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Rating 10 - Excellent. 137 out of 325 reviews" "
10 - Excellent
137
Rating 8 - Good. 119 out of 325 reviews" "
8 - Good
119
Rating 6 - Okay. 49 out of 325 reviews" "
6 - Okay
49
Rating 4 - Poor. 14 out of 325 reviews" "
4 - Poor
14
Rating 2 - Terrible. 6 out of 325 reviews" "
2 - Terrible
6
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
8/10 Good
Sarah
19 May 2024
Liked: Cleanliness, staff & service
Not much in the area - we were visiting the college and this is one of the only places to stay.
Location was great. Staff friendly. Room and reception clean. Pool ICE cold and hot tub did not work and looked dim and needed TLC
Mamie
Stayed 1 night in Feb 2024
Response from SS on 22 Feb 2024
We apologize for the inconveniences that may have caused your stay to be unpleasant. We have addressed these issues and we greatly appreciate your feedback as it allows us to continue to improve!
Nice. Friendly. Convenient off I-80. Breakfast was very nice with different offerings every morning. Fresh and if you go on the early side. Then hot food is fresh. If you go late then eggs and meats tend to be dried out. Overall good variety of choices.
They only clean your room every other day which was disappointing if coming back to a clean room is part of what you look forward to. It's very general cleaning though. Noticed that the tub had not been scrubbed out. Only the towels were replaced. The shampoo is in a big dispenser attached to wall so you won't get those travel sized toiletries which is something we look forward to getting.
Staff was friendly and overall it is a good place to stay.
Naomi
Stayed 6 nights in Dec 2023
Response from Shivam Sharma on 16 Dec 2023
We really appreciate your feedback as it helps to better prepare for future guest stays! We will ensure to speak to our staff to improve areas which we may have lacked, we look forward to hosting you again in the future!
There was clumps of mud on the floor of our room; bed sheets had odd stains on them; pillows were couch throw pillows not standard size pillows; no fan in the bathroom which caused the fire alarm to go off from the steam created by the shower; main door lock jammed twice causing us to be locked out of our room and having to ask the cleaning lady to let us in.
Sapna
Stayed 2 nights in Dec 2023
Response from SS on 6 Dec 2023
We are deeply concerned after hearing your experience regarding your recent stay, that is not the standard we set for our guests, we will be taking all necessary steps to avoid this from happening again!
10/10 Excellent
Cheryl
Travelled with family
1 Dec 2023
Liked: Amenities
Great place in every way. Would definitely stay here again.
Friendly staff at the check-in desk (sorry I did not get the young man's name), and clean, comfortable rooms. Spacious bathroom, good water pressure in the shower, and extra towels available on the shelf below the vanity.
Joanne
Stayed 1 night in Oct 2023
Response from Shivam Sharma on 1 Nov 2023
Thank you for providing us with feedback we will inform our staff of your praise!
we are concerned regarding your recent stay, We would like to know what can we have done to make your stay more enjoyable.
6/10 Okay
Darrell
22 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Property is very tired and needs a remodel. Wall paper pealing, stained carpets, damaged woodwork.
Darrell
Stayed 1 night in Sep 2023
Response from SS on 26 Sept 2023
We apologize for the unpleasant appearance during your recent stay, we ensure that is not what we consider our standard, we are actively working towards getting these issues resolved!
Shower curtain had mold on it , direct tv didn’t work, room was ok at first glance but could use a good deep cleaning!! Breakfast was subpar at best
Tracy
Stayed 1 night in Aug 2023
Response from SS on 26 Sept 2023
I am so sorry that you experienced this during your recent stay I can assure you that is not what we consider as our standard, and since then the head houskeeper has held the employees accountable for their negligence. We hope to have a chance to host you again!
This hotel was clean, the A/C worked well and was relatively quiet, smelled good, and was overall a pleasant experience. The only complaint was that the beds were not very comfortable.
Melissa
Stayed 1 night in Aug 2023
Response from SS on 26 Sept 2023
We apologize for the discomfort caused by the bed in your room, we look forward to hosting you again to make up for it!
The pool was very cloudy and their was a window broken I the pool area. Staff is nice but common areas seemed a bit dirty and dark. Could use a bit of an update. Lobby had nice couches but elevator and hall carpet could use a deep cleaning
James
Stayed 1 night in Aug 2023
Response from ss on 17 Aug 2023
Thank you for taking the time to share your thoughts and feedback regarding your recent stay at our hotel. We truly value your input and apologize for any inconveniences you may have encountered during your stay. Please allow me to address your concerns and offer our sincerest apologies for the issues you experienced.We are genuinely sorry that your stay did not meet your expectations. Our primary goal is to provide each guest with a comfortable and enjoyable experience, and it is evident that we fell short in this instance. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall guest experience.Regarding the cleanliness issues you encountered, please rest assured that this is not indicative of our usual standards. We have taken immediate action to address these concerns with our housekeeping team and have implemented additional training to ensure that such incidents do not recur in the future.
The breakfast had issues with their coffee all three mornings. The people at the front desk were friendly, helpful, and kind. They took time to help us with certain problems. They had plenty of handicapped par
Paulette
Stayed 4 nights in Aug 2023
Response from SS on 14 Aug 2023
We apologize for the inconvenience, we are addressing that problem promptly!
6/10 Okay
Wayne
Travelled with family
13 Aug 2023
Liked: Cleanliness, staff & service, amenities
No fault of the gentlemen who checked us in but the keys to the room didn't work. He said the key to the door has been broken for a while. He had to bypass the key card to get us in the room. Frustrating for us and the gentlemen you checked us in.
Wayne
Stayed 1 night in Aug 2023
Response from SS on 14 Aug 2023
We apologize for the issues incurred during your recent visit, I assure you that since then the problem has been resolved and we hope you give us another opportunity to host you!
6/10 Okay
gary
Travelled with family, Travelled with pets
4 Aug 2023
Liked: Cleanliness, amenities
Nice pools. Breakfast lacked any fresh fruit and juice drinks - coffee, milk, water only.
gary
Stayed 1 night in Aug 2023
Response from SS on 14 Aug 2023
We appreciate you providing us with feedback we will make sure to have those items fully stocked!
6/10 Okay
David
Travelled with partner
31 Jul 2023
Disliked: Cleanliness
The property was fine. The cleanliness of the bathroom was debatable. Hair around- on floor, on tub, on toilet by the floor.
The faucets weren’t clean… rather grungy. ONE pack of poor quality coffee in bathroom ( I guess that’s enough to say ’coffee in room’).
Not super impressed
David
Stayed 1 night in Jul 2023
Response from SS on 1 Aug 2023
I am writing to extend my sincere apologies for the room not meeting your expectations during your recent stay with us. We deeply regret any disappointment or inconvenience this may have caused you.We understand the importance of providing comfortable and enjoyable accommodations for all our guests, and it is clear that we fell short in this instance. Your feedback is valuable to us, and we take it to heart as we strive to continuously improve our services.Please know that we are actively investigating the issues you encountered to identify the underlying causes and make necessary improvements. Your comments will help us address the shortcomings and ensure that similar situations do not arise in the future.
The two young men at the front desk were amazing. Great service.
Lorna
Stayed 1 night in Jul 2023
Response from ss on 29 Jul 2023
Thank you for choosing to stay with us!
8/10 Good
JULIE
26 Jul 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
3 DAY STAY
Requested our room to be clean on 2 different days and both days were not done. Disappointing for sure
JULIE
Stayed 3 nights in Jul 2023
Response from SS on 29 Jul 2023
We hope this message finds you well. First and foremost, we want to extend our sincerest apologies for the inconvenience you experienced during your recent stay with us.We are truly sorry that you did not receive the housekeeping service you rightfully expected. Please know that this oversight does not align with the standards we hold ourselves to, and we take full responsibility for the lapse in our services.At Comfort Inn, we strive to provide a comfortable and pleasant stay for all our guests, and it pains us to hear that we fell short of meeting your expectations. Rest assured, we have already taken immediate action to rectify the situation and prevent any recurrence in the future.
The staff was very friendly. Unfortunately that was all that was good about this hotel. The pool was extremely dirty, had green slime at bottom of pool and a film of grease that you could see floating on the top of the water. The hot tub jets were broken and the water was not "hot". Very disappointing. Attempted to watch TV and the connection would not work. No ice machine on the 3rd floor had to go to the first floor just for ice.
Jessica
Stayed 2 nights in Jul 2023
Response from SS on 19 Jul 2023
We are very displeased after hearing about your stay, please do not let this experience be our image to you, I can ensure a great experience for you! All the things you have mentioned are actively being fixed now, but we appreciate your feedback to help us do better!
Other than the visible hail damage this hotel was well maintained and clean. It’s not a 5 star hotel but for the price it is very good. I would stay here again. Of the 7 hotels I’ve stayed at this trip this was the best
Geri
Stayed 1 night in Jul 2023
Response from SS on 12 Jul 2023
Thank you for providing us with positive feedback regardless of us having hail damage, we would love to have you stay with us again in the future!
Hotel appears to be relatively new and well kept up. Bed was comfortable, bathroom clean and in good condition. Our visit was just a quick overnight on a road trip, but more than met our needs.
James
Stayed 1 night in Jul 2023
Response from SS on 12 Jul 2023
Thank you for taking the time to provide us with positive feedback!