Exterior

Reviews of Best Western Kent Narrows Inn

2.5 out of 5
Best Western Kent Narrows Inn
3101 Main Street, Grasonville, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1000 reviews" "
Rating 8 - Good. 328 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location , close to food and walking trails. The view was to die for.
Stayed 1 night in May 2024
Response from Front desk on 10 May 2024
Thank you. we are delighted that you enjoyed the view of the Eastern Bay. The sunsets are lovely to watch from outside your room.

10/10 Excellent

Michael, State College

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is superb!
Stayed 1 night in May 2024
Response from front desk on 7 May 2024
Thank you for your visit. We are delighted that you enjoyed the location. Restaurants, dock bars. and walking trails are only a short walk away from the Best Western Kent Narrows.

10/10 Excellent

Darrell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from front desk on 4 May 2024
Thank you for choosing the Best Western for your stay.

6/10 Okay

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service
The view is really nice, with the boats and the marina in front of the hotel. The room is clean but the elevator and the corridor going to the elevator is not clean.
Stayed 1 night in Apr 2024
Response from front desk on 27 Apr 2024
Thank you for your response. We will follow up on your comments regarding the exterior corridor and outside elevator.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service
Duid not stay there due to mistake in booking neither hotel or expedia would work to resolve. Never use either one again!!!
Stayed 1 night in Apr 2024
Response from front desk on 27 Apr 2024
Please do not fault the hotel for your experience with Expedia. You have to follow the booking and cancellation policy with Expedia. Your reservation was made with them. It is unfair to hold us responsible. Please take back your poor rating with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from front desk on 23 Apr 2024
Thank you. We appreciate the feedback.

8/10 Good

Sandra

Stayed 1 night in Apr 2024
Response from front desk on 4 May 2024
Thank you for choosing the Best Western for your stay.

6/10 Okay

Terri

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on 12 Apr 2024
In the hospitality business, there is no time for unfriendliness service and unclean rooms. We are a staff that cares for each and every guest.

10/10 Excellent

Tamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked that you enter everything from the outside, no interior halls! No carpet in rooms! Great breakfast!
Stayed 3 nights in Mar 2024
Response from front desk on 3 Apr 2024
Thank you. We are delighted that you enjoyed your stay. Our reviews have been positive regarding the new vinyl flooring.

10/10 Excellent

April

Liked: Cleanliness, staff & service
A little outdated but clean and friendly staff.
Stayed 2 nights in Mar 2024
Response from front desk on 2 Apr 2024
The Best Western Kent Narrows opened in 1990 as a Comfort Inn. It was the first hotel to open on Kent Narrows. Now, the Holiday Inn Express, Quality Inn, Hilton Garden Inn and recently, the Hyatt Place exist on Kent Narrows.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but wish the halls were indoors. Was there on a cold rainy night so didn’t even attempt to go down to the pool and hot tub which is why I stayed there.
Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Please read the description and review the photos on the website. We are an exterior corridor property and all rooms are entered from the outside.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like having to go outside for everything. Elevator far away.
Stayed 1 night in Mar 2024
Response from Front desk on 25 Mar 2024
Thank you. We are an exterior corridor property and so you do have to enter the rooms from outside. We have one elevator and three stairwells.

6/10 Okay

Elizabeth

Travelled with family
Disliked: Amenities
Beds are not comfortable - staircase were not well cared for...
Stayed 1 night in Mar 2024
Response from front desk on 23 Mar 2024
Thank you. We just finished painting the stairwells to give them a fresh look.

10/10 Excellent

tim

Stayed 1 night in Feb 2024
Response from front desk on 23 Mar 2024
thank you. It is wonderful to have you as our guest and we look forward to welcoming many guests this summer.

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
rear parking lot flooded made it hard to park late at night. Ice machine broken on first floor, had to go to third floor for ice. Other than that it is a typical expensive stay !!
Stayed 1 night in Mar 2024
Response from Front desk on 15 Mar 2024
Yes, we have an ice machine on each floor, so if one is not working, do not fear, there are others available. We are currently calling service for the ice machine on the first floor.

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on 15 Mar 2024
Thank you.

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight with kids. It's a very convenient location if you only want to stay within the area. Staff were nice. It's close to the bridge so it won't really be as quiet as you want it to be. Breakfast was good. Kids loved that they have cereal options and waffles!
Stayed 1 night in Mar 2024
Response from front desk supervisor on 11 Mar 2024
Thank you. We are delighted that the kids loved the cereal and waffles. Our indoor pool and hot tub is perfect for the family to relax and enjoy.

6/10 Okay

John

Stayed 2 nights in Mar 2024
Response from front desk on 7 Mar 2024
The guest in the hospitality business is increasingly diverse, so it is vital in today's marketplace that a hotel's staff and best practices reflect and respect diversity.

8/10 Good

Gregory

Liked: Cleanliness, amenities
I liked everything would like to come back
Stayed 1 night in Feb 2024
Response from front desk supervisor on 24 Feb 2024
Thank you. We are delighted that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Renae

Stayed 1 night in Feb 2024
Response from Front desk on 23 Mar 2024
Thank you. We appreciate the review and wish you safe and happy travels.

8/10 Good

Tina

Friendly customer service.
Stayed 1 night in Jan 2024
Response from front desk supervisor on 21 Feb 2024
Thank you. We appreciate the visit and look forward to seeing you again.

8/10 Good

Brinkley, Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Feb 2024
Response from front desk on 18 Feb 2024
Thank you. We appreciate the review. Kent Narrows has so much to offer and we are delighted to have you as our guest.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night/day trip by myself. Everything was great. Check in was quick.
Stayed 1 night in Feb 2024
Response from front desk on 11 Feb 2024
Thank you. We are delighted that you enjoyed your stay.

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heater was not working in our room it was freezing all night.
Stayed 1 night in Feb 2024
Response from front desk on 11 Feb 2024
We apologize for the inconvenience. We hope you contacted the front desk so that we could assist you. Thankfully you enjoyed your stay with us.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from front desk on 11 Feb 2024
Thank you for staying with us. We are delighted to have you as our guest. Kent Narrows is a wonderful place to stay.

10/10 Excellent

Jayson

Stayed 1 night in Feb 2024
Response from Front desk on 23 Mar 2024
Thank you. We wish you the best on future travels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, not very clean, pretty run down
I have stayed at this hotel at least 4 other times. Every time it was ok, not great so I know what I am getting to some degree. This time, I feel it is to the point where I probably will not stay here again. No shower curtain in the shower, The floor was disgusting, the toilet barely flushed. The lady at the desk (who was very nice) put me on the quiet side. That meant I heard people yelling at each other, like really late, drunk people outside of my room at all hours of the night and essentially I got zero sleep, because the walls are also very thin. Location of this hotel is really nice but it's definitely become more and more rundown I guess that would be the best way to describe it.
Stayed 1 night in Jan 2024
Response from front desk supervisor on 9 Feb 2024
It is disappointing to read your review but I can assure everyone that we are not rundown and this review is based on guests who should have been kicked out of the hotel. The bars are a big part of our business but unfortunately it does have its share of unruly and unwanted guests.

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from front desk on 31 Jan 2024
Thank you. We are delighted that you enjoyed your stay with us.

8/10 Good

Tami, Fort Atkinson

Liked: Cleanliness, staff & service, property conditions & facilities
Too close to 50 so very noisy. Smoking smell is very strong although stayed near non smoking rooms. But rooms very clean - thank you
Stayed 3 nights in Jan 2024
Response from front desk supervisor on 30 Jan 2024
We understand that you may have concerns regarding route 50. However, when the hotel was built, the Kent Narrows bridge did not exist.

10/10 Excellent

Kelli

Travelled with group
lovely staff and atmosphere
Stayed 1 night in Jan 2024
Response from front desk supervisor on 29 Jan 2024
Thank you for choosing the Best Western Kent Narrows for your accommodations.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on 29 Jan 2024
Thank you. We appreciate the visit.

10/10 Excellent

Shammara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family friendly hotel
This family friendly hotel is great. Located near the water it has great views of boats and things like that. Indoor pool and hot tub are amazing in the winter. The breakfast buffet was huge and stocked well! All of the stuff we're super friendly and helpful. They also dog friendly which is a huge plus. There is a fee for having a dog but it is worth it! Close to many restaurants and shops. Will definitely stay here again!
Stayed 1 night in Jan 2024
Response from front desk on 28 Jan 2024
Thank you. We are delighted to have you as our guest. It is wonderful to read that you enjoyed your stay.

8/10 Good

Brett

Stayed 1 night in Jan 2024
Response from front desk on 23 Mar 2024
Thank you. Your input is valuable and helps us to improve upon our services.

2/10 Terrible

Lawrence P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front desk on 26 Jan 2024
Simply creating a vision is not enough, you must communicate it with passion and conviction.

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were impressed with the room upon entering and the friendliness of the front desk upon check-in... the BAD: the temp in the room was way too warm, adjusted the heat to 59 degrees by the time we left to be comfortable, the TV lost signal and the front desk could only say they were doing an upgrade.. no notice just sorry and no time frame and without warning???? that must also have knocked out the wifi which never came back, left info at front desk to have someone reach out to us .... also, someone knocking on the door at 9am to see if we were checking out at 11, ??? maybe because it is the off-season we are expecting too much ? nice hotel, nice location, nice breakfast, it was just the little things listed that overall distracted from it being a 5 star stay
Stayed 2 nights in Jan 2024
Response from front desk supervisor on 23 Jan 2024
We appreciate your concerns and will address each one individually with the staff. We are excited that both the televisions and the internet received upgrades and are receiving positive reviews.

6/10 Okay

Heather

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from front desk supervisor on 23 Jan 2024
Thank you for staying with us while visiting Kent Narrows.

2/10 Terrible

Brenda

Stayed 4 nights in Jan 2024
Response from front desk on 20 Jan 2024
Thank you for staying with us. Our staff works hard to prepare the rooms and our front desk staff is ready to help you enjoy your stay.

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet property. Staff was pleasant and helpful
Stayed 1 night in Jan 2024
Response from front desk supervisor on 17 Jan 2024
Thank you. We are delighted that you enjoyed your stay with us.

10/10 Excellent

Joel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on 15 Jan 2024
Thank you. We appreciate the review. We wish you many safe and happy travels in 2024.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not our favorite place but we would stay again.
Hotel was clean and safe. We were a little disappointed that some food was missing from our room after it had been cleaned. The breakfast was just ok. Nothing fancy. We would stay again because of the price and comfort.
Stayed 2 nights in Jan 2024
Response from front desk supervisor on 15 Jan 2024
Thank you. We appreciate the review and apologize for any items missing from your room. We will address the issue with housekeeping.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from front desk on 14 Jan 2024
Thank you. We are delighted that you enjoyed your stay with us.

2/10 Terrible

Sandy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay. It was very dirty. There was a bag with dirty sheets outside the room. The room smelled like cigarettes. They did not refund money. It was supposed to my my sons 16 birthday trip and we had to go home. A very awful experience.
Stayed 1 night in Jan 2024
Response from front desk on 14 Jan 2024
We thank all of our guests who have stayed with us and have enjoyed their stay. Please be careful when booking online and choosing a non refundable reservation. We maintain clean rooms and our staff works hard to ensure our guests are satisfied. We apologize if you feel differently.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from front desk on 13 Jan 2024
Thank you. We appreciate your response. Best wishes for many safe and happy travels in 2024.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk on 9 Jan 2024
thank you for your visit.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The View was AMAZING.. Breakfast yummy
Stayed 1 night in Dec 2023
Response from front desk supervisor on 3 Jan 2024
thank you and Happy New Year!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk supervisor on 3 Jan 2024
Thank you and Happy New Year!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely and professional and the breakfast was also good.
Stayed 1 night in Dec 2023
Response from front desk supervisor on 31 Jan 2024
Thank you. We appreciate the visit and wish you many safe and happy travels.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk supervisor on 31 Dec 2023
Thank you. We wish you a Happy New Year!

6/10 Okay

Pamela

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from front desk on 21 Dec 2023
Thank you. Happy New Year!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from front desk on 9 Jan 2024
Thank you for your visit.