we were impressed with the room upon entering and the friendliness of the front desk upon check-in... the BAD: the temp in the room was way too warm, adjusted the heat to 59 degrees by the time we left to be comfortable, the TV lost signal and the front desk could only say they were doing an upgrade.. no notice just sorry and no time frame and without warning???? that must also have knocked out the wifi which never came back, left info at front desk to have someone reach out to us .... also, someone knocking on the door at 9am to see if we were checking out at 11, ??? maybe because it is the off-season we are expecting too much ? nice hotel, nice location, nice breakfast, it was just the little things listed that overall distracted from it being a 5 star stay