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Room was dirty and it smelled, asked for a refund but was denied. Checked in and out within the first 20 minutes. Would not recommend staying here.
Cameron
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Cameron, we are sorry to hear that your experience was not great. While we understand your frustration and not wanting to stay, please understand that your reservation was pre-paid to Expedia and the hotel isn't able to issue a refund. Our team will also look into what went wrong with the room and make the necessary adjustments to ensure this doesn't occur again. We hope the next time you are in Granbury, you would be willing to give La Quinta Inn & Suites Granbury another opportunity to show you an outstanding experience.
Everything was great...didnt likevthe party going on in the parking lot with the grill and loud talking but a great place to stay.
Wayne
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Thank you, Wayne, for the 5-star review. We are delighted to hear that you enjoyed your stay with us other than the party outside. We apologize for any inconvenience or disturbance that the other guests may have caused. Our desk staff will work to communicate with guest if they hear or see anything like what you experience. We hope the next time your travels bring you to Granbury, La Quinta Inn & Suites will once again be your to go hotel.
LaQuinta, is in walking distance of shopping and eatery.
It is easy accessible.
Mary
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Mary, thank you for the 5-star review. Our staff also loves the location of the hotel with the close proximity to the shopping and dinning without having to deal with the noise from the highway. It was pleasure to serve you, and we hope we have the chance to be your host again the next time you are in Granbury.
The property was clean and the staff was friendly. The bathtub could use a little updating. .
Kelli
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Kelli, thank you for the positive review. It was our pleasure to service you during your visit to Granbury. Our staff appreciates the kinds words and will continue to work hard to make every guest feel special. We apologize about the condition of the bathtub and will address it during our next phase of renovations. We hope our clean rooms and friendly staff will have you choosing La Quinta Inn & Suites Granbury again the next time you are in Granbury.
I would have given it a 5 star, but the water pressure is pretty low and the breakfast was poor, for such a nice place. Staff was great. I would stay there again.
Gary
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar 2024
Thank you, Gary, for the positive review. We apologize for the low water pressure and poor breakfast. Our team will look into both issues to ensure this doesn't occur again. It was our pleasure to serve you, and our team can't wait until your next visit to Granbury to be your host again.
First off all the staff there were outstanding. The front desk person, and anyone else I met was very friendly. The only reason where I knocked it down was the water pressure was so weak. And the other thing is the stuff around the bathtub needed to be repaired a little. Besides that I had a great stay, and I would stay there again if I come back.
ROBERT
Stayed 4 nights in Jan 2024
Response from GM on 2 Feb 2024
Thank you, Robert, for the above average review. Our staff strive to provide a 5-star experience for our guest and it was our pleasure to serve your. We apologize for the low water pressure and issues with the bathtub. Our maintenance staff will address both the issues immediately. While your stay this time wasn't perfect, we do hope La Quinta Inn & Suites Granbury has the pleasure to be your host again the next time you are in Granbury.
Thank you, Michael, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
8/10 Good
William
20 Jan 2024
Liked: Cleanliness, staff & service, amenities
Breakfast was kinda cold. Other than that it was a nice stay
William
Stayed 1 night in Jan 2024
Response from GM on 2 Feb 2024
Thank you, William, for the positive feedback. We apologize the breakfast was cold and will check to make sure our warms are working properly. When your travels bring you back to Granbury, we hope you will once again choose La Quinta Inn & Suites Granbury. Safe travels until next time.
We strive to make each stay perfect. Thank you, Shawn, for the 5-star review. We hope you will return to La Quinta Inn & Suites Granbury again in the near future.
We stayed here for a golf tournament close by. It's location is great for enjoying Granbury and the area towns. The dining room was cleaned and majority of the staff was very friendly.
Lynette
Stayed 2 nights in Oct 2023
Response from GM on 16 Jan 2024
Thank you, Lynette, for the 5-star review. Our staff and guest do love the location of your hotel. As you mentioned it is close to the town as well as the golf course in the neighborhood behind the hotel. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
10/10 Excellent
Pennie
22 Dec 2023
Pennie
Stayed 1 night in Dec 2023
Response from GM on 16 Jan 2024
Thank you, Pennie, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.EditDelete
Thank you, Penelope, for the positive review. Marleene is always ready to go above and beyond for any guest and embraces our "HERE FOR YOU" moto. We hope Marleene's great customer service will have you choosing La Quinta Inn & Suites Granbury the next time your travels bring you to Granbury.
We strive to make each stay perfect. Thank you, Todd, for the 5-star review. We hope you will return to La Quinta Inn & Suites Granbury again in the near future.
My only complaint was the lighting in the bathroom. Other than that, everything was great!
Jason
Stayed 2 nights in Nov 2023
Response from GM on 7 Dec 2023
Thank you, Jason, for the 5-star review. We apologize for the limited lighting in the bathroom and will have our maintenance staff look into how we may brighten up the room. We hope to your excellent experience will have La Quinta Inn & Suites Granbury be your to-go hotel each time you are in town.
The 2nd floor where we stayed smelled like a stinky locker room. The paint was peeling in the room and the tub was rusted, pubic hair on the floor from the previous guests. The room shared a wall with the elevator which made loud knocking noises all through the night. The carpet was sticky and in need of a good cleaning. The air unit in the room wouldn’t keep a consistent temperature.
Verified traveller
Stayed 2 nights in Nov 2023
Response from GM on 4 Dec 2023
Thank you for taking the time to leave us feedback on your recent stay. We are sorry your stay wasn't enjoyable. We apologize for the issues you encounter during your stay. Our team has worked hard to address the issues you have mentioned to make sure no guest has the same experience as you did. We do hope you reconsider the next time you are in Granbury and give La Quinta Inn & Suites another opportunity to show you an outstanding experience.
Duane, thank you for the perfect rating. It was our pleasure to serve you and we hope during your next visit to Granbury, La Quinta Inn & Suites once again has the chance to be your host.
The horel was clean and staff was friendly as well as helpful
Heather
Stayed 3 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank you, Heather, for the 5 star-review. Our guest love our clean and comfort rooms. It was our pleasure to be your host. It is our hope when your travels bring you back to Granbury, La Quinta Inn & Suites Granbury once again will be your go to hotel.
Thank you, Mark, for the 5 star review. When your travels bring you back to Granbury, TX, we hope you will return to La Quinta Inn & Suites - Granbury.
Thank you, Heather, for the positive review. Next time you are in the Granbury area, we hope to have the chance to give you a 5 star service.
6/10 Okay
Tim, Midland
Travelled with partner
16 Oct 2023
Liked: Cleanliness, staff & service, amenities
The air conditioner made a loud screeching noise the whole stay and I was charged twice for my stay. Hopefully one of the charges will “drop off” and I won’t have to call. Not sure why but the whole place smells musky. Other than that it wasn’t bad for the price in the area everything else was outrageously expensive
Tim
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Tim, we apologize your stay was just average due to the AC and billing issues. Our staff will look into both issues and resolve them quickly so future guest don't encounter the same issues. Next time you are in Granbury, La Quinta Inn & Suites Granbury hopes to have another opportunity to serve you and show you a great stay.
8/10 Good
Mary
Travelled with family
15 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Mary
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Thank you, Mary, for the positive review. We strive for perfection, and hope on your next visit your stay will be perfect.
Water pressure in shower was a little low. Otherwise our stay there was pleasant.
james
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
James, thank you for the 5-star review. We apologize the shower had low pressure and will have our maintenance staff look into that. We hope during your next visit to Granbury, we have the opportunity to make your experience even better.
The "breakfast" was inferior! Poor selection, inadequate utensils, and they "cut" off service randomly! The only negative issue was this. Great otherwise.
Terrence
Stayed 3 nights in Oct 2023
Response from GM on 24 Oct 2023
Terrence, thank you for the positive feedback. We will work to improve our breakfast for our guest to enjoy after a restful night sleep. We hope the next time your travels bring you to Granbury, you will once again choose La Quinta Inn & Suites Granbury.
Lindsay, thank you for the 5-star review. It was our pleasure to be your host and we can't wait until next time your travels bring you to Granbury and La Quinta Inn & Suites.
6/10 Okay
Gianna
10 Oct 2023
Nice people, but for a small town it’s very busy.
Gianna
Stayed 1 night in Oct 2023
Response from GM on 11 Oct 2023
Thank you, Gianna, for the kind words. Our guest love how friendly and professional our staff are. We apologize your stay was just average due to the busyness of our town. Granbury has many events during the weekends which does bring in many guests from out of town. We hope you will consider coming to Granbury during our slow season and once again choose La Quinta Inn & Suites Granbury to provide your lodging needs.
They didn’t have the accessible room we reserved. They only had one with a sauna that we didn’t want and charged us extra.
Verified traveller
Stayed 2 nights in Oct 2023
Response from GM on 11 Oct 2023
Thank you for taking the time to give feedback on your recent stay. We apologize for any inconvenience caused due to the issues with your reservation. Thank you for working with us to resolve the issue. We do hope the next time your travels bring you back to Granbury, you will consider La Quinta Inn & Suites Granbury again.
Thank you, Jessie, for rating your stay. We apologize your stay was average. Our staff will work to improve our hotel and service to ensure a better experience for our guest in the future. We hope next time your are in Granbury, we have the opportunity to show you wonderful stay.
6/10 Okay
Scott
2 Oct 2023
Scott
Stayed 2 nights in Sep 2023
Response from GM on 4 Oct 2023
Scott, we are sorry your stay was just average. We hope the next time your travels bring you to Granbury, we have the opportunity to show you an amazing experience.
Karen, we are disappointed your stay was below average. Next time you are in Granbury, we hope you will give us an other opportunity to show you an outstanding experience.
6/10 Okay
Kirby
Travelled with family
20 Sept 2023
Liked: Amenities
Terrible smell odor.
Kirby
Stayed 1 night in Sep 2023
Response from GM on 20 Sept 2023
Kirby, thank you for your feedback and are sorry to hear it was just average. We apologize for the unpleasant odor in lobby and throughout the main floor. We are working to eliminate the odor and hope to have it resolved soon. We hope the rest of your stay was enjoyable and hope the next time you are in town, you will give La Quinta Inn & Suites Granbury another opportunity to show you a wonderful experience.
8/10 Good
James
17 Sept 2023
James
Stayed 1 night in Sep 2023
Response from GM on 11 Oct 2023
James, thank you for the positive review. We hope next time you visit Granbury, we will be able to give you an even better experience.
8/10 Good
Peggy
Travelled with family
9 Sept 2023
Liked: Amenities
Front doors didn’t shut all the way. Had a bug-not threatening-room smelled musty. Beds comfy. Staff nice
Peggy
Stayed 1 night in Sep 2023
Response from GM on 10 Sept 2023
Thank you, Peggy, for a positive review. We apologize for the issues we had during your visit with our main entry doors. We are happy to report the issue has been fixed. We also apologize for the musty smell in the room and will look at how we can better remove moisture from the rooms during the summer season. We do hope our comfy beds and friendly staff will have you selecting La Quinta Inn & Suites Granbury again the next time you are in Granbury.
We strive to make each stay perfect. Thank you, Orlando, for the 5-star review. We hope you will return to La Quinta Inn & Suites Granbury again in the near future.
10/10 Excellent
Stephanie
20 Aug 2023
Stephanie
Stayed 2 nights in Aug 2023
Response from GM on 9 Sept 2023
We strive to make each stay perfect. Thank you, Stephanie, for the 5-star review. We hope you will return to La Quinta Inn & Suites Granbury again in the near future.
Great place to stay! SUPER friendly staff, rooms were clean, new, and very modern. Nice free continental breakfast as well.
I don’t really do reviews, but I felt this hotel deserved to be recognized!
Jessie
Stayed 3 nights in Aug 2023
Response from GM on 23 Aug 2023
Jessie, thank you for the amazing review. It was our pleasure to provide you with clean comfortable room and to serve you during your visit to Granbury. We hope the next time you visit Granbury; we have the privilege to serve you again.
10/10 Excellent
Dolores
18 Aug 2023
Liked: Cleanliness
Dolores
Stayed 1 night in Aug 2023
Response from GM on 23 Aug 2023
Thank you, Dolores, for the 5-star review. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
4/10 Poor
Verified traveller
13 Aug 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Need to up their cleaning game!
This room was fine, but not very clean at all. They are now under new management, & only clean the rooms every 3 days (there is actually a sign posted in the lobby about this). It was gross…. I hated going into the bathroom.
On the plus side, you had complete control of the AC all night long.
Verified traveller
Stayed 1 night in Aug 2023
Response from GM on 13 Aug 2023
Thank you for taking the time to give feedback on your stay. Our housekeeping policy has changed for guest staying more than one night to have serve every 3 days or when request. However, once a guest checks out the rooms do get cleaned. We apologize if your room didn't feel clean or wasn't clean upon your arrival and would have loved to have a chance to make it right. We hope the next time you are in Granbury, we have the opportunity to show you an amazing experience.
10/10 Excellent
Laura
6 Aug 2023
Laura
Stayed 1 night in Aug 2023
Response from GM on 27 Aug 2023
Thank you, Laura, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
Nice property for an overnight stay. Reception was welcoming and staff was friendly. Some of the furnishings in the room were damaged and needed to be replaced, but overall it was about what I would expect for a La Quinta. — DCK
David
Stayed 1 night in Aug 2023
Response from GM on 8 Aug 2023
Thank you, David, for the 5-star review. Our maintenance will work on repairing the items you mentioned and you comments will be kept in mind as we continue our renovations. It was our pleasure to serve you and we hope the next time you are in Granbury, La Quinta Inn & Suites has another opportunity to serve you.
8/10 Good
Eugenio Ayala
21 Jul 2023
Eugenio Ayala
Stayed 4 nights in Jul 2023
Response from GM on 26 Jul 2023
Thank you, Eugenio, for the positive review. We strive for perfection, and hope on your next visit your stay will be perfect.
10/10 Excellent
Felipe
4 Jul 2023
Felipe
Stayed 1 night in Jul 2023
Response from GM on 8 Jul 2023
Thank you, Felipe, for the 5-star review. When your travels bring you back to Granbury, TX, we hope you will return to La Quinta Inn & Suites - Granbury.
8/10 Good
Brook
2 Jul 2023
Brook
Stayed 2 nights in Jun 2023
Response from GM on 8 Jul 2023
Thank you, Brook, for the positive review. We strive for perfection, and hope on your next visit your stay will be perfect.
Easy friendly checkin
Very nice room
City trolley stops here- free rides to Historic square
Jodi
Stayed 1 night in Jun 2023
Response from GM on 8 Jul 2023
Thank you, Jodi, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
10/10 Excellent
Kathryn
13 Jun 2023
Kathryn
Stayed 2 nights in Jun 2023
Response from GM on 8 Jul 2023
Thank you, Kathryn, for the 10 out of 10 review. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
10/10 Excellent
Howard
31 May 2023
Howard
Stayed 3 nights in May 2023
Response from GM on 3 Jun 2023
Wow, Howard, thank you for the 5-star review. It was our pleasure serving you during your stay. We hope the next time your travels bring you back to Granbury, La Quinta Inn & Suites Granbury once again has the opportunity to be your host.