Outdoor pool, pool umbrellas, pool loungers
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Reviews of CARAMEL Grecotel Boutique Resort

5 out of 5
CARAMEL Grecotel Boutique Resort
Adele, Adelianos Kampos, Rethymno, Crete Island

Reviews

9.8

Exceptional

Rating 10 - Excellent. 40 out of 48 reviews" "
Rating 8 - Good. 8 out of 48 reviews" "
Rating 6 - Okay. 0 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

RISE, MELVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.
Response from Panos Markou Hotel manager on 1 Dec 2023
Thank you so much for your so kind words, we are glad to read that you enjoyed your stay at caramel and the city of Rethymno. We do hope to see you back again in the near future.Best Regards

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff so nice! Super kids friendly but also good for adults and couples.
Stayed 8 nights in Oct 2023
Response from Panos Markou General manager on 5 Nov 2023
Thank you so much for taking the time to post your kind review of your stay at Caramel Boutique Resort. We truly appreciate it. We hope to be able to welcome you back again in the near future.Best regards

10/10 Excellent

Nikunj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon Aside from family facilities the restaurant served very good food, the pool and beach was great as well The service on the beach could do with a little improvement in terms of people serving
Stayed 7 nights in Aug 2023
Response from Panos markou Hotel manager on 31 Aug 2023
Thank you so much for your kind review and suggestions. It has been a pleasure having you with us at Caramel Boutique Resort.We hope to be able to welcome you back again in the near future.Best regards

10/10 Excellent

NANO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Panos Markou Hotel manager on 4 Jul 2023
Thank you so much for your 5 star rating. We hope to see you again soon.Best regards

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.
Stayed 4 nights in Jun 2023
Response from Panos Markou Hotel Manager on 4 Jul 2023
Thank you so much for taking the time to post your kind comments on your recent stay with us. We truly hope to be able to welcome you back again in the near future.Best regards

10/10 Excellent

Jeslyn MacClary, Walpole

Stayed 4 nights in Aug 2022

10/10 Excellent

Laurie

Stayed 4 nights in Jun 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.
Stayed 7 nights in Apr 2022
Response from Evgenios S. Lomis - Resident Manager on 22 May 2022
Dear Mrs Elizabeth, Greetings from Grecotel Caramel Boutique Resort! First of all, I would like to thank you very much for choosing to stay with us, it was a pleasure to welcome you. I would also like to thank you for taking the time to leave such a lovely review and share your experience in Expedia. It is makes us glad to read that you liked the calmness & tranquilty of Caramel; its architectural structure really helps to do so. We are also very happy to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to keep these high standards and we appreciate your recognition. Most importantly, what makes us particulalry delighted, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! It will be my pleasure to share your comments with the rest of the team here, and we all look forward to welcoming you back very soon in the near future. Caramel regards, Evgenios S. Lomis Resident Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big small property. Very quiet and relaxing Service amongst the best I have enjoyed
Stayed 3 nights in Aug 2019
Response from Georgios Daskalakis on 8 Aug 2019
Dear guest, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet your expectations with a relaxing stay and with the service offered by our team and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, a few minor tweaks from perfect
Beautiful hotel, amazing food, and staff very friendly. The local area isn’t quite as lovely and so the hotel could perhaps benefit from hosting a little more entertainment/activities. Would also be nice if boards could be purchased rather than just bed and breakfast.
Stayed 2 nights in Jun 2019
Response from G.Daskalakis on 22 Jun 2019
Dear Laura, Greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your Cretan holiday and for sharing a review of your experience. We are pleased to read that your experience has generally met your expectations and thank you for mentioning the couple of issues that you suggest need improvement. We would be delighted to welcome you back soon! Best regards Georgios Daskalakis General Manager Caramel Grecotel Boutique Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Staff are excellent, very warm welcoming and helpful. Those on reception, by beach, at restaurants, entertainers and the cleaners were great, exceptional service. Rooms are nice, very comfortable clean and beautifully designed (but shower screens could be longer). Breakfast is tasty and varied. Mountain tea and Cretan food were lovely. Beach is ok, but very rocky. Beach by rethymnon town is better. Can see snow capped mountains from beach. Hotel is nice for families. Hotel was full of lots of well-heeled families with children. Area around hotel is quiet. Mythos restaurant near hotel is nice, great dakos and nice decor, full of flowers. Bus to town stops right outside hotel. Some wonderful restaurants in the old town with great food and service and gorgeous decor. Rethymnon itself is well worth a visit; full of character, it’s charming, arty, friendly and relaxed. Nice boutiques and shops too.
Stayed 2 nights in Apr 2019
Response from Georgios Daskalakis on 25 May 2019
Dear Guest, Greetings from Caramel Grecotel Boutique Resort. Thank you for choosing our resort for your recent stay in Crete and for reviewing your experience on Hotels.com. We are pleased to read that your expectations for a pleasant and relaxing holiday have been exceeded and we look forward to welcome you back in the not so distant future. Best regards Georgios Daskalakis General Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019
Response from G.Daskalakis on 1 May 2019
Dear Guest, Greeting from Caramel Grecotel Boutique Resort and Crete. Thank you for taking some time to evaluate your experience in our resort on Expedia. We are very pleased to see that yous stay met yoyr expectations and we look forward to welcome you back soon. Best Regards Georgios Daskalakis General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful salt water pool, easy access to beautiful beach. Staff is friendly and helpful. Room was spacious and very nice, though no bathtub and despite thick curtains light still got in the room in the mornings to wake us up. Good food though very overpriced. Restaurants that are walking distance are ok, did not find anything really good.
Stayed 5 nights in Sep 2018
Response from Georgios_Daskalakis on 19 Sept 2018
Dear Guest, Warm greetings from Caramel Grecotel Boutique Resort and thank you for choosing our resort for your recent holiday in Rethymno. We are delighted to read from your review that your holiday expectations have been exceeded. Rest assured that your review will be shared amongst the team and we are most certainly looking forward to welcome you back at Caramel on the next possible occasion. Best Regards Georgios Daskalakis General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2018

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent BoutiqueHotel
We booked this hotel 8 days before travel, visiting for 14 nights in mid May 2018. It was the only hotel in the area that was 5 star with a 5 star review rating, and it certainly lived up to expectations. We cannot thank the staff enough for their attention to detail. We had a lovely room with large enclosed patio, complete with loungers, brolly and chairs, sea view and room was fully serviced twice a day. The restaurant was excellent, although we only ate their 4 times in the evening, breakfast was fantastic something for everyone. It was a 1 mile walk to the start of the main commercial area, with dozens of shops and restaurants, all food very good and reasonable. Rethymnon itself worth a visit and again excellent restaurants and shopping 5 miles away. One final thing, the hotel wifi is full strength and fast throughout the entire resort including beach and pool. We will definitely return, one of our most relaxing holidays in a long time.
Stayed 14 nights in May 2018

10/10 Excellent

jwe, bridgend, s wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A SECRET HIDEAWAY
Lovely hotel to relax and enjoy the hospitality of the Greeks.Superb staff gorgeous grounds. We shall return. Keep up the good work
Stayed 7 nights in Apr 2018
Response from Reservation Department on 9 May 2018
We thank you very much and the pleasure was ours to have the you with us. We wish you all the best and looking forward to welcome you again in the future

10/10 Excellent

chris and mandy, manchester uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious break, great staff
Well deserved break for hardworking parents/grandparents. We always enjoy time alone but this was the best yet although the dearest! Oh well, you certainly get what you pay for here with close attention to detail and the personal touch. Good security too. Always loved the Greek people, naturally kind and gentle folk. Not too big so you feel really valued and looked after. Would have liked a sea view and bigger balcony but no availability. We will most likely return but haven't seen enough of the world yet!
Stayed 11 nights in Sep 2017
Response from BG-GM on 9 Oct 2017
Dear Chris and Mandy, We are happy to hear that our hotel met your expectations and you enjoyed a luxurious break in our hotel. Thank you for your kind comments regarding our staff too. Regarding the view of your room and the balcony we hope to welcome you again in the future and fulfill your wish. On behalf of everyone here in Caramel we would like to thank you for selecting our hotel for your holiday accommodation. Kind regards, Charalabos Gialitakis Hotel General Manager

10/10 Excellent

daniel soller, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience with my family of five
Food, service, kids club and much more was excellent. Great vacation for all!
Stayed 6 nights in Aug 2017
Response from CGialitakis on 5 Sept 2017
Dear Mr. Soller, We are happy to hear that you had an excellent experience with your family in our hotel. All Caramel team is looking forward to your next visit for another great vacation for all. Kind regards, Charalabos Gialitakis Hotel General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small hotel
it was a good vacation. Hotel is very nice. Service is amazing. Rooms are small, bur very nice. Local area is bad. It's good option for 3-5 days. No more, because it's difficult to find where to go.
Stayed 8 nights in Jun 2017

8/10 Good

Traveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great,if pricey, boutique

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Travelled with our 11 week old baby. Needed a break!! Was absolutely fantastic, particularly due to staff.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant holiday at Caramel - thank you!
Our stay at the Caramel was excellent and I recommend booking to anyone unsure. I've see criticism of the hotel's location, but anything you'd need is available within a couple of minute's walk. Caramel isn't in the main town of Rethymnon, and to get there you need to get a bus which takes around 10 minutes or enjoy the pleasant 90 minute walk. Rethymnon is where all the night life is with a great range of restaurants, bars, dock side eateries and everything you'd associate with that. Whilst Caramel is a distance from Rethymnon, it has small markets and a decent choice of restaurants and bars directly outside the door. I don't think location's a problem, unless you're very keen to be in the middle of all the action. The customer service at Caramel exceeded all of our expectations. Upon check in we were greeted with snacks, a local refreshment drink in a cocktail glass and cool towels. The staff make sure that you're treated to a very high standard at all times. Examples of this are too numerous to mention, but some highlights included, staff setting up new table outside for us at breakfast when the area was full, the daily provision of a different flavour of liquor in our room each night, fresh fruit and water provision at the beach and pool side... All in all, it's a brilliant place to stay. We loved it. Thank you!

10/10 Excellent

sally, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulouse Hotel with Excellent Staff
Fabulous, staff are outstanding. Hotel is beautiful and immaculate

10/10 Excellent

Seasoned travel, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate presentation and attentive staff
Fabulous hotel in terms of quality, service and cleanliness. Not the prettiest location but if you don't mind being in the hotel grounds or if you don't mind having a car for a few days to explore then it's great. Nothing is too much trouble for the staff, you really are treated well. Beautiful room and pool area. High quality hotel but as such prices for drinks etc are in line with standard of hotel...A bit pricey but supermarket opposite selling same cans of pop etc at less than a third of the price and nobody minds you bringing these back to the hotel. Manager is visible every day and makes every effort to remember people and make sure stay is perfect. Oggy the restaurant manager is great fun and so pleasant.

10/10 Excellent

Sally, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Excellent friendly service, in a luxury hotel designed as an island settlement. The pool is amazing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel de 70 suites seulement, toutes récentes et superbes. Accueil personnalisé exceptionnel. Excellente animation musicale jazz le soir. Seuls le bar manque vraiment de chaleur et de tapas apéro, le dîner est vraiment trop cher pour un buffet, et un employé de piscine a vraiment été inconvenant.
Stayed 7 nights in Oct 2023
Response from Panos Markou Hotel manager on 12 Jan 2024
Dear Patrick, thank you so much of course for being our guest and for taking the time to post your kind comments. I am really glad that you enjoyed Caramel and its service. Your comments are well noted and I am sure that next time we will meet or even exceed your expectations in every aspect.We look forward to welcoming you in the near future.Best regards

10/10 Excellent

Mauricio, Sao Paulo SP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff, access by car could be better indicated from the road.
Stayed 3 nights in Sep 2023
Response from Panos Markou Hotel manager on 25 Sept 2023
Thank you so much for being our guests and of course for taking the time to post your kind review. We truly appreciate it. We hope to be able to welcome you back again in Caramel for another unique experience in the near future.Best regards

10/10 Excellent

Tor Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Panos Markou Hotel manager on 16 Aug 2023
Thank you so much for your kind rating on your stay with us. We hope to be able to welcome you again in the near future.Best Regards

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. The staff is very polite, helpful and friendly. We enjoyed our stay a lot and will certainly come back to Caramel. Thanks!!!
Stayed 4 nights in Apr 2023
Response from Panagioris Markou General |manager on 17 Apr 2023
Dear Claudia,Thank you so much for being our guest and for taking the time to post your kind comments on your recent stay with us. We are really glad that you enjoyed it. We do look forward to welcoming you again in the near future.Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but good and quite
The hotel is new and has all the facilities you need for a hotel. It is quite and with a lot of space. The food could be better according to the price level of the food.
Stayed 2 nights in Apr 2023
Response from Panagiotis Markou General manager on 10 Apr 2023
First of all we wish to thank you for being our guests and of course for taking the time to post your kind review. We are glad that you enjoyed our facilities and the service by our team. I am sorry that our food did not meet your expectations this time but I am sure that on your next visit to Caramel we will manage to reverse that feelling. We do hope to be able to welcome you again in the near future.Kindest regards

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service. Feels like coming home. A minus point is unpleasant bottom is the sea. There are much better beaches on the island
Stayed 10 nights in Jul 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel; from the ”welcome!” to the ”hope to see you soon again!” Very friendly staff, excellent housekeeping and absolutely stunning rooms and gardens. Located right on the beach, and has a really nice poolarea. It is familyfriendly but even still a nice, quiet luxurious hotell. I was upgraded to a room with a terrace with a jacuzzi (that I never got around to use, sadly) and I could never ask for a lovelier room! The gym is one area that could improve; it is on the smaller scale and it lacked music and atmosphere. This vacay will stay with me for a long time. Yes- it is pricey but worth every penny.
Stayed 4 nights in Jul 2022
Response from Evgenios S. Lomis - Resident Manager on 8 Aug 2022
Dear Mrs Emma, Warm greetings from Grecotel Caramel Boutique Resort ! To start with, let me just say what a great pleasure it was to have you stay with us recently and thank you for taking the time to share your experience among other Expedia readers. Wonderful holidays start from the time you enter our premises and we are glad to read that your first impression was an great one. It is very pleasing to read that you've enjoyed your accommodation! Our suites are jewels to us and we are so glad you found it spacious, comfortable and tastefully designed. It also makes us glad to learn that you enjoyed the landscape, our garden keepers are working hard to maintain these high standards and they value your recognition. Dear Mrs Emma, as we are constantly striving to improve ourselves, I appreciate and value your well intented comments very much as it is very important for our guests' experience improvement. Thank you once again for your lovely & kind review. We hope to have the pleasure of welcoming you back in a not so distant future. Caramel regards, Evgenios S. Lomis Resident Manager

10/10 Excellent

ANDRZEJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odpoczynek na wysokim poziomie.
Fantastyczny hotel ! Wysoki standard obsługi i serwisu na każdym poziomie. Od personelu pomocniczego, przez gastronomię do osób zarządzających. Polecam serdecznie wszystkim ceniącym wygodę, spokój i wysoki poziom usług.
Stayed 10 nights in Jun 2022
Response from Evgenios S. Lomis - Resident Manager on 12 Jul 2022
Szanowny Panie Andrzeju, Serdeczne pozdrowienia od Grecotel Caramel Boutique Resort! Bardzo dziękujemy za wybranie naszego Resortu i poświęcenie czasu na podzielenie się tą cudowną recenzją w Expedii! Miło nam przeczytać, że pobyt był udany i udało nam się spełnić Twoje oczekiwania; Twoje doświadczenie rzeczywiście pokazało, że cały zespół wykonał świetną pracę, abyś czuł się komfortowo i był pod opieką przez cały pobyt. Zapewniamy, że Twoje komplementy są chętnie przekazywane całemu zespołowi, ponieważ są wielką nagrodą za nasze wysiłki. Jeszcze raz dziękujemy za wspaniałą i miłą recenzję. Mamy nadzieję powitać Cię z powrotem w nie tak odległej przyszłości. Caramel pozdrawia ,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022
Response from Evgenios S. Lomis - Resident Manager on 8 Aug 2022
Dear Mrs Rebecca, Thank very much for spending the time to rate us on Expedia with 5 stars. We believe you had a pleasant and enjoyable visit here. We would very much appreciate it if you could spend some minutes to share with us some comments on your stay. We hope to have the opportunity of welcoming you again soon at Grecotel Caramel Boutique Resort. Warm regards, Evgenios S. Lomis Resident Manager

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour, endroit sublime, personnel accueillant , aimable et efficace
Stayed 2 nights in Oct 2021
Response from Evgenios Lomis - Resident Manager​ on 13 Oct 2021
Chère, Tout d'abord, je tiens à vous remercier d'être resté chez nous. Ce fut un plaisir de vous accueillir au Caramel et nous espérons vraiment que vous vous êtes détendu et que vous vous êtes senti comme chez vous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et très reconnaissants pour votre aimable critique que vous avez partagée avec d'autres lecteurs de Hotels.com. Il est très agréable de lire que vous avez profité au maximum notre emplacement unique en bord de mer​. Plus important encore, ce qui nous fait particulièrement plaisir, c'est de découvrir que les efforts de notre équipe ont été soulignés dans votre commentaire et ont amélioré votre séjour - c'est le compliment ultime en ce qui concerne notre hospitalité ! Je ne manquerai pas de transmettre votre gratitude aux autres car je sais qu'ils seront ravis de l'entendre ! Merci encore pour votre belle critique. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement ! Sincerement, Evgenios Lomis Resident Manager​

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosszügig gestaltetes Resort mit tollem Service
Das Caramel Boutique Resort Hotel verfügt nicht über allzu viele Zimmer, dennoch ist die Anlage grosszügig gebaut. die Zimmer sind geräumig und modern, aber eher spartanisch eingerichtet. Etwas mehr Ablagefläche und Stauraum wäre praktisch. Die Zimmer sind insgesamt sauber und gepflegt. Besonders erwähnenswert ist der durchgängig freundliche Service. Alle Mitarbeitende sind sehr aufmerksam und man fühlt sich zu jederzeit willkommen und gut aufgehoben. Sowohl das Frühstücksbuffet wie auch das Buffet zum Nachtessen sind sehr gepflegt und umfangreich. Die Speisen sind qualitativ hochwertig und sehr ansprechend präsentiert. Beim Abendessen dürfte es etwas mehr Abwechslung haben, die Speisenauswahl ist nach einigen wenigen Tagen mehr oder weniger immer wieder die gleiche. Die Liegen am Strand sind insgesamt eher knapp bemessen. An einzelnen Tagen kam es vor, dass bereits kurz nach 10 Uhr alle Liegen besetzt sind. Obschon das Hotel beim Einchecken explizit darauf hinweist, dass das Reservieren der Liegen nicht gestattet ist, wird dies leider auch hier nicht konsequent umgesetzt. Schade, dass man nicht den Mut hat, die immer gleichen mühsamen Gäste zurecht zu weisen. Am Strand sind Badschuhe unbedingt empfohlen bzw. nötig für den Einstieg ins Meer. Es hat zahlreiche grosse und scharfkantige Felsplatten im Meer. Und bei starkem Nordwind ist das Baden im Meer verboten. Diesen Vorgaben muss unbedingt Folge geleistet werden, die Strömung ist dann wirklich heimtückisch.
Stayed 11 nights in Sep 2021
Response from Evgenios Lomis - Resident Manager​ on 13 Oct 2021
Sehr geehrte Frau Sabine, Grüße vom Grecotel Caramel Boutique Resort! Zunächst möchte ich mich ganz herzlich für Ihren Aufenthalt bei uns bedanken. Es war uns eine Freude, Sie im Caramel begrüßen zu dürfen und wir hoffen, dass Sie sich erholt und wie zu Hause gefühlt haben. Ich danke Ihnen auch dafür, dass Sie sich die Zeit genommen haben, eine so detaillierte Bewertung und schöne Kommentare zu Ihrem letzten Aufenthalt auf Hotels.com zu hinterlassen. Unsere Suiten sind unser Schatz und wir freuen uns sehr, dass Sie Ihr Zimmer als komfortabel und angenehm empfunden haben. Es freut uns auch zu lesen, dass Ihnen die Ruhe von Caramel gefallen hat; seine architektonische Struktur hilft dabei sehr. Wir freuen uns auch, dass Ihnen unser Essensangebot gefallen hat und dass Sie die Sauberkeit unseres Hauses schätzen. Ich bin jedoch enttäuscht von den unangenehmen Unannehmlichkeiten, die Sie während Ihres Aufenthalts bei uns hauptsächlich aufgrund Ihres Pool-Lounge-Erlebnisses hatten. Wir empfehlen allen unseren Gästen während ihrer Abwesenheit keine Gegenstände auf den Sonnenliegen zu lassen, um solche Situationen oder Missverständnisse zu vermeiden. Da wir bestrebt sind, ein einwandfreies Gästeerlebnis zu bieten, wird Ihr konstruktives Feedback mit dem Team mit weiteren Verbesserungsplänen geteilt. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung für die Bereiche, in denen wir Ihre Erwartungen nicht erfüllt hatten. Wir hoffen sehr, dass Sie sich abgesehen von diesem Problem entspannt gefühlt haben, Ihren Aufenthalt genossen haben und hoffen, dass Sie bei Ihrer nächsten Rückkehr nach Rethymno die Gelegenheit haben werden, die herzliche kretische Gastfreundschaft von Caramel wieder einmal zu erleben. Nochmals vielen Dank, dass Sie sich für Caramel für Ihren Sommerurlaub entschieden haben. Herzliche Grüße, Evgenios S. Lomis Resident Manager​

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Séjour parfait, personnel exceptionnel, serviables, gentils. Nourriture excellente ! Hôtel calme et reposant. Prix un peu élevé même si la période était haute, mais nous ne sommes pas déçus, nous reviendrons avec certitude, cet endroit nous manque déjà!
Stayed 6 nights in Aug 2021
Response from Evgenios Lomis - Resident Manager​ on 27 Aug 2021
Chère Vanessa, Tout d'abord, je tiens à vous remercier d'être resté chez nous. Ce fut un plaisir de vous accueillir au Caramel et nous espérons vraiment que vous vous êtes détendu et que vous vous êtes senti comme chez vous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et très reconnaissants pour votre aimable critique que vous avez partagée avec d'autres lecteurs de Hotels.com. C'est un grand plaisir de lire que vous avez trouvé notre buffet riche en qualité et en variété ! Plus important encore, ce qui nous fait particulièrement plaisir, c'est de découvrir que les efforts de notre équipe ont été soulignés dans votre commentaire et ont amélioré votre séjour - c'est le compliment ultime en ce qui concerne notre hospitalité ! Je ne manquerai pas de transmettre votre gratitude aux autres car je sais qu'ils seront ravis de l'entendre ! Merci encore pour votre belle critique. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement ! Sincerement, Evgenios Lomis Resident Manager​

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout etait parfait sauf à la plage ou les tablettes devraient etre nettoyées.
Stayed 3 nights in Sep 2019
Response from G.Daskalakis on 25 Sept 2019
Dear Guest, Greeting from Caramel Grecotel Boutique Resort and Crete. Thank you for taking some time to evaluate your stay in our resort on Expedia. We are very pleased to see that your experience has overall met your expectations. Having said that rest assured that we will be looking at all possible measures for the issue mentioned in your review, concerning our beach. We look forward to welcome you back soon. Best Regards Georgios Daskalakis General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk hotel
Dejligt hotel. Lækker strand, fantastiske faciliter. Uovertruffen mad og virkelig god service
Stayed 2 nights in Aug 2019
Response from G.Daskalakis on 26 Aug 2019
Dear guest, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Hotels.com. We are pleased that we have managed to meet your expectations with a relaxing stay and with the service offered by our team. Thank you once again and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

10/10 Excellent

Walter, Austria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with great management and exceptional service crew - friendly, paying attention, solution oriented. We already stayed several times and we’ve never been disappointed - on the contrary. Great place to relax, enjoy family live with kids (excellent kids club) and Greek cuisine. Highly recommended!
Stayed 11 nights in Aug 2019
Response from G.Daskalakis on 26 Aug 2019
Dear Walter, greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing once again our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet on another occasion your expectations with a relaxing stay and with the service offered by our team. Thank you once again and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extrem freundliches Personal. Maitre Oggy Antic löst jede Bitte mit Kompetenz.
Stayed 7 nights in Jun 2019
Response from G.Daskalakis on 24 Jun 2019
Dear guest, Warm greetings from Caramel Grecotel Boutique Resort and Rethymno. Thank you for choosing our resort for your stay in Crete and for reviewing your experience on Expedia. We are pleased that we have managed to meet your expectations and we will be delighted to welcome you back soon. Best regards Georgios Daskalakis General Manager

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una chicca
Una esperienza unica. Conoscevo di fama il gruppo Grecotel, devo dire che il Caramel ti fa vivere una esperienza sublime, sotto ogni punto di vista. Struttura molto tranquilla, personale di altissimo livello, servizi eccezionali, dal ristorante, alla piscina alla spiaggia. Suite bellissime, un vero paradiso.
Stayed 7 nights in Aug 2018
Response from Georgios_Daskalakis on 19 Sept 2018
Dear Matteo, Warm greetings from Caramel Grecotel Boutique Resort and thank you for taking some time to review your recent stay with us. We are delighted to read that your holiday expectations have been exceeded. Thank you once again and we are looking forward to welcome you back at Caramel in the not so distant future. Best Regards Georgios Daskalakis General Manager

10/10 Excellent

Peter, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Anlage mit ebensolchen Personal
Das Personal im Caramel Grecotel macht den großen Unterschied zwischen diesem schönen Hotel und vergleichbaren Anlagen. Vom Check-in über die Zimmermädchen bis zum Personal in Restaurants und am Strand, alle sind bemüht es perfekt zu machen und den perfekten Urlaub zu arrangieren. Die Anlage selbst ist makellos und angenehm klein mit knapp 100 Zimmern. Dadurch auch bei Ferienbelegung und mit vielen Familien sehr entspannt und ruhig. Zimmer am Strand sind der große Glückstreffer weil sie neben dem Blick auch noch einen privaten Garten mit Strandzugang haben.
Stayed 7 nights in May 2018

10/10 Excellent

Sabine, D, Erding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Resort am Strand
Eine sehr schöne Anlage mit hervorragenden Restaurants und perfektem Service. Auch die Poollandschaft ist traumhaft, wir hatten den perfekten Urlaub.
Stayed 8 nights in May 2018
Response from Reservation Department on 29 May 2018
Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Hotel Boutique
Terrible odeur d'égout dans la salle de bain Pas de SAM sur la mer Pas de sport nautiques
Stayed 5 nights in Oct 2017

8/10 Good

TKDM, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes Hotel
Crew is very nice and very polite, rooms, hotel and restaurants very clean, pool and seaside very beautiful. Only thing which the Hotelmanager (very nice person) could upgrade is the restaurants cook: Caramel Hotel wants to be perfect, they reach up to high standards. Missing is a good chef who can create good food. Food was sometimes not perfect: meat not medium rear even when ordered, to less salt or sweet desert/icecream with no taste: here the hotel could make it better. All together: very nice Hotel, to be recommended.