Indoor pool

Reviews of Four Points By Sheraton Guilin, Lingui

4 out of 5
Four Points By Sheraton Guilin, Lingui
No.1 Xicheng South Road, Lingui District, Guilin, Guangxi

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 6 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of communications
Everything was pretty good except that there was hardly anybody who could speak clear English..
Stayed 3 nights in Sep 2023

10/10 Excellent

PING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rommy, clean, friendly, good restaurant.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Snowy.Zhou on 25 Jun 2019
Thank you very much for your comments, and your affirmation is the motivation for us to continue to work hard. I hope that we can make you so satisfied now and always make you feel warm. Unfortunately, the good time is always so short.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and good location
Nice bed and good location. Hotel is clean. Breakfast can be improved.
Stayed 2 nights in Jun 2019
Response from Snowy on 21 Jun 2019
Hi my friend, Thank you very much for your full mark comment. Your affirmation is the motivation for us to continue to work hard. I hope that now and in the future we can always make you so satisfied and have a warm feeling.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
staff speak poor english , location of hotel is too far from downtown (40 minutes taxi ride )
Stayed 1 night in Apr 2019
Response from snowy.zhou on 14 May 2019
Appreciate for choosing our hotel for your stay, and sorry for our English communication did not satisfy you in place, hotel will put more efforts on training to staff language. Regarding our location, actually we are more like a corporate hotel quite close to the municiple government and manufacturing area, kindly for your next option on destination.

4/10 Poor

Darrell, Canada

Travelled with family
Liked: Cleanliness
THe air conditioning didn’t work. They were unable to fix it or provide us with another room. The wifi was terrible. Staff were somewhat unwilling or reluctant to find solutions to the problems. The hotel is a bit out of the way from central Guilin; in some ways the staff were unacommodating
Stayed 3 nights in Mar 2019
Response from snowy.zhou on 14 May 2019
Dear Darrell, seeing your comments on the hotel, as a member of the hotel, our hearts are very complex and sad, but also deeply understand the strong feelings between your words.If you are not satisfied with the hotel when you check in, we sincerely hope that you can contact the front office manager of our hotel for feedback of your opinions and Suggestions.As an international brand hotel, we continue to provide high-quality accommodation environment and considerate service according to marriott international standards. As long as you have a need and timely inform us, we are all here

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019
Response from snowy.zhou on 26 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

mina, richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new building, bath room is designed excellent. nice front desk
Stayed 1 night in Feb 2019

8/10 Good

JL, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got an updated to delux room in the same date we arrived to the hotel. It is nice and room is clean. Staff is very polite and helpful!
Stayed 1 night in Nov 2018
Response from Lily on 14 Nov 2018
Dear customers, thank you for choosing to stay at the guilin fupeng sheraton hotel and give us good comments. We will make continuous efforts to strive for a better check-in experience for every customer. We look forward to your staying at the guilin fupeng sheraton hotel again

8/10 Good

Brian, Kent, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel to stay at, in a very nice location. However the breakfast is a big let down as more often than not the buffet breakfast foods were cold, drinks offered poor quality for Five star hotel. The door man dies not greet guest let alone assist with any baggage, so finally we would not return to this hotel.
Stayed 3 nights in Oct 2018
Response from snowy zhou on 1 Nov 2018
Dear value guest: encapsulated in a word, thank you for you choice with us, and thank you for your recognition of the friends and the suggestion, will us for breakfast and other facilities for regular maintenance, to perfect every detail, to provide you perfect check-in enjoy is one of the biggest encouragement for us, your satisfaction will give us infinite power!Fu peng is willing to be a friend with every guest.Let fupeng become your journey in the rest stops, we will meet you with the most enthusiastic full state, let you feel comfortable in the process of check-in, warm, looking forward to your next arrival ~~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel that I’ve ever stayed. My first time booking a five star hotel and it exceeded my expectation.
Stayed 1 night in Sep 2018
Response from Snowy Zhou on 26 Sept 2018
Dear Valued Guest, thank you for choosing to stay at guilin fu peng sheraton hotel.We will try our best to provide each customer with a better experience. We look forward to your re-stay in the guilin fupeng sheraton hotel. We will continue to provide quality and efficient service.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected 2 night Stay
Son had to stay here as he had an accident and was unable to continue his holiday. Stayed here two nights until he could fly home. Great Hotel, service, staff.
Stayed 2 nights in Jul 2018
Response from Snowy Zhou on 8 Oct 2018
Dear : Thank you very much for your stay in fourpoints by sheraton guilin lingui , It is our greatest honor to get your affirmation.We are always committed to providing each guest with a clean and comfortable living environment and meticulous and thoughtful service.We are very happy that our efforts have been recognized by you, your satisfied smile is the biggest return after our hard work.Sincerely looking forward to your next stay at the fu peng sheraton hotel. Wish you a happy life ~~~

10/10 Excellent

Terry, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kindly provided a wheelchair for my use which was wonderful. I would not have been able to get around without it.
Stayed 3 nights in May 2018
Response from Snowy Zhou on 8 Oct 2018
Dear Valued Guest, thank you for choosing to stay at four points hotel by sheraton guilin lingui .We will try our best to provide each customer with a better experience. We look forward to your re-stay in the four points hotel by sheraton guilin lingui. We will continue to provide quality and efficient service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel is non smoking, clean rooms are new and comfortable.
Stayed 1 night in Apr 2018
Response from Customer manager on 16 Apr 2018
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assistance, please dial "0" for help. Look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on airport side of city
Four Points Sheraton is a modern, well-appointed hotel . I chose it because I was just spending the one night before flying out in the early morning and was not interested in visiting the tourist sites in the city. The room was large, modern, and clean with a great bathtub. The gym and pool are quite nice. There is a shopping mall and many Chinese restaurants in the area.I used room service which was quick and good. The staff was very helpful and language was not an issue.
Stayed 1 night in Mar 2018
Response from Customer manager on 16 Apr 2018
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assistance, please dial "0" for help. Look forward to see you again.

8/10 Good

chingchiek

Liked: Cleanliness, room comfort
Air conditioner was poor, warm in the room
Stayed 2 nights in Aug 2017
Response from Four Points by Sheraton on 8 Sept 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel with nice and big room. Only one inconvenient the place which is far away of the city center
Stayed 1 night in Jun 2017
Response from Four Points by Sheraton on 27 Jun 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

10/10 Excellent

helen, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from my room
Nice and comfortable . Closed to shopping mall. If provided room service breakfast will be better .
Response from Bailey Hu on 27 Apr 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Very clean room
Response from Four Points by Sheraton on 27 Apr 2017
尊敬的贵客,感谢您选择入住桂林福朋喜来登酒店,酒店位于新城商业中心,大型KTV、超市等一应俱全。酒店距离桂林新两江四湖码头步行仅10分钟,码头预计2017年底开始营业。距桂林氧吧国家森林公园仅5分钟车程。酒店提供租车服务可直达各个交通枢纽,酒店到火车南站、西站仅需30分钟,到机场仅需20分钟。期待您再次入住桂林福朋喜来登酒店,我们会一如既往地提供优质服务。

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Four Points by Sheraton on 27 Apr 2017
尊敬的贵客,感谢您选择入住桂林福朋喜来登酒店,酒店地处新城商业中心,面向西城路主干道,交通四通八达,距离桂林春晚分会场象鼻山公园仅20分钟车程,处于桂林阳朔、龙胜龙脊梯田、会仙湿地等主要旅游景区的中心点。酒店为您提供中西多元选择的丰富餐食,欢迎在店品尝地道桂林美味。酒店还配有桂林当地品牌特产商店,捎带给亲人朋友,我们为您想得更全面。期待您再次入住桂林福朋喜来登酒店,我们会一如既往提供优质服务。

8/10 Good

beyo43

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far out
A new hotel in a developinng part of town. Definitely not a 5 star hotel. Large rooms. Empty room fridge. Poor turndown service. Netter stay closer to town centre.

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and good value
Enjoy!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Except that the wifi was very poor for my foreign phone, everything else was good.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for hotel, nice clean room
We only stayed here for one night as it was fairly close to the airport under half an hour. We were upgraded on arrival to a suite, our room was very big with a seperate lounge, clean and had a nice nug bathroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room and facilities were excellent
Location was the only problem since it was far away from Downtown, other than that all was perfect including the breakfast buffet.

8/10 Good

Mark, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Guilin Airport
It's a good, modern and clean hotel with comfortable rooms, close to Guilin Airport, on the way to Yangshuo. My plane landed past midnight to Guilin and my guide for Yangshuo area recommended that I stay here for the first night rather than drive a further 75 munutes to stay in Yangshuo. I think it was a good advice if you dont mind a pack/unpack cycle.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable bed. Far from tourist central.
Excellent new facilities with comfortable bed like you would see in a 4 star hotel. Unfortunately the great price we got on Expedia did not include the fancy breakfast buffet with big selection. They told us it would be 80 RMB (US$12) to add breakfast if you add it at the check in desk, but if you pay at the breakfast buffet it is $138 RMB (US$21). There are not really any other breakfast options at 7:00 am because the mall next door is closed at that time, and there is nothing else within walking distance. So pay the overpriced breakfast or eat moon pies from the gift shop. I never realized how sprawling big Guilin is now. It can take over an hour to drive from one side of the city to the other, and this hotel is far from the traditional tourist area with the pagodas on the lake where the shopping spots and major restaurants are. Personally I think it was worth it because most of the downtown hotels look like cockroach/bedbug city from the outside anyway.
Response from Bailey Hu - Fourpoints by sheraton guilin on 5 Jun 2016
Thank you for chosing stay with us. Sorry for the inconvience caused by the misleading information of breakfast. We offer in-room-dinning and you can order your meal and eat them in your room as well. For the sightseeing, our hotel is 30-minute drive from downtown area in Guilin, and it's the meeting point of Yangshuo, Lonji terrace and Huixian marsh. Any problem related to transportation you can ask our chief concierge for help. Looking forward to staying with us next time in Guilin.

10/10 Excellent

Mark, Laurel, Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I enjoyed the week I spend at this location while seeing the tourist sites in Guilin. Opened last year still has that new feeling as it approaches it's first anniversary. The staff was more than helpful with suggestions for off the beaten path sites. The hotel is 20 minutes from downtown and there are not many cabs around. The staff will have one waiting for you if you call down 15 minutes before you leave with the address written in Chinese if needed. The concierge staff will give the direct number to the desk if needed while traveling around town to translate for you. Not many Americans stay here but the staff will go out of their way to make you feel at home.
Response from Four Points by Sheraton Guilin,linggui on 21 Dec 2015
Dear Valued Guest. Thank you for taking your time to share with us . We are delighted to know that you had a nice holiday in our hotel. Four Points by Sheraton Guilin, lingui in accordance with integrity, contracted , comfortable ,bring you a wonderful experience . Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!

6/10 Okay

Zahra, Switzerland

Disliked: Property conditions & facilities, room comfort
Good and clean
It was good. Persennel were freindly.
Response from Four Points by Sheraton on 18 Dec 2015
Dear Valued Guest. Thank you for providing your kind feedback about your recent stay with us . We are delighted to know that you had a nice holiday inour hotel. Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!

8/10 Good

Christopher, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Guilin airport
Nice hotel but felt isolated. Used it to stay in Guilin before getting early morning flight
Response from Four Points by Sheraton on 18 Dec 2015
Dear Valued Guest. Thank you for taking your time to share with us . We are delighted to know that you had a nice holiday in our hotel. Four Points by Sheraton Guilin, lingui in accordance with integrity, contracted , comfortable ,bring you a wonderful experience . Sincerely look forward to you again to Four Points by Sheraton Guilin, lingui ! Best wishes with you!

2/10 Terrible

Wai Yee

Stayed 3 nights in Jun 2023

10/10 Excellent

jungkee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Ekaterina

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Уровень недотягивает
В целом отель неплохой, но все недочеты создают неприятное впечатление. Постельное белье нельзя назвать новым. Кондиционер в номере очень плохой, не поддерживает температуру. Вода в бассейне слишком холодная.
Stayed 3 nights in Apr 2019
Response from Snowy.Zhou on 14 May 2019
Dear guests, seeing your comments on the hotel, as a member of the hotel, our hearts are very complex and sad, but also deeply understand the strong feelings between your words.If you are not satisfied with the hotel when you check in, we sincerely hope that you can contact the front office manager of our hotel for feedback of your opinions and Suggestions.As an international brand hotel, we continue to provide high-quality accommodation environment and considerate service according to marriott international standards. As long as you have a need and timely inform us, we are all here

8/10 Good

HIDEYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Snowy Zhou on 26 Sept 2018
Dear Valued Guest, thank you for choosing to stay at guilin fu peng sheraton hotel.We will try our best to provide each customer with a better experience. We look forward to your re-stay in the guilin fupeng sheraton hotel. We will continue to provide quality and efficient service.

8/10 Good

WY, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然遠,但值得一住
雖然離市區有點遠,坐滴滴的只需60元人民幣。風景開揚,環境寧靜。花樣年的樓盤附近,有大型商場及食肆,雖然不是一綫大型商場,但亦十分方便。
Stayed 2 nights in Jul 2018
Response from Snowy Zhou on 10 Oct 2018
尊敬的顾客:非常感谢您入住桂林临桂花样年福朋喜来登酒店,能得到您的肯定是我们最大的荣幸。我们一直致力于为每一位宾客提供干净舒适的入住环境和细致、周到的服务。很开心我们的努力得到了您的认可,您满意的笑容是我们付出辛勤汗水后最大的回报。衷心期待您的再次入住福朋喜来登酒店, 祝您生活愉快~~~

6/10 Okay

John, Tokyo

Liked: Cleanliness, room comfort
Be good stay without noisy children
It was very comfortable to stay but many children were noisy at lobby. you must check these condition for other guests.
Stayed 4 nights in Aug 2017
Response from Bailey Hu on 4 Sept 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

8/10 Good

Joep

Liked: Cleanliness, property conditions & facilities, room comfort
New hotel already on downward slope.
Hotel was good but staff lacked service orientation. Luggage was only taken care of after request and in the restaurant staff was invisible.
Stayed 1 night in Jul 2017
Response from Four Points by Sheraton on 2 Aug 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

6/10 Okay

ローズ, Tokyo

Liked: Cleanliness, property conditions & facilities, room comfort
清潔で新しいビジネスホテル
シェラトンホテル桂林と比較し食事がまずい。パン一つとっても普通のスーパーに売っている程度で、とてもホテルのパンではない。また、高級なワインはあるのにコーヒーや紅茶がブッフェに無いのもおかしい。部屋に比べて食事は最悪でした。
Stayed 2 nights in Jun 2017
Response from Bailey Hu on 12 Jul 2017
Dear Valued Guest, Thank you for choosing stay with us, our hotel is 15-minute-drive from Guilin airport, and 30-minute-drive from old downtown area. We provide room service, if you need any assitance, please dial "0" for help. Look forward to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problème avec le terminal de paiement le Debit des frais à bien été débité mais le crédit de la garantie ne s'est pas fait ! À suivre.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 친절하고, 가격대비 훌륭한 시설, 서비스 입니다. 다만 신개발 지역이라 호텔주변이 약간 외곽지고 사람들과 자연이 없어 좀 삭막합니다. 호텔 내부의 시설과 환경은 만족스럽습니다.

8/10 Good

YOUNGSOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안하고 좋았음

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨긋하고 서비스가 좋은 호텔
호텔 서비스가 훌륭하고 청결함. 가족여행으로 투숙한 호텔로 훌륭하였음.

10/10 Excellent

Ka Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thanks for chosing stay with us. And hope the landscope of guilin as well as our service impress you a lot. looking forward to see you again in our hotel next time you come to Guilin