Chantilly and its approximately see you soon

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Chantilly overnight stay
Convenient for overnight stay on the edge of Chantilly. Secure, free parking. Dinner OK.
Stayed 1 night in Jun 2018
Response from Delphine on 10 Jun 2018
Cher client, nous sommes ravis d' apprendre que vous avez apprécié votre séjour dans notre établissement. A bientôt chez Campanile

4/10 Poor

Andrew, N. CA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Camping in a motel room
This is like a US motel from the 60s but in France. The grounds and exterior are in a state of disrepair with dangerously cracked and broken sidewalks to get to rooms at the rear and peeling paint. The first room we were offered at the quiet rear of the building had a non-functioning heater. The second room at the front faced a busy street and an outdoor carwash that was often noisy. The room had a nightstand on only one side of the bed and only one chair unlike the first room with the broken heater which had two of each. There were no drapes to block out the light. There was a strange metal screen that had to be hand-cranked down and allowed in light through many small holes. Breakfast was inadequate with no eggs, not even hardboiled. The staff were friendly and tried to be accommodating within the limits of the facilities. Others might find Campanile Chantilly accepteable. We would not return there.
Stayed 2 nights in Apr 2018
Response from Stéphane G. on 15 May 2018
Dear Customer, We took into account all your remarks and change rooms according to your wishes.  I still do not understand your dissatisfaction because you are staying longer days anyway. Best regards

6/10 Okay

Michel

Liked: Staff & service
Response from delphine L on 11 Apr 2018
Cher client, merci d' avoir pris le temps de nous faire part de votre commentaire sur Expedia. A bientôt chez Campanile

2/10 Terrible

Marianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs major renovation...
Very disappointed, worst restaurant meal in France, and over priced, very old furnishings in room, had to climb difficult outside stairs, and for an older person, very hard, shower head had leak straight out on the side, sink in bathroom did not drain, odd cupboard and storage area,... very hard bed, only 1 thin pillow each...

6/10 Okay

Verified traveller

Liked: Cleanliness
At their mercy
The tiny room (two twin beds pushed together)was clean but the pillows were flat and no hand towels or wash cloths. We intended to have the continental breakfast for 9 euro, but when we checked out the buffet there was little food left - No bread for toast, no eggs, no meat. We left without eating. The motel is too far from town to walk, so they have you at there mercy for meals if you don't have a car. Thankfully, we did! Fantastic restaurants in town.

8/10 Good

Gutties, UK

Liked: Staff & service
Good value for money for the area
You get what you pay for here - the Campanile in Chantilly is much cheaper the other "fancy" hotels in the area and offers a good sized, clean room which is ideal for a business trip. Staff are efficient, though always busy - check in and out is quick. WiFi speed is diabolical though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
I was on a business trip very nice hotel

4/10 Poor

Stevie, England

Disliked: Property conditions & facilities, room comfort
OK for a no frills hotel?
Ok for a no frills hotel? However dining is always a disappointment. No wonder we got the 2012 Olympics if food is bad like this in Paris. Ordering my meal..... 'Are you ready to order?' 'Yes, can I have the salmon?' 'No, sorry, the salmon is off tonight' 'OK do you have another fish?' 'Yes we have sole' 'OK, can I have salad?' 'Sorry salad is off tonight' 'OK, can I have ratatouille? and can I have a beer to drink?' 'Yes the Ratatouille is OK, but the beer is off tonight' This is a hotel? Really? The last time I stayed I had a steak which would have been the worst I had ever eaten - except that I couldn't eat it since it was so tough. I had maybe two mouthfuls but even the steak knife could not cut it. I wanted to complain but there were no staff in the restaurant as they were obviously understaffed and busy. I waited over 20 minutes during which I ate the fries and salad but left the steak. When the waitress eventually came she noted I had not eaten the steak and offered something else but of course it was now too late. I offered to pay for the fries and salad but not the steak and was told that it was not an option as I had to either eat it or pay for it since I had ordered it. To be fair to the staff at the hotel, the waitress is also the barmaid and the reception. Maybe this is why is it not too expensive? I only stay here when there is no alternative. I have low expectations here and sometimes they achieve my expectations - sometimes unfortunately not.

8/10 Good

Michael J.

Liked: Staff & service
A quick stop to visit relatives
Perfectly decent place and great value for money and well located for Chantilly.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stinky but clean
The check-in person hopefully was tired from a long day, but that still would not excuse her demeanor. The room itself was clean, bathroom good but there was a smell of mildew/mustiness. Would not recommend to anyone suffering from allergies.

8/10 Good

Kerry, Brisbane

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Chantilly
I have stayed at this hotel previously and it has everything for a budget hotel at the higher end. The rooms are perfect, the restaurant has a good standard of food and the staff were helpful and friendly.

6/10 Okay

pat, cheshire

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overnight stop on way to Dordogne
The hotel was not as easy to find as expected. The room was clean and bed comfortable, though I think a previous guest had smoked in there. The young man on reception was brusque, ignorant and unhelpful. I should add that I speak good French so can't excuse him because of the language barrier. In conclusion, nothing to recommend this hotel over all the similar ones available.

10/10 Excellent

russ, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class accommodation
A warm welcome and a nice clean room,comfy bed and a reasonable price what more can you ask for.

2/10 Terrible

Sammy, Holland

Disliked: Staff & service, room comfort
Comfy beds
The only good thing about this hotel is the beds. That is, the beds themselves. Pillows were very bad. Small rooms, no luxury. Breakfast of a bad quality en staff grumpy.

4/10 Poor

MR, Montreal

Disliked: Cleanliness, property conditions & facilities
used to be great. now real bad
Food is horrible. Imagine that they had no cheese, no tomatoes...in France! I used to stay there twice to three times a year. never again. Campanile hotels in France are not what they used to be. They deserve only one star.

10/10 Excellent

David, Whitstable

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Restaurant & Service
Really comfortable and splendid staff - just a pity about the dawn to dusk car washing facilities outside the hotel.

2/10 Terrible

bobcuk, Newmarket ,UK

Disliked: Staff & service, property conditions & facilities
bad service,
not satisfied

4/10 Poor

bobcuk, chantilly

good
comfortable

8/10 Good

Verified traveller

Liked: Cleanliness
Good value hotel near Chantilly, good stop off poi
Rooms are comfortable and fairly basic, but good value for money.

8/10 Good

R, France

Liked: Cleanliness, property conditions & facilities, room comfort
A little out of the way
Clean friendly but not in the center of town

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic but adequate
Room basic but had all we needed, though several things didn't seem to work properly. We chose the hotel for it's location which was perfect for us.

4/10 Poor

Verified traveller

Disliked: Staff & service
going down the tube
the food served at this Campanile is terrible. I used to stay there a few years back and food was always well prepared. The buffet today is a name only. there was nothing to eat at the buffet one evening. I complained and 20mn later nothing was done. I left and went to eat in town. the restaurant service stinks. I elected to eat out every day.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Allan, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value
motel style of rooms which allowed parking near room. the staff extremely helpful and spoke good english.

10/10 Excellent

Jp, Birmingham, West Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very peaceful, super confortable beds, great service at the desk

6/10 Okay

Aly, Normandy France

Liked: Room comfort
ok but not the best
Staff helpful and friendly. Bathroom not as clean as I would have liked and hair dryer not working. Although the hotel had a restaurant it was a bit pricey and there were no other eating places nearby. I always book Campanile as they are generally very good and I know there will be a kettle in the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Chantilly
stayed for one night at Campanile Chantilly, a well presented/modern room 5mins drive from centre Chantilly - a lovely town to visit. Good hotel for the money.

10/10 Excellent

Andreas

Stayed 1 night in Mar 2024
Response from La réception on 1 Apr 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from La réception on 2 Feb 2024
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.