STAY AWAY FROM THIS PLACE.
Our first room had multiple cockroaches crawling away from the front door when we opened it. Went to tell the front desk, the assistant GM was very unconcerned. We had to ask for another room. The second room was worse. There was no water in the toilet, it couldn't even flush. Mold on the back of the door and inside the plastic pocket that holds promotion information on it. There were multiple large dark stains on the carpet in the room, and more bugs in the bathroom.
What was worst of all was the customer service the assistant GM had during it all. When we brought our stuff back downstairs, I had to wait at the front desk for 4 minutes within 2 feet of the guy while he ignored me and decided to look busy doing something. Finally had him acknowledge me and then tell me he couldn't cancel. Then it was that he could only cancel the second night but had to pay for one of the nights. Absolutely not. We had to fight to get him to cancel it and not once during this ordeal did he at all apologize for any inconvenience or acknowledge any of the issues we had in those rooms.
We're currently working to get our money back.
The only positive we had from here was being taken care of by Paul (not the AGM, but was the other staff when we checked in), he was great and so friendly. We appreciated Paul a lot.