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Reviews of Hotel GH Galeria

3.5 out of 5
Hotel GH Galeria
9 de Octubre # 1608 y García Moreno, Guayaquil, Guayas

Reviews

8.4

Very good

Rating 10 - Excellent. 168 out of 354 reviews" "
Rating 8 - Good. 126 out of 354 reviews" "
Rating 6 - Okay. 24 out of 354 reviews" "
Rating 4 - Poor. 9 out of 354 reviews" "
Rating 2 - Terrible. 27 out of 354 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Libardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localizado en el centro de la ciudad, linda decoración, servicio excelente, habitaciones amplias. Muy recomendado
Stayed 1 night in Apr 2024
Response from Sylvia on 10 May 2024
Buenas tardes estimado Libardo, muchas gracias por su amable comentario. Nos complace saber que disfrutó de nuestra ubicación en el centro de la ciudad, la decoración, el excelente servicio y las habitaciones amplias. Esperamos tener el placer de recibirlo nuevamente en nuestro hotel.

10/10 Excellent

jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great
Stayed 1 night in Apr 2024
Response from Sylvia on 10 May 2024
Good afternoon dear Jaime, We're glad you had a great experience. We hope to welcome you back soon!

10/10 Excellent

Cynthia, Cos Cob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service Excellence triple A plus 😁
Stayed 2 nights in Apr 2024
Response from Sylvia on 10 May 2024
Good afternoon dear Cynthia,Thank you for your amazing comment and AAA+ rating! We strive to provide excellent service to all our guests, and we're delighted to hear you had such a satisfying experience. We look forward to welcoming you back soon!

10/10 Excellent

Libardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sylvia on 22 Apr 2024
Buenos días estimado, un gusto saludarlo. Gracias por su calificación.

6/10 Okay

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great .
Stayed 2 nights in Apr 2024
Response from Sylvia on 22 Apr 2024
Dear Anton, thank you for taking the time to leave a review. We're glad to hear that you had a good experience with our staff. We're sorry we didn't meet your expectations in other aspects of your stay. We'd love to hear more details about how we can improve to offer you a 5-star experience in the future. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sylvia on 18 Apr 2024
Buenas tardes estimado Johnson, gracias por su calificación. Que tenga un buen día.

10/10 Excellent

Harriet

Very nice I’ll stay there again
Stayed 2 nights in Mar 2024
Response from Sylvia on 29 Mar 2024
Good afternoon dear Harriet, thank you for your kind words. We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sylvia on 29 Mar 2024
Buenas tardes estimada Carla, gracias por su calificación. Que tengas un excelente día.

10/10 Excellent

Louis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from Iván S. on 3 Jan 2024
Hi Louis, thank you for choosing us. We are glad to know it was a pleasant stay. Have a great day and a happy new year

10/10 Excellent

Shinnosuke

Stayed 4 nights in Nov 2023
Response from Iván S. on 22 Dec 2023
Shinnosuke Komiya: Thank you for choosing and rating us. We hope you had a safe way back home. Happy holidays

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice food friendly staff, nice & clean room.
Stayed 1 night in Nov 2023
Response from Iván S. on 29 Nov 2023
We are pleased to know you enjoyed your stay with us. We hope you have a safe trip back home

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. I enjoy baths so having a functional bathtub is important. The food is excellent and was happy to see the brunch is no longer so expensive. I have stayed there at least 8 times but not in the past year. The room your company put me in was on the first floor which was upsetting at first but it was still reasonably quiet which for ecuador says a lot. Overall I was very happy with everything although have never used the athletic facilities.
Stayed 1 night in Nov 2023
Response from Iván S. on 16 Nov 2023
Hi Sharon, we are happy to read about your experience. Thank you for expressing your impressions so sincerely and that for the most part they are good memories. Our best wishes to you

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Una buena experiencia estar en el hotel
Stayed 1 night in Nov 2023
Response from Iván S. on 13 Nov 2023
Hola John, nos complace saber que fue una grata estadía, esperamos que haya tenido un buen retorno a casa y será hasta una próxima visita.

8/10 Good

Felipe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Iván S. on 10 Nov 2023
Hola Felipe, nos motiva saber que creamos gratas experiencias durante la estadía en Guayaquil. Muchos éxitos, esperamos que vuelvas pronto.

10/10 Excellent

José, Cape Coral

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
From desk , not good attitude
Stayed 4 nights in Oct 2023
Response from Iván S. on 30 Oct 2023
Hello José, we are pleased to know that you enjoyed your stay with us. However, you mention in a comment about the attitude of the reception staff. I would like to know more details.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sylvia on 14 Aug 2023
Buenos días estimado Cesar, un gusto saludarlo. Gracias por su calificación. Que tengas un excelente día.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jul 2023
Response from Iván S. on 10 Nov 2023
Hola José, gracias por visitarnos. Te esperamos de brazos extendidos en tu próxima estadía.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo estuve una noche pero todo excelente, ubicación perfecta y un hermoso ambiente lleno de arte!
Stayed 1 night in May 2023
Response from Sylvia on 29 May 2023
Buenos días estimada Carla, un gusto saludarte. Gracias por compartirnos tu experiencia. Que tengas un excelente día.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent hotel, nice people. Great breakfast. Easy to get from/to the airport then more around for business.
Stayed 3 nights in Mar 2023
Response from Sylvia on 3 Apr 2023
Good morning dear Juan, thank you for your comments. Have a nice day.

10/10 Excellent

Carmen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sylvia on 3 Apr 2023
Buenos días estimada Carmen, gracias por tu calificación. Que tengas un buen día.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all, unfortunately I just stayed 1 night since I was getting picked up in the morning
Stayed 1 night in Feb 2023
Response from Sylvia on 16 Feb 2023
Good morning dear Jimmy, thank you for your comments. Have a nice day.

2/10 Terrible

BERNARDO, Miami

Business traveller
Disliked: Staff & service, property conditions & facilities
No son claras las politicas del parqueo. A la media Noche la ayuda es nula para solucionar El servicio que SE supone que tienen
Stayed 1 night in Feb 2023
Response from Sylvia on 10 Feb 2023
Buenos días estimado Bernardo, un gusto saludarlo. Gracias por sus comentarios. Le comentamos que en las políticas de aparcamiento indicamos que disponemos de parqueo con plazas limitas y con un coste por el servicio. Sin embargo daremos revisión a lo expuesto. Que tenga un buen día.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the hotel and friendly and helpful. Hotel is clean and seems to be well maintained. The one issue, though not terrible, is the spotty and slow internet connection.
Stayed 1 night in Feb 2023
Response from Sylvia on 10 Feb 2023
Good morning dear Anthony, thank you for your comments. We are working with this issue of the internet so that connection is fast. Have a nice day.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, polite staff and knowledgeable. Good price Great customer service.
Stayed 21 nights in Nov 2022
Response from Sylvia on 7 Dec 2022
Good morning dear Grace, thank you for your comments. Have a nice day.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , nice and ample room. Great location. Will definitely recommend it
Stayed 1 night in Nov 2022
Response from Sylvia on 21 Nov 2022
Good morning dear Carolina, thank you for your comments. Have a nice day.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great clean location staff was perfect
Stayed 2 nights in Oct 2022
Response from Sylvia on 18 Oct 2022
Good morning dear Stanley, thank you for your comments. Have a nice day.

8/10 Good

Raul

Business traveller
Liked: Cleanliness, staff & service
I liked that I was able to reserve and pay on the same day that I needed the hotel.
Stayed 2 nights in Sep 2022
Response from Sylvia on 18 Oct 2022
Good morning dear Raul, thank you for your comments. Have a nice day.

2/10 Terrible

JUAN CARLOS

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Mejorar los canales para reventar correctamente las reservas. Espere mucho tiempo para recibir mi segunda habitación
Stayed 1 night in Sep 2022
Response from Sylvia on 15 Sept 2022
Buenos días estimado Juan Carlos, un gusto saludarlo. Trabajaremos en el tema que nos mencionas para seguir mejorando nuestro servicio. Que tengas un buen día.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Large Room & Good Value. In room safe. No in room iron or ironing board. Various artwork throughout hotel and in room, thus the Galeria name. Hotels that prohibit toilet paper in the toilet should have a bidet or a shower that has an attachment that you can use to rinse your body, not only a showerhead. Staff is bilingual and friendly/courteous. Room was cleaned daily. Security guard posted out front and room key required for elevator access control.
Stayed 3 nights in Sep 2022
Response from Sylvia on 12 Sept 2022
Good afternoon dear Ronald, thank you for your comments and for sharing your experience with us. Have a nice day.

8/10 Good

Jeffrey

Stayed 2 nights in Aug 2022
Response from Sylvia on 23 Aug 2022
Buenos días estimado Jeffrey, un gusto saludarlo. Gracias por su calificación. Que tenga un excelente día.

8/10 Good

Lionel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay
The hotel is very clean and modern. Staff is very pleasent. Centrally located, close to all shopping.
Stayed 4 nights in Jul 2022
Response from Sylvia on 17 Aug 2022
Good morning dear Lionel, thank you for your comments. Have a nice day.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair service
Stayed 7 nights in Jul 2022
Response from Sylvia on 17 Aug 2022
Good morning dear Stephanie, Thank you for your comments. Have a nice day.

2/10 Terrible

Damian

Stayed 1 night in Jul 2022

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Teresa

Stayed 1 night in Jul 2022

8/10 Good

Stephen

Liked: Staff & service
The artwork
Stayed 1 night in Jul 2022
Response from Sylvia on 29 Jul 2022
Good afternoon dear Stephen, thank you for your comments. Have a nice day.

4/10 Poor

Rudi

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sylvia on 15 Jul 2022
Buenos días estimado Robert, un gusto saludarlo. Gracias por tu calificación. Que tengas un excelente día.

10/10 Excellent

Cynthia, Cos Cob

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent Customer Service and breakfast buffet is perfect.
Stayed 2 nights in Jun 2022
Response from Sylvia on 28 Jun 2022
Good afternoon dear Cynthia, thank you for your comments. Have a nice day.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time and the service was excellent!
Stayed 2 nights in Jun 2022
Response from Sylvia on 28 Jun 2022
Good afternoon dear Katherine, thank you for your comments. Have a nice day.

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok, good for my business trip
Stayed 1 night in May 2022
Response from Sylvia on 25 May 2022
Good morning dear Luis, thank you for your comments. Have a nice day

10/10 Excellent

Cynthia, Cos Cob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, excelente parqueo, y un incredible desayuno café. Yo volvería otra vez. Anthony Guevara fue muy atento ayudándonos con nuestras reserva iones.
Stayed 2 nights in May 2022
Response from Sylvia on 25 May 2022
Buenos días estimada Cynthia, un gusto saludarla. Nos alegra mucho leer sus comentarios. Esperamos pronto nos pueda volver a visitar. Que tenga un excelente día.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was Superb! Friendly and very Helpful. Im White and staff was careful to make me aware of places not to travel alone. Uber git me everywhere I needed to go. TY
Stayed 2 nights in Apr 2022
Response from Sylvia on 25 May 2022
Good morning dear Christopher, thank you for your sincere comments. We are glad that everything was alright during his stay. May he have a nice day.

8/10 Good

Irene

Liked: Staff & service, room comfort
One night break away in Guayaquil
The room was a good size, bed and pillows comfortable. Took a bit to figure out how to control the AC as the wall control didn't function. Need to find a small knob beside the bed that controlled the fan which was way to high when I entered the room. There were a few long hairs on the floor in the bathroom so I inspected the rest of the room for cleanliness but it was fine. Shampoo, bath and hand soap are in dispensers. The soap dispenser in the shower didn't work, also the shower curtain could be cleaner. I told front desk about the dispenser when I checked out and she was grateful for the information. Front desk staff were very friendly but check in and check out were slow, even though they were working on getting people done quickly. Restaurant staff were not visible when I went for a drink so I went to the front desk to notify them that someone was in the restaurant requiring service. The artwork was a joy to check out. I really loved this aspect of the hotel and the lobby had a lot of comfortable seating.
Stayed 1 night in Mar 2022
Response from Sylvia on 14 Apr 2022
Good morning dear Irene, thank you very much for your comments. We very much appreciate the details that she gives us of her stay. We will work on it to improve our service. We are very happy that you liked our beautiful Art Gallery. We hope that you can visit us again soon.

10/10 Excellent

Art

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the original artwork everywhere was amazing. The next time we go to Guayaquil we will allow more time to wander the halls and admire everything.
Stayed 1 night in Mar 2022
Response from Sylvia on 13 Apr 2022
Good afternoon dear Roberto, thank you for your comments and rating. We are glad that you liked our beautiful Gallery. Have a nice day.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very Cleand Parking is great
Stayed 1 night in Mar 2022
Response from Sylvia on 13 Apr 2022
Good afternoon dear Robert, thank you for your comments and rating. We hope you can visit us again soon. Have a great day.

10/10 Excellent

Mohabir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and welcoming.
Stayed 6 nights in Nov 2021

10/10 Excellent

Debra S.

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here and I love the hotel and the staff! However, I am starting to reconsider staying here just because I can never get fast wifi or wifi at all! Also the bedding on the beds are not heavy enough....always cold!
Stayed 1 night in Oct 2021

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
Very centrally located parks walking distance do University and safari park walking distance great place to 10 minutes away from everything really friendly service and the lunches are great
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, quite, beautiful room, clean
Stayed 4 nights in Jul 2021