No.1 Xicheng South Road, Lingui District, Guilin, Guangxi
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you very much for your comments, and your affirmation is the motivation for us to continue to work hard. I hope that we can make you so satisfied now and always make you feel warm. Unfortunately, the good time is always so short.We are looking forward to seeing you again.
Nice bed and good location. Hotel is clean. Breakfast can be improved.
Verified traveller
Stayed 2 nights in Jun 2019
Response from Snowy on 21 Jun 2019
Hi my friend,
Thank you very much for your full mark comment. Your affirmation is the motivation for us to continue to work hard. I hope that now and in the future we can always make you so satisfied and have a warm feeling.
staff speak poor english , location of hotel is too far from downtown (40 minutes taxi ride )
Verified traveller
Stayed 1 night in Apr 2019
Response from snowy.zhou on 14 May 2019
Appreciate for choosing our hotel for your stay, and sorry for our English communication did not satisfy you in place, hotel will put more efforts on training to staff language. Regarding our location, actually we are more like a corporate hotel quite close to the municiple government and manufacturing area, kindly for your next option on destination.
4/10 Poor
Darrell, Canada
Travelled with family
29 Mar 2019
Liked: Cleanliness
THe air conditioning didn’t work. They were unable to fix it or provide us with another room. The wifi was terrible. Staff were somewhat unwilling or reluctant to find solutions to the problems. The hotel is a bit out of the way from central Guilin; in some ways the staff were unacommodating
Darrell
Stayed 3 nights in Mar 2019
Response from snowy.zhou on 14 May 2019
Dear Darrell, seeing your comments on the hotel, as a member of the hotel, our hearts are very complex and sad, but also deeply understand the strong feelings between your words.If you are not satisfied with the hotel when you check in, we sincerely hope that you can contact the front office manager of our hotel for feedback of your opinions and Suggestions.As an international brand hotel, we continue to provide high-quality accommodation environment and considerate service according to marriott international standards. As long as you have a need and timely inform us, we are all here
10/10 Excellent
Verified traveller
20 Mar 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 1 night in Mar 2019
Response from snowy.zhou on 26 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
We got an updated to delux room in the same date we arrived to the hotel. It is nice and room is clean. Staff is very polite and helpful!
JL
Stayed 1 night in Nov 2018
Response from Lily on 14 Nov 2018
Dear customers, thank you for choosing to stay at the guilin fupeng sheraton hotel and give us good comments. We will make continuous efforts to strive for a better check-in experience for every customer. We look forward to your staying at the guilin fupeng sheraton hotel again
8/10 Good
Brian, Kent, UK
22 Oct 2018
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel to stay at, in a very nice location.
However the breakfast is a big let down as more often than not the buffet breakfast foods were cold, drinks offered poor quality for Five star hotel.
The door man dies not greet guest let alone assist with any baggage, so finally we would not return to this hotel.
Brian
Stayed 3 nights in Oct 2018
Response from snowy zhou on 1 Nov 2018
Dear value guest: encapsulated in a word, thank you for you choice with us, and thank you for your recognition of the friends and the suggestion, will us for breakfast and other facilities for regular maintenance, to perfect every detail, to provide you perfect check-in enjoy is one of the biggest encouragement for us, your satisfaction will give us infinite power!Fu peng is willing to be a friend with every guest.Let fupeng become your journey in the rest stops, we will meet you with the most enthusiastic full state, let you feel comfortable in the process of check-in, warm, looking forward to your next arrival ~~
The best hotel that I’ve ever stayed. My first time booking a five star hotel and it exceeded my expectation.
Verified traveller
Stayed 1 night in Sep 2018
Response from Snowy Zhou on 26 Sept 2018
Dear Valued Guest,
thank you for choosing to stay at guilin fu peng sheraton hotel.We will try our best to provide each customer with a better experience. We look forward to your re-stay in the guilin fupeng sheraton hotel. We will continue to provide quality and efficient service.
Son had to stay here as he had an accident and was unable to continue his holiday. Stayed here two nights until he could fly home. Great Hotel, service, staff.
Helen
Stayed 2 nights in Jul 2018
Response from Snowy Zhou on 8 Oct 2018
Dear : Thank you very much for your stay in fourpoints by sheraton guilin lingui , It is our greatest honor to get your affirmation.We are always committed to providing each guest with a clean and comfortable living environment and meticulous and thoughtful service.We are very happy that our efforts have been recognized by you, your satisfied smile is the biggest return after our hard work.Sincerely looking forward to your next stay at the fu peng sheraton hotel. Wish you a happy life ~~~
Kindly provided a wheelchair for my use which was wonderful. I would not have been able to get around without it.
Terry
Stayed 3 nights in May 2018
Response from Snowy Zhou on 8 Oct 2018
Dear Valued Guest, thank you for choosing to stay at four points hotel by sheraton guilin lingui .We will try our best to provide each customer with a better experience. We look forward to your re-stay in the four points hotel by sheraton guilin lingui. We will continue to provide quality and efficient service.
Hotel is non smoking, clean rooms are new and comfortable.
Verified traveller
Stayed 1 night in Apr 2018
Response from Customer manager on 16 Apr 2018
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assistance, please dial "0" for help. Look forward to see you again.
Four Points Sheraton is a modern, well-appointed hotel . I chose it because I was just spending the one night before flying out in the early morning and was not interested in visiting the tourist sites in the city. The room was large, modern, and clean with a great bathtub. The gym and pool are quite nice. There is a shopping mall and many Chinese restaurants in the area.I used room service which was quick and good. The staff was very helpful and language was not an issue.
Verified traveller
Stayed 1 night in Mar 2018
Response from Customer manager on 16 Apr 2018
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assistance, please dial "0" for help. Look forward to see you again.
8/10 Good
chingchiek
3 Sept 2017
Liked: Cleanliness, room comfort
Air conditioner was poor, warm in the room
chingchiek
Stayed 2 nights in Aug 2017
Response from Four Points by Sheraton on 8 Sept 2017
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
Great hotel with nice and big room. Only one inconvenient the place which is far away of the city center
SOPHIE
Stayed 1 night in Jun 2017
Response from Four Points by Sheraton on 27 Jun 2017
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
Nice and comfortable . Closed to shopping mall. If provided room service breakfast will be better .
helen
Response from Bailey Hu on 27 Apr 2017
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
A new hotel in a developinng part of town. Definitely not a 5 star hotel. Large rooms. Empty room fridge. Poor turndown service. Netter stay closer to town centre.
We only stayed here for one night as it was fairly close to the airport under half an hour. We were upgraded on arrival to a suite, our room was very big with a seperate lounge, clean and had a nice nug bathroom.
It's a good, modern and clean hotel with comfortable rooms, close to Guilin Airport, on the way to Yangshuo.
My plane landed past midnight to Guilin and my guide for Yangshuo area recommended that I stay here for the first night rather than drive a further 75 munutes to stay in Yangshuo. I think it was a good advice if you dont mind a pack/unpack cycle.
Excellent new facilities with comfortable bed like you would see in a 4 star hotel. Unfortunately the great price we got on Expedia did not include the fancy breakfast buffet with big selection. They told us it would be 80 RMB (US$12) to add breakfast if you add it at the check in desk, but if you pay at the breakfast buffet it is $138 RMB (US$21). There are not really any other breakfast options at 7:00 am because the mall next door is closed at that time, and there is nothing else within walking distance. So pay the overpriced breakfast or eat moon pies from the gift shop.
I never realized how sprawling big Guilin is now. It can take over an hour to drive from one side of the city to the other, and this hotel is far from the traditional tourist area with the pagodas on the lake where the shopping spots and major restaurants are. Personally I think it was worth it because most of the downtown hotels look like cockroach/bedbug city from the outside anyway.
Verified traveller
Response from Bailey Hu - Fourpoints by sheraton guilin on 5 Jun 2016
Thank you for chosing stay with us. Sorry for the inconvience caused by the misleading information of breakfast. We offer in-room-dinning and you can order your meal and eat them in your room as well. For the sightseeing, our hotel is 30-minute drive from downtown area in Guilin, and it's the meeting point of Yangshuo, Lonji terrace and Huixian marsh. Any problem related to transportation you can ask our chief concierge for help. Looking forward to staying with us next time in Guilin.
I enjoyed the week I spend at this location while seeing the tourist sites in Guilin. Opened last year still has that new feeling as it approaches it's first anniversary. The staff was more than helpful with suggestions for off the beaten path sites. The hotel is 20 minutes from downtown and there are not many cabs around. The staff will have one waiting for you if you call down 15 minutes before you leave with the address written in Chinese if needed. The concierge staff will give the direct number to the desk if needed while traveling around town to translate for you. Not many Americans stay here but the staff will go out of their way to make you feel at home.
Mark
Response from Four Points by Sheraton Guilin,linggui on 21 Dec 2015
Dear Valued Guest.
Thank you for taking your time to share with us . We are delighted to know that you had a nice holiday in our hotel. Four Points by Sheraton Guilin, lingui in accordance with integrity, contracted , comfortable ,bring you a wonderful experience . Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!
Response from Four Points by Sheraton on 18 Dec 2015
Dear Valued Guest. Thank you for providing your kind feedback about your recent stay with us . We are delighted to know that you had a nice holiday inour hotel. Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!
Nice hotel but felt isolated. Used it to stay in Guilin before getting early morning flight
Christopher
Response from Four Points by Sheraton on 18 Dec 2015
Dear Valued Guest. Thank you for taking your time to share with us . We are delighted to know that you had a nice holiday in our hotel. Four Points by Sheraton Guilin, lingui in accordance with integrity, contracted , comfortable ,bring you a wonderful experience . Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!
В целом отель неплохой, но все недочеты создают неприятное впечатление. Постельное белье нельзя назвать новым. Кондиционер в номере очень плохой, не поддерживает температуру. Вода в бассейне слишком холодная.
Ekaterina
Stayed 3 nights in Apr 2019
Response from Snowy.Zhou on 14 May 2019
Dear guests, seeing your comments on the hotel, as a member of the hotel, our hearts are very complex and sad, but also deeply understand the strong feelings between your words.If you are not satisfied with the hotel when you check in, we sincerely hope that you can contact the front office manager of our hotel for feedback of your opinions and Suggestions.As an international brand hotel, we continue to provide high-quality accommodation environment and considerate service according to marriott international standards. As long as you have a need and timely inform us, we are all here
Dear Valued Guest,
thank you for choosing to stay at guilin fu peng sheraton hotel.We will try our best to provide each customer with a better experience. We look forward to your re-stay in the guilin fupeng sheraton hotel. We will continue to provide quality and efficient service.
It was very comfortable to stay but many children were noisy at lobby.
you must check these condition for other guests.
John
Stayed 4 nights in Aug 2017
Response from Bailey Hu on 4 Sept 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
Hotel was good but staff lacked service orientation. Luggage was only taken care of after request and in the restaurant staff was invisible.
Joep
Stayed 1 night in Jul 2017
Response from Four Points by Sheraton on 2 Aug 2017
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
Dear Valued Guest,
Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.
thanks for chosing stay with us. And hope the landscope of guilin as well as our service impress you a lot. looking forward to see you again in our hotel next time you come to Guilin