Outdoor pool

Reviews of Hilton The Lodge at Gulf State Park, AL

3.5 out of 5
Hilton The Lodge at Gulf State Park, AL
21196 East Beach Blvd, Gulf Shores, AL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 696 out of 1004 reviews" "
Rating 8 - Good. 180 out of 1004 reviews" "
Rating 6 - Okay. 72 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, gorgeous beach/water, fantastic outdoor amenities at the state park across the street, nice pool area and beach at hotel. Restaurant had great buffet breakfasts with made-to-order eggs. Dinner was reasonably good also. Would stay there again, probably MUCH nicer than renting a VRBO, due to the hotel amenities. Only complaint is the noise--kids wailing and crying, you could hear it down the hall, from the balcony, everywhere. Maybe they might consider locating couples in a different area than families?
Stayed 3 nights in Apr 2024
Response from The Lodge Public Relations on 28 Apr 2024
We are happy to see your 5-star review, Sarah! Thanks for allowing us to be a part of your wonderful, memorable experience. Thank you for your array of compliments, from the incredible views, to the beauty of Gulf State Park to our dining outlets. We regret to hear fellow guests impacted your stay. We encourage all guests to respects one another. Thank you for letting us know. Looking forward to your next visit!

10/10 Excellent

Terri L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property and the staff that I dealt with was super friendly.
Stayed 1 night in Apr 2024
Response from The Lodge Public Relations on 24 Apr 2024
Hi Terri,Thank you for the wonderful 5-star review! We are so happy you enjoyed your stay with us and that our team provided you with the friendly and personalized service we strive for!

8/10 Good

Nancy, Forsyth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loading and parking situation is very awkward and poorly set up. The rooms and property were very clean snd comfortable. All staff we envountered were friendly and helpful.
Stayed 1 night in Apr 2024
Response from The Lodge Public Relations on 23 Apr 2024
Hi Nancy,Thank you for your review and your compliments for our clean and comfortable rooms, and our friendly staff hotelitarians. We understand the concerns with parking. Our hotel property is designed to preserve the natural dunes of the beach, so our layout is long east to west along the beach, rather than long north to south. The additional benefits are that you get a beautiful view of the Gulf as you make your way to your room. Fun fact about the parking spaces too, as you may have noticed, the uncovered parking spaces are permeable (a grid made of recycled plastic). This allows for rainwater to drain directly into the ground. We do apologize if the walk seemed excessive. Thanks again for your comments.

10/10 Excellent

Joey

Travelled with group
I stayed here about 4 years ago and it was excellent This trip however the beds were so hard I never went to sleep. Probably won’t stay here again.
Stayed 1 night in Apr 2024
Response from The Lodge Public Relations on 21 Apr 2024
Hi Joey,Thank you for your review. We love welcoming back familiar faces for another visit. However we regret to hear the bed wasn't to your liking. Thank you for letting us know. We appreciate your feedback.

6/10 Okay

JAMES, Papillion

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beach area was nice. However, the location was off the main path with little to do within walking distance. The pool area was very nice. The food at the pool grill was good. The rooms were very dated, poor lighting in bathroom and the hallways were dingy and dark. Overall we wouldn't stay again for the price.
Stayed 2 nights in Apr 2024
Response from The Lodge Public Relations on 19 Apr 2024
Hi James,Thank you for your review. We regret to hear we did not meet your expectations. We appreciate your detailed feedback, as we value hearing about the items we do well as well as the areas we can improve.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great relaxing trip. Everything you needed was in walking distance. Highly recommend visiting!
Stayed 2 nights in Apr 2024
Response from The Lodge Public Relations on 19 Apr 2024
Hi Holly,Thank you for your review, and your recommendation! We are thrilled to hear you enjoyed a 5-star getaway with us and look forward to seeing you again.

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Lodge Public Relations on 16 Apr 2024
Thanks so much for your 5-star rating Paulina! And thank you for choosing The Lodge!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Lodge Public Relations on 17 Apr 2024
Great to hear you loved your beach getaway with us Raquel! We appreciate your 5-star rating and looking forward to seeing you again.

10/10 Excellent

Sheri, Green Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. 3 restaurants& a coffee shop on site. Unfortunately it poured our only day there. Hope to return & its good weather so we can enjoy tge beautiful pool & beach.
Stayed 1 night in Apr 2024
Response from The Lodge Public Relations on 11 Apr 2024
We're so sorry the weather didn't cooperate with you getaway to The Lodge. We appreciate your compliments for our ideal beachfront location and hotel facilities. We look forward to welcoming you back...with great weather!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just across the road from the park and right on the beach. Has ample parking and the room was very nice and clean, we had a ocean view w/balcony. Free bike rentals were nice too. Gift shop at the lodge was nice along with the choice of restaurants and snack shops.
Stayed 4 nights in Mar 2024
Response from The Lodge Public Relations on 8 Apr 2024
Thank you for your detailed review Judy. We are thrilled to hear you loved our beachfront hotel, room comfortability and amazing views, to go along with our complimentary bikeshare program and four ocean front dining outlets. Looking forward to welcoming you back.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it is right off the beach. Nice place to visit and stay at. Food was great. Peaceful and quiet Didn't like that parking is not real close unless you want to use valet to park your car. You either use their service to take luggage to room or carry it yourself no carts available to use.
Stayed 4 nights in Apr 2024
Response from The Lodge Public Relations on 8 Apr 2024
HI Brian,Thank you for your review. We appreciate your compliments for our ideal beachfront location, in addition to a wonderful stay and delicious dining outlets. Please allow us to address your concerns:We understand your concern with parking. With parking located on the west side of the hotel grounds, no guest rooms overlook the parking lot. All guest rooms have one of two spectacular views…either the majestic Gulf of Mexico or gorgeous Gulf State Park and Lake Shelby. We do apologize if the walk seemed excessive.As a full-service hotel, we are limited by liabilities in allowing guests to take a bell cart, so we offer a personalized bell service for luggage assistance. Tips are not mandatory though appreciated.Thanks again for your comments. Hope to see you again soon.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Its right next park tons of trails shopping restaurant choices. The food is basic here not much selection and bar outside ...
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 8 Apr 2024
Hi Jenny,We agree - Gulf State Park is a jewel! And how fortunate we are to be located within the park on this beautiful stretch of Alabama's sugar white sand beaches. As awesome as the beaches are, a short walk across the footbridge you can also explore everything the park has to offer. The Lodge's ideal location makes it possible to see the areas attractions within minutes.Thanks again for taking time to provide your feedback.

8/10 Good

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Lodge Public Relations on 6 Apr 2024
Hi Brenda,Thank you for your rating, we appreciate it. Thank you for choosing The Lodge. Come see us again soon.

10/10 Excellent

Jerry W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the place was just beautiful!
Stayed 4 nights in Mar 2024
Response from The Lodge Public Relations on 1 Apr 2024
Hi Jerry,Thank you for the wonderful review! We are so happy you enjoyed your stay with us and that our team provided you with the friendly and personalized service we strive for! We appreciate your compliments for our gorgeous facilities.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness
Great location and views. My only complaint would be, for the price I paid, this hotel should have been spectacular, with top notch service, and amenities, but it was average. Small example would be, for 1k/night, I shouldn’t have to rent beach chairs. Location is great, though, and oceanfront rooms have a great view.
Stayed 3 nights in Mar 2024
Response from The Lodge Public Relations on 1 Apr 2024
Hi Brian,Thank you for your review, and your compliments for our ideal beachfront location inside gorgeous Gulf State Park, and the amazing views of the Gulf of Mexico and Lake Shelby. We appreciate your additional feedback regarding rates/price. Hotel rates are market driven, and comparable to similar full service hotels on the Gulf Coast from Gulf Shores to Pensacola, FL to Destin, FL to Panama City, Florida.The beach chairs and umbrellas are handled by a third party, Ike’s Rentals. Two beach chairs and an umbrella are 45 for one day, 80 for two days. And similar to the prior paragraph, full service hotels on the Gulf Coast from Gulf Shores to Pensacola, FL to Destin, FL to Panama City, Florida, all charge for their beach umbrellas and chairs.Thanks again for your comments. We value hearing about the items we do well and the areas we can improve.

10/10 Excellent

Wendi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a resort with all of the amenities and dining options. Free bike rental to explore the miles and miles of trails is a great offering👍. Loved the room with a gulf-front balcony. Stayed a week and could’ve stayed longer. Highly recommend!
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 25 Mar 2024
Hi Wendi,Thanks so much for your review and recommendation! We loved having you for a week and look forward to a longer getaway next time.

10/10 Excellent

Lindsay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and on a mostly private beach so it is not crowded. It is a good central point to gulf shores, orange beach. Lots of amenities on site.
Stayed 5 nights in Mar 2024
Response from The Lodge Public Relations on 21 Mar 2024
We appreciate your review and your compliments for our hotel facilities Lindsay! Thank you for choosing our beachfront location hotel, along with great vacation amenities.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 17 Mar 2024
We greatly appreciate your quick note Tracy! We hope to have the opportunity of welcoming you back on your next visit to the Gulf Coast.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Lodge Public Relations on 18 Mar 2024
Hi Jeannine,We’re thrilled to hear you enjoyed your experience and look forward to your next visit. Thanks for the 5-star rating.

6/10 Okay

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Lodge Public Relations on 18 Mar 2024
Thank you for taking the time to submit a rating Maria. We regret to hear we did not live up to your expectations.

8/10 Good

Thomas, Chesapeake Beach

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 17 Mar 2024
We appreciate your rating Thomas. Thank you for choosing The Lodge.

10/10 Excellent

Jean

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the lobby because it was extremely nice with the contemporary furniture designs and the rooms were nice. We had a beach front view and enjoyed sitting on the balcony at night listening to the ocean sounds that lulled us to sleep every night. We enjoyed our stay and would definitely stay here again. Thank you.
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 4 Mar 2024
You're welcome Jean! Thank you for giving us a try. We feel the lobby is a great introduction to The Lodge and sets a great starting point. The sound of the Gulf is so relaxing, huh? We loved having you and look forward to welcoming you back.

10/10 Excellent

Troy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
This hotel is beautiful inside and out. The staff was great in every interaction from the from the front desk to the coffee shop and the restaurants. We plan on coming back.
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 3 Mar 2024
Hi Troy,Thank you for taking time to write about your recent visit. We are thrilled that you experienced a 5-star getaway and thought so highly of our staff hotelitarians! Can't wait to see you again for another visit.

4/10 Poor

Bernard

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was very underwhelming. The pillows were paper thin and the mattress felt like they got it from a motel 6. You have to pay for parking even though you paid for the room and parking is a half mile away from the rooms. Paint streaks all over our walls, tv barely worked due to signal issues and the bathroom had no ventilation fans. Not at all what I would expect from a Hilton.
Stayed 2 nights in Mar 2024
Response from The Lodge Public Relations on 3 Mar 2024
Hi Bernard,We're sorry to see this 2-star review and regret to hear your room was not to your liking. We apologize the tv signal was not functioning properly. We appreciate your feedback regarding the parking lot, which is 1/4 mile from the furthest guest room tower. All beachfront parking areas inside Gulf State Park are paid lots, with The Lodge being one of them. Although there is a charge for parking, you will be pleased to know The Lodge does not have any hotel fees, like the majority of hotels charge their guests. Thanks for taking the time to leave us your review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms that overlook a lake on one side or the gulf on the other! Plenty of places to sit and take it all in! Beautiful place!
Stayed 2 nights in Jan 2024
Response from The Lodge Public Relations on 28 Feb 2024
Hi Jennifer,We appreciate your review! Here at The Lodge at Gulf State Park, we always strive to provide the best guest experience, and we are happy to hear that we delivered! When you are in the Gulf Shores area again, we look forward to you visiting us again.

10/10 Excellent

Roxane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access to the beach.
Stayed 3 nights in Feb 2024
Response from The Lodge Public Relations on 28 Feb 2024
Thank you for your review Roxane! Happy to hear you loved our ideal beachfront location with easy access to the sugar white sand beach. Come see us again soon.

8/10 Good

Sandra, SALISBURY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Parking was too far away from rooms.
Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 28 Feb 2024
Hi Sandra,Thank you for your review. We are pleased to hear you enjoyed your overall getaway with us. We understand your concern with parking. With parking located on the west side of the hotel grounds, no guest rooms overlook the parking lot. All guest rooms have one of two spectacular views…either the majestic Gulf of Mexico or gorgeous Gulf State Park and Lake Shelby. We do apologize if the walk seemed excessive.Thanks again for your feedback.

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The staff was friendly and helpful and the room was extremely clean!
Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 26 Feb 2024
Hi Celeste,Thank you for the wonderful review! That sounds like a great hat trick; beautiful property, friendly and helpful staff hotelitarians and a great room! We are so happy you enjoyed your stay with us and that our team provided you with the friendly and personalized service we strive for!

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Beach
Stayed 3 nights in Feb 2024
Response from The Lodge Public Relations on 26 Feb 2024
Thank you for your 5-star rating Glen! We appreciate you choosing The Lodge to enjoy the awesome beach! Hope to see you again soon.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Lodge Public Relations on 24 Feb 2024
Thank you for your rating Lynn. We appreciate your time and hope to see you again soon at the Lodge.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience! We ate in 2/3 restaurants and both were delicious. The pool area was fantastic. We did not have our own balcony and we were amazed to find some public ones to enjoy the gulf view! Definitely recommend!!
Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 22 Feb 2024
Hi Jeffrey,We are so pleased to see your 5-star review and that you enjoyed your stay at our hotel, along with a couple of our delicious dining outlets. Also great to hear you loved our common area balconies! We love those too! Next time you visit Gulf Shores, we'd love to have you stay with us again!

6/10 Okay

Mike

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from The Lodge Public Relations on 22 Feb 2024
Hi Mike,We regret to hear we did not live up to your expectations. Thanks for taking the time to submit your rating.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice layout of property gives you wonderful view of the beach and ocean from almost everywhere. I liked the common balcony areas and the coffee bar was wonderful. The property was pretty quiet even with a convention going on the first night we were there.
Stayed 4 nights in Feb 2024
Response from The Lodge Public Relations on 20 Feb 2024
Hi Jeremy,Thank you for your review. Our unique architecture, layout and design was developed around our commitment to the sustainability and protecting the natural dunes. The positioning of the buildings takes advantage of the gulf breezes for natural ventilation and maximizes natural lighting of the interior. This design reduces both energy usage and interior water use compared to a facility of similar size. We love the common area balconies too! Such a relaxing place to gaze at the Gulf of Mexico while enjoying a coffee, reading or chatting with a friend or family member. Thanks again for your comments. We hope to see you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 20 Feb 2024
We appreciate your rating Sara, and thank you for choosing us!

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 20 Mar 2024
Hi Stephanie,Thanks so much for your 5-star rating! We appreciate you choosing The Lodge and look forward to welcoming you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Onsite restaurants were delicious and being in the state park was peaceful and quiet.
Stayed 2 nights in Jan 2024
Response from The Lodge Public Relations on 7 Feb 2024
Thank you for your review John! We appreciate your compliments for our four on-site dining outlets, as well as our ideal beachfront location inside beautiful Gulf State Park. Not having any condo tower neighbors sure is nice!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexis at the front desk was super helpful! We drove in from Knoxville, and had never been to Gulf Shores before. She was so friendly and accommodating! Thank you Alexis! 💚
Stayed 2 nights in Feb 2024
Response from The Lodge Public Relations on 5 Feb 2024
Hi Nikki,Thanks so much for your praise for Alexis! We will be sure to relay your compliments to her.We hope you had a relaxing getaway with us and look forward to seeing you again on your next visit to the Gulf Coast.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee bar was great. Free bike rentals. Easy access to beach.
Stayed 3 nights in Feb 2024
Response from The Lodge Public Relations on 4 Feb 2024
Thanks for the quick note Tara, and your compliments for the awesome Roasted Oak Coffee & Wine Bar, our complimentary bike share program throughout Gulf State Park and our super easy access to the sandy white beach. Come see us again soon.

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities
Super cute hotel!
Stayed 1 night in Feb 2024
Response from The Lodge Public Relations on 4 Feb 2024
Awww, thanks Melissa! Glad you loved your experience with us. We hope to see you again on your next visit to the Gulf Coast.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome place, great views and access to the water and sand.
Stayed 1 night in Jan 2024
Response from The Lodge Public Relations on 1 Feb 2024
Hi Brian,We appreciate your quick note and are thrilled to hear you loved your getaway with us! Looking forward to welcoming you back.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a state park, on the beach. There are no other properties in close proximity and therefore the beach is quiet.
Stayed 1 night in Jan 2024
Response from The Lodge Public Relations on 27 Jan 2024
Hi Daniel,Thanks for sharing your experience. We are thrilled to hear you loved our ideal beachfront location and are happy you enjoyed your stay with us. We hope we will have the opportunity to see you again for another getaway.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Lodge Public Relations on 21 Jan 2024
Hi Julie,We’re thrilled to hear you enjoyed your experience and look forward to your next visit. Thanks for the 5-star review.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and perfect time to visit it seemed. Everything was so clean and all staff were super friendly.
Response from The Lodge Public Relations on 22 Jan 2024
Hi Amy,Thank you for taking time to write about your recent visit. We are thrilled that you experienced a 5-star getaway and thought so highly of our staff!

10/10 Excellent

Piero, tampa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed my stay
Stayed 2 nights in Jan 2024
Response from The Lodge Public Relations on 11 Jan 2024
We are happy to see your 5-star review, Piero! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope we will have the opportunity to see you again for another getaway.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I believe this place will be on my top 3 places to stay. From the time we arrived until the time we checked out was just amazing. We had an ocean view and even though it was right after Christmas we went out on the balcony with our coffee and just was mesmerized. I cannot wait to come back!
Stayed 1 night in Dec 2023
Response from The Lodge Public Relations on 8 Jan 2024
Hi Corey,We appreciate your high praise! Here at The Lodge at Gulf State Park, we always strive to provide the best guest experience, and we are happy to hear that we delivered! When you are in the Gulf Shores area again, we look forward to you visiting us again.

10/10 Excellent

Mariko, ATLANTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provides easy access to the beach and the state park. I looked forward to taking a walk every morning while watching the sunrise and sunset. There are several bicycles on-site that you can use for free to get around the state park. We enjoyed relaxing there.
Stayed 3 nights in Dec 2023
Response from The Lodge Public Relations on 8 Jan 2024
We are so thrilled that we assisted in creating such a wonderful getaway experience for you Mariko! Walking on the beach is the best isn't it? Such a calming and relaxing activity. We hope we will have the opportunity to see you again for another getaway.

10/10 Excellent

Matthew

Stayed 5 nights in Dec 2023
Response from The Lodge Public Relations on 8 Jan 2024
Thanks so much for your 5-star rating Matthew! Come see us again soon!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
One of 2 elevators was down for the week. It is part of the Gulf state park, so we brought our eBikes to ride around. We could bring them to our room for safekeeping. This is a very convenient place to stay for eBikes or bicycles as well.
Stayed 4 nights in Dec 2023
Response from The Lodge Public Relations on 8 Jan 2024
Hi Carl,Thank you for your review. We love it when guests take advantage of the 28 miles of hiking and biking trails in beautiful Gulf State Park. We also have a complimentary bike share program for those who do not bring their own bikes. Thanks again for your feedback.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed here before 2 years ago and had an amazing time, we were hoping for the same. Arrived Thursday late, walked down to the dark beach. Awesome, love it. Next day, beach is closed and everyday following for construction. Guests were not told of this closure, and construction workers threatened to call the cops on visitors getting too close to them, even on the pier. Construction day and night, no point in paying for the beachfront view. People checking today as we were checking out told me they were not told of the beach closure either, many angry people. At least communicate with your guests please
Stayed 5 nights in Dec 2023
Response from The Lodge Public Relations on 3 Jan 2024
Hi Elizabeth,Thank you for visiting us two years ago and following up with another visit. We are sorry the dredging of the beach sand affected your stay. Unfortunately, the dredging was out of the hotels control, including the exact schedule of the dredging. Again, we apologize.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Lodge Public Relations on 7 Jan 2024
We appreciate your 5-star rating Lynn and look forward to welcoming you back!