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Neptune Luxury Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Neptune Luxury Resort

Dinner served, Asian cuisine, pool views
Garden
Indoor pool, 4 outdoor pools, pool umbrellas, pool loungers
Outdoor wedding area
Dinner served, Asian cuisine, pool views
Escape to the tropical haven of Neptune Luxury Resort, where ocean views and crystal-clear waters await. Savor a delicious breakfast buffet, relax at the water park or 4 outdoor pools with sun loungers and umbrellas. With an Asian cuisine restaurant offering dinner, poolside bars, yoga classes in the gym and tennis courts nearby; this beachfront hotel is your ultimate retreat.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Pool
  • Gym
On the beach, sun-loungers, beach umbrellas, beach towels

On the beach

This hotel is located on the beach. Take advantage of the beach loungers, beach umbrellas, and beach toys at the sandy beach. Experience the magic of ocean-view dining with a memorable meal at the restaurant. Relax and sip on a cocktail at one of 2 beach bars. Some on-site activities to enjoy while you're visiting include snorkelling, sailing, and windsurfing. Popular nearby activities worth checking out include windsurfing and scooter/moped rentals.

Boating
Exterior
What guests liked about the beach

The beach was great with plenty of space for sunbathing and sunbeds, but note that it was partially inaccessible due to rock barriers.

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Room options

Available filters for rooms
Showing 19 of 19 rooms

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 55 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Superior Double or Twin Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

Executive Apartment, 2 Bedrooms, Beachfront

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
TV
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Fridge
TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Twin Room Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Private pool
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Apartment

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
TV
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Superior Apartment

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
TV
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Twin Room Sea View

Standard Twin Room Sea View | Terrace/patio

Standard Twin Room Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Superior Twin Room sea view

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Private bathroom
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Standard Twin Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
Separate bedroom
Shower/bath combination
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Family Room (Deluxe)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Sofa bed
Blackout curtains
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 4 Twin Beds

Standard Single Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
  • Sleeps 1
  • 2 Twin Beds

Deluxe Twin Room, Sea View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2015
Blackout curtains
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Presidential Suite, Sea View (Meltemi)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 170 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Superior Apartment, Beachfront

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Fridge
TV
  • 50 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
TV
Pillow menu
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Large Twin Sofa Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Superior Family room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
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About the area

Map
Mastichari, Kos, 853 02

What's nearby

  • Neptune Hotel Strand - 3 min walk - 0.3 km
  • Lido Waterpark - 2 min drive - 0.8 km
  • Mastichari Beach - 7 min drive - 4.9 km
  • Marmari Beach - 9 min drive - 7.2 km
  • Tigaki Beach - 13 min drive - 11.7 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 15 min drive

Restaurants

  • ‪Gaia Royal Cocktailbar - ‬17 min walk
  • ‪Ambrosia Restaurant - ‬9 min drive
  • ‪Neptune Hotels Restaurant - ‬2 min walk
  • ‪Lido Waterpark - ‬5 min drive
  • ‪Amvrosia - ‬8 min drive

About this property

Neptune Luxury Resort

Luxury eco-certified hotel near Mastichari Beach
Take advantage of a free breakfast buffet, free water park access and 2 beach bars at Neptune Luxury Resort. This hotel is a great place to bask in the sun with a beachfront location, sunloungers and snorkelling. Treat yourself to reflexology, a body scrub or a detox wrap at Neptune Spa, the on-site spa. The on-site Asian cuisine theme restaurant, Umami Asian Restaurant, features ocean views and dinner. The gym offers yoga classes and fitness classes; other things to do include beach volleyball, windsurfing and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as 2 poolside bars and a terrace.
Additional perks include:
  • 4 outdoor pools and an indoor pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Bike hire, 4 outdoor tennis courts and access to a nearby indoor pool
  • Express check-out, express check-in and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All 569 rooms boast comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • TVs with cable channels
  • Wardrobes/cupboards, fridges and childcare services

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • 2 beach bars
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Main Restaurant
  • MEATing Grill House
  • Osteria
  • Taverna
  • Umami Asian Restaurant

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (19,106 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 37 buildings
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: EUR 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 1471Κ015A0416400
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Neptune Convention Centre
Neptune Convention Centre Kos
Neptune Hotels Resort
Neptune Hotels Resort Convention
Neptune Hotels Resort Convention Centre
Neptune Hotels Resort Convention Centre Kos
Neptune Hotels Convention Centre Kos
Neptune Hotels Convention Centre
Neptune Luxury Resort Kos
Neptune Luxury Resort Hotel
Neptune Luxury Resort Hotel Kos
Neptune Hotels Resort Convention Centre Spa

Frequently asked questions

Does Neptune Luxury Resort have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool.

Is Neptune Luxury Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Neptune Luxury Resort?

Self-parking is free at this property.

What time is check-in at Neptune Luxury Resort?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM.

What time is check-out at Neptune Luxury Resort?

Checkout is at noon. Late checkout is available for EUR 50.00 (subject to availability).

Where is Neptune Luxury Resort located?

Located in Kos, this beachfront hotel is connected to the convention centre and within 1 mi (2 km) of Neptune Hotel Strand and Lido Waterpark. Mastichari Beach and Marmari Beach are also within 6 miles (10 km).

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Neptune Luxury Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 334 out of 440 reviews
Rating 8 - Good. 83 out of 440 reviews
Rating 6 - Okay. 14 out of 440 reviews
Rating 4 - Poor. 8 out of 440 reviews
Rating 2 - Terrible. 1 out of 440 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort
Stayed 1 night in Aug 2025

4/10 Poor

Irene

Disliked: Staff & service
The hotel is good but far from the luxury concept that they want to sell.
Stayed 8 nights in Aug 2025

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely food and staff are very helpful. The resort is mainly used by German tourists.
Stayed 7 nights in Jun 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Stayed 3 nights in Jul 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!
Stayed 2 nights in May 2025

10/10 Excellent

Max

Liked: Cleanliness, amenities
Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
Stayed 7 nights in Jun 2025

10/10 Excellent

najlaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Jul 2024

10/10 Excellent

Timothy Adam

Liked: Cleanliness
Excellent facilities and staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, the hotel facilities are all well maintained, service is very good in general and all restaurants are very good and reasonably priced
Stayed 10 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sivasudhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff.
Stayed 7 nights in Sep 2023

8/10 Good

Jean-Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne Anlage, super Service
Stayed 5 nights in Sep 2024

10/10 Excellent

Maximillian Edwin

Liked: Staff & service, amenities
Staff, cleanliness and facilities were all excellent.
Stayed 7 nights in Aug 2023

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Amazing stay and very relaxing holidays! The facilities were more than anyone could wish for, excellent room condition and service, tennis courts, creative time for the kids and activities for all ages. Would recommend to anyone for a relaxing family holidays!
Stayed 7 nights in Jul 2024

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Kos getaway

It was an absolutely stunning resort with lots of things to do, beautiful pools, gardens, activities, and wonderful food! We had a magical time for 2 days and wish we could have stayed longer.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, everything taken care of, staff were really nice and helpful, room was amazing, pools were clean, plenty to do and see, beach is great. So nice!
Stayed 7 nights in Jun 2024

10/10 Excellent

konstantinos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 1 night in Aug 2024

8/10 Good

Theodoros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Stayed 4 nights in Oct 2024

4/10 Poor

Sanem

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
Stayed 4 nights in Jul 2025

10/10 Excellent

nahla

Excellent
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family holiday at Neptune. Cannot fault the service and the grounds and amenities are beautifully kept. Our kids (7&11)particularly enjoyed the daily football matches, evening open air cinema and evening entertainment. We also enjoyed the water sports on offer as well as doing absolutely nothing lounging by the pool with the beautiful sea view! Would highly recommend for a relaxed family holiday and look forward to returning in the future.
Stayed 12 nights in Aug 2024

6/10 Okay

Charlene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was just perfect
Stayed 7 nights in Jun 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach Activities all day for kids and teenagers, free childcare Amazing surroundings
Stayed 9 nights in Jul 2023