This was my first time renting by an owner and if this is standard, which i doubt, it will not be my last. From start to finish it was a great experience. The owners were easy to contact and very, VERY, responsive. They, the owners, were also the type of people who know how to take care of their guest. Oh and let me tell you, this place is clean, i mean clean, very clean. In fact, I live with a clean freak and I felt right at home! Lol. I cannot recommend this place enough, so much better than a hotel! If you are wondering, no i do not know the owners nor have i ever met them personally. Great stay, thank you Troy & Ava.