Search Chalets in Guapimirim

"Wifi is unstable, rooms are clean bathrooms it depends what you consider clean! Breakfast is good, co working space is not available on floor 1, the do have a room to reserve but only one. For a 5 star hotel it lacks the wow factor and the amenties. Staff are great!"

"The TV didn’t work any way !! The breakfast was poor and the break was like a sign. "

"I’m honestly really disappointed with my stay at this hotel in Rio. The first room we were given was nothing like the photos online and was in really poor condition. It was dirty, had a strong moldy smell, and it genuinely felt like we were put in one of the worst rooms they had available. It was such a frustrating way to start our trip. To their credit, they did move us to another room after we complained, and I appreciate that they made the change. But it’s still hard to get past the feeling that we were initially placed in a room they knew was far below standard. No guest should have to ask just to be given a clean and acceptable room. Another frustrating issue was the housekeeping. Our toilet paper was not refilled unless we specifically asked for it, which is such a basic thing that should be handled automatically. It added to the feeling that the overall service and attention to the rooms was lacking. The only truly positive part of the stay was the breakfast, which was genuinely good every morning, and the busboys were incredibly kind and helpful each time we had breakfast. Even though they changed our room, I’m still left disappointed overall because the first impression and the lack of basic upkeep really affected our trip. "

"O quarto, banheiro e box poderiam ser mais higiênicos. O restante estão de parabéns. "

"Menu had lots of options but fruit flies on fruits and dinning room."

"We are very disappointed that we had a extremely bad stay in this hotel as the air conditioning didn’t work and the telephone didn’t work, the worst part is the room is extremely stinky, it’s so bad my friend even had an asthma attack. When they moved us to a different room the next day, the toilet didn’t work. The hotel is not the condition as it is advertised at all! "

"Limpio, servicio impecable, desayuno bueno, ubicación excelente, cama cómoda, aire acondicionado, vistas increíbles. Un detalle- mucho perfume en el cuarto cuando llegamos."

"The reception staff were very friendly and welcoming, always ready to help with any questions. The room was very clean, well-organized, and comfortable throughout my stay. The breakfast was simple, but quite tasty, with fresh options that were enough to start the day well. Overall, it was a pleasant experience and I would consider staying here again."

"Slow check in, food good but took a long to arrive. Great outside swimming pool & courtesy coach to and from airport. Shower in room didnt work properly."