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Reviews of Sunac Mauve Hill Hotel Guangzhou

4 out of 5
Sunac Mauve Hill Hotel Guangzhou
No.69 North Fenghuang Road, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 70 reviews" "
Rating 8 - Good. 27 out of 70 reviews" "
Rating 6 - Okay. 3 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Wai Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good & comfort
Stayed 1 night in Jan 2020
Response from . on 7 Feb 2020
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed the wonderful restaurants and hotel facilities. We hope to have the opportunity to welcome yo back on your next visit to Sunac Mauvehill Hotel Guangzhou!

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rooms are new, hotel service a disaster
Check in experience was horrendous, had to wait for over 30mins just to check in. Rooms are new and generally clean and comfortable. Breakfast was like a refugee camp. 1. Staff unable to provide a table despite tables outdoors available but not set. 2. Food items refilled inconsistently, no hot water station. 3. Needed to get my own cutlery from the drawers.
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 15 Jan 2020
Dear Guest, First of all thank you for taking the time to write your review and share your feelings about your stay at Mauve Hill Guangzhou. Your comments and suggestions about the breakfast and check in experience we will delivery to the management team and will definitely help us to deliver and improve our service. Mauve Hill Guangzhou is looking forward to welcome you once again.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 4 Jan 2020
尊敬的宾客，感谢阁下的满分点评，您的支持与鼓励，是我们前进的最大动力。广州融创堇山酒店以不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。诚挚期待您的再次光临！

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty legit...not too far from the indoor ski facility..
Stayed 2 nights in Dec 2019
Response from 广州融创堇山酒店 on 19 Dec 2019
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location is ok. Thou very few staff knows how to speak english. Overall, i will still go back to the place.
Stayed 2 nights in Nov 2019
Response from chloe on 11 Dec 2019
尊敬的宾客：您好！感谢您的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望广州融创堇山酒店会是您回忆里最温馨最独特的那个 ！

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
整體也滿意，房間整潔，露台寛闊， 床褥也很舒服，不會太soft. 但淋浴間之水浸入廁格內，有待維修。
Stayed 1 night in Nov 2019
Response from chloe on 11 Dec 2019
尊敬的宾客您好，感谢您的入住及给我们提供为您服务的机会。您的点评里有支持有建议是我们非常难得的宝贵财富，我们也将继续努力不断完善各项服务，希望能在广州融创堇山酒店与您再相逢。祝您心情愉快，阖家幸福！

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and clean. Location is very convenient. Setvice is excellent too. Special mention to 2 staffs, James Chen and Lion Li. They are very helpful throughout the trip.
Stayed 1 night in Nov 2019
Response from 广州融创堇山酒店 on 14 Nov 2019
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to accompany Sunac Snow Park
New hotel , great lobby, great food Service is also great including proactive help by front desk team including James .. etc
Stayed 1 night in Oct 2019
Response from 广州融创堇山酒店 on 31 Oct 2019
Dear guest, thanks for chosing to stay in Mauve Hill Guangzhou and taking time to share you experience with us. It's our pleasure to know that you were satisfy with this staying and thank you for your positive feedback. Hope to seeing you back soon.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Rooms were spacious and clean. Staff were friendly, polite and accommodating.
Stayed 1 night in Sep 2019
Response from zoeli on 10 Oct 2019
Dear guest, thank you for staying at Mauve Hill Guangzhou in your recent trip and taking time to share your feedback with us. Thank you again and look forward to welcoming you back again soon.

4/10 Poor

Verified traveller

Business traveller
The hotel was great. However the location on the map is very misleading. I booked this hotel thinking it is in downtown Guangzhou since that is what it says on google map, however it is 40 mins away. There is nothing around the area
Stayed 3 nights in Sep 2019
Response from zoeli on 12 Oct 2019
Dear guest, thank you for staying at Mauve Hill Guangzhou in your recent trip and taking time to share your feedback with us. we are sorry the unsatisfied experience you have in our hotel, we will share your comments with our team and strive to continue improving our service and facilities. Thank you again and look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from zoeli on 8 Aug 2019
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great place to relax
Found it by chance when we looked for a place to stay when we planned a visit to ice world. We will definitely come back. including bringing some friends. Just the early check out was a bit tough for lazy cats like us. But we understand that the rooms neeed to be prepared for the next guests.Also food was great and orders from menue even not very expensive.
Stayed 1 night in Jul 2020
Response from 广州融创堇山酒 on 29 Sept 2020
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed your stay in Guangzhou. We hope to have the opportunity to welcome yo back on your next visit to Sunac Mauve Hill Hotel Guangzhou.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Good experience! Recommend!
Stayed 1 night in Jan 2020
Response from . on 7 Feb 2020
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed the wonderful restaurants and hotel facilities. We hope to have the opportunity to welcome yo back on your next visit to Sunac Mauvehill Hotel Guangzhou!

10/10 Excellent

Lai Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from . on 7 Feb 2020
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed the wonderful restaurants and hotel facilities. We hope to have the opportunity to welcome yo back on your next visit Guangzhou!

10/10 Excellent

Siuka, 香港

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店很新，而且靠近融創茂，行去只要6至8分鐘左右，非常方便！ 不過早餐時段人好多，建議早啲既時間去食！
Stayed 1 night in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。j酒店位于广州融创文旅城内，距离周边融创乐园、水世界和雪世界、融创茂等都仅需数分钟步程。在酒店入住率较高的时期，早餐用餐人数会较多，建议您下次可错峰用餐时间，以便享受到更好的用餐体验。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
工作人員接待有禮，但浴室小物品要自行到前台取，房間沒有準備，很環保；浴室滲漏情況嚴重，晚上明顯聽到滴水聲，導致地板邊有積水，牆角發霉，無清理；要求無煙房，結果安排了吸煙房間（還好有給空氣清新機），要求換房間後終於安排了無煙房，洗手間仍有舊水瓶遺留在垃圾桶後，清潔較粗心
Stayed 1 night in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客，首先感谢您选择下榻广州融创堇山酒店并抽空写下如此细致的点评分享，很抱歉此次入住未能完全达到您的期望。关于您提及的每一条宝贵的建议我们都将分享至酒店管理层，从细微处发现不足，保持好的方面，改进不足。我们始终追求为宾客打造完美的入住体验，相信在您下次入住时会有全新的体验，诚邀您的再次到来。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 12 Jan 2020
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

8/10 Good

Chun Kit

Liked: Cleanliness
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 29 Sept 2020
尊敬的宾客，感谢阁下的点评，您的支持与鼓励，是我们前进的最大动力。广州融创堇山酒店以不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。诚挚期待您的再次光临！

8/10 Good

Siu Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體ok
好: 很舒適，酒店很新，行10分鐘左右可到融創茂商場。 壞: 早餐人太多，很多食物已被搶空，又要大排長龍。
Stayed 2 nights in Dec 2019
Response from 广州融创堇山酒店 on 10 Jan 2020
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
Response from 广州融创堇山酒店 on 12 Jan 2020
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

10/10 Excellent

Laufamily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice and big with balcony and lake view. Walking within 10 minutes to the shopping mall. Very convenient and highly recommended.
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 15 Jan 2020
Dear guest, It is so wonderful to receive your great feedback and we are so pleased that you enjoyed your stay in Guangzhou. We hope to have the opportunity to welcome yo back on your next visit to Mauve Hill Guangzhou!

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 4 Jan 2020
感谢您入住广州融创堇山酒店并与我们反馈您的入住感想，非常抱歉此次入住未能达到您的期望，我们诚挚的希望与您取得联系，了解更多细节，以便做出相应的完善。您可以拨打酒店总机（020-8685 8888）与我们反馈宝贵建议，希望我们的改进能迎来您的再次光临！

8/10 Good

Jin Siong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的酒店
Stayed 1 night in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

10/10 Excellent

Sze Man

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

10/10 Excellent

AC, 香港

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
expedia員工好幫忙，處理得好我們好多booking, 值得一讚。今次酒店check in較上次明顯快，服務提升咗，酒店棵聖誕樹好靚，好有氣氛
Stayed 2 nights in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

6/10 Okay

Pui Lam

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

10/10 Excellent

I lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

10/10 Excellent

Wing hang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel on 9 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

8/10 Good

Suanne, 加拿大

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is nice and clean, bed was comfortable. The front desk can be a bit more speedy on room assignments, we had to wait about 30 minutes to get our rooms. It’s about 5 minutes walk to the Sunac indoor snow park located in a large shopping mall. There are a lot of restaurants on the 3rd floor of the shopping malls. Across the shopping mall in the back ally of the apartment buildings, there are many street food. Overall experience of our stay was great and we will come back again.
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 2 Jan 2020
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. In the meantime about the efficiency issue in the front desk you mentioned,we will share your comments with our team, and strive to continue improving our service. Thank you again, and look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 广州融创堇山酒店 on 4 Jan 2020
感谢您入住广州融创堇山酒店并与我们反馈您的入住感想，非常抱歉此次入住未能达到您的期望，我们诚挚的希望与您取得联系，了解更多细节，以便做出相应的完善。您可以拨打酒店总机（020-8685 8888）与我们反馈宝贵建议，希望我们的改进能迎来您的再次光临！

10/10 Excellent

Kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會再住
Stayed 2 nights in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

8/10 Good

Yuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店環境優美，房間乾淨舒服又夠大，一家四口住得舒適。早餐種類頗多，很適合一家大小。
Stayed 2 nights in Dec 2019
Response from Hotel on 7 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

10/10 Excellent

Sze Man

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
必住至選
服務一流，員工禮貌待客 房間整潔，空間夠大 距離融創茂商場五分鐘路程
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 2 Jan 2020
尊敬的宾客: 您好！非常感谢您对广州融创堇山酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間大，淋浴間設施周到，有露台，亦可供晒衫。 周邊商店足夠購物及生活所需。...............
Stayed 2 nights in Dec 2019
Response from Hotel on 9 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

8/10 Good

Ka Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel on 9 Feb 2020
尊敬的宾客：您好！非常感谢您的入住与赞赏 ！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，热切期待您的再次光临 ！欢迎您再回来体验，祝生活愉快！

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
neues Hotel mit toller Ausstattung
Das Hotel ist neu und eigentlich sehr Empfehlenswert aber es gibt noch viel woran man arbeiten müsste. Supertoll war das man mir zum Geburtstag einen Kuchen geschenkt hat Das was schlecht ist war der allgemeine service beim Frühstück. Am ersten tag waren wir um 9:10 uhr dort und es war grösstenteils alles leer!....ausser dumblings und Suppen die für ausländer schwer zu erkennen war da Dort nichts beschriftet ist. Am 2. tag waren wir um 7:00 uhr beim frühstücken und da konnte man sehen wie gut das frühstück normal ist ☺️. Es fehlt hier wirklich eine Person die das Personal was auffüllen soll kontrolliert. Ein wenig English sprach kenntnisse an der rezeption wäre wünschenswert. Die Zimmerreinigung ist absolut herrvorragend.
Stayed 2 nights in Dec 2019
Response from 广州融创堇山酒店 on 23 Dec 2019
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 25 Dec 2019
尊敬的宾客：您好！感谢您5分的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望广州融创堇山酒店会是您回忆里最温馨最独特的那个 ！

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 广州融创堇山酒店 on 25 Dec 2019
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

10/10 Excellent

TSZ SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都好！ 可一試
Stayed 1 night in Nov 2019
Response from chloe on 9 Dec 2019
尊敬的宾客，您好！得知您对本次入住非常满意，我们倍感荣幸，你的肯定是我们保持高水准服务的动力，感谢您的支持，祝您生活愉快!

10/10 Excellent

Leung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間整潔，服務一流
酒店服務員態度有善，房間推行環保主義，牙刷、梳子需向致電cs由服務員送到房間，酒店可為遊客安排出租車。
Stayed 1 night in Nov 2019
Response from chloe on 9 Dec 2019
尊敬的宾客，您好！得知您对本次入住非常满意，我们倍感荣幸，你的肯定是我们保持高水准服务的动力，感谢您的支持，祝您生活愉快!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very new hotel, nice staff, food is good. Concerige staff is very helpful.
Stayed 1 night in Nov 2019
Response from 广州融创堇山酒店 on 19 Nov 2019
Thank you for choosing to stay with us at the Mauve Hill Guangzhou. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.

10/10 Excellent

SZE MEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體這酒店幾好、下次都直得再入住
今次第一次入住融創堇山酒店、整體很好人員安排好、又把我房間升級別的湖影房、突別是他前廳部的(張佳威),需然聽不懂我太太要找什麼、但都有心幫忙上樓層找回物品、這些員工值得表揚的
Stayed 1 night in Nov 2019
Response from chloe on 6 Dec 2019
尊敬的宾客，您好！得知您对本次入住非常满意，我们倍感荣幸，你的肯定是我们保持高水准服务的动力，感谢您的支持，祝您生活愉快!

10/10 Excellent

KALAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的选择！
隔音差，其他都很好！
Stayed 1 night in Nov 2019
Response from chloe on 9 Dec 2019
尊敬的宾客，感谢您光临并选择下榻广州融创堇山酒店，非常荣幸能为您服务。同时感谢您对我们提出的宝贵建议，我们深知这是对我们最大的爱护和帮助，我们会认真研究和解决，为您提供更加舒适温馨的入住体验。酒店全体员工期待您的再次下榻！

10/10 Excellent

YINGCHIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隔音或住客水準待加強。
以五星級而言，隔音不合格。 深夜、凌晨隔壁吵架：X你媽聲不斷、又有叫門聲清晰擾人睡夢。 除此之外一切合格。
Stayed 2 nights in Nov 2019
Response from chloe on 9 Dec 2019
尊敬的宾客：欢迎下榻广州融创堇山酒店并感谢您利用宝贵的时间为我们留下您的入住体验，感谢您告知我们有在您入住本酒店期间所遇到的问题，非常遗憾未能达到您的期望，请允许我们向您表达最诚挚的歉意。酒店管理层非常重视您的此次回馈，我们将加强对客服务方面的培训，再次感谢您的点评，诚挚的期待您的再次光临以感受到我们的进步。

10/10 Excellent

Livio Tsz Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境一流，湖景很美，坐在露台很舒服，零晨時份仍能order餐酒送到房內，自助早餐選擇多，味道整體不錯，最貼心的服務是，酒店主動開車送我們到融創滑雪場門外，絕對值得再次入住。
Stayed 1 night in Nov 2019
Response from chloe on 9 Dec 2019
尊敬的宾客，您好!感谢您选择下榻广州融创堇山酒店并对本次入住体验致以好评。酒店地处广州融创文旅城内，交通便利，举步可至文旅城内各大业态设施，包括华南区首家室内雪世界及水世界，是您休闲度假的首选场所，再次感谢您的光临，期待能有机会继续为您服务。

10/10 Excellent

Yung-Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很舒適的酒店
乾淨 舒適 服務很好 謝謝 前廳部張佳威 幫忙叫車很貼心
Stayed 2 nights in Oct 2019
Response from 广州融创堇山酒店 on 14 Nov 2019
尊敬的宾客: 您好！非常感谢您对广州融创堇山酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店的服務算不錯， 免費升級了行政房型，有問題也及時解決，前台跟大堂的員工覺得不太專業，還需再加強訓練一下。 環境不錯，房間都很好，就是洗澡的時候水温時冷時熱，水力不夠，露台很大可以哂衣服。 新開的酒店，倒是沒有什麼味道，早餐也算豐富，旁邊就是融創茂商場，很適合親子度假吃喝玩樂！ 還會再次再入住。 特意一提....前台經理 徐沛 先生服務態度很好！ 走的時候 徐沛 經理還送了記念品。
Stayed 1 night in Oct 2019
Response from 广州融创堇山酒店 on 31 Oct 2019
尊敬的客人，首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验，同时我们留意到您提及的酒店客房洗澡水压不够的问题，已将问题反馈给工程部，如您方便，也希望您能将当时入住房间号告知我们，以便更好的进行检查及维修。我们欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from 广州融创堇山酒店 on 21 Nov 2019
尊敬的宾客：您好！感谢您5分的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望广州融创堇山酒店会是您回忆里最温馨最独特的那个 ！

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from 广州融创堇山酒店 on 21 Nov 2019
尊敬的宾客：您好！感谢您5分的点评哦！每个城市总会有让人惦念的理由，每个季节都有我们难舍的景色，每个酒店都有他们甜美而有温馨的回忆，希望广州融创堇山酒店会是您回忆里最温馨最独特的那个 ！

10/10 Excellent

Terry, 香港

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間舒適，豪華寬敞，又有大露台， 酒店員工態度也非常親切有禮， 經常主動幫助客人，遠超預期，十分推薦！
Stayed 2 nights in Oct 2019
Response from 广州融创堇山酒店 on 31 Oct 2019
尊敬的宾客: 您好！非常感谢您对广州融创堇山酒店的支持和各方面的认可，我们所做的一切都只为每一位宾客带来不一样的度假体验，看到您的满意和肯定，我们真的是非常的感动，我们会继续努力时刻准备着您随时回来。