Dear Laurie, warm smiles from the Island of Naxos and the Galaxy hotel. Thank you so much for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that you had such a positive experience during your stay at our property.We take great pride in providing excellent service, and it's fantastic to know that our staff's helpfulness left a lasting impression on you. We're also thrilled to hear that you found our rooms to be clean, functional, and comfortable, even if they are on the cozier side.Our proximity to various amenities and attractions is one of the highlights of our location, and we're glad you were able to take advantage of that. It's always a bonus to be able to enjoy nearby restaurants, shopping, the beach, and attractions. And you're absolutely right, the pool area is a great spot to unwind and soak up the sun.Your tip about taking a cab to the ferry in extreme heat or with lots of luggage is very practical advice, and we're sure it will be helpful to future guests.Once again, thank you for choosing to stay with us and for taking the time to share your positive experience. We hope to have the pleasure of welcoming you back in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know.With my best regards

Dear David, we would like to warmly thank you for sharing such a wonderful review with us. We are very pleased to know you enjoyed everything about your time here at the Galaxy Hotel. It will be our pleasure to pass your kind comments to our hotel staff throughout the hotel, who thrive to deliver the highest levels of personalized service to all our guests. We are all looking forward to welcoming you back in the near future! With kind regards, Lambros Chamilothoris

Dear Jay,We would like to thank you for your rating!Yours sincerelyLambros Chamilothoris

We would like to thank you for taking the time to post this review, to begin with we would like to clarify that your reservation was for a Superior double room with sea OR pool view and as stated the view is from the balcony of the room. The front desk staff were rather surprised from your call more than being nonchalant as your balcony had Sea view so they could not understand what the problem was or how to respond in this situation. As they informed us after checking as soon as you reported it, there were no children making any noises near your room or any other areas of the hotel. They called you back for more information about the disturbance you had mentioned on your call though you replied that it was already over and that you would call back if it occurred again. You never did not so it should be safe to assume it did not happen again, if it ever happened in the first place as there were no other reports from the hotel's guests regarding any kind of noise. We believe that the reason you are exaggerating is because you were unable to make an argument regarding the room as it was exactly what you had booked, so the main purpose of this review is to harm the image of the hotel.We value all our guests and take all feedback we get into consideration, we would therefore like to thank you for choosing our hotel for your holidays and we are sorry that despite our efforts you did not enjoy your stay as much as the rest of our guests.Our best regards, Lambros Chamilothoris Hotel Manager

Dear Christopher, good morning from the sunny Naxos & the Galaxy Hotel.All the members of the Galaxy Hotel team truly appreciate your kind words and we are very pleased we lived up to your expectations!Unfortunately, the internet provider this summer has some problems because of so many people using so much data, during the high season.We hope to have the chance to welcome you back to the Galaxy hotel.With my Best regards,Lambros Chamilothoris

Dear Kevin, good morning from the sunny Naxos & the Galaxy Hotel.All the members of the Galaxy Hotel team truly appreciate your rating and we are very pleased we lived up to your expectations!We hope we will have the chance to welcome you back in the near future!With my Best regards,Lambros ChamilothorisHotel Manager

Dear Mr George,We would like to thank you for taking the time to post this review, we would like to mention that the room you had booked was for a maximum occupancy of 2 adults and 2 children. Though as you were 4 adults instead it is to be expected that you would find the room to be small. We would once again like to thank you for taking the time to share your experience and we hope you overal enjoyed your stay at our hotel, we would be happy to welcome you back in the future.Lambros ChamilothorisHotel Manager

Dear Emanuel, good morning from Naxos and the Galaxy hotel. We would like to thank you for your kind words and your review. We are truly happy to know how much you enjoyed your stay with us and we are glad to read your supportive comments. It will be our pleasure to welcome you back when you will visit Naxos again. Sincerely, The Hotel Manager & the staff of the Galaxy Hotel.

My dear Laura, thank you for taking the time to share with us your positive review regarding your stay at Galaxy Hotel. It was with pleasure to read that your stay with us was amazing and that you particularly enjoyed it. Guest satisfaction is our primary concern and we are delighted to learn that the personal attention you received from our staff contributed to a memorable stay. We look forward to welcoming you back again in the near future! With best regards, Lambros

Dear Sean, Sunny Greetings from Naxos & the Galaxy Hotel. What a wonderful way to start the day! Thank you very much for your comment! Your global appreciation is detailed and will certainly help the community.All of us are delighted to learn that you have fully appreciated all the aspects of your stay and we heartily welcome your nice compliments as a fantastic reward.Thank you once again for sharing your memories and recommendations with us & we look forward to welcoming you again soon in our hotel.With my warmest regardsLambros Chamilothoris

Thanks for the rating!

Dear Mark, good morning from the Galaxy Hotel.On behalf of the entire hotel team, we would like to thank you for sharing your most memorable experiences with us during your recent stay at the Galaxy Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!By taking pride in putting people first, we are not only executing the mission of Galaxy Hotel but exceeding the expectations of our valued guests.Thank you for staying with us at the Galaxy Hotel and we look forward to welcoming you back when you wil visit Naxos once again.With our warmest regards,The hotel manager & the staff of the Galaxy Hotel.

Dear Mr. & Mrs. Husein, we would like to thank you for taking the time to post this review, firstly we would like to thank you for objectively mentioning the condition of our hotel's facilities and the convenience it offers regarding the accessibility to the restaurants of the town and the town itself, we work hard to keep the place spotless and the facilities in perfect condition by renovating yearly so that we can offer the best experience possible.Reading your comments for the lady in the reception, they are contrary to the comments of other guests who stayed in our hotel which can easily be seen by reading the comments posted on this platform. Regarding the cleanliness of the room, you never reported any issues to us and kindly we would like to inform you that you were the only guest to report something like that, which is also in opposition to your comment of how clean you found the premises of the hotel.Regarding the bar of soap, we do not provide bars of soap as we have liquid hand soap and we also offer shower and bath shampoo (liquid in individual bottles) as you also stated leaving no need for the bars of soap.In terms of the seating and presentation in the breakfast, the tables and chairs are not fixed and if needed the arrangement can change to meet the needs of the people seated, though at this period we do not accommodate families but mostly couples (schools are still open) we have arranged our tables and chairs to meet these specific needs.We would again like to thank you for your post and your time, though we believe the main reason behind your negative statements was that at check-in you asked for an upgrade of the room type with a more expensive one, though when the lady in the reception informed you that this can be arranged with an extra cost you reacted badly and it was you the one who was aggressive towards her, not the opposite as you mentioned, which was also noticed from other guests being at the reception area at that moment.With my sincere sympathy to you,The Hotel Manager

Dear Justin, good afternoon. We would like to thank you for taking the time to post this review, we would like to state from our side that there is a vast alteration of reality as to what really happened as some of the events mentioned are shaped, misspoken or completely changed to the extent that they do not resemble at any point what actually happened.We do not have the intent to lie, hence we would like to confirm that there was a problem with the AC the 1st day of your stay, the reason was the bad weather which caused damage on the electric grid of the area and as a result of the ups and downs of the voltage one of the main switches on our AC units was damaged, the same day a technician was called and by late afternoon there was AC available in every single room of the hotel. Our rooms sizes are exactly as described on the different websites our hotel is listed on, we have at no point tried to confuse or mislead our guests as to what the actual size of the room or any other characteristic of the hotel is as the exact size in Sq. feet and meters is available under every single room type. Regarding the front desk staff entering your room at night, your room was adjacent with 5 other rooms with some of them complaining there was a loud noise coming from your room which they told us was also present the previous night. We called you 3 times on your room though we received no answer. Then the front desk man came to knock on your door to speak to you directly and he knocked 4 times on your door with the 4th time being considerably stronger than how strong you have to knock on a door under normal circumstances to get a response, at this point he thought no one was inside and that you had left some kind of machine running. Having no other option he had to enter your room to turn it off himself though as you had the door blocked by several objects he had to open the lights, firstly for not hurting himself falling down and secondly not to step on and cause any damage to any of your items. Once he entered he told you that you are making too much noise and disturbing other guests, we would like to mention that both of you were wearing clothes so we assume you say otherwise just to make things sound more dramatic. As you mentioned to him yourself you were watching a movie with your wife having headphones on your ears and with that machine also running we do not believe it was possible to hear anything. We can tell the reason behind this review is that you could not do as you please as minutes later you yelled at him at the reception for entering your room and some of your words where: "I do not care if i disturb other people that's your problem, as long as i pay for the room i can do whatever i want and even if i set it on fire you have no authority to enter my room, i am the owner for the time i stay on it". We would like to remind you once more here that you are a "guest" and you are paying a price so that you are allowed to make use of the h

Dear Νikolas.We are very glad that you enjoyed your stay and we look forward to having you again at our hotel.

Dear Μonika.Thank you for your review and for choosing our hotel.We are glad that you enjoyed your stay and we look forward to having you again at our hotel.

Dear Julia, thank you for your review and for choosing our hotel.We are very glad that you found our location convenient. Did you explore the area as much as you wanted? If not, you can visit us again, and we'll be happy to share with you the must-see attractions as well as some hidden treasures in the area.

Thank you very much for taking the time to rate your stay with us & for choosing our hotel for your holidays in Naxos!

Dear Mr. Dildar,Regarding to your review we would like to mention that you have never said at your review that you are a family of 4 and you have booked a double room. As you remember we changed you to a triple room since our hotel was fully booked and was the only vacancy and you thought that your family of 4 can sleep in a double room! We have family rooms but you did not book it. The difference in the price between the double and the triple was not extra sales as you mention it was the best offer we could do to you. Of course we offered to help you for the time we did not have available a family room as your booking should be , to find another accommodation for the 4 of you but you refused.We are really sorry to read this misleading review.

Dear Jeana, Thank you for your kind words and your wonderful review. We are truly happy to know how much you enjoyed your stay with us and we are glad to read your supportive comments. It will be our pleasure to welcome you back very soon. Sincerely, Lambros Chamilothoris

Dear Sandra, Thank you for your kind words and your wonderful review!! We are truly happy to know how much you enjoyed your stay with us at the Galaxy hotel and we are very glad to read your supportive comments. It will be our pleasure to welcome you once again at your next trip to Naxos. Sincerely, Lambros Chamilothoris Hotel Manager

Dear Sandra, Thank you for taking the time to share your review. We are pleased to read that you had a great overall stay at the Galaxy hotel and about praising our dedicated personnel who always do their best in order to make your holidays unforgettable. We would like to thank you for highly recommending us and we are looking forward to the opportunity of welcoming you back soon. With kind regards, Lambros

I would like to thank you for taking the time to share with us your review, regarding your recent stay at Galaxy Hotel. With best regards,

All the staff of the Galaxy Hotel & me personally we would like to thank you for taking the time to share with us your review, regarding your recent stay at the Galaxy hotel! It was a pleasure to learn that you had a fantastic stay and all services were to your satisfaction. We hope to have the chance to see you again at the Galaxy Hotel in the future!! With my Best Regards, Lambros Chamilothoris Hotel Manager

Dear William, All the staff of the Galaxy Hotel & me personally would like to thank you for taking the time to share with us your review, regarding your recent stay. We are pleased to read that you had a great stay at the Galaxy hotel and about praising our dedicated personnel who always do their best in order to make your holidays unforgettable. We looking forward to welcoming you back again in the future! With best regards, Lambros Chamilothoris Hotel Manager

Dear Mr Kantor, we would like to thank you for taking the time to share your experience, we are really glad that you enjoyed your stay with us and we look forward to welcome you again to our hotel in the future. With kind regards Lambros Chamilothoris Hotel Manager

Dear Sir / Madam, Let us thank you wholeheartedly for taking the time to review Galaxy hotel in Naxos! We highly value each and every feedback we receive from our guests and take it both as a compliment and as a motive to become even better with each coming day. Hearing that you had a fabulous time is of utmost importance to us as we put great efforts into offering immaculate accommodation. Attention is a word that we are all so familiar with and give our best to make it happen. Sharing flattering word for our staff is our greatest reward because they go the extra mile to satisfy the requirements and needs of each guest personally. We hope that we managed to meet the expectations created as soon as you recommended us. All our team, cannot wait to accommodate you again in the near future! Trully your

Dear Christopher, Greetings from sunny Naxos! Thank you for taking the time to share with us your review regarding your stay at Galaxy Hotel. It was a pleasure to learn that you had a fantastic stay and all services were to your satisfaction. We hope to have the chance to see you again at the Galaxy Hotel in the future. With Best Regards,

Dear Richard, Greetings from Naxos & Galaxy hotel! Thank you for choosing the Galaxy Hotel to spend your holidays in Naxos & of course for your kind words and your wonderful review. We are truly happy to know how much you enjoyed your stay at and we are glad to hear your supportive comments. Your words of encouragement, make us feel proud of what we do. It will be our pleasure to welcome you back soon. Best regards

Dear Sir or Madam, Thank you for taking the time to share with us your positive review regarding your stay at Galaxy Hotel. We are looking forward to welcoming you back again in the near future! With best regards, Lambros Chamilothoris Hotel Manager

All the staff of the Galaxy Hotel & me personally would like to thank you for taking the time to share with us your rating, regarding your recent stay. With best regards, Lambros Chamilothoris Hotel Manager

Dear Sir / Madam, Greetings from Galaxy hotel! Thank you for choosing the Galaxy Hotel to spend your holidays in Naxos & of course for your kind words and your wonderful review. We are truly happy to know how much you enjoyed your stay at and we are glad to hear your supportive comments. Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission here at the Galaxy Hotel. Your words of encouragement, make us feel proud of what we do. It will be our pleasure to welcome you back soon. With my Best regards Lambros Chamilothoris Hotel manager

Dear Sir / Madam, All the staff of the Galaxy Hotel & me personally would like to thank you for taking the time to share with us your review, regarding your recent stay. We highly value each and every feedback we receive from our guests and take it both as a compliment and as a motive to become even better with each coming day. We are pleased to read that you had a great overall stay at the Galaxy hotel and about praising our dedicated personnel who always do their best in order to make your holidays unforgettable. With best regards, Lambros Chamilothoris Hotel Manager

Dear Anonymous, Thank you for taking the time to share with us your positive review regarding your stay at Galaxy Hotel. It is a pleasure to read that your stay with us was amazing and that you particularly enjoyed it. Guest satisfaction is our primary concern and we are delighted to learn that the personal attention you received from our staff contributed to a memorable stay. We looking forward to welcoming you back again in the near future! With best regards, Lambros Chamilothoris Hotel Manager

Dear Anonymous, Thank you for taking the time to share with us your positive review regarding your stay at Galaxy Hotel. It was surprising to read that I groused at my staff. For sure you misunderstood something. It is not possible to have a great staff with "bad" management. With best regards, Lambros Chamilothoris Hotel Manager